Novotel Freiburg am Konzerthaus Hotel 4 stars

TripAdvisor rating 4.0/5 1,909 reviews
Novotel Freiburg am Konzerthaus
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Room 1

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Hotel extras

  • A 5-minute walk from the old town and all the attractions

  • Large and spacious rooms with a bathtub, also suitable for families

  • Heated indoor swimming pool and sauna for relaxing

  • Special offer for families and play area for children

  • Central starting point for trips to the Black Forest, Europa Park, Switzerland and France

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 11.00 EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Sauna
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098
freiburg
germany

Tel: +4976138890

Fax: (+49)761/3889895

Contact email

Check-in from 15h00

Check out up to 12h00

  • 1 4 5 6 :   main station

  • By plane

    BASEL AIRPORT At 70km / 43.5 miles

  • By plane

    FRANKFURT AIRPORT At 280km / 174 miles

  • By train

    FREIBURG At 0.1km / 0.06 miles

GPS :47.995369, 7.841306

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with a Double Bed

  • Max. number of persons: x4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 single bed

  • Max. number of persons: x1
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 queen-size bed

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: x4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Lisa & Katja: music on, world off!

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

LA ROTONDE

Type of cuisine: Mediterranean

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTCH CORNER

Photo non contractuelle / Strictly non binding

The "Scotch Corner" bar is the perfect place to unwind with a revitalizing drink after a hard day. Open daily from 6pm to 1am, the bar accommodates up to 40 people.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 268 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 180 people

Find out more
Novotel Freiburg am Konzerthaus Meeting Room

Our guest reviews for
Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

6,677 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,909 reviews

Flawless

Customer review rating 4.2/5

Anonymous Families - 17/04/2019 AccorHotels certified review

Worry and hassle free. Friendly and helpful staff.

Dear Mr. R., it was a great pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. We are glad that you fully enjoyed your stay and were especially happy with our staff. I will be glad to share your positive comments with my staff. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

War effizient

Customer review rating 4.2/5

Anonymous Business - 16/04/2019 AccorHotels certified review

ok

Okay

Customer review rating 4.2/5

Anonymous Business - 14/04/2019 AccorHotels certified review

Don’t understand why I was asked for a €700 deposit for a 3 night stay. I have stayed here before and have never been asked for a deposit. I found it insulting.

Very satisfied

Customer review rating 4.2/5

Anonymous Business - 09/04/2019 AccorHotels certified review

Very satisfying

Good place to stay, with room for slight improvements

Customer review rating 4.2/5

Jose Friends - 01/04/2019 AccorHotels certified review

Room with a very nice view Very friendly & helpfull staff Unfortunately booked a room for 3 people, only 2 bathtowels and the additional bed was not made upon arrival in the evening.

Dear Mr.L., thank you very much for your visit and the review following your stay at the Novotel Freiburg Am Konzerhtaus. We are glad that your stay was to your satisfaction and will share your comments with the team. However, I would like to apologize for the inconvenience with the third bed and the missing third towel. The comment was already discussed with the relevant department. We hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

one big problem, everything else fine

Customer review rating 4.2/5

Anonymous Business - 01/04/2019 AccorHotels certified review

Everything in the hotel was fine- my score would have been and 8 or 9. However, it turns out I was bitten by bed bugs during my stay which is the reason for my poor rating- I only discovered this after returning home.

Dear Mr B., I would like to thank you for having taken the time to send su your comments, following your stay the Novotel Freiburg am Konzerthaus. I was sorry to read about the unpleasant situation you faced. Therefore I took the liberty to send you an email on April 2nd, since I would be very pleased to have a phone conversation with you. Can you tell me when it would be suitable for you? Thank you in advance and best regards. Xavier Chanrion General Manager

Not a secure place - a colleague guest wa robbed in his room.

Customer review rating 4.2/5

Anonymous Business - 30/03/2019 AccorHotels certified review

Below average - in addition to the incident above; no laundry forms and bags are replaced daily at the room; laundry service - quality is poor. I left my cologne (Omega Cologne at the room 519 - expect you to return it to me via mail ASAP).

Nice hotel, good location, friendly staff

Customer review rating 4.2/5

Lh Business - 28/03/2019 AccorHotels certified review

Stayed for 3 nights, and had an excellent breakfast. The evening restaurant only had a few things to choose from. Cleaning in the room wasn't so good, they forgot to remove used glasses and to bring new towels.

