Sofitel London Heathrow Hotel 5 stars

TripAdvisor rating 4.5/5 14,560 reviews
Sofitel London Heathrow
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+ 22 Services
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Hotel extras

  • On-site leisure facilities, including a gym and spa

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Located next to London Heathrow Airport

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Contact email

Check-in from 14h00

Check out up to 12h00

  • National Express :   Heathrow T 5

  • Piccadilly Line :   Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodations

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Mini Bar

Classic Room, Twin Beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Mini Bar

Superior room, king size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access.

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • Mini Bar

Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • Mini Bar

Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: 6
  • Area: From 95
  • Wireless internet in your room
  • Mini Bar

Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.

  • Max. number of persons: 6
  • Area: From 165
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

Lunch

07:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Photo non contractuelle / Strictly non binding

Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served during televised sport games.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

39,436 reviews

tripadvisor

TripAdvisor Rating 4.5/5

14,560 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent Airport Hotel

TripAdvisor rating 4.5/5

Todovino Couples - 10/10/2019 TripAdvisor review

First class airport hotel which is perfect if you are arriving or departing and need to overnight. Comfortable rooms, good restaurant facilities and efficient and friendly staff. We have used other airport hotels over the years and this is by far the best for our requirements.

Dear Todovino, Thank you for taking the time to share your feedback following your recent stay at Sofitel London Heathrow. Although we are an airport property, we are also the only luxury hotel in the Heathrow area so our aim is to provide our guests with the best in service and accommodations - it is a pleasure to see this was reflected during your stay. Thank you again for your recommendation, we hope to welcome you back in the future. Kind regards, Yours Sincerely, Ryan Nicholls – Hotel Manager Sofitel London Heathrow
Customer review rating 4.5/5

Fiona Solo - 09/10/2019 AccorHotels review

One member of staff was rude when I could not turn the bath plug dial. It actually came off in my hand. Then very early in the morning I had room service and my credit card was stolen. On reporting it gone the next morning, I was told there would be a follow ing up. I have not heard anything a week later.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will speak with the individual ambassador as this is certainly not the standards we aim to provide. With regards to the credit card I will email you directly from my email address as I spoke with our security and they have found your credit card and emailed you on the 2nd October. Sincerely, Raquel Nogueira Guest Relations Manager

Spacious room, excellent breakfast

TripAdvisor rating 4.5/5

David J Business - 09/10/2019 TripAdvisor review

This hotel is exactly what you expect from a Sofitel: stylish, well-appointed, with helpful, charming staff. The Breakfast was a particular treat - the first time I've come across a make-your-own freshly-squeezed orange juice table. Would be very happy to go back sometime. The room was very quiet and comfortable, with plenty of space for luggage etc.

Dear David J , Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read you had a lovely stay with us at Sofitel London Heathrow and found our room facilities most comfortable. It is a pleasure to know that you experienced a brilliant service in our Vivre Restaurant and the great fresh squeezed juice provided you an enjoyable moment. Thank you again for choosing the Sofitel London Heathrow, we look forward to welcoming you back in the near future. Yours Sincerely, Ryan Nicholls – Hotel Manager Sofitel London Heathrow

OK once the air conditioning was fixed

TripAdvisor rating 4.5/5

Vacationer603815 Couples - 09/10/2019 TripAdvisor review

Not as easy to get to as expected from Heathrow Express but once there everything was ok except the rooms ait conditioning which was blowing cool air. This was reported to reception and an technician was sent who rectified the defect after which it ran ok

Dear Vacationer603815, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to read you had a comfortable stay with us at Sofitel London Heathrow .Naturally, I am disappointed to find your air conditioning unit didnt work correctly but I am happy to see the issue was quickly resolved by our ambassadors. Thank you again for choosing the Sofitel London Heathrow, we look forward to welcoming you back in the near future. Yours Sincerely, Ryan Nicholls – Hotel Manager Sofitel London Heathrow

Overnight before a work trip

Customer review rating 4.5/5

Stephen H. Business - 08/10/2019 AccorHotels review

Comfortable and convenient

Dear Mr H., We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Prisha Guest Relations

Another great stay

Customer review rating 4.5/5

Jeremy C. Couples - 08/10/2019 AccorHotels review

This hotel is so convenient and of such quality that we would not stay anywhere else when travelling from T5. We always book the parking inclusive package where you can leave your car in their underground car park and simply stroll over the walkway to T5 the next morning. The room is lovely, sparkling clean and quiet. We ate in the Vivre restaurant where we enjoyed tempura shrimp and great fillet steaks. As regular guests we get to avoid the lines at check-in and are given tokens for welcome drinks-a nice touch.

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am delighted to read that you had another excellent stay and enjoyed your dinner in Vivre Restaurant. Also, is great to know that you found our hotel convenient when flying from Heathrow and took advantage of our park and fly offer. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Laura Avram - Guest Relations Executive

Wales trip

Customer review rating 4.5/5

Timothy C. Couples - 08/10/2019 AccorHotels review

Excellent stay as always thank you.

Dear Mr Schamp C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am delighted to read that you had another excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Laura Avram - Guest Relations Executive

Perfect stay, will definitely return

Customer review rating 4.5/5

Anna R. Couples - 08/10/2019 AccorHotels review

Check in was easy and welcoming, room was impressive and clean and the service was great throughout. Access to terminal 5 is ideal and so simple! Perfect all round

Dear Ms R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Avram - Guest Relations Executive

Always excellent

Customer review rating 4.5/5

James Couples - 08/10/2019 AccorHotels review

We stopover here quite frequently and it is always excellent. Both the property and the people are first class.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. We are glad to read that you enjoyed several stays with us and in particularly our Ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations

Mostly good stay

Customer review rating 4.5/5

Matthew Solo - 08/10/2019 AccorHotels review

Overall good stay. Friendly and helpful staff. Bit of a wait to check in and rooms begin to look a little dated.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a pleasure to note that you had a great overall stay with us. We are also grateful for your comments, as it gives us an opportunity to improve the services provided. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Assistant Guest Relations Manager

Great overnight stay

Customer review rating 4.5/5

Vivien O. Couples - 08/10/2019 AccorHotels review

Lovely hotel to stay in before an early morning flight. Staff were amazing, really helpful and the atmosphere was good. We will definitely stay here again.

