Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

4.0/5 1,812 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,795 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,812 reviews
Jacques P. Solo - 15/08/2018 AccorHotels certified review
« ALWAYS NICE STAY »

As always, nice stay and nice staff

Anonymous Families - 14/08/2018 AccorHotels certified review

Every things was perfect only one thing in the breakfast at 10:30 exaclty they remove in a very fast way all the food in an uncivilized Manner so during one minut YOU will not find any Food to eat even if there are people still in the buffet,without any consideration for them .

Anonymous Families - 14/08/2018 AccorHotels certified review
« Good »

Good but expensive.

Peter Families - 13/08/2018 AccorHotels certified review
« ok »

Good location, tiny swimming pool which servers its purpose of refreshing after a hot day. Comfortable bed and clean room, but a bit too high price, maybe my fault for booking to late.

Shameen Q. Families - 13/08/2018 AccorHotels certified review
« Ok »

AC was not functioning, were given a table fan. no hot kettle was provided in the room as it was out of stock.

. Business - 08/08/2018 AccorHotels certified review
« False advertisement »

Advertising a Hotel as "Air Conditioning in room" when it doesn't have AC but only a ventilation is clearly a violation of the german law against unfair advertisement practices. I'm still waiting for a response on my complaint which I already sent in yesterday.

Hamad A. Families - 07/08/2018 AccorHotels certified review
« A/C system is not cooling in all rooms »

Never ever stay in this hotel in the summer. A/C system is not cooling. When I complained, they told me that A/C system is weak and can not be fixed. We couldn't sleep in the room from heat. Besides, reception staff is rude and not helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am sorry that your experience did not meet your expectations, especially in regards to our ventilation system and the friendliness of the staff; please allow me to express my sincerest apologies. I took the freedom to credit you 1000 points to your Le Club account for the inconveniences caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Jean H. Solo - 04/08/2018 AccorHotels certified review
« as expected »

indeed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., I am glad that you chose again the Novotel Freiburg Am Konzerthaus for your visit. Thank you very much for your review and good marks. However, I noted that you were not entirely happy with your room and would like to apologize for any inconvenience. I would appreciate it if you could send me some details in this regard, in order to review our performances. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Clare Families - 03/08/2018 AccorHotels certified review
« Disappointing »

Poor due to lack of swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., thank you for taking the time to rfeview your stay at the Novotel Freiburg am Konzerthaus. Please allow me to express my sincerest apologies for the closure of the pool due to maintenance and cleaning. Unfortunately we had to close it a short notice and it was inevitable. I am very sorry that the children were disappointed due to this fact. I credited 1000 points on your Le Club account for the caused inconvenience. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Alan Business - 27/07/2018 AccorHotels certified review
« good business hotel »

Room was comfortable.Breakfast was quite large. Restaurant menu was limited but staff was pleasant. parking convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., thank you very much for your visit at the Novotel Freiburg am Konzerthaus. I very much appreciate your comments and positive feedback, especially in regards to our staff, and will be happy to share your review with my team. I also like to thank you for your comment regarding our menu which I will lookj into with the relevant department. We hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Abdulla K. Families - 23/07/2018 AccorHotels certified review
« Very Good Staff and Excellent Location »

I’m really happy with the staff that provide service with smile and tend to help and support. The young man receptionist (Yogy) who processed the check in was smily, helpful and proactive. Finally I may say that found a good example of customer service behavior during my vacation time in Germany who interacts with nice customer service sense, smile and pro activity. The location of the hotel is excellent nearby the main central station and the city center. Minor Areas of improvement: Staff, like housekeeping and room service, must be in effective communication rather than keeping knocking on my door for cleaning while I am sleep on the day of check out and when the mini bar already been removed and the person on charge was either unaware or forgot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., thank you very much for your visit and your review following your stay at the Novotel Freiburg am Konzerthaus. I am very glad that you were happy with our staff, I will surely forward your great feedback to my team. However I would like to express my sincerest apologies in regards to the roomservice and housekeeping knocking at your door on the day of check out. I will definately take the appropriate measures to prevent future occurence. We hope to welcome you back in Freiburg and leave you entirly satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Steve L. Business - 22/07/2018 AccorHotels certified review
« there is no any surpise at all »

too may times, so no experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you very much for chosing again the Novotel Freiburg am Konzerthaus. We very much appreciate your comments and review regarding your stay. However I noted that you were not entirly happy with your room and the assisting of our staff. Please allow me to express my sincere apologies for any inconvenience caused. I will look into the matters to improve our quality of services. We hope to welcome you back soon in Freiburg and leave you fully satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Alex Business - 19/07/2018 AccorHotels certified review
« Nice Hotel »