Dear Mrs. H., thank you very much for choosing the Novotel Freiburg Am Konzerthaus again. We very much appreciate your comments regarding your stay and would like to express our apologies in regards to the changing of the towels and the not removed glasses/cups from your room. Please be assured that the necessary meeting with the relevant department was conducted. Furthermore it is also a pleasure to receive your positive feedback on our staff and breakfast. We hope your next visit will be to your full satisfaction and look forward to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Missed a cookware

Customer review rating 4.2/5

Jonna Y. Business - 25/03/2019 AccorHotels certified review

I lacked a cookware to boil water

Dear Mrs. Y., thank youv ery much for your visit and the review following your stay at the Novotel Freiburg am Konzerthaus. I am sorry that you missed the kettle in the room and would like to apologize for any inconvenience caused. Please be assured that we are already discussing the possibility to add this service to our rooms. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Do not feel yourself valuable

Customer review rating 4.2/5

Erdem U. Business - 23/03/2019 AccorHotels certified review

First i have seen, there is no complimentary coffee tea water in rooms. No gym, small pool. Not fix prices every day it is different

Dear Mr. U., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience, especially in regard to our service towards you. I already took the necessary measures in order to prevent future occurence in this matter. Furthermore I would like to advise that for the time being there is a coffee machine only in our superior rooms, but we there are already discussions in implenenting tea and coffee making facilities in all rooms. As the hotel was fully booked in the period of your stay there was no possibility for an upgrade, also here I would like to apologize for any inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

I had a very comfortable stay

Customer review rating 4.2/5

Anonymous Solo - 20/03/2019 AccorHotels certified review

The staff were friendly and welcoming -- I arrived about 15 minutes before 3pm and my room wasn't quite ready. I sat in the lobby and was going to go over to the desk at 3:05 to see if I could get my roomkey. But, to my pleasant surprise, the receptionist came over less than 10 minutes later with my roomkey. The room itself was comfortable (with a great view!) and the breakfast was good.

Dear Mrs. P., thank you very much for your visit and the great review. I am glad that you fully enjoyed your stay and were satisfied with our reception service upon check in. I will be happy to share your feedback with my team. We all hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Doctor

Customer review rating 4.2/5

Drawad A. Business - 18/03/2019 AccorHotels certified review

Good hospitality, good room surfaces,good food as quality including different flavors,cooperative Receptionest.

Dear Dr. A., it was a pleasure to welcome you back in Freiburg. Thank you very much for taking the time to review your stay. I am glad that you fully enjoyed your visit with us, especially in regards to our staff and the food and will be happy to share your positive comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Fantastic, as it always is

Customer review rating 4.2/5

Andrew Solo - 11/03/2019 AccorHotels certified review

I usually stay in the Novotel during a stay in Freiburg, staff are friendly. Rooms spacious and quiet.

Dear Mr. D., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. Thank you very much for taking the time to review your stay. I am glad that you fully enjoyed your visit again and were happy with our service and the room. My team will be very excited to hear about your feedback. We hope to welcome you back soon in Freiburg and leave you again satisfied. Best regards, Xavier Chanrion General Manager

Perfect location

Customer review rating 4.2/5

Mal Business - 09/03/2019 AccorHotels certified review

The hotel is located in a perfect location close to the center and to the train station. The structure is very nice and the restaurant serves good quality food.

Dear Mrs. L., Thank you very much for your visit and the time taken to review your stay. I am very glad that you fully enjoyed our hotel and were happy with our location and our food. I will share your feedback with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager
Customer review rating 4.2/5

Derek C. Families - 24/02/2019 AccorHotels certified review

The new beds and pillows are the worst my wife and i did not sleep all night wont stay at hotel again we will search another hotel next time

Easy and comfortable

Customer review rating 4.2/5

Mikayla Business - 24/02/2019 AccorHotels certified review

The rooms were very nice and comfortable. I was disappointed with the payment method, I did not know that €400 would be taken out of my account for my stay. It would have been best if I was notified apon arrival so I was not shocked when I looked in my bank account. I was also disappointed that it took up three days after my stay to transfer back into my bank account.

Dear Mrs. S., Thank you very much for your visit and the time taken to review your stay. I am very glad that you enjoyed your stay and were happy with our staff. I will share you comments with my team. However, I would like to apologize for the misunderstanding with the deposit on your credit card. I can absolutely understand your disappointment in regard to the communication upon check in and already informed the reception staff in this matter. Furthermore I would like to advise that the release of deposits takes a few days depending on the bank. We all hope that this experience didn't leave a bad impression and hope that we can welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

as it is, nothing special

Customer review rating 4.2/5

Steve L. Business - 20/02/2019 AccorHotels certified review

no water in the room.

Dear Mr. L., we are glad that you chose again the Novotel Freiburg Am Konzerthaus. Thank you very much for your review. I very much appreciate your comments regarding your stay. In regards to the water in the room there must have been a misunderstanding. As you booked a superior room there is also the minibar included, where also a bottle of water stands. I would like to apologize if we didn't bring it to your attention during check in and will inform my staff accordingly. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager
Customer review rating 4.2/5

Susan H. Business - 27/01/2019 AccorHotels certified review

Firmen Meeting

Good hotel, nice placement in city, boring breakfast.

Customer review rating 4.2/5

Kristian Business - 25/01/2019 AccorHotels certified review

Nice rooms, but seemingly worn rooms. Good restaurant, with a nice menu but not a lot to choose from. All meals I have tried from there was very well made, and arranged beautifully Breakfast is not very interesting, and without variation. But most hotels are this way.

Nice Hotel

Customer review rating 4.2/5

Don Business - 24/01/2019 AccorHotels certified review

Staff is friendly. Hotel is very nice and comfortable. Close location to the old city.

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