Sofitel Xian on Renmin Square Hotel 5 stars

TripAdvisor rating 4.5/5 2,796 reviews
Sofitel Xian on Renmin Square
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Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • icon_thalassoNearby
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street
Shaanxi
710004
xian
china

Tel: +862987928888

Fax: (+86)29/87928400

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus :   46,603,15,16 Ming Le Yuan

  • subway :   2 Xi Hua Men

  • By plane

    XIANYANG INTL At 40km / 24.85 miles

  • By train

    XIAN STATION At 3km / 1.86 miles

GPS :34.26509, 108.9578

Our accommodations

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 36
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

SUPERIOR ROOM, 2 Single beds

  • Max. number of persons: x3
  • Area: From 36
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 1 King Size Bed, City Views

  • Max. number of persons: x3
  • Area: From 44
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 2 Single beds, Panoramic Views

  • Max. number of persons: x3
  • Area: From 44
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

JUNIOR SUITE, 1 King Size Bed, Club Sofitel Access, City / Gardens View

  • Max. number of persons: x3
  • Area: From 54
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

JUNIOR SUITE, 2 Single Size Beds, Club Sofitel Access, City / Gardens View

  • Max. number of persons: x3
  • Area: From 54
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PRESTIGE SUITE, 1 King Size Bed, Separate Living Room

  • Max. number of persons: x3
  • Area: From 70
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

APPARTMENT, 1 King Size Bed with Kitchen

  • Max. number of persons: x3
  • Area: From 70
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

LE CHINOIS

Type of cuisine: null

Le Chinois is the most prestigious restaurant in the city. We serve authentic Shaanxi cuisine and contemporary Cantonese cuisine. The Restaurants are located within Renmin Square complex.

AZUR

Type of cuisine: Mediterranean

An all- day restaurant serving the best of Mediterranean and European cuisine. Features an open show kitchen.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BAMBU

Photo non contractuelle / Strictly non binding

The soothing aroma of fresh coffee, specialty teas plus refreshing cocktails and sumptuous snacks amidst the serene and sophisticated ambience of this lobby bar with live entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 6,500 m²

  • Maximum capacity: 1,409 people

  • Maximum banquet capacity: 550 people

Find out more
Sofitel Xian on Renmin Square Meeting Room

Our guest reviews for
Sofitel Xian on Renmin Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

2,496 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,796 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Exceeded expectations

Customer review rating 4.7/5

Anonymous Friends - 17/04/2019 AccorHotels certified review

Staff couldn’t have been more helpful and friendly. Comfortable and thought if everything

Luxury stay in Xi’an

Customer review rating 4.7/5

John Couples - 16/04/2019 AccorHotels certified review

From the moment you arrive all staff treat you as a special guest. We were offered an upgrade at a great price too. Room was beautiful and amenities amazing. We will be back.

Pleased with customer service.

Customer review rating 4.7/5

Anonymous Couples - 01/04/2019 AccorHotels certified review

Customer service was excellent especially Joanna, Dousy, and Susanna. We needed a walk-in shower so they upgraded our room for free, but the shower door didn't close properly, so there was lots of water on the floor after showering. The floor in the shower was slippery. Breakfast buffet was marginal.

Dear Mrs. O., Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. We sincerely apologize for the inconvenience caused by the room facility. Thank you for pointing it out, we will take rectification actions and continue and enhance our efforts in room maintenance. We also pay high attention to your comment on breakfast, and have shared it with our F&B leaders. On the other hand, your recognition on hotel service motivates us greatly to do it even better, thank you. We look forward to having the opportunity to welcome you again in the future. Sincerely, Ivy Wang Guest Experience Manager

Carol G. and Phillip Campton

Customer review rating 4.7/5

Carol G. Couples - 31/03/2019 AccorHotels certified review

I thoroughly enjoyed my stay at Xi’an Sofitel. The staff were professional, friendly, attentive and helpful. Nothing was too much trouble . Amenities and my room were great. I would especially like to thank Bonny who was diligent, very caring and provided excellent help, service and assistance. Also I would like to thank Justin who I think is the Maître for his attention to my dietary requirements, his excellent service and friendliness . Eating at the restaurant was a lovely delicious experience

