Novotel Hong Kong Citygate Hotel

TripAdvisor rating 4.5/5 4,889 reviews
Novotel Hong Kong Citygate
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+ 23 Services
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Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool (closed in Winter) and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Contact email

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :   Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodations

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Executive Premier Suite 1 king bed

  • Max. number of persons: 3
  • Area: From 57
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Photo non contractuelle / Strictly non binding

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

10,769 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

4,889 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Anonymous Business - 11/08/2019 AccorHotels review

Good location, connection however limited food options

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that the option of restaurant did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Best stopover experience

Customer review rating 4.5/5

Ckamber Couples - 11/08/2019 AccorHotels review

Gorgeous room...silent surroundings which meant we slept peacefully. Helpful, courteous staff. Excellent shuttle service. Nothing to criticise.

Dear Ckamber, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

MS ANGELA B.

Customer review rating 4.5/5

B. Business - 11/08/2019 AccorHotels review

EXCELLENT

Dear B. We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great Service

Customer review rating 4.5/5

Possawadpol Business - 11/08/2019 AccorHotels review

Location is good, Easy to travel to another place. Hotel staff very kind.

Dear POSSAWADPOL It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Amazing

Customer review rating 4.5/5

Sarah B. Solo - 11/08/2019 AccorHotels review

I loved it Perfect location for exploring lantau island. The guy who checked me in, I didn't catch his name.. he was great! Extremely helpful and I really appreciated being able to get access to the room so early! Especially after a long international flight The bar staff where really happy and service was great. Loved the pool and the rooms were really nice too

Dear Sarah b., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Nice upgrade, beautiful suite

Customer review rating 4.5/5

Julian Business - 10/08/2019 AccorHotels review

Perfect from start to finish. Only small improvement suggestion would be to install power outlets next to the bed.

Dear Julian It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

great airport hotel

Customer review rating 4.5/5

Mark Couples - 10/08/2019 AccorHotels review

convenient and well presented location, helpful staff, good amenities

Dear mark We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

The staff at the front were so great. Especially getting us a early check in as we had just flown from London.

Customer review rating 4.5/5

Roy Couples - 09/08/2019 AccorHotels review

The room and the facilities were first class. Much different from our stay at the Millenium Hotel in London. It was wonderful to access to the shopping centre attached. Enjoyed the Happy hour facilities.

Dear Roy, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Fantastic upgrade

Customer review rating 4.5/5

Harmony Solo - 09/08/2019 AccorHotels review

I just needed one night hotel near the airport and picked Novotel. When I arrived, it far exceeded my expectations. The lobby was impressive, the checkout was quick and professional, and front desk gave me a free upgrade. I didn't expect it to be much, but when I arrived upstairs, I was shocked at how nice the bathroom area was and how beautiful the view from the room. Very clean and wonderful!

Dear Harmony We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Ok about average

Customer review rating 4.5/5

Anonymous Business - 09/08/2019 AccorHotels review

Room was ok but the buffet dinner was overpriced for what it was. The hotel is convenient but I didn’t rate the food. Room service options were limited - which is disappointing considering that HK airport is close by travelers checking into the hotel would have varying food requests

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

A great place to stay,

Customer review rating 4.5/5

Michael Business - 08/08/2019 AccorHotels review

Perfect place to stay for a couple nights go see the Buddha and do some shopping easy connection to buses, trains and close to the airport. I loved it. The best of all worlds

Dear Michael It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Andreja Business - 07/08/2019 AccorHotels review

I really like this hotel: rooms are very nice and clean. Highly appreciate Nesspresso in the room. Service across the board is good. The only, single point that I repeatedly complain is 18C in the room at arrival. This is far too low and huge contrast to outdoor that was around 30C. It is neither economical nor ecological to put A/C this low. Last time I stayed I got sick the following day.

Dear Andreja Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that the room temperature did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Keith Business - 07/08/2019 AccorHotels review

Great - nice staff and hitel

Dear Keith, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Brief Stay

Customer review rating 4.5/5

Andrew Business - 07/08/2019 AccorHotels review

Good rooms, great service.

Dear Andrew We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Correct business hotel

Customer review rating 4.5/5

Kevin Business - 07/08/2019 AccorHotels review

Room not found at check-in and after waiting 15mn I finally got it but no apologize from the receptionist. Nice room. TV was not working

Dear Kevin Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your check in experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Nice and friendly staff

Customer review rating 4.5/5

Kendall Families - 06/08/2019 AccorHotels review

Was a nice stay. Shuttle bus from and to the airport was wonderful. Hotel was nice, and your staff were extremely friendly and helpful. Would have liked a USB in the room to charge my phone as there was no suitable plug

Dear Kendall B., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good Stay!

Customer review rating 4.5/5

Glenn Families - 06/08/2019 AccorHotels review

I'll start by saying that the shuttle service from the airport was top notch. Exactly how it is mentioned on the website on direction for pickup. Shuttle back to airport was perfect too. The only problem I had was we book a room for two adult and a twelve year old child. We received a room with two twin beds. If we would have know before we would not have booked. To add a roll away bed was expensive. The rest of the time and hotel was good.

Dear Glenn We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very good service

Customer review rating 4.5/5

F. P. W. Families - 06/08/2019 AccorHotels review

Very good experience, clean and good service from shutter bus uncle

Dear F. PIK W. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Relaxing

Customer review rating 4.5/5

Mrs T. Couples - 06/08/2019 AccorHotels review

The rooms were clean (lovely cleaning ladies), room service efficient and adequate and gym and pool facilities great.

Dear Mrs T., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Toby C. Business - 05/08/2019 AccorHotels review

Customer service at desk was very good. Exchanged currency and helped with directions to city. Very helpful.

Dear Toby C., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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