Sofitel London Gatwick Hotel 4 stars

TripAdvisor rating 4.5/5 9,630 reviews
Sofitel London Gatwick
See on a map
+ 14 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Perfectly positioned for journeys

  • Explore global gastronomy

  • Bright rooms, luxurious bedding

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH
crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Contact email

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK :   GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT :   GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Our accommodations

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

CLASSIC ROOM - 1 queen-size bed

  • Max. number of persons: x3
  • Area: From 23
  • Views: Airport view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

CLASSIC ROOM - 2 single beds

  • Max. number of persons: x2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM - 1 queen-size bed

  • Max. number of persons: x3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: x2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 Queen Size Bed, Runway View

  • Max. number of persons: x3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Luxury Room Club Sofitel - 1 queen-size bed, lounge access

  • Max. number of persons: x2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Junior Suite - 1 queen-size bed and 2 single beds

  • Max. number of persons: x4
  • Area: From 36
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed, 1 living room

  • Max. number of persons: x3
  • Area: From 52
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Our restaurants and bars

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Type of cuisine: Brasserie

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRASSE BAR

Photo non contractuelle / Strictly non binding

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CIEL

Photo non contractuelle / Strictly non binding

Elevated on the first floor offering a great view of the bustling lobby lies Le Ciel. A wide variety of wine, spirits and cocktails are available throughout the evening. The perfect setting to indulge yourself in our sumptuous selection.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 267 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more
Sofitel London Gatwick Meeting Room

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

34,419 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

9,630 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Convenient Location and good room price but....

TripAdvisor rating 4.5/5

paulcairncross Couples - 17/04/2019 TripAdvisor review

After arriving from Paphos -- Gatwick @2am this was great location crash out. 3 minutues from the arrivals . If you order room service check the prices first. There was limited options at this time of the night and too tired to check so opted for a ham sandwich and bottle of water was £21 in CASH could not add to the room account !!! Very strange but this was confirmed by reception

No sleep possible with noise from the airport train

TripAdvisor rating 4.5/5

vevans2018 Family - 16/04/2019 TripAdvisor review

I was given a room overlooking the airport train which meant that I could not sleep as it runs all night and is very loud. I would not recommend this Gatwick hotel to anyone who is looking for a goo night's sleep before their flight.

Excellent

Customer review rating 4.4/5

Karen E. Business - 15/04/2019 AccorHotels certified review

On arrival I was so impressed with the vast open space. I got a very warm welcome from the receptionist who explained everything. Check in was easy, and wihout asking I was given an upgrade which I was so grateful for. The lift was a nice experience looking down into the atrium. On entering we found the room spacious with a very comfortable bed & Amazing view over airport. Dressing gowns, coffee & tea facilities, everything was nice. Hotel is very close to airport, it was ideal for an early check in. After having a meal we had a very comfortable night. J left my iPad in the room and the housekeeping assured me they have it safe for when I return. Highly recommended

Dear Ms E., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.4/5

Dennis V. Couples - 15/04/2019 AccorHotels certified review

Check-in was very professional and efficient. Room was of a good high standard. Restaurant service was chaotic at best.

Dear dennis V., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. It would be most helpful if you could provide me with more details of your experience at as we are always striving to improve standards within the hotel and we are always grateful for additional suggestions and comments. Thank you once again for your positive review and I look forward in hearing from you soon. Sincerely, Isabelle Nganzie Guest Relations Executive

Decent Airport Hotel

Customer review rating 4.4/5

Rob Business - 15/04/2019 AccorHotels certified review

It's a decent airport hotel with friendly and efficient staff as well as a nice atrium. The overall experience has room for improvements to Sofitel standards at other locations.

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also pass your valued points to the head of department . Thank you once more for the feedback. Sincerely, Guest Relations Team

Perfect location excellent service

Customer review rating 4.4/5

Roy K. Couples - 15/04/2019 AccorHotels certified review

First class

Dear Mr K. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Absolutely superb customer service

Customer review rating 4.4/5

Serena M. Families - 14/04/2019 AccorHotels certified review

I inadvertently booked our reservation for the wrong night. The staff were absolutely superb and made the required change with no fuss and even upgraded our room. I would thoroughly recommend this hotel

Dear Ms M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Excellent

Customer review rating 4.4/5

Happymum Families - 14/04/2019 AccorHotels certified review

We asked for a spare bed to be ready in the room and it was. Our child was very happy and comfortable in the sofa bed. The curtains blacked out sufficiently for a great night sleep before our flight the next morning. The shower was amazing and the complimentary products were quality. Lovely friendly staff. Nice atmosphere. Very handy walk way to the north terminal. Highly recommend.

Dear Ms B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Efficient system with parking and rooming, polite staff.

Customer review rating 4.4/5

Mrs T. T. Business - 14/04/2019 AccorHotels certified review

The only weakness is your bar rest area, where a great deal of the staff appear to not understand your requests, not sure if it is a language situation or not be eager to be service minded.

