Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 4,055 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,656 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 4,055 reviews
Business - 10/01/2019 TripAdvisor review
« Clean Rooms although dated, but would need improvement »

Rooms are clean, but dated. Can't wait for the refurbishment to be completed. Do not shower before you go to breakfast, the smell from kitchen will stay on ur clothes the entire day. Wished they could fix the air conditioning system better. A bit too warm in the restaurant, but just OK in rooms.

David M. Solo - 09/01/2019 AccorHotels certified review
« Yeah pretty good meals were nice »

Staff were very helpful on any questions that i had to ask in regards to seeing specific landmarks in general had a pleasant ssy.

Atunaisa D. Families - 09/01/2019 AccorHotels certified review
« Amazing and Wonderful Experience »

I loved coming back to Novotel KLCC after my 2017 experience especially being made feel at home with Management and staff of the Novotel KLCC. Thanks to the wonderful front office team with leadership of Suzana Manap. The awesome kitchen team from Faizal, Herman, Amir, Taj and the ladies who make special omellete Dyana, Ridawati and Amira. Thanks to Mishba and Huzaidy for always being there every morning to greet and assist us in breakfast allocating seats. My friend Rasid at the lobby and Ram at security -thank you very much for making our stay (my ister and I) a very special one. Thank you Suzana for your kind thoughts on Le Club Recognition day. Was privileged to be recognized as a Plantinum Le Cub member. Thanks for the kind gifts (which I brought to Fiji with me) Cheers to my friend Go-CS for your creative thoughts and coming by to see us with the wishing cards-this is really appreciated and am glad to have people like you who made our stay feel more homely and having that family spirit bonded with my sister and I and Novotel KLCC. Wish to thank also the Spa team especially to Ms. Christina Dumaran (who gave the most needed rejuvenating foot massage). Loved it with complimentary lemon grass ginger tea. Amazing! Overall I have a good experience altogether -there were no complaints as we were well looked after especially when spending 13 nights in Novotel KLCC. Looking forward to come back this year and stay longer. (hopefully). Hope to see all the Novotel KLCC family soon. May we all have a wonderful year 2019 and look forward to come back soon. Best Atu.

Gerardo M. Solo - 09/01/2019 AccorHotels certified review
« Old very damaged installations »

It not only the installations are old ... looks like no maintenance at all, plugs didn’t work at all .. bathroom very dirty tiles with fungus ...

r1a2016 Family - 07/01/2019 TripAdvisor review
« 'Tired' - IT Needs A Vacation, too. »

My family and I stayed here for a day as transient, flying in from Johor Bahru and wanted to spend an evening at KL before heading back home. I was aware of the renovations and expected some inconvenience; however, there were some basic things which I found was unlikely from past transactions with the brand.Check-in was ok and being an Accor member was given priority in the check-in counter and was treated well; however, they had primarily missed offering our welcome drinks (I had to ask for them) and also misquoted the reservation - I paid for and was booked with the Exec. Lounge and had breakfast; however, they initially informed me that my room did not come with any such. I had to immediately remind them and they were quick to correct it nonetheless. This; however, should be looked at more thoroughly by staff, especially for long-time members.I had requested to be transferred to a floor below where the renovations were going on and expected the noise, etc. They did manage to keep this to a minimum and I did not mind. What I did mind in the room were the following: 1. The room itself was 'old' and the renovations being done were long overdue - you would not have imagined this to be at the rate you paid for and felt like a De Luxe Room, rather than an Exec. Room. 2. There were bugs / roaches crawling - perhaps from all the 'disturbance' being done from the renovation; nonetheless, the hotel should ensure that these do not funnel through to existing guests. The noise, we can't contain, but bugs; in that room type even (?). 3. There were some black droppings of sorts in the bathroom - I didn't want to be one of those who took pictures and posted, but that definitely did not come from us. 4. Fixtures in the bathroom were falling apart, literally.Also, as part of the check-in 'experience, it took a while for our bags to be brought to our room, only to fund out that they seemed to lack the number of trolleys - big or otherwise and even saw the staff being asked by the concierge to bring our bags up. After an hour, we had to go back down and grab some of the bags ourselves, while the rest, they just took with them to our room. The buffet was ordinary; nothing noteworthy. That said, there was nothing else offered to those who booked the Exec. Lounge with that premium - I would have at least wanted to see the gesture from the hotel. We do book and pay for that for a reason and if you can't provide it, at least give us sandwiches (or something)

