Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 851 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,181 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 851 reviews
Randy Business - 21/03/2019 AccorHotels certified review
« good service »

I'm satisfy with the service when I was stayed in your hotel, keep up the good work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randy R T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

- Couples - 20/03/2019 AccorHotels certified review
« good breakfast, excellent staff, smelly room although it claimed to be a non smoking room »

It was a good stay, althoughthe room and hallway smelled of smoke. As a nonsmoker you can smell it immediately. I stayed on the 6th floor. The staff was excellent, nice and friendly. Not only housekeeping but also the people at the welcoming desk. I changed from 2 single beds to 1 kingsize and that was no problem at all. The breakfast was very good, lots of choice and fresh food. I would recommend the hotel to others but would have to warn them for a smelly room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davy K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Afianto D. H. Couples - 19/03/2019 AccorHotels certified review
« Yaa, it's quite satisfied. My first visit again after more than 10 years ago, where I used to stay in Surabaya. »

Why I stay in this hotel, becoz it is easy to reach from the airport. I like breakfast menu very much, lot of traditional food, etc. It is also located not far from places I'd like to visit such as, TP Plaza, etc. And last but not least (this is really personal feeling), this hotel is located just less than 5 minutes distances from my relatives in Jln Bintoro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Afianto Dwito H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Cathy Solo - 18/03/2019 AccorHotels certified review
« Friendly staff, attentive, good service overall »

The Guest Relation called to reconfirm my preferences. Check-in also very smooth and the lady who checked me in also very informative and explained everything. The Guest Relation again called to make sure everything was ok. I didn’t expect a very attentive service from the staff. Well done Mercure team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy C., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Zeky Business - 17/03/2019 AccorHotels certified review
« Satisfied »

I had nice experience stay at this hotel because this hotel is nice, very clean, very nice food, and responsive services. Nice work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachman R., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Try R. S. Business - 15/03/2019 AccorHotels certified review
« So-so »

Overall is good, except the wifi. From middle of night till I checked out on 8.30 a.m. the internet is not available eventhough my phone already connected to wifi. I have complained this to the operator "0", she said will coordinating with engineering team, but nothing has changed. Other than that, the bathroom curtains need to be repair. The most I love from mercure surabaya is all the staff so friendly and warm, from I came to hotel, check in till checkout. I gave them 9/10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Try Rahadi S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front office Manager

S. Families - 13/03/2019 AccorHotels certified review
« Perfect »

Perfecto

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. Satya, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Ifa Business - 13/03/2019 AccorHotels certified review

Room were clean Food are great

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Latifa, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

E. Business - 12/03/2019 AccorHotels certified review
« Disatisfied »

Towel is old. Room is dusty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. Edy, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Esti H. Families - 12/03/2019 AccorHotels certified review
« Best value in the midle of city »

Warm welcome from all staf member

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Lee Families - 12/03/2019 AccorHotels certified review
« good »

Comfort zone to relax

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Liah, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Rob Couples - 11/03/2019 AccorHotels certified review
« Good overall »

Nice greeting & check in experience. Room was nice, clean, not too noisy. In room dining was good. Traditional javanese dishes were very nice. Breakfast was good, again with interesting traditional javanese jajan. Check-out was smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert O., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Fitria A. Families - 10/03/2019 AccorHotels certified review
« Nice hotel with good hotel staffs »

Overall we are happy to stay in this hotel, I would give a 9 score if the wifi connection is perfect, which is the only downside we had during the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fitria A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

D. Business - 08/03/2019 AccorHotels certified review
« only enough »

some need to improve

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. Didi, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Carole S. Couples - 02/03/2019 AccorHotels certified review
« Good but as to improve ..... »

Room in fine but would be nice to have water to drink all the time .....if we have to pay for water after 2 small bootles.....it is cheap . The smiwing pool was close ...... the dining room very expansive ....finally , with no choice we had to follow .....we fell like in a tourist trap ......just example 1 sprite bootle 4.50 ( can. Money ) + tax......ridiculous.........give me a break.......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francois G., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Daniel Business - 01/03/2019 AccorHotels certified review
« terrible »

I had an internet connection problem in the room from 1st day till checked-out on 3rd day, complained but the answer would always be delivered to the help desk or center, but finally there was no resolution and there was no initiative to solve the problem, even if it wasn't resolved, you might be able to change my room to another or upgraded, and I don't have to ask for it. Worst experience I've ever met.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel L., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we provide free wi-fi facility for every customer in room and public area, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Toto Business - 28/02/2019 AccorHotels certified review
« comfort »

quick respond, comfort room, delicious breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. Sudaryanto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Anonymous Business - 27/02/2019 AccorHotels certified review
« Dirty bathrooms, unhygienic breakfast spread »

On my last day of stat, I suffered food poisoning due to eating cut slices of watermelon . I suspect it’s not hygenically prepared . U cud also see insects flying on the food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eddie L., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Anonymous Business - 25/02/2019 AccorHotels certified review

Front office staffs should’ve had their own management of hundreds customer due to coordinate with Employee of any events. One of staff shouldn’t take some id card of costumers and said that these id cards which were already taken would be in priority list then make those people waited yet instead another staff still receiving another new id cards then easily give the room key. So unprofessional. I hope there will be an evaluation about this issue. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear i. indira, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

D. Business - 25/02/2019 AccorHotels certified review
« Lack of coordination »

I wasn't staying, last visit i just attending a meeting in Shanghai room. And the issue comes when lunch session held. Food is okay, rather excellent for me. But you need better coordination in this area. Some of my opinion are: Need to add more queue lines for food, so visitor don't need to queue for too long until closing some walk area, worse some of the visitor who got the later queue didn't get enough food. Plates are clearly less than visitor there, so some of us using smaller plates that intended to use on salads. Some of staff aren't friendly enough, i even almost bumped into toilet door, because one of your staff opened it a little too hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. Denny, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

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