Hotel - Hotel Mercure Wien Westbahnhof
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Westbahnhof

3.5/5 1,161 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • pets allowed 9  EUR
  • 100% non-smoking hotel
  • VIENNA AIRPORT
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)

Leisure and activities

  • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 252 rooms
  • 100% non-smoking hotel
  • 5 connecting rooms
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Satellite/cable colour TV
    • Direct dial telephone
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,972 reviews

Our guest reviews for Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,161 reviews
Alan C. Couples - 08/12/2018 AccorHotels certified review
« Lovely Hotel, kept very clean, with extremely pleasant and helpful staff »

My wife and I were very pleased with the hotel. I had booked it online and looked at other reviews, it has a very friendly atmosphere and all the staff were very helpful and pleasant. The hotel was kept very clean and reception and bar area were quite modern. The breakfast was lovely and had a good selection of hot and cold food and as expected was continental orientated. The only comment, not even a criticism, was that the rooms were slightly old fashioned, but we found that it added to the charm of the hotel and all helped to make our first stay in Vienna one to remember and one that we really enjoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Tracey M. Couples - 03/12/2018 AccorHotels certified review
« Bedrooms are awful. »

We booked a superior room. We were allocated room 414 on arrival. All I can say is that we were very, very disappointed with the standard of it. I even went down to reception to check that room 414 is a 'superior' room. The beds sagged in the middle, the woodwork was scuffed, the tiles in the bathroom were cracked, the towels had holes in them. First time in a Mercure hotel, and our last.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Front Office Manager

Paweł Business - 14/11/2018 AccorHotels certified review
« A clean and nice hotel »

The hotel is clean, well maintained and has professional staff. The rooms are big and comfortable and the breakfast is good. I would definitely recommend it, it’s very good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pawel, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Paul Solo - 08/11/2018 AccorHotels certified review
« 3 nights in Vienna »

A friendly welcome and I was expected. Nice breakfast (except for scrambled eggs). Clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Rcanalyst Business - 31/10/2018 AccorHotels certified review
« Normal existential Expirience »

The Room Size was an issue and cleaning service too wasn't accomodative; However it was a quiet place to be in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arun Kumar M., we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Cliff Couples - 28/09/2018 AccorHotels certified review
« Covienent but room looks shabby »

Reception is ok. Just checking out took me half hour due to long queue. Room is too old and bit smelly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cliff, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mit freundlichen Grüßen, Judith Brix Front Office Manager

X Business - 16/09/2018 AccorHotels certified review
« To be improved »

Convenient location, friendly staff. Room too bright at night (broken blinds), inferior espresso machine (without any fitting cups), stinky sauna; total lack of sound isolation (next to one of Vienna's busiest streets). The hotel claims to be 4*, but the experience is more like in a 2* hotel. Significant improvements are urgently needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am concluding with the aspect of traffic noise by asking for your patience. Unfortunately, a centrally located property like ours has its tradeoffs, even though we have been trying to help the situation with soundproof windows. Nevertheless I am also recognized your positive feedback for our staff. I will share this with the whole team. Mr. B., please be assured, that I will adress your feedback directly to the management. Sincerely, Judith Brix Front Office Manager

Tine L. Business - 13/09/2018 AccorHotels certified review
« Nice as every time I stay there »

I got my favorite room :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services., Great that we had again the possibilty to let you stay in your favorite room. We hope to welcome you again soon and be able to offer you #801. Sincerely, Judith Brix Front Office Manager

Apt Couples - 11/09/2018 AccorHotels certified review
« Good standard accommodation »

Good service, location and amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Cl Business - 08/09/2018 AccorHotels certified review
« Friendly, uncomplicated, good service »

I only stayed overnight, passing through, although I have stayed here before. The staff was great and helpful, managing everything in a friendly but fast way, as I arrived late and just wanted to get to my room. Facilities were great - tea and coffee were available, bathroom spacious and everything I needed was there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Roland C. Business - 15/08/2018 AccorHotels certified review
« Great location with friendly efficient front desk »

Excellent location with walking distance to vienna public transport to all major tourist attraction. Next to Westbanh Hof for day trip to Salzburg. Room clean and bathroom has all toiletries. Mattress sides is not ideal - give sensation sleeper could readily accidentally fall off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ah Kow C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Christina Families - 30/07/2018 AccorHotels certified review
« It was good! »

This hotel was good. The location was absolutely good, and room was clean. Wifi was working, but not working well in our room. Apart from that everything was good. Staff were all kind, nice and speaking good English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyun Jin K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Navdeep Families - 24/07/2018 AccorHotels certified review
« Will not prefer to stay next time »

