Hotel - Novotel Edinburgh Park
Novotel Hotel Novotel Hotel

Novotel Edinburgh Park Hotel

4.0/5 2,597 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Football  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 170 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 9,538 reviews

Our guest reviews for Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,597 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Malcolm C. Couples - 18/09/2018 AccorHotels certified review
« One night away »

The hotel was clean and comfortable, however, there was a relatively unpleasant smell in the room I couldn't quite place. We notified the staff and housekeeping promptly arrived with some air freshener it masked it for a while but it did return. We really enjoyed the buffet breakfast and the later check out. Car parking at the hotel was also welcome but it was not clear on your website how much it would cost. Fortunately, the staff were very helpful and waved the fee.

David L. Business - 18/09/2018 AccorHotels certified review
« Hotel nice let down by staff on bar and in restaurant »

I like Novotel hotels and have always had good experience until this stay. The bar man was surly and rude and the restaurant staff unhelpful. I was waiting at the bar to be served and the barman was doing an order for the restaurant which I understand. What I didn't expect was when he came back from the restaurant to then empty the dishwasher rack before serving me. I also witnessed him being rude to another customer when she asked for a receipt which he had already thrown away. He said in an abrupt manner it is less then £10 showed her the screen of the till and she had to insist that she needed it. I got to the restaurant at 9.20 as my flight was delayed and was told I couldn't eat in there and had to eat in the bar. This is despite the open hours being up to 10.00 pm. The bar was packed as the Scotland game was on TV and I had to perch in the corner to eat my food which I easily completed by 10.00 pm

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the bar and restaurant service. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking this matter ultimate seriously and I will take action with the management, because this behavior is totally unacceptable in this hotel We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila S

Mrs C. Families - 18/09/2018 AccorHotels certified review
« Brilliant »

We only stayed for a few hours as we had a flight to catch through the night. We wish we had more time spend at the hotel as it was so lovely. We will definitely be back to experience it more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., thank you so much for taking the time to leave us a feedback regarding your recent stay with us! I'm happy to see that you enjoyed your stay, and I'm even happier to read that you'd love to come back. Making you feel like a star really is our main goal and I'm so glad you noticed. I can't wait to share your comments with the team tomorrow. If it's not too much to ask, we'd love if you could post the same review on our TripAdvisor page. Thank you again for sharing your experience with us; we hope we'll be able to welcome you back very soon in Novotel Edinburgh Park! Best regards, Francesco and the team

Toasty Couples - 17/09/2018 AccorHotels certified review
« Very convenient to airport - perfect for one night stayover »

The bathroom was clean. 10 points for that. The bar was quite good. The restaurant was fine, but the service was a bit slow. The location was excellent if you have to catch an early flight out. You do not need a taxi to the airport - the tram stop is a 2 minute walk away, and that takes you right to the airport, just as close as the taxis do. The pool looked nice, but we did not get a chance to try it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, thank you so much for taking the time to leave us a feedback regarding your recent stay with us! I'm happy to see that you enjoyed your stay and I'll be glad to share your comments with the rest of the staff tomorrow. Apologies for the missing drink voucher; we'll of course give you an extra one next time you stay with us. Thank you again for sharing your experience with us; we hope we'll be able to welcome you back very soon in Novotel Edinburgh Park! Best regards, Francesco and the team

Lorraine Solo - 17/09/2018 AccorHotels certified review

It was fine but service during my evening meal wasn’t great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, thank you so much for taking the time to leave us a feedback regarding your recent stay with us! I'm happy to see that you enjoyed your stay, even though I'm sorry to hear about the issue during your dinner; I have already passed your comments to Abraham our Food and Beverage Manager, I'm sure he's investigating this issue as we speak. Thank you again for sharing your experience with us; we hope we'll be able to welcome you back very soon in Novotel Edinburgh Park! Best regards, Francesco and the team

Patrick M. Families - 17/09/2018 AccorHotels certified review
« A lovely hotel with amazing friendly and welcoming staff! »

From the first minute we arrived to the last moment we left we were made to feel important. We were received by smiling front seat desk staff who made a fuss of the children and gave them an unexpected gift. We where then given a free room upgrade and some free drinks vouchers (it was my wife’s 40th birthday) the breakfast was a great hit with the kids (made their own pancakes-from the machine) and my wife had plenty of choice even though she is a vegetarian (this is not always the case.) first nights sleep on our bed wasn’t as comfortable as we would have liked however on mentioning this to the desk staff they arranged a topper or new mattress which made for a more comfortable second night. The pool facilities were lovely and we used them twice. These were also a big hit for the kids. As was the games area. We arrived with a duke and left with one. Thank you all for making our weekend special. I will definitely be choosing Accor in the future and recommend you to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, thank you so much for taking the time to leave us a feedback regarding your recent stay with us! I'm happy to see that you enjoyed your stay, and I'm even happier to read that the staff was superb. Making you feel like a star really is our main goal and I'm so glad you noticed. I can't wait to share your comments with the team tomorrow. If it's not too much to ask, we'd love if you could post the same review on our TripAdvisor page. Thank you again for sharing your experience with us; we hope we'll be able to welcome you back very soon in Novotel Edinburgh Park! Best regards, Francesco and the team

