Sofitel London Heathrow Hotel 5 stars

TripAdvisor rating 4.5/5 13,858 reviews
Sofitel London Heathrow
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Hotel extras

  • Walkways to the world

  • Haute couture meetings and events

  • Revive and rejuvenate in luxury

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Contact email

Check-in from 14h00

Check out up to 12h00

  • National Express :   Heathrow T 5

  • Piccadilly Line :   Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodations

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Classic Room, Twin Beds

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Superior room, king size bed

  • Max. number of persons: x3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: x2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

LuxuryRoom, king-size bed, Club Millesime Lounge access.

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Luxury Room, 2 single beds, Club Millesime Lounge access

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access.

  • Max. number of persons: x4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: x4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: x6
  • Area: From 95
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.

  • Max. number of persons: x6
  • Area: From 165
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

Settle into a sofa at this Heathrow tea salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break at Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Photo non contractuelle / Strictly non binding

Le Bar Parisien invite you to experience the Parisian opulence, the glamour and the pleasure. Creating a chic bar experience offering some classics and trendy cocktails, Large selection of Gin and a unique fine wine and Champagne selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served during televised sport games.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309 m²

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 1,000 people

Find out more
Sofitel London Heathrow Meeting Room

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

35,268 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

13,858 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Excellent overnight stay

TripAdvisor rating 4.5/5

longstayer Couples - 22/04/2019 TripAdvisor review

Cannot fault the staff, facilities and reception excellent after a long overnight flight. We were able to check in early which was really welcoming. Our waiter at breakfast Raymond was most friendly and attentive

Heathrow Stop-Over

TripAdvisor rating 4.5/5

John L Couples - 21/04/2019 TripAdvisor review

Stayed at Sofitel LHR 3 nights on the way to Eastern Europe as a base for visiting the Cotswolds. Stayed another night layover on way back to the U.S. Sofitel LHR Terminal 5 connection is ultra-convenient, easy access, with excellent rooms, staff, and dinning options. Best airport hotel we have ever experienced. Try it...you'll like it.

Dear John L, We are so thankful for you taking the time to provide your valuable feedback. Our aim is to ensure that every one of our guests experiences the most enjoyable time here so I am delighted that your stay was simply Magnifique from start to finish. Thank you again and we cannot wait to welcome you back on your next trip. Kind Regards, Ryan Nicholls - General Manager Sofitel London Heathrow

Convenient for airport

Customer review rating 4.5/5

Anonymous Couples - 19/04/2019 AccorHotels certified review

Good access to Heathrow Airport.

Dear Ms. W., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel London Heathrow, we aim to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Crasto Guest Relations

Ms

Customer review rating 4.5/5

Anna Couples - 19/04/2019 AccorHotels certified review

Excellent check in, slow bar service, very comfortable bed, bag drop a fantastic innovation.

Dear Ms. G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had an overall good stay and enjoyed your visit at our hotel. We are sorry, though, to notice that you reported to have had a problem with our Sphere Bar. Thank you again for taking the time to give us your feedback, and we hope to see you again for another stay with us. Sincerely, Sara Crasto Guest Relations

How does an airport hotel feel home from home? Somehow you got it right.

Customer review rating 4.5/5

C. B. Business - 19/04/2019 AccorHotels certified review

Staff are incredible, courteous, unobtrusive, efficient. Rooms are very well laid out (the minimal exception being the shower door that moves on to the floor towel), best soundproofing I have ever come across, and best beds ever.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel and our ambassadors. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

Comfortable stay

Customer review rating 4.5/5

S. B. Couples - 19/04/2019 AccorHotels certified review

Excellent hotel well situated for departures from T5. The BA bag drop is a very useful addition to the facilities.

Dear Ms.B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel and our facilities. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

Was exactly as good as before

Customer review rating 4.5/5

Gordon M. Couples - 19/04/2019 AccorHotels certified review

A one-night stay (with parking) ahead of an early flight. Room was spacious and well equipped. Staff helpful. And we caught our flight as planned.

Dear Mr. M., We very much appreciate your feedback regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto Guest Relations

Dusan p.

Customer review rating 4.5/5

Susan P. Solo - 19/04/2019 AccorHotels certified review

Very helpful and friendly staff. Comfortable clean room. Only problem was door key fidn’t Work and I had to go back to reception to get another, otherwise perfect stay.

