Sofitel London Gatwick Hotel 4 stars

TripAdvisor rating 4.5/5 9,864 reviews
Sofitel London Gatwick
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+ 14 Services
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Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • Two restaurants, with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH
crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Contact email

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK :   GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT :   GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 37 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 37 km

The Changing of the Guard at Buckingham Palace

From 01/01/2018 to 31/12/2019

At 38 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 39 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 40 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 41 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 42 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 44 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 44 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 48 km

Our accommodations

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

CLASSIC ROOM - 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

CLASSIC ROOM - 2 single beds

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM - 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 Queen Size Bed, Runway View

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Luxury Room Club Sofitel - 1 queen-size bed, lounge access

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

LUXURY ROOM, Club Millesime Access, 1 Queen Bed - Runway View

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Junior Suite - 1 queen-size bed and 2 single beds

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed, 1 living room

  • Max. number of persons: ‌3
  • Area: From 52
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Our restaurants and bars

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Type of cuisine: Brasserie

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRASSE BAR

Photo non contractuelle / Strictly non binding

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CIEL

Photo non contractuelle / Strictly non binding

Elevated on the first floor offering a great view of the bustling lobby lies Le Ciel. A wide variety of wine, spirits and cocktails are available throughout the evening. The perfect setting to indulge yourself in our sumptuous selection.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 267 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

36,530 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

9,864 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not as good as last time

Customer review rating 4.4/5

John S. Business - 12/07/2019 AccorHotels certified review

Room was smaller than usual. Housekeeping disturbed me at 5am whilst cleaning a room across the corridor. Why were they doing this at 5am? People were queuing to get into the breakfast room. There was not enough staff attending to guests for breakfast. Guests were having to ask more than once for hot drinks.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. First and foremost please accept my sincere apologies as I do recognize that the shortcomings you had encountered during your recent visit has impacted your overall satisfaction. As our priority is to ensure our customers are receiving impeccable service, please be rest assured that I have addressed your valued points to the relevant Head of Departments for further review. What comes to the size of the room, all our Classic Double Rooms are the exact same size. If you would prefer a bigger room I would suggest to upgrade to one of our Prestige Suites for your next stay. Whilst I cannot turn the clock back, I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us. Kind regards, Marie Simon Guest Relations Executive

Always a pleasure.....

Customer review rating 4.4/5

John Business - 12/07/2019 AccorHotels certified review

I stay at the Gatwick Sofitel most weeks, the staff are always friendly and helpful and the hotel is always clean and well presented. The facilities available are perfect for my requirements.....

Dear Mr R., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Perfect Location for Pre-Flight Stay

Customer review rating 4.4/5

Jbridge Couples - 12/07/2019 AccorHotels certified review

Very brief, but entirely satisfactory

Dear B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Airport stop

Customer review rating 4.4/5

Heulwen H. Couples - 12/07/2019 AccorHotels certified review

Generally as before with a few omissions to previous stay, possibly cost savings? Staying on top floor with access to club lounge with continental breakfast (this time no porridge), with minibar (no wine) and no biscuits with tea and coffee. Small things but disappointing.

Dear Ms H., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have passed your feedback to the food and beverage manager for further review to avoid similar situations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Simon Guest Relations Executive

Bad experience

Customer review rating 4.4/5

Susanta D. Couples - 12/07/2019 AccorHotels certified review

I called the hotel in the morning of 8th.July 2019 from my home to find out what time the restaurants in the hotel would shut. I was told by the hotel representative that there were 3 restaurants in the hotel and they would stay open until 11pm.When we arrived at Sofitel just after 10pm we were then given a different story, namely, all but one restaurant had shut and I was misinformed. When we tried to order food from the menu in the only restaurant that was open, we were told that what we wanted to order from the menu had finished and we had to order something else. That was a disappointment. When we went to sleep there was a constant hum in the bedroom that was keeping us awake and couldn’t be turned off. We called the Hotel Maintenance and their representative came to our room around 2am and said this humming noise could not be turned off but we were welcome to try another room to see if the sound was less. At 2am we put on our clothes and tried another room in another floor and found it was even worse. We did ask the check in clerk at reception we wanted a quiet room. Anyway nothing could be done. So we could not get a proper night’s sleep. After breakfast on 9th.July we went to settle any outstanding balance and was told there was nothing to pay. This morning (12th.July) I received an email from you for £28.89 for breakfast on 9th.July!! That is why we will probably never comeback to Gatwick Sofitel or recommend it to friends.

Dear Mr D., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. First and foremost please accept my sincere apologies as I do recognize that the shortcomings you had encountered during your recent visit has impacted your overall satisfaction. As our priority is to ensure our customers are receiving impeccable service, please be rest assured that I have addressed your valued points to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future. Our Front of House Manager has taken your feedback very seriously and personally ensured that our team is fully retrained on opening times of our outlets. As a gesture of goodwill I would like to confirm that the breakfast charge has been waived for you as a token of apology for the inconvenience caused. Whilst I cannot turn the clock back, I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us. Sincerely, Marie Simon Guest Relations Executive

Welcoming and helpful

Customer review rating 4.4/5

Louise T. Couples - 11/07/2019 AccorHotels certified review

As usual a very comfortable night.

