Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 3,955 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 264.00 MYR Non member rate
From 264.00 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,403 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,955 reviews
"bug" Families - 08/08/2018 AccorHotels certified review
« Satisfied not that satisfied »

The first day we arrived, we got the welcome drink stubs from the counter. Everything was doing good until my sister was bitten by a bed bug the 2nd night. And the next night I was bitten by bed bug. We looked for a clinic in the hotel, operator said there was non. So i asked for medicine or first aid, operator said no medicines too. So we went out already and i just put my antibiotic cream which i brought. So the night we arrived back at the hotel, we tried to talk to the manager to discuss our concern. I was telling the staff what happened, and one member of ur staff, insultingly kind of laughed and to my surpeised said we are not a clinic we are a hotel. Hotels, I believe are suposed to be customer oriented and service providers as well. People come and go in hotels and you must be ready at all times. Also, that night we tried to asked for assitance regarding this bug issue, your staff did not believe us. But they offered to change rooms, but i opted that they changed everything because is a hassle to change rooms will all our things. So they said they will change the sheets but sheets werent changed. Its all the same when we left the hotel. So what happened next, my sister found the bug under the bed sheets because she was awaken again by the bug bite which caused itching and she was awake almost the whole night. It was terrible. My skin was also looks terrible. I had bed bug bites on my arms and on my hands. I also showed those bug bites to your staff. And again, giving me an answer of "u may have allegies". I would know that those bites are bed bug bites and not allergies. For the past 33 yrs of my life, maybe id be sure if that one night was bug bites. Right? So pretty please, give your customersbthe satisfaction if they need it. They chose your hotel, so offer them the service they deserve. Also ur hotel needs renovation especially with elevator.

Roland C. Families - 08/08/2018 AccorHotels certified review
« Poor Service - careless attitude toward customer safety & privacy »

Discovered door will not locked when leaving room. Reported to front desk at 7.45am on Sunday morning. Retiurned at 12.30pm and discovered the door could be open without card key. Totally unacceptable - guest safety and privacy MUST BE TOP PRIORITY.

Chloe Couples - 06/08/2018 AccorHotels certified review
« good location, convenient »

the hotel is opposite of shopping centre, nearby shops and restaurants, very convenient. the hotel is a bit old, but the room is comfortable.

Eddy Business - 06/08/2018 AccorHotels certified review
« nice bed and facilities »

thumbs up to all staff esp Mr. Daniel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eddy, It makes me happy knowing Daniel went out of his way to make sure you were well taken care of; I have shared this with the rest of my team for encouragement! We wish to invite you back for a new experience once we have renovated in November 2018. Until then take care. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Ajesh K. Friends - 05/08/2018 AccorHotels certified review
« Pleasant stay but unhappy with checkout »

Nice location. Rooms are good. Booked a deluxe and a superior. Both seems to be deluxe. Checkin was fine. However I am extremely unhappy with your staff Mr. Roopan while checkout he asked me to bri g the deposit receipt. When I mentioned I threw in the garbage he insisted to bring to receive the deposit. I was extremely unhappy and he sounded unprofessional. I told him to check his system but he was not listening. I went back to the room and submitted the copy to receive the deposit back.

Jennifer D. Families - 03/08/2018 AccorHotels certified review
« I expected more after Novotel experience from Manila and Taoyuan. The experience was not that good. »

Location is okay but the hotel, the services and experience is not as good as other Novotel and Accor member hotels in other asian countries.

Jacob Families - 03/08/2018 AccorHotels certified review
« Great location and staff »

Location of Novotel in the center of KL is perfect. The hotel staff was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacob H., Thank you and please visit us once we have renovated all the guest rooms and restaurants in November 2018 onwards. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Azri C. Business - 02/08/2018 AccorHotels certified review
« Convinience »

Satisfied

Anonymous Couples - 02/08/2018 AccorHotels certified review
« Pleasant experience »

Stay & Food is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choi Heng P., Thank you and please visit us once we have renovated all the guest rooms and restaurants in November 2018 onwards. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Lorenzo Business - 02/08/2018 AccorHotels certified review
« Only love the breakfast »

Insufficient lighting inside room, old floor carpet with some smell, need change or try clean it. Breakfast choice, excellent. Breakfast have a lot of choices. Love the food served. Hotel location, strategic. Very near to pavilion, walking distance with roof. While waiting for the elevator, can felt the floor vibrate due to elevator movement.

