Sofitel Xian on Renmin Square Hotel 5 stars

TripAdvisor rating 4.5/5 3,109 reviews
Sofitel Xian on Renmin Square
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Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street
Shaanxi
710004
xian
china

Tel: +862987928888

Fax: (+86)29/87928400

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus :   46,603,15,16 Ming Le Yuan

  • subway :   2 Xi Hua Men

  • By plane

    XIANYANG INTL At 40km / 24.85 miles

  • By train

    XIAN STATION At 3km / 1.86 miles

GPS :34.26509, 108.9578

Our accommodations

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM, 2 Single beds

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, City Views

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 2 Single beds, Panoramic Views

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, Club Sofitel Access, City / Gardens View

  • Max. number of persons: 3
  • Area: From 54
  • Wireless internet in your room
  • Mini Bar

JUNIOR SUITE, 2 Single Size Beds, Club Sofitel Access, City / Gardens View

  • Max. number of persons: 3
  • Area: From 54
  • Wireless internet in your room
  • Mini Bar

PRESTIGE SUITE, 1 King Size Bed, Separate Living Room

  • Max. number of persons: 3
  • Area: From 70
  • Wireless internet in your room
  • Mini Bar

APPARTMENT, 1 King Size Bed with Kitchen

  • Max. number of persons: 3
  • Area: From 70
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

LE CHINOIS

Type of cuisine: null

Le Chinois is the most prestigious restaurant in the city. We serve authentic Shaanxi cuisine and contemporary Cantonese cuisine. The Restaurants are located within Renmin Square complex.

AZUR

Type of cuisine: Mediterranean

An all- day restaurant serving the best of Mediterranean and European cuisine. Features an open show kitchen.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BAMBU

Photo non contractuelle / Strictly non binding

The soothing aroma of fresh coffee, specialty teas plus refreshing cocktails and sumptuous snacks amidst the serene and sophisticated ambience of this lobby bar with live entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 6,500

  • Maximum capacity: 1,409 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Sofitel Xian on Renmin Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

2,605 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,109 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel and staff

Customer review rating 4.7/5

Anonymous Solo - 10/10/2019 AccorHotels review

Great service by everyone from front desk, club lounge and bell staff. Room was large and comfortable. Location central and convenient

Nice stay

Customer review rating 4.7/5

Jason Couples - 05/10/2019 AccorHotels review

Picked due to location and overall positive reviews

Beyond expectation.

Customer review rating 4.7/5

Jeremy Families - 05/10/2019 AccorHotels review

We were very impressed with the quality of room and club as well as service from staff in the club (lisa, lynn and sunny) and the senior concierge. This was made more apparent when we later stayed in so called 5 star accomodation in beijing where service was terrible and we had to pay extra for everything for my daughter. Well done team. My only criticism was we found the spa pool staff a bit lacking.

Fantastic service

Customer review rating 4.7/5

Dawn Couples - 03/10/2019 AccorHotels review

We were treated warmly on reception by Angela had a room upgrade which was amazing and breakfast was gorgeous

Excellent hotel

TripAdvisor rating 4.5/5

Passenger47480743116 Couples - 29/09/2019 TripAdvisor review

Friendly and k knowledgeable staff about 1 and a half miles from Muslim street and drum / bell towers and about 45.minute drive from Terracotta warriors Buffet restaurant was excellent with lots of choice and lots of space. Restaurent price includes unlimited soft drinks and Tin tao beer

Terrible smell of smoke in our suite

TripAdvisor rating 4.5/5

SW_Bow Couples - 25/09/2019 TripAdvisor review

My husband and I stayed two nights in the Sofitel as part of our honeymoon. We had a bad experience, mainly because the suite we stayed in smelled of cigarette smoke. The air con was blowing out a constant smoke smell that made us wake up at night and even get sick from it, nauseas and scratchy throat feeling. When we complained to staff they seemed to ignore us saying that “this is a non-smoking Hotel”. I have never experienced anything like it and i travel a lot. It was very bad for our health and effected the rest of our honeymoon in China. Also, we never received the honeymoon surprise the receptionist promised us at check in. Plus the same receptionist mislead us the whole upgrade to the suite room which was more expensive than she had explained.

Customer review rating 4.7/5

Anonymous Couples - 16/09/2019 AccorHotels review

The hotel was in a good location and overall the room was nice. Chocolates on the bed was a nice touch. However, toilets could do with some upgrades. Even something as minor as replacing the toilet seats would make the bathrooms look less run down. Additionally, the check in process is exceptionally long - and checking in online beforehand makes no difference in how long this takes.

smooth service

Customer review rating 4.7/5

Daryl G. Business - 06/09/2019 AccorHotels review

fast checkin, good room, smooth service BUT.... I travel a lot so I use Agoda booking service because I can out together a multicity trip with multiple hotel bookings in one place. I expect to be able to accrue club points, but this is not the case. Instead you want me to waste time booking individual hotels in individual cities on a web site that is clunky and slow. This makes the value of your rewards program useless, not juts for Sofitel, but across the entire group. This policy destroys customer loyalty.