Another good stay.

Customer review rating 4.4/5

Jacqui P. Couples - 14/04/2019 AccorHotels certified review

This was our second stay at Sofitel, we were upgraded to a family room but I did miss not having an outside view as we had a lobby view. We dined at the La brasserie and the food was excellent and the choice of wines was very good as was the service. We will shortly be booking again for our next stay.

Dear Ms P., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry to learn that the room allocation did not meet your expectations on your recent visit; please allow me to express my sincerest apologies. Please be rest assured that I have since updated your profile with your preferences to avoid occurrences of this nature in the future. I am glad you liked the menu at la brasserie . Thank you once more for the feedback. Sincerely, Isabelle Nganzie Guest Relations Executive
Customer review rating 4.4/5

Moira W. Families - 14/04/2019 AccorHotels certified review

Quality hotel at Gatwick Airport. Great bed. Nice breakfast. Enjoyed the Asian restaurant.

Dear Ms W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

A welcomed experience...

Customer review rating 4.4/5

Earl B. Couples - 14/04/2019 AccorHotels certified review

As we walked into the hotel, my partner and I were surprised at the size and elegance of the hotel. On the outside the building looked like just another airport building. On the inside you are welcomed into a hidden gem. The the doorman then the receptionist was smiling and welcoming and provided all the key information which took our anxieties away. She took care of everything including our parking. The room was quite nice and comfortable. Just what is required for a great nights sleep prior to an early morning flight. My partner was impressed by the large and comfortable bed and a huge bathroom with a bath all in a luxurious setting. We received a very warm welcome to the lounge by Alexandra who made us feel comfortable and taken care of. She certainly enjoys her job and we enjoyed our experience overlooking the runway at night. I would always recommend The Sofitel and would always stay here when I travel from Gatwick Airport.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Pleasant

Customer review rating 4.4/5

Stuart M. Families - 14/04/2019 AccorHotels certified review

Very relaxed and beautiful hotel. Fantastic staff who were very helpful

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Standards less costs up

Customer review rating 4.4/5

David F. Couples - 14/04/2019 AccorHotels certified review

Staff excellent rooms require updating especially bathrooms especially for guests of advanced years need walk in showers (Ibis have had them for years) food menus require change

Dear David F., Dear David F., Thank you for taking the time to complete one of our Guest Questionnaires following your recent stay at Sofitel London Gatwick Airport. As Leclub classic member we do appreciate your loyalty and your feedback is important to us. I was delighted to hear about the level of service you've received from the team at the hotel. We go a long way to train them and to make sure that they consistently deliver the service we always aim as a brand. I will share your comments with the rest of the hotel as it will motivate them to continue high level of service that you received. Please accept my sincere apologies in regards to the room condition. I have shared your feedback with our executive housekeeper and the maintenance manager for review and i completely understand that to have the option of walking shower is important for some of guests. In regards to the food menu i have shared the feedback with our food and beverage manager. Mr. F. may i please ask is there anything in particular that you would like to see in our menu? As we value your feedback it is important to know of your ideas as it will help us improve. Once again thank you and at the mean time please do not hesitate to get back to me on h6… I look forward to hearing from you. Kind Regards, Madu Ariyanayagam. Front of House Manager.

Very satisfactory

Customer review rating 4.4/5

Clive N. Couples - 13/04/2019 AccorHotels certified review

Help with suitcases great man! Upgrade appreciated with wonderful view of airport. Thanks will visit again.

Dear Mr N. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Room request discussed well and met

Customer review rating 4.4/5

Steve Couples - 13/04/2019 AccorHotels certified review

Smooth arrival, been before so knew what we were going to get-our special request for improved bathroom access was clearly discussed and accomodated

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Stopover for the night

Customer review rating 4.4/5

Robert Couples - 13/04/2019 AccorHotels certified review

As always we found this hotel excellent as a stop over before flying out the next day. It has a very relaxed atmosphere for an airport hotel. The eating options are also excellent.

Dear Mr J. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Wonderful staff

Customer review rating 4.4/5

Kara F. Couples - 13/04/2019 AccorHotels certified review

Amazing. Love the hotel

Dear Ms f. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good conference facilities in a great location

Customer review rating 4.4/5

Sharon Business - 13/04/2019 AccorHotels certified review

Satisfactory

Dear Ms B., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick . First and foremost please accept my sincere apologies as I do recognize that the shortcomings you had encountered during your recent visit has impacted your overall satisfaction. Thank you for bringing to our attention our outlets pricing, we have subsequently conducted a comparison of the hotels and bars around the airport. We appreciate all feedback and strive to continuously improve our services. Sincerely, Guest Relations Team

Very good

Customer review rating 4.4/5

Scott Solo - 13/04/2019 AccorHotels certified review

Very helpful staff, clean comfortable room and lovely complete buffet breakfast.

Dear Mr B. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in crawley