The room was very smelly and air condition didn't work. Talking to the people in reception, they were not that welcoming to listen to the customer. So really not satisfied and felt not worth while spending to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navdeep N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For my team at the reception I already started with internal tranings to improve our service and listen more carefully to the wishes of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mit freundlichen Grüßen, Judith Brix Front Office Manager

Ingrida Solo - 17/07/2018 AccorHotels certified review
« Satisfied »

I am disappointed, that customer loyalty is not appreciated. I gave you birthday to you in January. And upon arrival of the third generation, my request for a quiet room was not fulfilled. As practical, I missed the night on the street. Just drowned the receptions of a girlfriend, Dora Mate's indifference and disrespect for the client, and Nino Mendez's malicious room change and still demand for bonus room. Such people can not work with clients. However, I want to thank you personally and two more women (senior high level staffers), who treat me in a civilized way and in the same way as the Accor employee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrida, first of all I want to thank you for taking time to give us your feedback. Once again I aplogize for the inconvenience caused in the first night by my colleagues. Nevertheless I am glad that we could find a solution which met your expecations. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards from Vienna, Judith Brix Front Office Manager

Couples - 10/07/2018 TripAdvisor review
« Good location, narrow parking »

The hotel is at a very good location if you arrive by train to Westbahnhof. It is close the Mariahilfer shopping street. The hotel offers an underground garage in the same building. The entrance of the garage is only a few step from the main entrance of the hotel. However, the entrance of the garage is extremely (!!!) narrow, so be cautious if you arrive with a big car. The room and and food are very good as all in Mercure hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, thank you very much for your review. I am glad to read, that you enjoyed your stay with us. Great, that we could help you start your day with our breakfast buffet and that you used our location for exploring the city. Our entrance to the garage is not big, thats correct. Nevertheless we have the option to open the exit for you, which is a little bit wider or use the pubilc parking garage at the Westbahnhof which is only over the street. We hope to welcome you back one day. Best regards from Vienna, Judith Brix Front Office Manager

John Friends - 08/07/2018 AccorHotels certified review

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

S. A. Families - 07/07/2018 AccorHotels certified review

It was nice time in Wien. Thank you for your hospitality and see you next time!=

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. S., thank you very much for taking time to review your stay with us. I am glad to read you had a pleasent stay with us and you enjoyed our breakfast. I will also share your positive feedback with all my colleagues. Nevertheless I also saw that you had some troubles with the interent connection. For the next time please let us know that you would like to use the high speed connection and we will hand you out a voucher for that. I am looking forward to welcome you again. Sincerely, Judith Brix Front Office Manager

Chris C. Couples - 06/07/2018 AccorHotels certified review
« A very good hotel in a convenient location »

We were in room 801 on the top floor. The lift/elevator only went to the floor below, so we had 2 short flights of steps to climb, but this was not a problem for us. The room was very good and the beds were comfortable. With the windows closed it was quiet, but as I was unable to adjust the air conditioning it did get a bit stuffy overnight. The breakfast was outstandingly good......the best of those in the 10 different hotels we stayed in on this trip. With the location right opposite Westbahnhof, it was easy to use the U-bahn or bus to get to all the main sights and transport hubs. The staff were friendly and helpful. I would have no hesitation in recommending this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. ´ I am glad you liked our location and I hope you could see a lot of attractions in Víenna. For the trouble with the air conditioning I am really sorry. Please contact for the next time our reception desk and we will find a solution for you for example we can bring you up an fan. Best regards from Vienna, Judith Brix Front Office Manager

Sbc Families - 03/07/2018 AccorHotels certified review
« Totally Dissatisfied »

Very bad. Room was very awkward. Room air-conditioning not upto mark and internet connection extremely slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salman C., thank you for taking the time to tell us about your experience at the Mercure Wien Westbahnhof. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret that your experience with us did not meet your expectations; please allow us to express our sincerest apologies. Regarding the feedback for our staff, I already hold an training for friendliness and fasten up the check in proceadure´. The air condition is central controlled and for health reasons it is not possible to turn it under 20 degrees. But nevertheless I will let it check again form my colleagues to make sure there was no technical defert. Once again I would like to apologize for the inconviniences. Best regards, Judith Brix Front Office Manager

Alex Families - 22/06/2018 AccorHotels certified review
« Old hotel needs to refurbished in lifts (too little for too many people) and Aircon system »

Room 604 - family room is too hot (at the rooftop) with limited airflow from the aircon (controlled). Coffee maker is too complicated to use. Hotel lifts/structure needs to improve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iriawan i., thank you very much for your visit and for taking the time to review your stay at Mercure Wien Westbahnhof. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. I do acknowledge, however, that there is still “room for improvement”. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Judith Brix Front Office Manager

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