Dear Ms. p., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel and our facilities. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations
Customer review rating 4.5/5

Therese Couples - 19/04/2019 AccorHotels certified review

Thoroughly enjoyed our stay. Our room was lovely and spacious, with quality furnishings and marble bathroom. The gym is very well equipped and open 24 hours, which is so convenient for us.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel and our facilities. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

lovely stay

Customer review rating 4.5/5

Anonymous Couples - 19/04/2019 AccorHotels certified review

friendly, welcoming, honored a birthday, made us feel special

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel , our services and that our ambassadors made your birthday day more special for you. Thank you for your kind feedback, and we look forward to welcome you back. Sincerely, Sara Crasto Guest Relations

Very comfortable but expensive

Customer review rating 4.5/5

Pam L. Solo - 19/04/2019 AccorHotels certified review

The room was high standard and I was upgraded at no extra cost. Drinks and food were expensive though. Staff were friendly.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had an overall good stay and enjoyed your visit at our hotel. We are sorry, though, to notice that you reported to have had a problem with our food and beverage outlets. Thank you again for taking the time to give us your feedback, and we hope to see you again for another stay with us. Sincerely, Sara Crasto Guest Relations

Loved our stay.

Customer review rating 4.5/5

Peter R. Families - 19/04/2019 AccorHotels certified review

Great stay in a first class hotel, close to the airport T5 a few minutes walk , can not really find a negative except maybe the bar prices , but hey you get what you pay for. Loved our stay in a very comfortable room king bedroom.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel and our facilities. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations
Customer review rating 4.5/5

Dennis L. Couples - 19/04/2019 AccorHotels certified review

Please add usb and power outlets at both sides of the bed. Other hotels have them as part of the bedside lamps.

Dear Mr. L., We are delighted to note that you had an overall good stay and enjoyed your visit at our hotel. We are sorry, though, to notice that you encountered some problems with the power outlets in your room and please accept our sincere apologies this inconvenience. As a learning hotel, we take our guest’s feedback seriously and please be rest assured that we already have a plan in place to improve our product and bedroom facilities. I hope we will have the opportunity to welcome you back to the Sofitel London Heathrow in the near future. Sincerely, Sara Crasto Guest Relations

Same as every stay simply perfect

Customer review rating 4.5/5

Caroline W. Couples - 19/04/2019 AccorHotels certified review

We actually go out of our way to include an overnight stay here when we fly from Heathrow, why? The hotel is comfortable and spotless, the atmosphere excellent, the staff throughout amazing and the food is quality. The lounge food was outstanding and service matched. Bar service always excellent. We could not think of starting our holidays any other way. Thanks again everyone and see you in July!

Dear Ms. W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel and our services. Thank you for your kind feedback, and we look forward to welcome you back in July! Sincerely, Sara Crasto Guest Relations

As Always the hotel is perfect

Customer review rating 4.5/5

Sulaiman A. Solo - 19/04/2019 AccorHotels certified review

Fast check-in the room is fantastic the service is super

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel, our facilities and our services. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

Perfect place to stay overnight when getting an early morning flight from Terminal 5.

Customer review rating 4.5/5

Anonymous Couples - 19/04/2019 AccorHotels certified review

Excellent facilities and great service

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel and our services. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

We asked for wake up call which we did not get and we nearly missed flight This spoiled a really good experience

Customer review rating 4.5/5

Dr A. H. V. Families - 19/04/2019 AccorHotels certified review

Good except for above

Dear Mr. V., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had an overall good stay and enjoyed your visit at our hotel. We are sorry, though, to notice that you reported a problem with your wake-up call. Please be assured that we are currently investigating the issue in order to avoid any re-occurrence of this nature in the future. Thank you again for taking the time to give us your feedback, and we hope to see you again for another stay with us. Sincerely, Sara Crasto Guest Relations

Fine

Customer review rating 4.5/5

Bruce B. J. Business - 18/04/2019 AccorHotels certified review

All good.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had an overall good stay and enjoyed your visit at our hotel. We are sorry, though, to notice that you reported to have had a problem with our food and beverage outlets. Thank you again for taking the time to give us your feedback, and we hope to see you again for another stay with us. Sincerely, Sara Crasto Guest Relations

A great start to our holiday

Customer review rating 4.5/5

Anonymous Couples - 18/04/2019 AccorHotels certified review

Great service beginning from an early checkin after a long flight, wait staff very friendly and attentive, and being able to check in our baggage four ongoing BA flight a great boon

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel, our facilities and especially our ambassadors. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

Excellent service, excellent hotel

Customer review rating 4.5/5

Anna C. Solo - 18/04/2019 AccorHotels certified review

I received excellent help and service from every single member of staff I encountered. The Hotel is beautiful and the room was extremely well equipped, quiet and pleasant.

Dear Ms.C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel, our facilities and especially our ambassadors! Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations
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