Hotel - Novotel Barcelona City
Novotel Hotel Novotel Hotel

Novotel Barcelona City Hotel

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4.0/5 3,767 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Solarium
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00 - 00:00
    • Opening hours : Week-end 08:00 - 00:00
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

"Combine work and relaxation. Spacious rooms with contemporary design. At Novotel Barcelona City, you are our priority, which is why our rooms adapt to your needs. Rooms are located on the 7th floor upward.

  • 264 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 253 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,240 reviews

Our guest reviews for Novotel Barcelona City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,767 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Cindy Couples - 13/02/2018
« Excellent location, great breakfast »

Hotel is close to shopping mall and public transport. Friendly staff, clean room

AccorHotels certified review
Raimund S. Business - 12/02/2018
« fabulous room with a view »

First time I stayed at this hotel and they surprised me with a lovely room with a great view towards Sagrada Familia. The top floor bar will also be very nice in summer.

AccorHotels certified review
Wendy Couples - 12/02/2018
« Immaculate and comfortable accommodations with good transport links »

We continue to pick Novotel because we know we can expect a comfortable room of high quality for a decent price. This particular hotel is a little away from the city center, but well situated near a modern shopping center with many conveniences, as well as good transport links (metro and tram). The breakfast was excellent and the view from our room was amazing. Check in was a little 'rough' in that it took some time and guests were becoming impatient. I think the staff could have been a little more warm and friendly as it felt a little cold and routine, but this was a minor details and would not drive me to choose a different hotel.

TripAdvisor review
Solo travel - 12/02/2018
« A surprisingly pleasant stay »

I was pleasantly surprised on my first visit to Barcelona. Although I had not booked a hotel very close to the centre, the location of this hotel close to the Metro station of Line 1 meant that the city centre and all the main landmarks were within an acceptable travelling distance. Even more welcome was the very friendly and helpful staff that greeted me at the reception. They made sure all my questions were answered, and even found the museum opening times for me so I didn't have to spend any time on that. The hotel provides a complete breakfast service, there is plenty of choice and ample space. The rooftop view is also impressive and the bar on that floor offers you a relaxing atmosphere with a nice view of the city. The hotel is certainly recommended for business people and tourists alike. The shopping centre at the other side of the street gives you a choice of main brands, for all your needs, including a quick bite. A main dish at the hotel is very affordable as well. And the price at this time of the season was irresistible. Knowing that Barcelona has a rich cultural heritage, museums, galleries, etc., and even during a rainy day, this hotel is a good starting point to discover it.

AccorHotels certified review
Pascal Business - 10/02/2018
« Great Staff »

Big thanks to the staff

AccorHotels certified review
D. Families - 08/02/2018
« Lovely stay in Barcelona! »

We have had an amazing stay in Barcelona thanks to great service from the team and prime location of the property.

AccorHotels certified review
S.k Friends - 06/02/2018
« Pleasant stay - albeit it not quite in the center »

Hotel with very good facilities, pleasant staff as well as qualities of amenities.

AccorHotels certified review
Julien Business - 04/02/2018
« Very good experience. »

Service, breakfeast, room was very good.

AccorHotels certified review
Anonymous Business - 02/02/2018

Room and hotel was great, breakfast is a very unpleasant experience. Food is bad, set up is unpleasant, coffee is terrible. The express breakfast at the bar is far better.

AccorHotels certified review
Jade A. Couples - 31/01/2018

We booked this for our anniversary not one mention of this on arrival even though I added it to notes and emailed hotel prior. Our suite ocerlooked a building site not the city view we hoped. Building work also should started around 630am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jade a., Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We take into consideration your special request and we offer one of our best Suites 1504 in a high floor. It is true that there you can't see the city but there is a nice view over the Mediterranean Sea. We are sorry if you didn't liked, we did our best. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future in a special trip or not. Sincerely, Barbara C Guest Experience Manager

TripAdvisor review
yana_pacholova Business - 30/01/2018
« Stressful »

The receptionist took half an hour to check me in, required additional information and confirmation, after which took her 2 hours to send an e-mail (I suppose I was unlucky to catch her just before lunch break). Since my stay was one night only, with strictly business purpose, I was not thrilled at having to convince the reception lady that I am not an international credit card fraud. The elevators didn't work properly and specifically didn't always stop on the 16th floor. This would not have been a problem if the staircase was an option. Unfortunately in this hotel the staircase doors open in one direction only (to the staircase) - no signs about this anyway. And once you try to reach the 16th floor from the 18th you realize that you have to climb all the way down to the reception floor (just below the first floor) and try to convince the elevator to kindly stop at your own again! Overall the stay was unsatisfying and stressful. I would not recommend this particular hotel.

