Hotel - Novotel Suites Clermont Ferrand Polydome
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Clermont Ferrand Polydome Hotel

4.5/5 852 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Massage
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine

Business services

  • 1 meeting room(s)
  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 91 suites
  • 61 non-smoking suites
  • 3 suites for people with reduced mobility
  • 58 family suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,937 reviews

Our guest reviews for Novotel Suites Clermont Ferrand Polydome

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 852 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Laurent E. Business - 10/12/2018 AccorHotels certified review
« Extremely satisfied »

The room was perfect for one night and the breakfast very delicious. So nothing else to report!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing us for your short stay. I really appreciate that you took the time to share with us both this positive comment. So nothing else to add just thank you :) See you soon, Anna BOHORODZICZ

Jane Business - 04/12/2018 AccorHotels certified review
« Like an appartment with hotel service »

Perfect hotel for traveling on business - rooms are a good size and well equipped for working and preparing simple food.

Anonymous Business - 26/11/2018 AccorHotels certified review
« Overall I love staying at the hotel, but wish I could better control the room temperature »

I like the location of the hotel and the ease for parking. The rooms are quite adequate and clean. I really enjoy the breakfast options. I really wish I could control the room temperature better. I can never get the room cold enough. I have not tried to make the room warmer, so I cannot comment on the heating ability. Seems the air circulation is just too weak.

Neil G. Business - 19/10/2018 AccorHotels certified review
« Great stay »

Nice hotel in a convenient location, staff really friendly and helpful. Only minor negative is the air conditioning needs some attention

Walter C. Business - 14/10/2018 AccorHotels certified review
« Very good hotel with a great staff »

I stayed at the hotel on business. The staff was very polite and answered all my questions about food, directions, etc. They directed me to some great places to eat! Breakfast was very good and easy to manage. All in all a good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear, You know it is always a pleasure for the team to help our guests feel comfortable. To read a comment like this is really motivating for us, it is like a reward. You can always count on us when you need some good advice around the place. Kind regards Kevin Larance

Steve Couples - 08/10/2018 AccorHotels certified review
« One night »

Great stay

Welsh F. G. V. S. D. Friends - 08/10/2018 AccorHotels certified review
« Excellent stay »

From check in to check out the whole stay was excellent. Best breakfast we have ever had in a French hotel. Rooms nice and big and very clean.

Marcus Business - 01/10/2018 AccorHotels certified review
« Perfect at home away from home »

Back after 4 year abcense, nice personell that aids you and gives a "homy" feeling

Ron Couples - 01/10/2018 AccorHotels certified review
« Great hotel with great rooms »

Great hotel near the city and a bus/train-stop in front of the door. The rooms are big and beautiful. Except a "small" bed (1m40) ... a king is better! Nice helpfull people and a good breakfast!

Jcttjg Business - 17/09/2018 AccorHotels certified review
« The good quality you always find here »

As usual, the hotel is calm and relaxing. I’ve been staying here more than 10 years during my trips to Clermont. The staff is very friendly and helpful. The high standards continue to be maintained.

Sabine F. Business - 10/09/2018 AccorHotels certified review
« Very nice stay »

The room was spaceous and clean. Slightly outdated furniture and styles, but function is more important than looks. The staff was very accomodating and the breakfast was good. I would have liked a restaurant at the hotel, but I also understand the limitations for this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your feedback. It is always a pleasure to receive positive return. I hope your next visit will be as pleasant as the previous one. Sincerely, Anna Bohorodzicz Assistante de direction

Ac Couples - 07/09/2018 AccorHotels certified review
« Really great hotel in a good location »

Great hotel, with a really good spacious room. Quiet and very clean, very handy to have the fridge and microwave. The staff were great, very friendly and helpful, and the secure parking was brilliant, although at an extra cost. Would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I am really glad to see that your stay was exceptional with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Anna BOHORODZICZ Assistante de direction

J. J. Business - 05/09/2018 AccorHotels certified review
« Not up to Novotel Standards »

This was not the usual excellent experience one expects from Novotel. There were several issues especially with the reception whose English was not very good and it was difficult to communicate. Twice we asked for wake up calls which never materialised. The breakfast was very congested and they were running continuously out of items; we had to eat our serial with a tiny teaspoon as they had ran out of spoons. The rooms are of the usual standard one expects from Novotel but they were serviced erratically. For example the first day only half of the towels were refreshed despite that all towels were left in the bath. The next days all towels were replaced. I think the management of the hotel needs significant improvement. I would not recommend this Novotel if you visit Clermont Ferrand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are terribly sorry that your stay was not as you wished. We are sorry for the English but our staff try to make their best, and some of them are learning. The service breakfast has been very difficult in recent days and we apologize for this service a little confused, all customers came down at the same time. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna BOHORODZICZ Assistante de direction

Walid B. Families - 04/09/2018 AccorHotels certified review
« Excellent »

Wonderful reception, clean, calm, near to Down Town, rich breakfast...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, What a wonderful reply. It is always a pleasure to receive the feedback like yours. I will share your comments with our team. Thank you and we hope to see you again in near feature. Sincerely, Anna Bohorodzicz Assistante de direction

Gug1969 Family - 03/09/2018 TripAdvisor review
« Good hotel »

The room was clean and spacious. The staff were friendly and helpful, the location is good to reach the Michelin Museum and ASM stadium with a 10 minutes walk. Not very far from the nice city center but need to drive if traveling with children. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for this reply. We are happy to see that your stay was so wonderfull with as. To get to the city center you can take a Tramway just front of the hotel. We hope to see you again to visit our region :) Best regards Anna BOHORODZICZ

Paul Families - 01/09/2018 AccorHotels certified review
« Comfortable hotel. »

The hotel was comfortable and the staff excellent at check-in and out.

Darren C. Families - 26/08/2018 AccorHotels certified review
« Very good, enjoyed our stay »

Very pleased overall with hotel. Room was very functional. Breakfast was very good with plenty of items available. Very clean and good standards throughout the hotel.

Juan F. E. Families - 20/08/2018 AccorHotels certified review
« Limited parking »

The rooms and breakfast were very good, unfortunately when we arrived to the hotel there were no more room available for parking our car at the hotel, and this limited space was not clear when booking.

J G. Families - 20/08/2018 AccorHotels certified review
« Excellent stopover location »

As expected from Novotel Suites

Pablo Families - 20/08/2018 AccorHotels certified review
« A little disappointed that the quality of the rooms was not up to normally expected Novotel standards. »

The staff were extremely friendly and helpful. The experience was a little let down by the fact that the rooms weren't quite the standard we have come to expect over the years from Novotel. Also, with tram not operational we had an intimidating late evening walk back from the town centre through a v.badly lit area of the town.

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