Mercure São Paulo Pamplona Hotel 4 stars

TripAdvisor rating 4.0/5 903 reviews
Mercure São Paulo Pamplona Hotel
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure São Paulo Pamplona Hotel

Rua Pamplona 1315
Jardim Paulista
01405002
são paulo
brazil

Tel: +551128785500

Fax: (+55)11/38849226

Contact email

Check-in from 12h00

Check out up to 12h00

  • AV NOVE DE JULHO :   R. José Maria Lisboa

  • TRIANON MASP :   Linha verde Metrô Trianon Masp

  • By plane

    AEROPORTO DE CONGONHAS At 8km / 4 miles

  • By plane

    AEROPORTO DE GUARULHOS At 34km / 21 miles

  • By train

    ESTAÇÃO LUZ At 7km / 4 miles

GPS :-23.568488, -46.658218

Currently, close to our hotel

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 3.2 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 3.3 km

The Banespa Building, visit

From 01/01/2013 to 31/12/2019

At 3.5 km

Tour of the Estação da Luz

From 01/01/2017 to 31/12/2019

At 4.4 km

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 4.5 km

Pinacoteca, São Paulo State Art Gallery, visit

From 01/01/2011 to 31/12/2019

At 4.7 km

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 5.8 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 6.6 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 11 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 16 km

Our restaurants and bars

A1 GASTRONOMIA

Type of cuisine: International

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 100 m²

  • Maximum capacity: 100 people

Find out more

Our guest reviews for
Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.2/5

4,234 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

903 reviews

Very nice rooms, very helpful staff.

Customer review rating 4.2/5

Jl Business - 26/05/2019 AccorHotels certified review

No negative issues.

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Short stay, great experience as usual

Customer review rating 4.2/5

Martin A. Solo - 30/04/2019 AccorHotels certified review

Fast check in, pleasant and caring staff, excellent room.

Dear Mr. Martin, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Just OK

Customer review rating 4.2/5

Justin C. Business - 25/04/2019 AccorHotels certified review

Issue with the invoice.. has not received it yet almost 1 week after return.. Required to sent email now asking for it.. This is not good .......

Dear Justin, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. Your comment about the invoice was very important to us and we will do our best in order to improve our services. The financial department will send you the invoice as soon as possible. Thank you again for sharing your experience. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Lovely room

Customer review rating 4.2/5

Anonymous Solo - 17/04/2019 AccorHotels certified review

Room is spacious and it felt homey.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Great value

Customer review rating 4.2/5

Rob Business - 14/04/2019 AccorHotels certified review

Lovely staff, big room and excellent location

Dear Mr. Roberto, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Nice room. Regular staff

Customer review rating 4.2/5

Francisco Couples - 09/04/2019 AccorHotels certified review

The room was big and clean. The staff couldn’t speak English and didn’t know the difference btw twin bed and queen or king

Dear Mr. Francisco, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good location

Customer review rating 4.2/5

Luciana M. Couples - 27/03/2019 AccorHotels certified review

The room has a great size but need more maintenance and cleaning. There’s coffee e and tea in the room but no plug to turn....and after we tell about it the reception can’t find any at the reception desk.....The location is great !

Dear Ms. Luciana, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
Customer review rating 4.2/5

Matheus A. M. Business - 25/03/2019 AccorHotels certified review

Everything as expected

Dear Mr. Matheus, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Ok

Customer review rating 4.2/5

Ilkka K. Solo - 20/03/2019 AccorHotels certified review

The staff is great. I had the privilege room, but there were quite a few problems with it. The safety deposit box didn’t work (I have € 4000 worth camera equipment, that I could not lock in it), the balcony door doesn’t lock, so it would not be very difficult to get into my room from the room next to mine, the air conditioning unit was dripping water to the floor during whole night making a bond and kept me awake. I am a Accor hotel member and the hotel had my credit card number, but still they had to make a reservation of BRL 200 to my credit card. At the check out, if I had dropped the key card to the box and made a express check out the price of one breakfast, BRL 38, would have been deducted from the deposit, but as I sat down with the receptionist, I had to pay the breakfast separately and the BRL 200 could not be used for that proposition. In the next Accor hotel I am staying, the receptionist just compared my credit card number to the number on my reservation and that was all. All my expenses are charged on that card.

Dear Mr. Ilkka, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Regular 3 star

Customer review rating 4.2/5

Vien Couples - 14/03/2019 AccorHotels certified review

It was terrible see a employee (Marcela) filing her nails at the front desk.