The hotel amenities and staff were excellent

Customer review rating 4.7/5

Chris F. Business - 04/09/2019 AccorHotels review

The club lounge staff were delightful, but all the staff really went out of their way to help and make our stay memorable

nice hotel

Customer review rating 4.7/5

H. Business - 20/08/2019 AccorHotels review

friendly staff,eps. ms.daisy,ms.may and con.elvis liu

Excellent hotel in downtown

Customer review rating 4.7/5

Prashanth A. Families - 15/08/2019 AccorHotels review

Room is beautiful for families. Staff is extremely helpful. Lots of restaurants nearby.

Great experience from start to finish

Customer review rating 4.7/5

Ian O. Business - 13/08/2019 AccorHotels review

From the moment you arrive at the hotel until you leave the staff are very courteous, attentive, and willing to assist you with any need. At the reception desk the staff were very quick in dealing with check-in/out and they also provided a currency exchange. The room staff were always pleasant to deal with, the staff at the concierge desk were always helpful. The breakfast/dinner service was always a great experience, an array of local and western cuisine was available.

Great stay

Customer review rating 4.7/5

Xian Q. Solo - 11/08/2019 AccorHotels review

The lady who help me at the front desk was extremely nice and sweet! Great stay! Many appreciates

Excellent

Customer review rating 4.7/5

Anonymous Business - 11/08/2019 AccorHotels review

It was excellent in all aspects: friendliness of the staff, location of the hotel, facilities, quality of the food and wine.

nice place for a business trip and sightseeing the city

TripAdvisor rating 4.5/5

SimoDam Business - 08/08/2019 TripAdvisor review

ottimo hotel per un soggiorno di lavoro e concedersi qualche ora di relax in città. Peccato molto tempo perso per il check out nel fare la fattura e chiarire un punto. Intervenuto un secondo operatore che ha risolto tutto velocemente. Very good hotel, helpful staff . Grant room upgrading. Very nice. Only in the morning during the cheking out lost a lot of time to make the invoice and trying to clarify my online booking. The second operator solved easily everithing.

Mr

Customer review rating 4.7/5

Ian Friends - 30/07/2019 AccorHotels review

Overall okay. Hotel is a bit run down, probably old. The piping hose was broken and water splash through. Maintenance manage to fix it. Also, the master light switch does not work after that.

Always a pleasure to be here

Customer review rating 4.7/5

Wei Families - 29/07/2019 AccorHotels review

Very pleasant stay each time, all the staffs are super nice and always available to answer your requests.

English language, unfamiliar

TripAdvisor rating 4.5/5

bmtraveler2017 Family - 29/07/2019 TripAdvisor review

Very nice structure inserted in an historical context, level of services quite poor, personnel need heavy training. we tried the Chinese restaurant, they missed two dishes, practically my son did not have his dinner, they have not been able to solve the problem. I asked for a glass of wine that was on the menu, they did not understand my request untlil I showed them the picture on the menu. The swimming pool is a mess, water seems dirty, however it is matt; additionally it seems that the hotel offer a service of swimming teacher to kids, they scream like eagles not allowing a moment of relaxation to the guests.

Dear bmtraveler2017, Thank you for staying at Sofitel Xi’an on Renmin Square and sharing your experience with us. I am very sorry to hear about the dining experience and pool experience during your recent stay. High level of service is the foundation of delivering excellent guest experience, we pay high attention to your comments and have taken immediate action to conduct refresher training to all of our restaurant colleagues. We pride to prioritize guests’ safety in our hotel, monitor pool water quality every two hours and increase the water treatment frequency during peak usage period. We will continue and enhance in this aspect. We have also talked with the pool management team regarding their swimming class in summer holiday, in order to ensure the comfort and relaxation of hotel guests. Please accept my sincere apology to you and your family, and thank you for allowing us to learn and grow stronger. We look forward to having the opportunity to welcome you again and your positive feedback in your next stay. Yours sincerely, Joseph Mak General Manager

Amazing hotel

Customer review rating 4.7/5

Anthony K. Families - 26/07/2019 AccorHotels review

Friendly staff. Exceptionally clean hotel. Great Club facilities. Can’t wait to come back.

Nice hotel, great service

TripAdvisor rating 4.5/5

Crzytrg Family - 16/07/2019 TripAdvisor review

The hotel is great. It is a little outdated and it needs some maintenance, but overall it’s a great value and a terrific hotel. The only drawback is that the hold swimming classes at the pool, so it is impossible to relax over there giving the amount of people they usually have.

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