AccorHotels certified review
Yana P. Business - 29/01/2018
« Stressful »

When the registration staff asked me to verify the credit card holder, it took them 2 hours to send the document via e-mail, which resulted in me having to skip half of a lecture (the specific purpose of my stay was a workshop and symposium of ESHRE). I was required to leave my own bank card as a guarantee for the minibar (the first time a hotel requires something like that in my experience) or a cash deposit (again first time) although the cardholder send a lot of personal information via e-mail. The elevators rarely worked and if I wanted to use the stairs, I had to walk down from the 16th floor to the reception and then try to convince another elevator to without an option to move between floors (since the elevator wouldn't stop on the 16th floor I tried to get up by the stairs from the 14th). Apparently not an option in this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yana P., Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have sent to front office manager your comments regarding the credit card. We are going to investigate and prevent future occurrences. We do not understand exactly what has happened with the lifts. For security reasons they work entering the room card and selecting the floor you want to go. I have made some tests and all the lifts stpped in all the floors. We are deeply sorry for this situation lived. Let me express my apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barbara C Guest Experience Manager

AccorHotels certified review
Sudesh R. Couples - 29/01/2018
« Excellent staff and service »

Friendly and professional staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sudesh R., We very much appreciate your comments regarding your stay at the Novotel Barcelona City. It is always a pleasure to receive positive feedback and know that our guest feel welcome with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbara C Guest Experience Manager

AccorHotels certified review
Anonymous Business - 29/01/2018
« Good service »

The general experience was quite good. I enjoyed the stay and the especially the food provided. The only flaw was the bar was closing to early even so there where quite a lot people interested in staying at the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER V., We very much appreciate your comments regarding your stay at the Novotel Barcelona City. It is always a pleasure to receive positive feedback and know that our guest have had a nice stay. I will share your comments about bar with our team. We will do our best to prevent and get better this situation with future guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbara C Guest Experience Manager

AccorHotels certified review
Willem V. D. N. Business - 28/01/2018
« Good service, good Rooms »

Very good again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willhelmus V., We very much appreciate your comments regarding your stay at the Novotel Barcelona City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbara C Guest Experience Manager

AccorHotels certified review
Leander J. Friends - 27/01/2018
« Service inexistent »

As a Accor employee I really look forward to stay in other hotels because it‘s always nice to chat with other employees and learn about their hotel and city. This time, the guy at the reception first of all didn‘t really welcome us anyways and completly ignored the fact that I‘m working for the same company. That‘s just sad. Then the fun begins cause you cancelled my reservation, since my CC didnt work. I do not know a single hotel, which cancels an employee rate, even if the card doesnt work. Why should I not come to your hotel after writing Mails from our own Mail Account. Don‘t you think I would get in trouble? Same with security deposit. Why in the world, does a employee need a security deposit? If I do something bad, you just contact my hotel and most probably I lose my job. Would I really risk that? Doubt it. I then proceeded to tell him to take back the reservation. Still not a single smile on his face or any sort of smalltalk. Hey guys you are a 4* hotel, I expect some service! At least friendly staff chatting a little. We manage that too in an Ibis Budget! We were ready to spend good money at your place and upgrade the room, use restaurant and so on. But after such an unwelcomming start to our trip, we decided not to. I have never ever experienced such a lack of friendliness and I have not once been ignored while being an employee myself. Room is nice and location great, to keep that on a positive side. But then again. Checkout, no chat, no question if everything was good, no have a good day. Absolutely nothin. The only sentence coming out of the receptionists mouth is, it‘s paid for me. Ok cool, so all you care about is the money. I will not book the hotel again and switch over to Pullman or Ibis. I hope that you as a flagship for Accor learn to offer some basic service and maybe start to be a little happy instead of no smiling receptionists all over the place.

AccorHotels certified review
Maarten V. O. Couples - 26/01/2018
« Chill, what a city trip should be like, easy going and very lovely personal! »

up on our arrival in the hotel, the staff was really friendly, they helped us with some helpful information, good locations for a drink, special locations to visit and good restaurant near the harbour. Our room had a lovely view 18th floor, suite was really spacious, warm and romantic atmosphere, nice and big beds, big bath for two. We really enjoyed our stay. The only advise i could give, check the details in the room, some things could be cleaned out with a good handyman (bath tap out of the wall, chalk in the corners, loose ceiling,...) minor things, but after living in a hotel for over a year, those things make a huge difference! Good luck and hope to visit soon again.

AccorHotels certified review
Erhan E. Families - 25/01/2018
« Perfect »

Only one night, family stay .... wonderfull

AccorHotels certified review
Veronica S. Solo - 23/01/2018
« Disappointing »

Up until when I checked out and left my toilet please in the bathroom and tried to call three times and sent several emails asking for someone to find my toiletries and send them to me things were ok until I get my toiletry bag no response I'm not going to be happy.

TripAdvisor review
Business - 23/01/2018
« Disappointing »

I stayed at this hotel before and very rarely do I not enjoy a stay with Accor Hotel Group. I am a Platinum Member having joined over 16 years ago. I have never experienced such poor service in their hotel. They appear to be short staffed. The free internet I was supposed to enjoy never happened. The technical assistant they apparently sent to fix never appeared at the room and they do not answer their front desk telephone EVER. I normally never complain and write this sort of review - but having been a loyal member of the group, I felt compelled to do so.

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