Keith T. Business - 01/08/2018 AccorHotels certified review
« Generally acceptable »

Nothing great, nothing bad. Generally helpful and polite staffs. But need T. improve in: 1. Rooms are too dim only got 2 bed head lights and 1 table light apart from the entrance light 2. Stayed 2 times in 2 rooms. the shower head holders for both rooms are loosen. 3. No tooth brush provided as a business hotel. 4. Bath tub area no hand railing T. hold onto nor non-skid mat for taking shower. Dangerous for customers 5. overall the rooms need T. touch up T. stay competitive.

Michael O. Business - 01/08/2018 AccorHotels certified review
« While the staff were trying their best to serve the faculties don't seem to match. »

1. Staff are warm and pleasant. 2. The Room was simply too dark at night no table lamp until requested which came 12 hours later in the morning! 3. The Room mirror was useless if there was no light in front of it. 4. The single bed looked cheap and tide to rest upon. 5. The air con temperature and can switches appeared useless. 6. The glass partition of the bathroom is a very silly design! Ever imagine out of a slip the curtain got pulled down with roommate or visitor in the bedroom? 7. The keys/bottoms in the lifts are so dim and difficult to read making it very user unfriendly as commented by almost every user while I was in them. 8. Chairs in the venue where breakfast was served sank as set on. 9. The showerhead holder was so loose that it almost dropped off. 10. One great consolation was the friendly staff serving me.

Siwattra Business - 01/08/2018 AccorHotels certified review

Good location but Rooms do not meet Novotel standard

Anonymous Friends - 01/08/2018 AccorHotels certified review
« Dissatisfied »

The carpet in the hallway was dirty, the room was dusty, the aircondition was not cold enough and the room was not cleaned up

Talha N. Solo - 01/08/2018 AccorHotels certified review
« Good hospitality with renovations needed in rooms. »

The stay at Novotel was splendid with great hospitality. Everything was upto the standard but the rooms need a renovation. The room air-conditioner was not upto the mark. Need an service or an upgrade.

Joseph T. Couples - 31/07/2018 AccorHotels certified review
« Pleasant Stay, Friendly & Helpful Staff, Well arrangement, Decent Room »

Staff are friendly. They made a very good arrangement for my partner's birthday. They have stored my delivery flowers in the fridge before sending into my room before my check in. The reception staff are professional and did not leak any information regarding the surprise during check in. Room AC was on before our check in. Complimentary birthday cake, swan towel decoration and love petals are displayed on bed. Very good services provided by the Hotel Management. Hotel Management allowed late check out at 2pm despite of high traffic due to its my partner's bday. Also, Outlet Manager came to send regards during my checkout and asked how was my stay and the surprises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tee, Thank you so much for your positive review, it was a pleasure to be part of your special celebration; we hope there will be more to come! Definitely come back again to visit once we have new furnishing and fittings done to the rooms. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Alex Business - 31/07/2018 AccorHotels certified review
« good location & reasonably priced for my room (Rm250) for executive deluxe room but room decor iasold & dated. »

good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear shen en l., Thank you for your feedback, it is important to us. I'm sorry to hear about your stay; I wish your experience had been better. Despite this we hope you will visit us again once we have renovated the rooms, restaurant outlets and guest elevators. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Vincent L. Business - 31/07/2018 AccorHotels certified review
« Cozy experienced »

Great but only the Cafe Staff services a bit slowm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Weng Seng L., Thank you for your fair review, we acknowledge the shortage of service crew currently which is why we are in the midst of having more hired. We appreciate your patience and loyalty, and look forward to serving you again once we have renovated our rooms next year. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Michele C. Business - 30/07/2018 AccorHotels certified review
« Dissapoited with hotel room »

Hotel run down. With the rate I paid I may get better hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. L., Thank you for your feedback, it is important to us. I'm sorry to hear about your stay; I wish your experience had been better. Despite this we hope you will visit us again once we have renovated the rooms, restaurant outlets and guest elevators. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Ken A. Friends - 30/07/2018 AccorHotels certified review
« Short stay »

Quite okay - still waiting for the MYR600 'deposit' to be returned back as I paid cash on departure !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken A., Thank you for the generous rating, sincere apologies for any inconvenience caused by delayed deposit. The front office manager will revert on this status soonest possible. We will definitely be in touch regarding this urgent matter which I hope will solve in a few days' time. We hope to welcome you back for a brand new experience after room refurbishment has taken place. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 264.00 MYR Non member rate
From 264.00 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates