Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 3,999 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,588 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,999 reviews
Solo travel - 20/10/2018 TripAdvisor review
« K.L.Novo »

Personnel helpful and friendly. Hotel modern and well kept. Room spacious but aircon did not seem to work in cold modus. The regulator on the wall had no function ! Temp was constant . After mechanic had cleaned filter and fan temperature better i.e. cooler but regulator still no function.

Mohd J. B. I. Business - 14/10/2018 AccorHotels certified review

Nice and interesting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johari I., Thank you and please visit us once we have renovated all the guest rooms and restaurants next year. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Business - 14/10/2018 TripAdvisor review
« My stay at Novotel KL »

Overall, the whole room looks quite tired, especially the bathroom area. Should seriously consider removing the ugly bath tub. The fridge is also making lots of noises especially at night. And I wasn't informed that I have to pay for car park until I was at the exit. FYI, I wasn't required to pay during my previous stays at this hotel.

Svetlana R. Business - 11/10/2018 AccorHotels certified review
« A pleasant stay at your hotel. »

Shower water can be softer. Cleaning the window.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to share your feedback. We are happy to inform you that we will soon begin renovations and can’t wait to welcome you back to a brand new experience! Thanks and regards Goh CS Guest Experience Manager

Couples - 11/10/2018 TripAdvisor review
« Excdllent Location »

The hotel is situated in the heart of KL city center.Very nice building. However the room we stayed in is a bit outdated. The bathroom fixtures need to be updated. The bath towels were frayed. The staff was very helpful and friendly. The house and restaurant service were excellent.

Leonid K. Business - 10/10/2018 AccorHotels certified review
« Disappointing Novotel »

Location only is advantage. As a hotelier worked with Accor I can say you guys far away from reality... unfortunately.. starting from the facilities (really need refreshing) ending with service and internal communication.

Mark Business - 07/10/2018 AccorHotels certified review
« I found it dirty and the staff rude »

Terrible. It took twelve hours to get towels. My room was open when I got to it. The hotel was dirty and worn and the bed was very uncomfortable. The bathroom was falling apart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured I have brought this up immediately with operations team in our daily meeting for the manager's knowledge and follow up, especially with regards to staff friendliness. We have just had a new Front Office Manager on board so this will be looked into seriously for improvement. We recognize that the overall vibe and design are dated and due for immediate renovations, which is something we will be doing this November. We are excited to see the finished product and would like to invite you to return after renovations complete by next year 2019. I hope our effort will be able to impress you by giving you a brand new hotel stay experience. Please let us know when you will be back and let us take care of you. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Eko Business - 05/10/2018 AccorHotels certified review
« good »

I suggest for more tasty breakfast and dinner also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eko, Thanks for your feedback, our Executive Chef has heard your suggestion and will take it into consideration in future planning. We hope to welcome you back next year after renovations. Thanks and best regards Goh CS Guest Experience Manager

Ckm Business - 05/10/2018 AccorHotels certified review
« Great location, and a charming experience staying at Novotel KL City Center »

Surrounded by major business districts, shopping and lifestyle hubs; Novotel KLCC is conviently located. Being a Platinum LeAccor Club member, I feel quiteprivileged to the extra benefits offered. It's time for this hotel to be upgraded or refurnished. Although most of the hotel facilities and furniture are quite well maintained, it deserves better attention with a facelift. Overall the services by hotel staff are meeting high satisfactory expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choew Kong M., Thank you so much for writing us a supportive review, I am happy that location and service met your very high expectations - very grateful! We recognize that the overall vibe and design are dated and due for immediate renovations, which is something we will be doing this November. We are excited to see the finished product and would like to invite you to return after renovations complete by next year 2019. I hope our effort will be able to impress you by giving you a brand new hotel stay experience. Please let us know when you will be back and let us take care of you. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Khaidzir Families - 04/10/2018 AccorHotels certified review
« Mr »

The front desk (girl) during check in was not so friendly... need to improve and pls entertain the guest with smile and entertain the guest politely in answering the request....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khaidzir I., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur. Please accept our sincere apology for the staff behaviour which you encountered on your last stay. I have raised this urgent issue with the new Assistant Front Office Manager who just joined us onboard, and will ensure training and disciplinary action is given to all front line staff. We want you to know that your comfort and well-being is our priority hence your review is concerning and alarming to us all. On another note, we would like to take this opportunity to inform you that we will soon begin room renovations and that we look forward to a new and exciting beginning. As such it would be our utmost honor to welcome you back next year for a greater experience at Novotel Hotel Kuala Lumpur. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