Lorraine Couples - 16/09/2018 AccorHotels certified review
« Mrs »

Very comfortable beds. Helpful and friendly staff. Clean and bright rooms. Excellent location. Drinks a little expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, thank you so much for taking the time to leave us a feedback regarding your recent stay with us! I'm happy to see that you enjoyed your stay, and I'm even happier to read that the staff was superb. Making you feel like a star really is our main goal and I'm so glad you noticed. I can't wait to share your comments with the team tomorrow. Thank you again for sharing your experience with us; we hope we'll be able to welcome you back very soon in Novotel Edinburgh Park! Best regards, Francesco and the team

Gregg L. Families - 15/09/2018 AccorHotels certified review
« Pleasant »

Staff were brilliant!,Couldn't do enough for me!.Good food and great breakfast with a great variety!.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregg, thank you so much for taking the time to leave us a feedback regarding your recent stay with us! I'm happy to see that you enjoyed your stay, and I'm even happier to read that the staff was superb. Making you feel like a star really is our main goal and I'm so glad you noticed. I can't wait to share your comments with the team tomorrow. Thank you again for sharing your experience with us; we hope we'll be able to welcome you back very soon in Novotel Edinburgh Park! Best regards, Francesco and the team

Paul Couples - 15/09/2018 AccorHotels certified review
« Alright »

It was fine. No issues what so ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, thank you so much for taking the time to leave us a feedback regarding your recent stay with us! I'm happy to see that you enjoyed your stay, even though I noticed you gave a low score to our F&B department. I have passed this comment to Abraham, our F&B Manager and I'm sure he'll investigate this issue soon. Thank you again for sharing your experience with us; we hope we'll be able to welcome you back very soon in Novotel Edinburgh Park! Best regards, Francesco and the team

Gwyneth Friends - 15/09/2018 AccorHotels certified review
« Comfortable stay with lovely swimming pool »

Very comfortable thank you, though long queue to check in and only one person on the desk. Loved the pool and team room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gwyneth, thank you so much for taking the time to leave us a feedback regarding your recent stay with us! I'm happy to see that you enjoyed your stay, even though I'm sorry to hear about the queue at the check-in; I have investigated what happened and the other two people on shift were performing first aid with one of the guests. Kindly accept my sincerest apologies, this was not something we could forecast. Thank you again for sharing your experience with us; we hope we'll be able to welcome you back very soon in Novotel Edinburgh Park! Best regards, Francesco and the team

Lv Families - 13/09/2018 AccorHotels certified review
« Lovely hotel, nice room, great breakfast. Shame about the shower! »

The hotel was nice and clean and the staff were friendly. Our room was nice and the breakfast spreads was very good, tasty and extensive. The only drawback was the shower in the room. The shower "cubicle" is only half covered with a screen and when the switch (for it was a switch and not a tap) was turned on the force of the shower sent a jet of water to the far side of the "cubicle" (the side not protected by the screen) and this water ran down the step of the cubicle and almost flooded the bathroom before the shower could be turned off! The switch for turning the shower off was not very responsive and had to be pressed a few times before the flow of water finally stopped!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, thank you for taking the time to post a nice review regarding your recent stay with us. I'm happy to hear that everything was good, even though I'm sorry to hear about the shower. I have already passed your comments to David, our Maintenance Manager and I'm sure he's fixing the switch as we speak. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

Joseph Business - 13/09/2018 AccorHotels certified review
« Good rooms, brilliant staff »

Good as always. Rooms are clean, staff are nice and so on. Breakfast is what I need. Dinner not so great. Things just don't work on the dinner side, food quite oily and greasy, waiting staff not all to the quality level one would expect. Have had to look elsewhere many a times for dinner. Otherwise very good stay indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, thank you for taking the time to post once again a nice review regarding your recent stay with us. I'm happy to hear that everything was good, even though I'm sorry to hear about your dinner experience. I have already passed your comments to Abraham, our Food&Beverage Manager; I'm sure he's addressing this issue as we speak. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

Richard S. Couples - 13/09/2018 AccorHotels certified review
« welcoming hotel, good services and transport links »

Staff made us feel welcome and enjoyed use of the pool, gym, bar and restaurant. Our room was very comfortable. The travel links are excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, thank you for taking the time to post such a nice review regarding your recent stay with us. I'm happy to hear that everything was good and I'll be thrilled to share these wonderful words with the rest of the team tomorrow! If it's not too much to ask, we'd love if you could share your experience on our TripAdvisor page. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

