Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

4.0/5 1,857 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 11  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 6,207 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,857 reviews
Darl C. Couples - 05/12/2018 AccorHotels certified review
« Great service at a great hotel »

The hotel is located in central location and was easy to find. We thought the staff very friendly at the front desk and the room that we had was very nice and was more than what we had expected, with lots of closet space, comfortable bed, desk and lots of window. I really liked that aspect. The breakfast area was also nice with tremendous amount of food to choice from in the morning. We also had dinner in the bar area which was had a friendly and inviting atmosphere. Both the wife and I mentioned that we plan on staying here again when we come to Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thank you very much for your visit and the great review following your stay at the Novotel Freiburg Am Konzerthaus. I am glad that you fully enjoyed your stay with us and you were happy with all our services. I will be very happy to share your comments with my team. We all look forward to welcome you back in Freiburg soon. Best regards, Xavier Chanrion General Manager

Danb Families - 30/11/2018 AccorHotels certified review
« Best Hotel of our trip. Amazing breakfast. »

We thought our room was very nice and very clean. The staff was friendly and helpful, the location was excellent, and the breakfast was fabulous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you very much for your visit and the great review. I am glad that you enjoyed your stay to the fullest and were happy with our services, especially in regard to our staff and breakfast. I won't miss to share your positive comments with my team. We hope to welcome you back soon in Freiburg and wish your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Anonymous Business - 13/11/2018 AccorHotels certified review

Abfluss in der Badewanne war defekt

Family - 12/11/2018 TripAdvisor review
« Great location, very nice service »

This is one of the best Novotel hotels I've been to. The hotel is not new, but very nice. The trains station is very close, and the center is in walking distance.The staff is very kind and helpful. The breakfast was good and had many options, even for the brand.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and your great review. I am glad that you fully enjoyed your stay and were happy with our services. We are looking forward to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Randy Couples - 11/11/2018 AccorHotels certified review
« 2 star customer service »

The fat hard face blond girl in reception who checked me in on 26th of October 2018 was rude and unhelpful. The rest of the customer service staff was brilliant apart from this girl. She was arguing with me in reception. Very poor customer service skills. She ruined my purpose of a relaxing and hassle free trip! There is also no tea or coffee facility in the room. When i politely ask that reception girl how come there is no kettle in the room, she just replied “ no clue.” When i ask this girl if i can stay in the same room evenso i booked the 2 nights seperately, she said its not possible. When i went back to reception in the afternoon and spoke to a different nice lady in reception, she managed to let me stay in the same room! This girl should not be in reception desk!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., I would like to thank you for having taken the time to send your comments to us, following your stay in the Novotel Freiburg Am Konzerthaus. Even though you were happy with the service which you were provided with, I was sorry to read about your disappointment with one of our receptionists. I very much regret that you were given inappropriate answers. I personally spoke to the concerned person, and you may rest assured that she is extremely sorry about this matter. I would like to apologize for this. However, I also would like to mention that the terms you used in the first sentence to describe my colleague are not relevant. She might not have had the right attitude, but this is not a reason to use such a vocabulary. Hoping that we will have the pleasure to welcome you again here in Freiburg, I wish you a nice end of day. Best regards Xavier CHANRION General Manager

Anonymous Solo - 01/11/2018 AccorHotels certified review

wounderful but lack some things . like massage service . fitness center.......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thank you very much for your visit and the review following your stay at the Novotel Freiburg Am Konzerthaus. I am glad that you enjoyed your stay with us and very much appreciate your comments in regards to improvement suggestions. However I noted that you were not happy with our wifi and would like to apologize for any inconvenience caused. We will look into the matter. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Hans Families - 31/10/2018 AccorHotels certified review
« Good hotel on perfect location to visit Freiburg »

Friendly staff, easy parking, right in the city center. Rooms are good with a nice bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., thank you very much for your visit and the great review. I am glad that your stay with us was to your full satisfaction and you were happyn, especially with our staff. I won't miss to share this feedback with my tea,´m. We hope to welcome you back in Freiburg and leave you again satisfied. Best regards, Xavier Chanrion General Manager

Roger Families - 29/10/2018 AccorHotels certified review
« A good visit »

Good large room. Excellent sauna and leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you very much for your visit and the review. I very much appreciate your positive comments and the good marks in almost all categories and will be gladshare your feedback with my team. However, I noted that you were not entirely happy with our check out. Please allow me to express my apologies for any inconvenience. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

L. K. S. Business - 28/10/2018 AccorHotels certified review
« Good location. Spacious room. Friendly staff »

It was a standard expected of Accor. Special mention to the front desk staff, Tina for good assistance to the nearby Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you very much for visiting us again and taking the time to review your stay. I am very glad that you enjoyed your stay and were happy with our service. I will certainly share this great feedback with my team. We hope to welcome you back soon in Freiburg and leave you again fully satsified. Best regards, Xavier Chanrion General Manager

Steven Business - 28/10/2018 AccorHotels certified review
« Home away from home for business »

Excellent stay, it’s my preferred hotel in Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thank you very much for choosing again the Novotel Freiburg Am Konzerthaus. I am glad that you fully enjoyed your stay and mentioned that we are your preferred hotel in Freiburg. I will be very happy to share your feedback with my team an am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Anonymous Couples - 23/10/2018 AccorHotels certified review
« Consistently a pleasant stay. »