Dear Ms. O., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a real pleasure to note that you had an excellent overall stay with us and our services and facilities met your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Assistant Guest Relations Manager

Awesome location; quiet, comfortable room; excellent service.

Customer review rating 4.5/5

Ann C. Families - 08/10/2019 AccorHotels review

Traveling through Heathrow with my physically-challenged 89 year old mother was daunting, but our stay at the Sofitel Hotel in Terminal 5 was stress-free. Our baggage had inadvertently been routed to our next destination by the airline, so her walker was not available. We kept the airport wheelchair and our room was changed to another, with wider door frames. This was considerate, under the circumstances. We appreciated the phone call from reception to let us know that the porter would be at our room door to assist us in the morning, to get to our next flight. The covered walkway is awesome!

Dear Ms C., First and foremost, we very much appreciate and thank you for your lovely comment regarding your stay at the Sofitel London Heathrow. Knowing that you felt genuinely welcomed and stress free is a pleasure and quite frankly the least we can do for your admiration to our hotel. I will make sure that I share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously to provide our guests with a unique and magnifique experience. Thank you once again for your kind feedback , and we hope your next visit will be as pleasant as the previous one. Sincerely, Prisha Guest Relations

Ideal location for Terminal 5

Customer review rating 4.5/5

M. S. Couples - 08/10/2019 AccorHotels review

Ideal location for Terminal 5. Comfortable room. Choice of restaurants.

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, particularly your comfortable room and our convenient location Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Room quality

Customer review rating 4.5/5

Robert P. Couples - 08/10/2019 AccorHotels review

Room not up to standard and I was not given an opportunity to upgrade to a superior room which is my right as a Gold member

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry to note that there were aspects of your stay which detracted from your overall enjoyment I would like to take this opportunity to advise you that initially you have booked a Classic Queen Size room with us and on your arrival you have been upgraded complimentary to one of our Superior King Size bedrooms. I do regret that this was not up to your expectations. Also, your actual status is the Silver membership, as you will be able to double check on your online application. As a gesture of goodwill, for your future stay with us on 11th of December, we have offered you two levels complimentary upgrade to one of our Luxury rooms. For any further assistance or arrangements, please feel free to contact our Guest Relations Team directly at h6…, who will be happy to assist you, in order to ensure your stay will be enjoyable and comfortable. We appreciate your sharing your concerns, and we look forward to welcoming you back. Sincerely, Lavinia Pincu Assistant Guest Relations Manager

Business hotel

Customer review rating 4.5/5

E Business - 08/10/2019 AccorHotels review

My experience was good. The bed was comfortable and the sheets were nice.

Dear Ms Bos, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am delighted to read your accommodation met your expectations and that you found our Sofitel My Bed to be most comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations Executive

Very good hotel

Customer review rating 4.5/5

Lily U. Families - 08/10/2019 AccorHotels review

It was great.Everything was perfect apart from kids having a play in water (pool)

Dear Ms U., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, however please accept my sincere apologies for not being informed that children are not allowed to use the SPA facilities.I order to use the whirlpool, sauna and steam room they must have been over 18. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Laura Avram - Guest Relations Executive

As Expected

Customer review rating 4.5/5

Anonymous Solo - 08/10/2019 AccorHotels review

Excellent venue for access to Terminal5

Dear Ms. L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a real pleasure to note that you had an excellent overall stay with us and our services and facilities met your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Assistant Guest Relations Manager

Should have been so much better

Customer review rating 4.5/5

James B. Couples - 08/10/2019 AccorHotels review

First off, we were excited to pay for the upgrade to get a separate shower. Except...the shower controls didn’t work. Right there, that money needs to be refunded. Also, the manager needs to go up and sit on the edge of the bed towards the window in that room. It’s broken down. That was a poor excuse for a mattress. I woke up multiple times in the night with a sore back. The two things we ask from a room are a good mattress and a good shower. We received neither. I am holding back on reviewing this hotel on the internet until I have a resolution to this. We want to be compensated for not receiving what we paid for.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comments with our housekeeping and maintenance manager to investigate and resolve immediately the issues that you found in your room. As a gesture of apologies, I would like to refund you the £21 upgrade you paid and offer you a complementary upgrade on your next stay with us for a luxury room when booking a classic. I have also spoken with the individual doorman as this is certainly not the standard we aim to provide to our guests. Mr. B. once again I would like to apologise for the experience you had and is my hope that you give us the opportunity to better serve you in the near future. For your future stays, please do contact our guest relations team and let us know any other details that might help us to make your future stay special on h6… Kindest regards, Raquel Nogueira Guest relations Manager

Great room,. linens, easy checkin checkout.

Customer review rating 4.5/5

Diane Couples - 08/10/2019 AccorHotels review

VERY impressed with our short stay. Had a great sleep before long morning flight!

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. We are glad to read about your short but efficient stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations

Lay-over Stay

Customer review rating 4.5/5

Anonymous Couples - 08/10/2019 AccorHotels review

It was great to be able to lie down in a comfortable bed and sleep for a long lay-over; never experienced anything like that before.

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. We are glad to read that we we able to help you with some quality rest for a long layover. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations
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