Michaela. Business - 13/09/2018 AccorHotels certified review
« Slow + underwhelming »

Your decor, bar and restaurant all look great. However staff were extremely slow and unattentive. I stood at the bar for 20 minutes to order a glass of wine and a gin...there were 3 of us at the bar and within that time two other people had to cut in front with complaints about their drinks. Bar staff were inappropriate asking customers to physically describe people who had served them so they would get in trouble. The girl at the bar continuously played with her hair while making drinks...this was unsanitary. 4 of us had a meal at the restaurant one night - compliments to the chef but the waiting staff let you down massively. Room was okay but facing staff smoking area and heard every conversation through the window. Will not stay again...and neither are the group who stayed with me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michaela, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the bar and restaurant staff. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will discuss your feedback with the team in person to make sure they will make improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila S

Anonymous Business - 13/09/2018 AccorHotels certified review
« Room was fine but food not so much »

Room was comfy and clean - I ordered room service, the quality of the food wasn't the best - it wasn't very hot some of the veg was undercooked and it was really salty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paige, thank you for taking the time to post a review regarding your recent stay with us. I'm happy to hear that everything was good, even though I'm sorry to hear about your dinner. I have already passed your words to Abraham, our Food&Beverage Manager and I'm sure he's investigating this case as we speak. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

Lee P. Business - 13/09/2018 AccorHotels certified review
« Great - apart fromlack of staff serving at bar »

I always enjoy staying at the Novotel but in this instance the bar only had one person in it and what was clearly a busy crowded evening - with large groups coming in enmass. There was just one poor chap behind the bar and it meant it took an age to get served anything. I actually would have had a few more drinks but got frustrated and went back up to the room. Other than that great stay but you need more staff on the bar rather than 1 at peak time (between 6:30 - 8:30 approx.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, thank you so much for taking the time to post a nice review regarding your recent stay with us. I'm happy to hear that everything was good, even though I'm sorry to read about the waiting time you had to endure at the bar. I have already passed these words to Abraham, our Food&Beverage Manager, I'm sure he's investigating this issue as we speak. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

Elizabeth Solo - 12/09/2018 AccorHotels certified review
« A good stay »

Comfortable room. Good value evening meal with pleasant service. Good experience at reception desk. No complaints. Very handy for catching tram to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, thank you for taking the time to post such a nice review regarding your recent stay with us. I'm happy to hear that everything was good and I'll be thrilled to report your beautiful words to all our staff, front office and Food/Beverage. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

R H. Business - 12/09/2018 AccorHotels certified review
« Clean rooms, friendly, helpful staff »

Liked to very clean accomodation. Staff were very helpful and friendly. Only minor downside was my ‘hot’ breakfast wasn’t!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, thank you for taking the time to post such a nice review regarding your recent stay with us. I'm happy to hear that everything was good, even though I'm sorry to read about the hot breakfast: I have already passed this message to Abraham, our Food and Beverage Manager and I'm sure he's addressing this issue as we speak. Also, sometimes key cards demagnetise: this is due to their nearness to credit cards, mobile phones etc. I'm very sorry you had to come down to reception to get this sorted, kindly accept my sincerest apologies. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

Adam Business - 12/09/2018 AccorHotels certified review
« One night stay »

I've stayed at this hotel before and had a more comfortable stay, upon arrival even though I had already checked in I had to go through the check-in process again. I dropped my bags in my room and visited the bar, again before there was always someone behind the bar to serve you this time that was not the case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, thank you for taking the time to post a review regarding your recent stay with us. I'm sorry to hear that this time your stay wasn't as good as the last time. I have already spoken to the welcome agent who checked you in; the keys were actually ready but there has been a bit of miscommunication, my apologies. Apologies also for the missing voucher (which was in the other set of keys that never reached you) and for the maintenance state of the bedroom. I have already shared these comments with the Maintenance and Food & Beverage Managers, I'm sure they are addressing this issue as we speak. Kindly accept 4000 courtesy points on your LeClub card as a way of apology; also, I left a note on your profile so you'll have two drink vouchers next time you stay with us. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

Christopher H. Couples - 12/09/2018 AccorHotels certified review
« Very enjoyable »

Staff went above and beyond to help us out Requested a room with a view when booking and were not let down when we arrived our room was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, thank you for taking the time to post such a nice review regarding your recent stay with us. I'm happy to hear that everything was good and I'll be thrilled to share these wonderful words with the rest of the team tomorrow! If it's not too much to ask, we'd love if you could share your experience on our TripAdvisor page. Thank you again for giving us this constructive feedback; We do hope we'll have the chance to welcome you back very soon at Novotel Edinburgh Park. I wish you a lovely weekend, Francesco and the team

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