We now stopover in Freiburg at least 4 times a year and your hotel is always our first choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., it was our pleasure to welcome you back in our hotel. I am very glad that you enjoyed also this stay with us and will be happy to share your great feedback with my team. Looking forward to have you back in Freiburg and leaving you again satisfied. Best regards, Xavier Chanrion General Manager

Anonymous Families - 23/10/2018 AccorHotels certified review
« Satisfactory »

Confortable room, unfortunately many items on the breakfast buffet were cold (eggs, sausages) and cold teapots lead to lukewarm tea. Late check out was greatly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. I very much appreciate your feedback and am glad that you enjoyed your room and we were able to offer you a late check out. However I would like to apologize for the inconvenience with the breakfast. I already informed the relevant head of department in order to check on the temperature facilities. Thank your very much for this indication. We hope your next visit here in Freiburg will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Martin H. Business - 16/10/2018 AccorHotels certified review
« Why are Asian Accor properties so much better? »

Positive: Very helpful staff, spotlessly clean rooms and a very generous breakfast buffet. Negative: the smallest room I have ever experienced at a Novotel (LESS THAN 1M EITHER SIDE OF THE BED; NO ROOM FOR AN ARMCHAIR OR TABLE); no safety deposit boxes; no iron; no umbrella; no coffee/ tea facilities; no complimentary water, no room upgrade. And is almost universal at Accor properties, sink plugs that do not work. And the price was €150 a night on average for my 8 night stay. Very, very poor value for money. The one welcome drink hardly seemed to suggest that my Accor Platinum status was valued.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am glad that your were satisfied with our staff, cleanliness and breakfast and will be happy to share this feedback with my team. However I am sorry that the room didn't meet your expectation. Unfortunately our hotel was fully booked and we were not able to grant you an upgrade during your stay. Please allow me to express my sincere apologies. I took the freedom to credit 600 points on your Le Club account for any inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

D W. L. Friends - 14/10/2018 AccorHotels certified review
« This is a well located, well appointed hotel. »

The hotel is well located and has attractive, high quality internal finishes. The staff at reception are excellent. Room sizes are good, and the lifts are extremely efficient. The main problem is there are no tea/coffee making facilities in the bedrooms - a major drawback, especially for those who continue working while on holiday and want to be able to make a quick cup of tea or coffee late at night. Food and drinks in the bar are good, but quite expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you very much for your vist and your review. I very much appreciate your kind words in regards to the room and the staff and won't miss to share this feedback with my team. The tea and coffee making facilities are available on request. I am sorry, that it was not brought to your attention. Your comments regarding our breakfast were forwarded to the relevant department, thank you for this input. We hope to welcome you back soon in Freiburg and leave you completely satisfied on your next stay. Best regards, Xavier Chanrion General Manager

Mayuree P. Families - 13/10/2018 AccorHotels certified review
« It’s ok »

Good location ,but the reception’s services was really below expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. p., thank you very much for your visit and your review. I am sorry that the service at the reception didn't meet your expectations. Please allow me to express my sincere apologies and be assured that I will discuss this feedback with the relevant head of department. I am glad that the location was to your liking. We hope to welcome you back soon in Freiburg and leave you completely satisfied on your next stay. Best regards, Xavier Chanrion General Manager

Yj L. Families - 08/10/2018 AccorHotels certified review
« It is not a pleasant stay at all »

The sofa bed was not ready to sleep. No pillows, no change for clean sheet, etc. Keep saying that it will be ready, but never done. Just hear we have many guest today. It is not an excuse to accept the situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, especially in regards to the cleanliness and the behaviour of some staff members. Please be assured that I took immediate measures for this matters. For the inconvenience I credited 2000 points on your Le Club account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Dg Business - 03/10/2018 AccorHotels certified review
« Service is great but you need to add AC in your rooms. The current system does NOT work and the rooms are HOT »

Breakfast is expensive and the menu never changes, ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. I very much appreciate your review and the comments regarding our ventilation system and breakfast. I also noted that you were having other issues in your room and would like to express my sincere apologies for any inconveniece caused. Please be assured that I review your feedback with the relevant departments in order to improve our service performance. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Brigitte Business - 19/09/2018 AccorHotels certified review
« It was ok »

It was ok, room was clean, Location great, parking expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., thank you very much for chosing again tha Novotel Freiburg Am Konzerthaus. I am glad that you enjoyed your stay, especially in regards to the location and the cleanliness. However I noted that you were not entirely happy with our check in and our breakfast. Please allow me to express my sincere apologies for the inconvenience caused and be assured that I addressed this feedback to the relevant departments. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Business - 17/09/2018 TripAdvisor review
« You can not get closer to heaven »

This hotel breaths service. You are welcomed by the best of staff, like Ion and his Asian and Dutch colleague. You can expect only the best of experiences from breakfast to dinner. Time flies and before you know it's a memory you want to go back to again as soon as possible. Thank you team of Novotel Freiburg! Paulo

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo, thank you very much for your great review. I am glad that you enjoyed your stay with us and were completely satisfied. I will share your kind words with my team and hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Jarlleif F. Couples - 16/09/2018 AccorHotels certified review
« A pleasant stay »

As per previous stays, it was a quite pleasant stay also this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., it was our pleasure to welcome you back at the Novotel Freiburg Anm Konzerthaus. I am glad that you enjoyed your stay again and will share your feedback with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

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