Sofitel Hamburg Alter Wall Hotel 5 stars

TripAdvisor rating 4.5/5 2,958 reviews
Sofitel Hamburg Alter Wall
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Hotel extras

  • Big-city flair with adventures into nature

  • Pure relaxation in the Seagull Spa

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457
hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Contact email

Check-in from 15h00

Check out up to 12h00

  • S 1 :   S 1 STADTHAUSBRUECKE

  • S 3 :   S 3 Stadthausbruecke

  • U 2 :   U 2 Jungfernstieg

  • U 3 :   U 3 ROEDINGSMARKT

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Our accommodations

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: x2
  • Area: From 19
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, city view

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, canal view

  • Max. number of persons: x2
  • Area: From 28
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed, canal or city view

  • Max. number of persons: x2
  • Area: From 33
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

JUNIOR SUITE, 1 King Size Bed, canal or city view

  • Max. number of persons: x3
  • Area: From 43
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Prestige Suite, king-size bed, separate livingarea, canal or city view

  • Max. number of persons: x4
  • Area: From 60
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Opera Suite, king-size bed, living room, dining room, sauna, balcony and canal view

  • Max. number of persons: x4
  • Area: From 157
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

RISTORANTE TICINO

Type of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEVEN HEADS

Photo non contractuelle / Strictly non binding

Guests can relax with a drink at the bar or on our unique sun terrace directly on the Alster canal. Be tempted by our contemporary drinks, homemade cocktails, lounge music and club chairs, and then forget the stresses of everyday life.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 433 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more
Sofitel Hamburg Alter Wall Meeting Room

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,711 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,958 reviews

Restfull stay in Sofitel Alter Wall Hamburg

Customer review rating 4.5/5

Try Business - 16/05/2019 AccorHotels certified review

This hotel is very confortable, quiet and roms are very well equipped. I really appreciated the audio equippement in the bedroom and the restfull atmosphere of the SPA. Thank you to all the staff for its kindliness .

Fantastic

Customer review rating 4.5/5

Taly B. Business - 16/05/2019 AccorHotels certified review

Great room, service and location. Amazing breakfast!

Standard

Customer review rating 4.5/5

Anonymous Business - 14/05/2019 AccorHotels certified review

Rooms not modernized, equipment not fully arranged. Other Sofitel Hotels in other countries provide more and better overall experience.

Poor services, nothing like a 5 stars hotel

Customer review rating 4.5/5

Leonardo Couples - 13/05/2019 AccorHotels certified review

Disappointing and poor services. Check in odd and not welcoming. Food at breakfast such as croissants and fruits of poor quality. Good bed and pillows.

Customer review rating 4.5/5

Anonymous Business - 09/05/2019 AccorHotels certified review

The hotel overall was very good and the people very friendly but there were some small details that shall not be missed in a 5 star such as: lack of coffee capsuls and water bottles refill one of the days, lack of rubish bin in the bathroom, bigger variety during breakfast, etc.

Great location and service

Customer review rating 4.5/5

Neil M. Couples - 09/05/2019 AccorHotels certified review

One the canal near the Rathaus. Easy access to the old town, boat trips, and shopping centres

Nice experience

Customer review rating 4.5/5

Björn Friends - 08/05/2019 AccorHotels certified review

Good location, very friendly staff, spacious room and a really nice pool/spa area. I could stay here again.

Very nice with a few "but's" ;)

Customer review rating 4.5/5

Morten G. A. Couples - 08/05/2019 AccorHotels certified review

We had a great stay in Hamburg, and the hotel was nice. The breakfast was excellent! The room was nice etc. We only have 2 things, we wish to say: 1. The woman receiving us at the SPA reception on Friday the 26th - around 9PM was quite unfriendly. She seemed like it was a bother for her to answer our questions and to book a massage for the next morning. We talked about it, when we went to our room. It seemed like she was very dissatisfied with something... Not a way to service guests at a nice hotel in our opinion. 2. It would be very nice, if there were some more coffee capsules. Only 3 capsules. 1 espresso, 1 Lungo (normal) and 1 De-caf. We would both have liked espresso - and probably even 2 each ;) We weren't going to complain over these 2 minor things, but since you ask... Kind regards Morten Gelbek A.