Dear Ms T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Very clean and comfortable and so convenient with parking

Customer review rating 4.4/5

Howard L. Couples - 11/07/2019 AccorHotels certified review

It’s a great way to start a trip with parking on site and just a short walk to the Terminal have used before and will use again

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Always a nice stay

Customer review rating 4.4/5

Holly. U. Couples - 11/07/2019 AccorHotels certified review

The hotel staff is always lovely. The rooms are clean and nice size. We always have lots of luggage. We have stayed many time and will always come back. it is so convenient to stay after and before a flight. Love this hotel!

Dear Ms k., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Staff polite and attentive plus comfortable rooms.

Customer review rating 4.4/5

C D. Couples - 11/07/2019 AccorHotels certified review

The park and stay is ideal plus value for money. Check in is hassle free. Rooms are always are at a comfortable level.

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Excellent stay

Customer review rating 4.4/5

Malcolm S. Couples - 11/07/2019 AccorHotels certified review

Our room was on the eighth floor, it was very spacious spotlessly clean and the toiletries were first class.

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good

Customer review rating 4.4/5

Mark G. Families - 11/07/2019 AccorHotels certified review

Location to the airport was good

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.4/5

Roger W. Couples - 11/07/2019 AccorHotels certified review

Very good, room had all we required and very comfortable.

Dear Mr W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Met all our requirements very well

Customer review rating 4.4/5

Mike B. Couples - 11/07/2019 AccorHotels certified review

Excellent check in. Excellent room. Car parked and picked up to our complete satisfaction Food and drink excellent if rather pricey Staff all very good.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

mrs

Customer review rating 4.4/5

Mrs M. G. Families - 11/07/2019 AccorHotels certified review

the staff were their normal helpful and friendly staff that we are used to at the LGW Sofitel. One comment is that we usually invite friends to dine with us during our visits and the car parking rate is totally out of order considering the additional revenue for the hotel.

Dear Mrs G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Mrs

Customer review rating 4.4/5

Anonymous Solo - 10/07/2019 AccorHotels certified review

The food in the restaurant was excellent but the service left a lot to be desired I was dining on my own and did feel ignored at times.Room etc fine.

Dear Ms H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that i have passed your valued points to our F&B department for further review and action. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

Mrs S E.

Customer review rating 4.4/5

S E. Families - 10/07/2019 AccorHotels certified review

The hotel was very quiet and clean, we did leave our car in the car park and was very surprised that it had been moved to a different bay and the radio station had also been changed?

Dear Mr J., Thank you for your feedback and all my apologies for the inconvenience caused. I have personally communicated your concerns to Maple Manor, our contracted agent responsible for vehicle movements. Please rest assured that the drivers are aware that they are not allowed to change any settings, and the only settings drivers are in fact required to adjust are to make the vehicle safe and comfortable to drive. Unfortunately, the actions of some drivers are less than expected and I would like to assure you that your feedback was taken very seriously and the internal investigation within their company was processed, the person in question has been spoken to. Whilst I share your concerns that moving your vehicle was not satisfactory, please note that our parking packages are sold on the basis that vehicles might be transferred for the duration of guest’s holidays; all the terms and conditions of the above are stated on our website as well as any Park and Fly package confirmation letter. The offsite parking, a secured compound, is located approximately 5 miles away. Alternatively, our residences who wish for their vehicle to remain onsite can book accommodation only and use our car park independently not as a package, where the discounted resident rate towards parking can be provided. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I remain at your entire disposal, should you require any further assistance. Kind regards, Marie Simon Guest Relations Executive

Comfortable and relaxing with a great view of the planes, great food.

Customer review rating 4.4/5

Anonymous Couples - 10/07/2019 AccorHotels certified review

We were given an upgrade to a run way view room where we could relax and watch the planes. We had a lovely meal. Both check in and check out were seamless.

Dear Ms H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great start to our holiday

Customer review rating 4.4/5

Neilm Couples - 10/07/2019 AccorHotels certified review

We had an 8th floor VIP room and use of the lounge, the whole experience was fantastic, the staff where excellent and very attentive. We also had a meal in the ASIA restaurant which was also excellent

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good comfortable night before holiday

Customer review rating 4.4/5

Mrs D. K. Couples - 10/07/2019 AccorHotels certified review

Staff friendly and helpful on arrival easy to park car (this time not always) had parking package car wasn’t moved we are back in September easy to pick car up after holiday

Dear Mrs k., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good location and satisfactory dinner.

Customer review rating 4.4/5

Ragnheidur O. Friends - 10/07/2019 AccorHotels certified review

As usual, excellent location but expensive.

Dear Ms o., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
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