Our hotel has responded to the review
Our hotel has responded to the review

Dear r1a2016, Thank you for taking the time to share your review with us. Please accept our sincere apology for not being up to your expectations during your stay with us, starting with check-in experience specifically welcome drink and breakfast booking details. I read with concern your feedback on the insects in your room and would like to take the opportunity to reassure you that we work closely with the contracted pest control company. We have scheduled insect control program, including inspection and spraying and will obviously need to do more thorough checking so it will not affect existing guests. Indeed the rooms and bathrooms are overdue for renovations and we are excited for newly refurbished interior complete with modern fixtures to truly reflect the Novotel brand, hence the on-going renovations. A re-training has been done in our Front Office to Bellman to ensure a seamless check in experience. We hope that this wil not deter you from staying with us again, and that you will give us another opportunity to look after you. We would very much appreciate it if you will allow us to get in touch with you to learn in further detail about your stay. Best regards, Susan Anthony General Manager Novotel Hotel Kuala Lumpur

Terry M. Couples - 06/01/2019 AccorHotels certified review
« Great ocation, lovely staff »

We have stayed at the Novotel for the past three years and will continue to do so as it is in such a great location and the staff are all friendly and helpful.

Business - 06/01/2019 TripAdvisor review
« KL Novotel option not likely to be repeated »

Dated room and hotel with the weirdest shower facility I've ever used (no plug, so the toilet floods). The on-line photographs did not match the reality and I am not likely to stay here again. I would have asked to be moved but I was only staying for one night.The safe and the phone in the room did not work and when I reported this to the front desk, no one came.Restaurant staff were pleasant and helpful.Comfortable bed, so I slept well, but the curtains would not draw, so I woke early.

Kent Families - 04/01/2019 AccorHotels certified review
« OK »

Good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kennedy N., Thanks for your review and support, and we hope you will return stay again after renovations this June 2019. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Andy C. Couples - 04/01/2019 AccorHotels certified review
« Booked king size bed room but given double single bed room »

1. Booked king size bed room but given double single bed room. Booking confirmation stated the booking is king size bed but staff told in system is double single bed. 2. Room quite dusty. How long the carpet is not cleaned? 3. Slow room service. Asked for help to join the double single bed but the room service staff never shown up. End up do it by myself. 4. From the aspect of wrong taking of booking information and room condition, not worth for MYR 4xx.

Family - 03/01/2019 TripAdvisor review
« Very bad & terrible service hotel »

We really disappointed with this hotel.Airconditioner was so very poor.Bed room was so dirty & bad smell.We ordered double bed, but the hotel cheated us with twin bed merged into one, so we can’t sleep well, my daughter and i so that our back pain hurted. The reservations people cannot give us solutions until we’re very angry, than give for change the room with twin bed room again, and we ask for the solution, they didn’t give again until we ask for free extra bed, just given until we really angry.So very bad & poor service for this hotel. Some customer were complaint too

F. Families - 02/01/2019 AccorHotels certified review
« Great location »

All is good. The reception area was a bit warm though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Binte Mohamed Manshor Nur F., Thank you and please visit us once we have renovated all the guest rooms and restaurants by June this year. Wishing you happy 2019. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Family - 02/01/2019 TripAdvisor review
« Desapontado »

The hotel has a great location. It is close to the Petronas Towers and several shopping centers. However, the hotel's service staff was disappointing. The attendants are neither helpful nor friendly. They also are not prepared because they did not provide correct information, especially about tourist attractions. Room service in the bathroom was poor. On two occasions I had to ask for the replacement of toilet paper. I was not properly attended to at checkout. The clerk was rude and had no patience with my doubts. Poor customer service.

Bh T. Couples - 01/01/2019 AccorHotels certified review
« Overall experience with the stay at the hotel was good. »

Staffs were generally very friendly and efficient. The only hiccup was our room was not cleaned on the second day of our stay. We were out the whole day and upon return to our room at about 5.00pm, we were disappointed that the room was not cleaned at all. When we called "0" and informed the situation, the person on the line explained that because we did not notify the hotel that we wanted our room to be cleaned up, that's why no body cleaned up our room. To me that was a ridiculous explanation. Luckily she arranged the House Keeper to clean up our room within half an hour after my call. To me this is just a small hiccup as my overall experience with all the staff services were good. Generally the staffs were very friendly and helpful, especially the Front Desk staffs and the Conceige, as well as those staffs outside the hotel managing the taxi queue.