Air conditioning

Customer review rating 4.7/5

Anonymous Solo - 25/03/2019 AccorHotels certified review

Everything was great except air conditioning control, there was no control by individual room. Check in, concierge, breakfast, housekeeping, they are all good.

excellent

Customer review rating 4.7/5

Lesley Business - 14/03/2019 AccorHotels certified review

Your staff are wonderful - in particular Joanna, Lecia and Eva on Reception, and Lucky at the Concierge desk. The room was also mazing.

Can’t go wrong with this hotel

Customer review rating 4.7/5

Melissa (. Couples - 04/03/2019 AccorHotels certified review

We enjoyed our 2 night stay at this hotel. We took advantage of a junior suite upgrade deal which included club room privileges and that proved to be a great decision. A huge rooms (suite), Club lounge breakfast and evening food and beverage inclusions in spacious and stylish surroundings. Profession, helpful and friendly experience with EVERY SINGLE STAFF MEMBER we encountered from reception to club room staff, concierge, doorman and room attendants. The only complaint I could make is that on the first night our room had a faint stale cigarette odour. I noticed it in bed and wondered if the previous guest was a smoker and the pillow was the problem. This did gross me out a little so I put a towel on my pillow. By the second night the odour was gone. My husband didn’t notice it at all.

Dear Melissa, Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. We are sorry to hear about the odor issue. Please be kindly advised that starting from last November, Xi'an municipal government launched the smoking ban policy, and smoking indoor is strictly prohibited. But we do pay high attention to your comment, and we will take immediate action to investigate and follow up. Aside from this, your recognition to other aspects of the stay, especially on hotel service, gives us great motivation to do it even better, thank you. We look forward to welcoming you and your family again in the future. Sincerely, Ivy Wang Guest Experience Manager

I enjoyed my stay

Customer review rating 4.7/5

H. Solo - 04/03/2019 AccorHotels certified review

Good location, good service, well managed

Great facility ,well located ,friendly competent staff and outstanding service .

Customer review rating 4.7/5

Frederick P. Solo - 03/03/2019 AccorHotels certified review

I was handled by Daisy one of your managers who did a great job in relocating me from a sister property that botched a reservation. The concierge staff was relent in helping get cars , a great tour and guide etc. and the the other strong part of your facility was the managers and waitstaff in your dining facility , the food was outstanding , it would be a pleasure to return this summer with my sister who is retiring and deserves the best present I can give her a good time in Xian China .

Dear Mr. P., Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. What an encouragement! I've shared your encouraging comments with my colleagues and we all feel very motivated. Thank you, and we look forward to welcoming you and your sister in the near future. Sincerely, Ivy Wang Guest Experience Manager

Great staying experience

Customer review rating 4.7/5

Anonymous Business - 28/02/2019 AccorHotels certified review

It is always a great time to stay in Sofitel Xi’An, thanks again to Joanna!

As good as expected

Customer review rating 4.7/5

Shugang C. Business - 24/02/2019 AccorHotels certified review

General I am satisfied with whole staying from booking, check-in, stay and check-out. Service, hardware, cleanness was excellent.

AMAZING

Customer review rating 4.7/5

#britishguyinshanghai Solo - 10/02/2019 AccorHotels certified review

Location was great. Staff were tremendous and really went out the way! I got a really great deal on a suite upgrade and really enjoyed the amenities. Kevin was exceptional in developing a tour plan for me and went out the way to help me. Thank you.

A most pleasant Sofitel experience.

