Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,789 reviews

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Description

Hotel extras

  • Less than 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via Skybridge

  • Spa with massage and treatment rooms (managed by external party)

  • 5 minutes walking distance to Raja Chulan Monorail Station

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit

  • Special parking rate for in-house guests at only RM5 flat rate per day with multiple entries

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,789 reviews

TripAdvisor Rating  3.5/5  4,432 reviews

Well stay.

Customer review rating 4.5/5

Kate Business - Confirmed reviews ALL

Overall experience good. Maybe I just share a few ideas that can be improved: 1. The perfume or smell at the lobby is quite strong. Better if can reduce a bit. When the glass entrance door open, can smell a lot and strong. 2. The morning breakfast on Tuesday morning was a little not the same as your previous standard. Just a couple of things that I think can make it better. Thanks! Hope to stay again!

Dear L., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive overall experience during your stay. We appreciate your suggestions for improvement regarding the scent in the lobby and the breakfast offerings on Tuesday morning. Your comments have been duly noted, and we will certainly take steps to address these areas to ensure a more comfortable and consistent experience for our guests. We look forward to welcoming you back for another stay. Sincerely Angelia Ku General Manager

Great location

Customer review rating 4.0/5

Amin H. Business - Confirmed reviews ALL

Really good place to stay for business or shopping. Could have been a nine. It got an eight because of two incident. One they ratified quite satisfactorily. The other one was the size of ramp leading to the parking levels. Too small for comfort. I shudder to the thought if my son were to drive up that ramp. Turning radius was just.. 😅😅😅. Other than that, all was good. Staff was very friendly and courteous. Kudos to them. Had sahur at 4am. Ample time to eat to one stomach’s content. Spread was ok. Good job! Will comeback.

Dear Amin H., Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and that your overall experience was positive. We sincerely apologise for the inconvenience caused by the sewerage smell in your room and the parking ramp. Your concerns have been duly noted, and we will address them promptly to ensure a more comfortable stay for our guests in the future. It is wonderful to know that you appreciated our 3M drinking water filtration initiative and enjoyed the sahur experience. We look forward to welcoming you back on your next visit to Novotel Kuala Lumpur City Centre. Sincerely Angelia Ku General Manager

Great Location, Comfortable Room and Wonderful Staff

Customer review rating 5.0/5

Vince P. Business - Confirmed reviews ALL

Short 5 day stay. Facilities great, staff friendly and very helpful.

Dear Vincenzo P., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

100% good on every thing .

TripAdvisor rating 5.0/5

Inspire44490562489 TripAdvisor review

Excellent customer service cannot complain at all.Avee, thiya , Ishara , Muthu they are exceptional. Also room service also very good . They are spot on in customer relations . I really recommend Novotel hotel to others as well. Due to exceptional service I received from them .

Location great, as Pavillion Mall and the streets around had good food and shopping experiences

Customer review rating 4.0/5

Sunil C. Couples - Confirmed reviews ALL

It was good, very close proximity of KL Tower and Petronas Towers

Dear Sunil C., Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our convenient location and the helpfulness of our staff during your stay. We appreciate your suggestion regarding breakfast options and servings, and we will certainly take it into consideration to ensure a more satisfying experience for all our guests. Your comments are invaluable to us as we strive to continually improve our services. We hope to welcome you back for another pleasant stay in the future. Sincerely Angelia Ku General Manager

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Other web-users rate our hotel

  • 2,540 reviews 9.2/10 Location
  • 2,212 reviews 7.7/10 Room
  • 2,112 reviews 8/10 Service
  • 70 reviews 7.2/10 WiFi
  • 1,070 reviews 8/10 Cleanliness
  • 908 reviews 6.4/10 Breakfast
  • 863 reviews 6/10 Comfort
  • 19 reviews 7.4/10 Sustainability

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