Hotel - Mercure Hotel Hamburg Mitte
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg Mitte

4.0/5 723 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 97.20 EUR Non member rate
From 92.34 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Danish
    • German
    • English
    • Spanish
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon

Leisure and activities

  • Tennis  (Nearby)
    • Clay tennis court
    • Indoor tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Pedal boat
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Badminton
    • Billiards/Snooker
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility,we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

  • 180 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,234 reviews

Our guest reviews for Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 723 reviews
Andreas Families - 07/01/2019 AccorHotels certified review
« Wonderful stay in a great hotel »

All in all we had an excellent stay. The room was large and had very comfortable beds. The breakfast was very good, it had everything you could wish for. The staff was very helpful ans friendly. If we ever return to Hamburg we will certainly stay at Mercure Mitte again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Claudia H. Couples - 07/01/2019 AccorHotels certified review

Silvester in Hamburg

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sascha Gunzer Empfangsleiter / Front Office Manager

Business - 29/12/2018 TripAdvisor review
« A good bargain for business travellers »

Convenient location for business travellers as it is just next to the convention centre; good hospitality; friendly staff; nice breakfast ( with hot self-made waffles though I didn’t know what it was at first !) I was provided with an up-grade and I did enjoy the broad view of the TV tower in the low season while there were not many travellers around ; some minor problems like a few small stains on the wall, small pillows ( but comfortable after trying them indeed) can be execused considering the price reasonably. Overall it is a good choice in Hamburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "KC_Lam2014", thank you so much for sharing your impressions from your latest stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially the location of our house, the room you stayed in and our team provided a delightful time in Hamburg to you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

L. K. Business - 24/12/2018 AccorHotels certified review
« A quiet place for taking a break from work »

Convenient location for business travellers as it is near the exhibition centre ; ten-minute walk from U-Bahn stations ; just opposite the TV tower on a high-floor room seems to be one of my Xmas presents lol; nice breakfast, friendly staff, comfortable room including the pillow and bedding (ie it didn’t appear to be very but it was after trying them lol) ; some very minor problems ( eg stains found in the room but it is acceptable taking into account the price ); quiet location as there are not many shops around, overall it was a pleasant stay :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Chuen L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Business - 19/12/2018 AccorHotels certified review
« Top Lage an der Messe »

.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau B., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sascha Gunzer Empfangsleiter / Front Office Manager

Polina N. Couples - 19/12/2018 AccorHotels certified review
« Hospitable with a unique approach »

It was a romantic weekend travel for us and we like the hotel very much. In the evening we spent some time in the bar in the lobby and the atmosphere there was very warm and comfortable. I can note the perfect taste of the meals and drinks and friendly staff. It was good to see some unique unusual things in the hotel like guest traffic light for breakfast on Saturday - Sunday, great design and individual approach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Polina N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Couples - 18/12/2018 AccorHotels certified review
« Excellent service »

Just like on our previous visits, the whole staff was very friendly, the rooms comfortable and the breakfast excellent. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaus E., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Philip M. Business - 16/12/2018 AccorHotels certified review
« The Mercure Hotel Hamburg Mitte was very comfortable and is to be recommended. »

I found the reception personnel friendly and helpful, the hotel room clean,well appointed and comfortable. The breakfast buffet was very good with plenty of choice,although the menu in the bar/restaurant was, in my view, a little limited, the food on offer in there was,however,very good. I would not hesitate in booking in to your hotel again and I can recommend it to any potential visitor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Christopher N. Solo - 11/12/2018 AccorHotels certified review
« A very comfortable and pleasant stay. »

A very pleasant stay, like in September.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Business - 06/12/2018 AccorHotels certified review
« Good room, medium breakfast »

The room was good, the check-in could not find HRS AirPlus payment details, but after contacting HRS everything worked. The breakfast was just from a medium Quality, no fish and no fresh fruits for example.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens W., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Couples - 05/12/2018 TripAdvisor review
« Stay - Thursday 29th November (3 Nights) »

Very clean hotel with nice lobby and bar area. Very handy to the neighboring conference facilities. Handy enough to the train, short walk about 5 minutes. Rooms on the small size but very comfortable and well kitted out with a decent TV

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Sunshine18764005772", thank you for your stay at our Mercure Hotel Hamburg Mitte und your kind feedback. We are pleased to read, you felt comfortable in all ways and enjoyed your stay. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Olaf Solo - 03/12/2018 AccorHotels certified review
« Nice stay in central Hamburg »

The Hotel is in central Hamburg. Convenient distance to U-bahn stations and many attractions. Messe and Parc is next to Hotel. Nice rooms and excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens Olaf H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Eigil J. Business - 20/11/2018 AccorHotels certified review
« Very good »

Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eigil J., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Business - 19/11/2018 AccorHotels certified review
« Great Messe »

Front desk was extremely helpful after we unsuccessfully tried to purchase postage stamps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurice t., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Giovanni Business - 19/11/2018 AccorHotels certified review
« Absolutely fantastic stay, room was comfortable and breakfast was good. »

Absolutely fantastic stay: the room was comfortable, the staff was helpful and the breakfast buffet was extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanni F., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anna Business - 15/11/2018 AccorHotels certified review
« good location - easygoing »

nice and easygoing staff - no surprises - nice location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

H Couples - 13/11/2018 AccorHotels certified review
« Great »

it was great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hrvoje R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Business - 01/11/2018 AccorHotels certified review
« Everything was okey »

Eventually the check-in at the sauna could be made easier. It required checking at the reception twice and trying two different cards. The Premium internet connection (with password) speed is the same as the free one. About 1 Mbps. If you check in on the free internet connection is not possible to switch to premium until one day after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marti B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

R. V. K. Families - 30/10/2018 AccorHotels certified review
« Great location, poor service »

Our room was never cleaned during our stay, in spite of us having put the relevant sign in our door. At one point we had to ask for clean towels. We have complained to the hotel, with no progress so far, and we are now complaining to head office. I am a fan of the Accor hotels group and have stayed in Sofitels around the world but Im very disappointed with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear meager r., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have double checked this situation and are really sorry for the inconvenience. Up to the afternoon, our housekeeping found the "do not disturb" sign outside your door. When you left the room later and switched the sign to "please clean our room", there was no housekeeping in the house any more, so we were not able to offer cleaning service at that time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Christopher N. Friends - 28/10/2018 AccorHotels certified review
« Very comfortable. »

The staff was very friendly in all sections of the hotel. Personally I find it a pity that there are no rooms in which the toilet is not in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 97.20 EUR Non member rate
From 92.34 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates