Mercure Winchester Wessex Hotel 4 stars

TripAdvisor rating 3.5/5 1,839 reviews
Mercure Winchester Wessex Hotel
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+ 16 Services
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Room 1

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Hotel extras

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility facilities
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ
winchester
united kingdom

Tel: +441962312800

Fax: (+44)1962/849617

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNAT At 59.4km / 36.91 miles

  • By plane

    LONDON HEATHROW At 86.7km / 53.88 miles

  • By plane

    SOUTHAMPTON At 19km / 11.81 miles

  • By train

    WINCHESTER At 1.6km / 0.99 miles

GPS :51.06123, -1.311941

Our accommodations

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service. All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

Small Double

  • Max. number of persons: 2
  • Area: From 10
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Executive Double room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Privilege room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Our restaurants and bars

WESSEX RESTAURANT

Type of cuisine: Brasserie

The Wessex Restaurant offers the very best of British produce and features magnificent floodlit views of the Cathedral by night.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KING'S LOUNGE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 218

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

4,726 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,839 reviews

Customer review rating 3.8/5

Mr B. Solo - 10/10/2019 AccorHotels review

There was no coffee in the morning as that is first thing you look for . I have stayed in 5 star hotels and everyone has coffee in the room . Included in the room .

Dear Tim B., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you did not see the coffee, what is placed in the cabinet on the left hand side. Please rest assured that we are taking the appropriate measures to address this issue and prevent future occurrence. We will see design a tent card to highlight this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric-Enno Snel General Manager

Never stayed, booking was for wrong day was not allowed to correct

Customer review rating 3.8/5

Henry W. Couples - 09/10/2019 AccorHotels review

Horrendous I booked using my phone and realised as soon as I had the confirmation email that I had been booked for the 6th not the 26th as intended. Even though I rang within 5 minutes of the booking I was advised it could not be corrected. Needless to say I will never book with a hotel within the Accor group again.

Dear Henry W., Thank you for taking the time to tell us about your experience. I tired to get in contact with you following your feedback on TripAdvisor. I left a message if you could contact me as I did not have any contact details following the TripAdvisor post. I wanted to contact you if I could still organise something for you. I will try to contact you today. Kind regards, Eric-Enno Snel General Manager

Mr G>M>W.

Customer review rating 3.8/5

Geoffrey W. Solo - 09/10/2019 AccorHotels review

Fine except that the upgrade offered was not very clear

Dear Geoffrey W., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Won’t be returning

Customer review rating 3.8/5

Zoe S. Couples - 08/10/2019 AccorHotels review

A let down. It was our anniversary. The room was in no way executive with dated furniture, broken bath, rusting fittings, wallpaper coming up and a broken phone.

A very nice hotel- central and good customer care.

Customer review rating 3.8/5

Sheila Friends - 08/10/2019 AccorHotels review

Very good

Good quality

Customer review rating 3.8/5

Anonymous Friends - 08/10/2019 AccorHotels review

Only one night but no problems

Great Weekend Break

Customer review rating 3.8/5

Tracey Families - 08/10/2019 AccorHotels review

A very pleasant stay with a comfortable room, good breakfast and very friendly staff.

Comfortable and pleasant stay.

Customer review rating 3.8/5

Mrs. S. H. Solo - 07/10/2019 AccorHotels review

Room was a small double, perfect for me as a solo traveller. The staff were a delight, very welcoming, professional and courteous. They were happy to help with a smile. I had breakfast and dinner at the hotel for the 2 nights I stayed. The food as expected, buffet breakfast, including a full English should you want it. The dinner menu had a basic choice, but fine for me.

Dear Sandra H., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

A very good, comfortable hotel in the middle of the city centre.

Customer review rating 3.8/5

Susan M. Solo - 07/10/2019 AccorHotels review

The staff were very friendly and helpful. My room was comfortable with a good view of the cathedral. The food in the restaurant was very good but the vegetarian choices were limited.