Staff forgets about guests requests

Customer review rating 4.5/5

P. D. Business - 07/05/2019 AccorHotels certified review

I've never stayed on a 5 star hotel and staff forgot a simple request (to switch from single bed duvets to king size duvet on a king size bed). Reception said they were going to switch, they didn't. there was also an attitude of arrogance from the front desk staff towards us guests. Also, I stayed in several other Sofitels, never got such a pitiful welcome drink. Definitely will be prioritising SPG hotels in the future.

An unexpected upgrade from the junior suite to the prestige suite made the stay dream-like

Customer review rating 4.5/5

Marie-louise L. Families - 06/05/2019 AccorHotels certified review

I have visited you four times, and each and every time my stay is amazing. This time however I got to experience your Prestige Suite due to an unexpected upgrade from a junior suite, and it was absolutely amazing. I have never experienced such a fantastic room before. As usual the food, breakfast and spa facilities was amazing. The staff was also very polite and welcoming, the only tiny little detail was, that we were staying 3 people in the room, and coffee, cups and chairs were for two persons. But come on it is almost not even worth mentioning!

Excellent

Customer review rating 4.5/5

Anonymous Business - 06/05/2019 AccorHotels certified review

For me it’s like coming home when I am in Hamburg , I am now always staying in Sofitel Alterwall when I am in Hamburg

3’rd time stay. As brilliant as ever

Customer review rating 4.5/5

Dr M. Solo - 04/05/2019 AccorHotels certified review

The quality of hospitality and locations deserves the 5* The check in took long: guests queuing over 7 min ( 10 people waiting as only one desk open) tool long before the 2 ladies decided to come out of their office

Great stay but small rooms

Customer review rating 4.5/5

Sebastian G. Business - 04/05/2019 AccorHotels certified review

Everything was perfect, especially the breakfast was delicious and all employees were super friendly and taking perfect care.

Five stars stay

Customer review rating 4.5/5

P. Business - 03/05/2019 AccorHotels certified review

Very easy registration, welcome drink very appreciated Very nice breakfast

Great Hotel

Customer review rating 4.5/5

Chris D. Business - 01/05/2019 AccorHotels certified review

Not the first nor the last time I will stay at this hotel. Great location and fantastic amenities

Not bad

Customer review rating 4.5/5

Joseph Business - 01/05/2019 AccorHotels certified review

More than average

Customer review rating 4.5/5

Kjetil L. Couples - 01/05/2019 AccorHotels certified review

Really nice - great roomservice, kind staff.

surprising varying service

Customer review rating 4.5/5

Anonymous Families - 30/04/2019 AccorHotels certified review

I have stayed in Sofitel Hamburg Alter Wall various times and have had always a good service. I'd assume that the reception could see when I'm checkin in that I have been in the hotel for many times before. It is slightly frustrating to be handled as totatally new customer every time. Also, earlier we have obtained coupons for drinks in the hotel bar. This time we didn't. I'm not going after to get things for free but I expect the continuing alignment with the process - either you give the coupons everytime or not at all. It just feels that we are not appreciated as returning customers when we get varying service at the reception. Room service, cleaning, breakfast, valet parking and everything else were excellent as always.

nothing special

Customer review rating 4.5/5

Anonymous Couples - 29/04/2019 AccorHotels certified review

even though the hotel is nice itself, nothing special for the price. I am a platinum customer and even though I wrote my booking it is my wedding anniversary, the only thing I get from the hotel was a note on the desk. no upgrade, no surprise, nothing...

Very nice hotel but the standard of the room is not 5-star

Customer review rating 4.5/5

Søren Couples - 28/04/2019 AccorHotels certified review

Good service very nice staff the lobby and entrance are very impressive as expected but the room was a big disappointment. Clean and nice but we are used to a lot.more luxury when staying at 5-star hotels

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