Jeffrey G. Solo - 01/01/2019 AccorHotels certified review
« Nice hotel but service needs to be improved. »

A hotel in the prime location. Within walking distance to many malls n eateries. Room is big n clean. However, the mattress seems like it requires to be replaced. The disappointing part of the stay is that despite i arrived the hotel at 4.30pm, the room was yet to be ready. This happened to other hotel guests as well. And although I was given the late checkout at 2 pm the following day, I was reminded at 12.10pm that the checkout time is 12 noon by through the phone call. Shouldn’t the system been updated about the 2pm checkout? And what wonder what would happen if I was not in the room during the time the front desk officer called?

Couples - 01/01/2019 TripAdvisor review
« My experience in Novotel KL »

Overall, the hotel is not as cosy as i thought. My requests were not fulfilled until i asked again and again but some still did not meet my expectation. Among all Accors hotel, i rated this is the lowest grade of Accor i ever stayed. Some staffs have good courtesy but some like speechless when i asked them.

Family - 01/01/2019 TripAdvisor review
« Good location but service and amenities needs lots of improvement »

Location was great but encountered numerous issues throughout the stay....1. Booked King Size bed but was given 2 single bed that are joined together. Had to insist before a new room was allocated. Was told by reception that most of their King Size rooms are configured that way - that to me is false marketing.2. New room was not properly made - no bed sheets/pillow cases (had to call reception/housekeeping to get that fixed), shower curtains not put up (again had to ask for that to be fixed).3. Room sound proofing was not good....noise from adjacent room can be heard quite loudly.3. Extremely slow internet connectivity.4. Very narrow and tight parking spaces; also limited parking lots.

Xonee Family - 01/01/2019 TripAdvisor review
« Perfect location »

Greeted by unfriendly lady receptionist at front desk on 26th Dec. The concierge luckily remedied my first impression to this Hotel because more helpful and informative. The hotel is currently under renovation. One of the impact was the restaurant had to use several big portable AC while we're taking breakfast during our 4 days stay. Booked for 3 rooms for family vacation. I asked for one hour late check out for one room only and advised by the night shift lady receptionist one day before my departure day (not sure if she's the same person who did my first check in?) and straightly answered not possible for late check out the next morning. I deliberately had asked, any help she can do for an Accor Silver member who booked 3 rooms for 4 days but no joy. However after finishing my breakfast on the day I will be checking out, I spoke to the gentleman at reception and requested for the same one-hour late check out request and he confirmed immediately, no problem without any hassle. Deluxe room we were staying are bit old so hopefully after the renovation it can reflect the real 4 stars impression. The reason I may consider to stay again is due to it's location which is very close to Pavilion and access to Bukit Bintang walkway which is very convenient way to access KLCC, Bukit Bintang and Pavilion mall area. Customer service improvement is required please.

K. K. S. Solo - 29/12/2018 AccorHotels certified review
« bad air conditioning »

the hotel under renovation and air conditioning not working well

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Mr K. for sharing your valuable feedback. I have shared this with our Engineers for their immediate action. Sincerely hope you will return stay for a better experience next year. Best wishes for the new year. Goh CS Guest Experience Manager

T. P. Y. Business - 27/12/2018 AccorHotels certified review
« Good service »

Hotel is old but still looking good. Service is good. Problem during raining days. Most of the evening, KL is raining. Hotel need to build a shelter to the nearby overhead bridge. For guest returning from KLCC or going out to Pavilion Mall. Worst of all, those Blue taxi is blocking the shorter path to hotel. We need to run a longer distance under the rain and also out of the main road ( risky). Hope the management should look into this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Puay Y. T., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. I am very sorry to hear that the Blue taxis parked out caused you minor inconvenience, especially during the rain. Rest assured I will discuss this issue with the management to solve this. Despite your experience I hope to be able to welcome you back after renovations and provide you with a brand new hotel stay experience. Thank you once again for your patronage we really appreciate your loyalty. Wishing you and your loved ones a Merry Christmas and Happy New Year. Best regards, Best regards, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Ivan T. Families - 26/12/2018 AccorHotels certified review

Water hose makings lot of noise when turn on, outside the bathroom can heard very loud. Room cleaning not ready after 3pm on second day.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Ivan for your input, I have shared your concerns with the operations team for their immediate knowledge and action. Rest assured we are in the midst of having the water risers replaced during renovations, that said we hope you return stay next year for a better experience. Best wishes for the new year. Goh CS Guest Experience Manager

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