Very disappointed

Customer review rating 3.8/5

Amy Business - 07/10/2019 AccorHotels review

The room was dirty, the bathroom area was dirty, the plugs were not working correctly, the bed was hard, the aircon did not work. The breakfast was cold. Will not be staying again

Everything went to plan as we were lucky enough to have our favourite room as requested.

Customer review rating 3.8/5

Anonymous Couples - 06/10/2019 AccorHotels review

Lunch was tasty, the room was clean and tidy, staff extremely courteous as always. There is nothing to fault our stay.

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Good but could do better

Customer review rating 3.8/5

Adrian H. Couples - 06/10/2019 AccorHotels review

Location great but the executive room had obvious faults of which I have taken pictures should you wish to view them.

Dear Adrien Philip H., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Desperate for refurbish

Customer review rating 3.8/5

John K. Couples - 06/10/2019 AccorHotels review

Great location and staff , but spoilt by worn out decor and eye watering bar prices

Dear John K., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments about the condition of the building.. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager
Customer review rating 3.8/5

Andrew C. Business - 06/10/2019 AccorHotels review

I've stayed before and it was fine - save that the bedside table lamp was not working - it wasn't the 'bulb' it had a loose lead which I reported - otherwise all good

Dear Andrew C., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Excllent location, relaxing hotel stay

Customer review rating 3.8/5

Sett01 Friends - 06/10/2019 AccorHotels review

Perfect location, comfortable bedroom, fabulous breakfast, very helpful staff and a car park that enabled us to explore Winchester without stress.

Dear Tracey M., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

GREAT LOCATION-BEWARE OF UNEXPECTED "EXTRAS"

Customer review rating 3.8/5

Stillroamingabout Couples - 05/10/2019 AccorHotels review

The hotel was in a great location although (as we were leaving with luggage for a cruise from Southampton next day) our overall experience was spoiled by the lack of parking at the hotel which resulted in quite a bit of to-ing and fro-ing. We were on a Dinner, Bed and Breakfast package and were a bit surprised to be asked for our credit card immediately on arrival with a limit of over £80 above the cost of the package and then to find on check out that we had been charged £72 for drinks at the bar which we had never had! Although this mistake was rectified quickly it makes me very reluctant to leave a credit card open to this potential abuse as had I not asked immediately for a bill, this is the kind of charge that might have gone unnoticed. Lesson learned. In future we will pay exactly what we have been quoted on arrival and pay for drinks and any extras as we go. The room was comfortable and the dinner adequate although the atmosphere in the dining room in the evening was lacking as not many people opted to stay at the hotel for dinner. The members of staff we encountered were generally friendly although they did not seem to cope at all well when things got busy resulting in long and often apparently unnecessary queues at reception.

Excellent staffing

Customer review rating 3.8/5

Anonymous Couples - 04/10/2019 AccorHotels review

Relaxing

Great location

Customer review rating 3.8/5

David Couples - 04/10/2019 AccorHotels review

Booking in ok although at hotel but “online booking” link would not let me complete the form and kept deleting my information. Hotel ideally situated for all sights, shopping and food outlets.

Nice hotel, but..

TripAdvisor rating 3.5/5

Q4961EHpaulm Couples - 04/10/2019 TripAdvisor review

Ok. Where to start. Love the location of the hotel. Very, very convenient for Winchester. The staff were good. What spoils this hotel is it's maintenance. The carpets could be better. The passageway to our room had a missing/broken ceiling tile. The carpets in the breakfast room held together by tape. The carpark support badly/dangerously damaged. Why do hotels always vacuum in the checkout period of time? The time for this is between checkout and checkin? Saves falling over the wires?

Dear Q4961EHpaulm Thank you for your kind review about the staff. With regards to the condition of the building, I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. Kind Regards Eric-Enno Snel General Manager

Amazing stay

TripAdvisor rating 3.5/5

Jill4499 Couples - 04/10/2019 TripAdvisor review

What an amazing town....a must see for everybody...our accommodation at the Mercure was perfect..the staff were accommodating..friendly...the room was e excellent...pillows a joy to put my head on..the bed wonderful.... breakfast was delicious....l cannot speak highly enough of this hotel...thank you for a great stay.

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