Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.6/5 433 reviews

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Mercure Surabaya Grand Mirama - Image 1
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Jl Raya Darmo 68 - 78, 60264 SURABAYA, Indonesia

Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

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Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Telephone
Fax +62 31 5678383

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  433 reviews

TripAdvisor Rating  4.5/5  2,020 reviews

Comfy

TripAdvisor rating 5.0/5

Adi L TripAdvisor review

It is actually really nice, the service is top and all of the staffs are so kind they help US with everything. Of course the room is very comfortable to sleep in, the facilities are all great, the pool is large and there's trees that protect us from the heat. Overall, it is a great experience

Dear Camper52928767570, Warmest Greetings from Mercure Surabaya Grand Mirama Thank you for sharing the details of your recent stay at Mercure Surabaya Grand Mirama. It is such a pleasure to hear that you're satisfied with the overall services and facilities at our Hotel. One of our goals is to receive a genuine review from a true traveler like you. Again, thank you for this beautiful feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Sugito Adhi General Manager

good quality of service

TripAdvisor rating 5.0/5

cahya a TripAdvisor review

the service of hotel very excelent, all of the staff cheerfull and greet my name when we meet . trimurti restaurant is the best restaurant for breakfast so happy to stay here and we will be back when we go to surabaya as soon as possible. thankyou

Dear 60cahyaa, Salam Hangat Dari Mercure Surabaya Grand Mirama Terima kasih telah memilih Hotel Mercure Surabaya Grand Mirama sebagai tempat menginap selama kunjungan anda di surabaya. Merupakan sebuah kehormatan bagi kami untuk menerima ulasan positif dari Anda mengenai kualitas pelayanan kami. Saran dan masukan dari Anda adalah dorongan bagi kami untuk senantiasa memberikan pelayanan yang terbaik kepada pelanggan kami. Tetap jaga kesehatan dan kami akan selalu menunggu kehadiran Anda kembali di Mercure Surabaya Grand Mirama. Salam Hangat, Sugito Adi General Manager

Review at Mercure Mirama Surabaya

TripAdvisor rating 5.0/5

Arie W TripAdvisor review

The hotel's price, services, and facilities are fair and meet the Accor standards. We enjoy staying here, but the breakfast isn't as good as it was two years ago. It's not a big problem, but we noticed the difference. Maybe something changed in how they make it or choose the food. Overall, though, we still like staying here because it's affordable and has good service and facilities. We hope they can make the breakfast better, but we're still happy to come back.

Dear Ariew557, Salam Hangat Dari Mercure Surabaya Grand Mirama Terima kasih telah memilih Hotel Mercure Surabaya Grand Mirama sebagai tempat menginap selama kunjungan anda di surabaya. Merupakan sebuah kehormatan bagi kami untuk menerima ulasan positif dari Anda mengenai kualitas pelayanan kami. Saran dan masukan dari Anda adalah dorongan bagi kami untuk senantiasa memberikan pelayanan yang terbaik kepada pelanggan kami. Tetap jaga kesehatan dan kami akan selalu menunggu kehadiran Anda kembali di Mercure Surabaya Grand Mirama. Salam Hangat, Sugito Adi General Manager

complimentary

Customer review rating 0.5/5

Kurnia S. T. Families - Confirmed reviews ALL

As a platinum accor member, I have been travelling to many accor hotels. Even to Sofitel, Grand Mercure, and Fairmont. When I am travelling usually booked 2-3rooms. As a platinum usually they give me breakfast as a complimentary. These few days staying in mercure mirama surabaya. Really make me fed up. I am not demanding for complimentary bfast but they should inform me earlier so I can prepare for the bfast voucher from the accor. Because everytime I come to accor hotel they never ask me to see the bfast voucher as well, so i left it over. Sure not going to come again. Better to stay in samator or movenpick, they treat more better.

Dear Kurnia Setiawan T., Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

Nice stay, as always

Customer review rating 4.0/5

Firstian K. A. Business - Confirmed reviews ALL

Pre-arrival went quite well. My room preferences is accommodated and everything is ready when I came. I came during Ramadhan, and I really appreciate the Coffee Cafe member who helps me preparing the welcome drinks prior to my time to break the fast, while I'm jogging for a bit. By the time I'm back at the cafe, it's already time for breakfasting. However I feel a bit disappointed with the food options during Sahur. Last year I also stayed at this hotel during Ramadhan, and the sahur food options quite abundant. This year It's completely different. Fortunately, I still can get the famous Soto Mirama, so it's still a win for me. Check out going very well and truly honorer when the reception staff acknowledge my name. Well, see you again in the next time!

Dear Firstian K A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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Other web-users rate our hotel

  • 96 reviews 8.6/10 Location
  • 353 reviews 7.8/10 Room
  • 609 reviews 9.3/10 Service
  • 9 reviews 7.4/10 WiFi
  • 376 reviews 9.2/10 Food
  • 198 reviews 8.5/10 Cleanliness
  • 143 reviews 8.7/10 Breakfast
  • 86 reviews 6.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.