Nice Hotel with big room and excellent Breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr T., ein herzliches Dankeschön, dass Sie wieder das Novotel Freiburg Am Konzerthaus gewählt haben. Wir freuen uns sehr, dass Sie sich bei uns rundum wohl gefühlt haben und Sie vor allem mit dem Zimmer und unserem Frühstück zufrieden waren. Gerne teile ich Ihr Feedback mit meinem Team. Wir hoffen, Siue bald wieder bei uns begürßen zu dürfen und Ihnen dann erneut einen angenehmen Aufenthalt ermöglichen. Mit den besten Grüßen, Xavier Chanrion General Manager

Waterman Couples - 19/07/2018 AccorHotels certified review
« Good hotel, well located »

Super hotel but on arrival we could not park near the door because a number of shuttle buses blocked access which continued for the weekend. Staff were pleasant but failed to tell us about the facilities available in the hotel (pool and spa). Breakfast for €19 each was expensive and only average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you very much for your visit and your review following your stay at the Novotel Freiburg am Konzerthaus. I very much appreciate your comments and the good marks in many categories. However I would like to express my sincerest apologies in regards to the missing information from our staff. I regret also that you were not entirely happy with our breakfast. Please be assured that I already looked into the matters with the relevant departments. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Alekdandar Business - 19/07/2018 AccorHotels certified review
« Dated rooms and good location »

Friendly service but dated rooms in need of an upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., thank you very much for your visit and your review following your stay at the Novotel Freiburg am Konzerthaus. I very much appreciate your comments in regard to the rooms and would like to express my apologies for any inconvenience caused. I would like to inform you that we already undertake talks and plans for future renovations. However I am glad that you were happy with the friendliness of our staff and already shared your feedback with my team. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Abdulmajeed Families - 18/07/2018 AccorHotels certified review

It was an enjoyable and beautiful stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your visit and your positive comments regarding your stay at the Novotel Freiburg am Konzerthaus. I am very glad that you enjoyed your stay and will share your feedback with my team. We hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Kate Couples - 17/07/2018 AccorHotels certified review
« good »

It clean and convenient close to the train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., Thank you very much for your visit and your review following your stay at the Novotel Freiburg am Konzerthaus. I very much appreciate your positive comments in regards to the cleanliness and the location. However, I noted that your marks in most categories were average. It would be a great help if you could advise any inconvenience during your stay in order to improve our services. Best regards, Xavier Chanrion General Manager

Aldo E. Families - 10/07/2018 AccorHotels certified review
« Some point are good, other not so good. »

Overall I can say that the Hotel has what one would require. The breakfast is particularly good. The problem is some of your staff and a general lack of understanding of the English language in order to be able to communicate effectively with your international clients. My experience with your reception desk upon check out was an rather unpleasant one. In addition to the arrogant approach to my problem, she lacked communication skills and as I said her understanding of English was very basic. Not good enough to be at the reception. This led to a miscommunication as she didn't understand what I was trying to say. So much so that when I gave her my Le Club Accorhotels card and told that because of this incident I do not wish to be a member anymore, she completely shut me out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am sorry that not all of your experience did not meet your expectations; please allow me to express my apologies for the miscommuniaction with our front desk. It is correct that you were entitled to have the premium wifi, I regret if you did not receive it during your stay. Please rest assured that we are taking the appropriate measures to address this matter and prevent future occurrence. However, I would like to advise that on our webpage the parking is and always has been clearly specified with additional charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Henrik E. Friends - 10/07/2018 AccorHotels certified review
« Perfect »

I love this hotel, the personel is always smiling and very helpful, it's very clean and nice placed and the breakfast is just great :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., thank you very much for your visit and your review following your stay at the Novotel Freiburg am Konzerthaus. I am very glad that you enjoyed your stay and were fully satisfied with our service and especially our staff and our breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Geraldine A. Business - 06/07/2018 AccorHotels certified review
« OK »

OK, NO FOOD AVAILABLE ON LATE ARRIVAL IS A PROBLEM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., It was a pleasure to welcome you back at the Novotel Freiburg am Konzerthaus. Please allow me to express my sincerest apologies for the inconvenience with the food availability upon your late arrival. This is not our standard, we actually do offer snacks also late. Please be assured that I discussed the matter with the relevant department. However I am very glad that otherwise you enjoyed your stay with us and hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

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