Customer review rating 4.7/5

Ahmad Business - 05/02/2019 AccorHotels certified review

Sofitel Xian 27 Jan - 3 Feb 2019 Reception was professional, quick and efficient. One noticed a good improvement since the last stay as they were prepared for my arrival and all the paperwork was in hand. The Room was as requested and the upgrade was a nice touch. The Sofitel club staff were very nice, friendly and professional, without being overbearing. Wifi is complimentary and worked well. Breakfast in the main restaurant provides a wide range of dishes including a good variety of western and Chinese dishes. There is also a soup bar and an eggs / omelettes bar. The coffee is ok, but the local beverages are better. They make lovely crispy bread and the noodle soup bar is also great. The Location is good and about 15 minutes walk to the centre of the city, where the Drum and Bell towers are located. There are also nearby restaurants and shopping centres that are worth a visit. I note a good improvement in the reception staff, and the overall all staff are very good, including the excellent concierge and Sofitel club staff. Overall a very pleasant five star experience; and a special thank you to Lisa, and her staff, especially Tolfer, Maggie, Reacher, Lynn and Fairy in the Sofitel club - as they provided an excellent service. The restaurant was also good particularly the noodle bar chef who was most welcoming and helpful. I look forward to my next visit to Sofitel Xi’an. Thank you and well done.

Great and big thanks

Customer review rating 4.7/5

Anonymous Business - 21/01/2019 AccorHotels certified review

Great staying experience as always, a big thanks especially for Joanna, May, Nancy and Jiu for their preparation for my birthday gifts as a big surprise for me, also which is great for Sofitel to have them as employees and I could say they are the best!

Fantastic!

Customer review rating 4.7/5

Sandra D. Families - 18/01/2019 AccorHotels certified review

The hotel is great, the room is super clean, it was kids menu and also you pay half price at the restaurant. The best part is the service, I was able to compare with other hotels in China and this was by far the best, Will and Justine were very extremely helpful. I'll be always grateful with Will for his guess service.

One of the nicest places I have stayed.

Customer review rating 4.7/5

Simon R. Families - 16/01/2019 AccorHotels certified review

The staff at the hotel were incredible attentive to our needs. Especially the concierge staff (Kevin, Mark, and others), helped us negotiate the best way to send extra baggage home in the most economical way. Even offering to takes us personally to a freight forward for sea shipping. Made friends with the restaurant staff for the breakfast and dinner buffet (particularly Mr Wang). And the chef, Mr Zhang, took care of our mother's needs for gluten-free bread. Great experience! On the downside, my wife was disappointed that the male change rooms had plunge pools, steam room and sauna, whereas the female change rooms didn't.

Wonderful experience

Customer review rating 4.7/5

Michelle Families - 09/01/2019 AccorHotels certified review

The service and accommodations far exceeded our expectations. The staff went out of their way to make sure we were well taken care of. Wonderful all around.

Very nice....relaxing

Customer review rating 4.7/5

Doug Couples - 08/01/2019 AccorHotels certified review

Love the decor, room service was quick and polite and the doormen were helpful in getting us in and out as well as finding places in the city.

Me Gary S.

Customer review rating 4.7/5

Gary S. Couples - 05/01/2019 AccorHotels certified review

Our stay was amazing comfortable beds great location & amenities, staff in the club room were so wonderful. I would like to thank Tolfer, Lynn, Reacher, Nancy, Lisa, Lecia & Mandy (Sorry if I forgotten anyone )for making our stay memorable you are all such a friendly courteous polite bunch of people who go out of their way to help in anyway. Will return & recommend to our family & friends Sofitel Xian.

Chaleureux, familial et inoubliable long sejour

Customer review rating 4.7/5

Michel F. Business - 03/01/2019 AccorHotels certified review

Since more than one year I share my life with the Sofitel staff. Every day it is a pleasure to meet all of them. The staff of the lounge is so nice and peaceful for me and with me, it is my Eden after the working day. I thank Fairy, Maggie, Lisa, Reacher, Lecia, Lynn and Tolfer for their professionalism and their smile every day, even at 6 o`clock in the morning after a short night.

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