Dear Mr. Vien, We appreciate to receive your comments regarding your stay at the Mercure Pamplona. Your comment about your stay was very important to us and we will do our best in order to improve our services at the front desk. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Spacious, clean room in a very good location.

Customer review rating 4.2/5

Lester E. W. Solo - 03/03/2019 AccorHotels certified review

The room was very large and comfortable. The bed was good, the mattress a little too soft for my particular tastes. The bathroom was good. The only problem was the sink off the main room. The faucet leaked easily. You had to use a lot of strength to tighten it enough to not leak, And one of the tops of the faucet nobs was loose. Everything else was great, including friendly hotel staff. The price of breakfast, I think, is high. A decent breakfast, but I think it should be a little less expensive.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment about the room was very important to us and we will do our best in order to improve your product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Excelent

Customer review rating 4.2/5

Luana Solo - 01/03/2019 AccorHotels certified review

I love the hotel and always when I come to São paulo, that’s the hotel I want to stay. The staff Tamirys was friendly, helpful and atencious. The restaurant was very good as always and the meal was delicious. The room was cleaned and comfortable as always. I am really happy, thank you guys for always providing the best service.

Dear Luana, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Great location but not clean and place is in dire need of renovation.

Customer review rating 4.2/5

Anonymous Couples - 25/02/2019 AccorHotels certified review

I think this is the worst Mercure Hotel I have ever stayed. The room layout was strange with the bed right in the center of the room from where you watch the sink. The shower box was moldy. The external surroundings of the AC were falling apart. The bathroom window was dirty. There were feet marks on the wall and the sink area had an unpleasant odor. We planned to stay there for 20 nights but moved out as soon as another option was available. Good points are location, restaurant and staff.

Dear Mr. Fabio, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Really bad air conditioning in the room.

Customer review rating 4.2/5

Marco T. Business - 05/02/2019 AccorHotels certified review

The air conditioners need to be replaced as they are old and worn out. Furthermore, the one in my room was badly positioned. Very uncomfortable three nights. Never again.

Dear Mr. Marco, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Friendly staff, clean rooms and good location.

Customer review rating 4.2/5

Vinicius Families - 19/01/2019 AccorHotels certified review

Friendly staff, clean rooms and good location.

Dear Vinicius, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Eficaz

Customer review rating 4.2/5

Pedro R. F. Business - 11/01/2019 AccorHotels certified review

Simples mas eficiente Cumpre os objectivos

Prezado Pedro, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Pamplona. Sua avaliação será compartilhada com nossas equipes e tenha certeza de que será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Average

Customer review rating 4.2/5

Anonymous Families - 08/01/2019 AccorHotels certified review

Air conditioning was not working. We needed to move the rooms. Spend 3-4 hours with diffferent tradies trying to look at it. We are priority members but no discount was offered on any food.

Dear Mr. Alpana, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Doppelte Berechnung und noch keine Rückzahlung der Mehrkosten!

Customer review rating 4.2/5

Caro H. Couples - 06/01/2019 AccorHotels certified review

Dear Mercure-Team, I spend one night in Sao Paulo Mercure Hotel on december the 22nd 2018. I did pay the hotel costs via the online portal Agoda. When we arrived we accidently have been charged again. I have seen the mistake directly and the receptionist directly did do a cancelation of the costs on my credit card. However, I still havent recived this money pack, 276,40 BRL in total. I have an official "Devolucao de Depisito" that I recived in the hotel here and can send it to you if you need it. Please let me know, when and how you will send the the money back. Best regards, Carolin H.

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. We already cancel the charge in your credit card and will be cancel for you in your next credit card bill. Please let me know if did´t happen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
Customer review rating 4.2/5

Roberto Business - 05/01/2019 AccorHotels certified review

Poor breakfast, expensive daily rate, and you didn't credit the Le Club Accor points for this stay in my account until today. From all Mercure and Pullman hotels I had stayed, this one needs to improve its services.

Dear Mr. Roberto, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. About the Le Club as you did your reservation by an agency and not direct in accorhotels.com your are not eligible to credit the points. In your next stay in Accor make your reservation using accor hotels homepage to get the points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

COMFORTABLE, LARGE ROOM, FRIENDLY STAFF

Customer review rating 4.2/5

Greg A. S. M. Families - 29/12/2018 AccorHotels certified review

AS ABOVE. THE HOTEL COULD DO WITH HAVING A SEATING AREA, NOT ON HIGH STOOLS. BESIDE RECEPTION. IT ALSO NEEDS TO HAVE TABLES AND CHAIRS ON THE ROOF AS THERE ARE ONLY TWO LOUNGERS.

Dear William Gregory and Sheila M., Good Evening! We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora
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