K. T. C. Business - 03/10/2018 AccorHotels certified review
« Novotel is always my preferred hotel. »

The room is clean and your service team is friendly. I always feel at home staying in your hotel. Thank you for making my stay a pleasant one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thanks so much for your kind feedback, it’s always a pleasure to hear good feedback from our regulars. We can’t wait to welcome you back next year after renovations. Best regards Goh CS Guest Experience Manager

JasonAngKP Business - 02/10/2018 TripAdvisor review
« Good Location with Poor Shower Facilities »

I stayed in this hotel several times and understand what to expect from this old establishment with a good location connecting to KLCC.However, this time was pretty bad as the shower heas was not even functioning properly and the water flow was weak.Hope that the management will look into it and aside from the strategic location. Try to ensure that the hotel facilities are well maintained too.

Anonymous Couples - 30/09/2018 AccorHotels certified review
« Satisfactory »

Satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary P., Thank you and please visit us once we have renovated all the guest rooms and restaurants next year. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Nick Business - 30/09/2018 AccorHotels certified review
« Average »

Average hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sun Tat C., Thank you and please visit us once we have renovated all the guest rooms and restaurants next year. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Business - 30/09/2018 TripAdvisor review
« Property slightly run down »

Can understand the cost of major renovation can be pretty hefty, however the running cost of maintaining rooms should still be ongoing. Paint falling off toilet doors; broken room sign (Room 1907); noisy plumbing which can be heard from above, neighboring, and rooms from below; faulty window latch (Room 1909) which enable noise from traffic to enter the room; and aircon thermostat doesn't seems to be working, are little things which puts off guests. I cannot fault the staff service as it is top notch, as we come to expect from the Novotel brand. The food is good and this is the first meal I have eaten in the coffee shop outside breakfast time. Happy to return for more, compliments to the chef.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derrick, thanks for taking the time to share your feedback with us, it is essential for our further improvement. I have shared your review with the team regarding the negative points, and the chef is delighted to hear praises for his food spread! You will be pleased to know that all the issues will be solved once we commence major renovation to the interior. We hope to be able to welcome you back for a better experience than ever before! Thanks for your support. Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Masakhoh Friends - 29/09/2018 AccorHotels certified review
« Great locationn - cantral KL »

My stay was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Masakhoh N., Thank you and please visit us once we have renovated all the guest rooms and restaurants next year. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Anonymous Business - 26/09/2018 AccorHotels certified review
« not what I expected »

The doors in the first room I was given was not working. I had to go up and down thrice before my room was changed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vennis Angelo V., We very much appreciate your comments regarding your stay at the Novotel Hotel Kuala Lumpur. I am so sorry to hear about the inconvenience and frustration over the faulty door lock. I am happy to let you know that the building's owning company is going to renovate the hotel rooms in November including new doors. We are most certain you will have a greater experience with our new fixtures and we sincerely hope to welcome you back. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Thomas Friends - 25/09/2018 AccorHotels certified review
« Expected Hotel »

Long Waiting for Check in .. Don't know where staffs going....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas W., Thank you for giving us your valuable feedback, we are sorry to hear about the long delay at check-in as this is not our usual standard of procedure. Rest assured I have showed this review to the manager in charge for immediate action. Despite this we sincerely hope to be able to welcome you back for a better experience after renovations. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Business - 24/09/2018 TripAdvisor review
« Losing appeal »

The room condition is getting worst despite being upgraded to Premier floor.the condition of the bed / mattress is no good.Also was given a connecting room that can hear the next rooms TV and noise. totally disturbs my much needed rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dennischua9961, Thank you for taking the time to tell us about your experience, I am sorry that your experience did not meet your expectations. We recognize that sound proofing and room condition are very dated and due for renovations, which is something we will be doing this November. We are excited for the result and hope you will return stay for better experience next year. Thank you once again for your patronage we really appreciate your loyalty. Please let us know when you will be back and let us take care of you. Sincerely, Susan Anthony General Manager Novotel Hotel Kuala Lumpur

Eizel S. Solo - 22/09/2018 AccorHotels certified review
« simple and warmth experience »

overall good room features and cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elzel, Thank you for your support and please visit us again next year after renovation for another great experience. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

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