Hotel Mercure Wien Westbahnhof 4 stars

TripAdvisor rating 3.5/5 1,247 reviews
Hotel Mercure Wien Westbahnhof
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Hotel extras

  • Located a 5-minute walk from the city hall

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstrasse, the city's longest shopping street, is right around the corner

  • 10 minutes from the Raimund Theater

  • Sauna for relaxing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • VIENNA AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150
vienna
austria

Tel: +431981110

Fax: (+43)1/98111930

Contact email

Check-in from 15h00

Check out up to 12h00

  • FROM WIEN MEIDLING :   U6 WESTBAHNHOF

  • U3, U6 :   U3, U6 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 19km / 11.81 miles - Shuttle paying

  • By train

    WESTBAHNHOF At 0.1km / 0.06 miles

GPS :48.198155, 16.337507

Our accommodations

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Standard room with one single bed

  • Max. number of persons: 1
  • Area: From 18
  • Satellite/cable colour TV

Standard 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 18
  • Satellite/cable colour TV

Suite/Family Room with double bed and sofa

  • Max. number of persons: 3
  • Area: From 26
  • Satellite/cable colour TV

MyRoom by Mark: Railway/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV

MyRoom by Alban and Oliver: A Time to Make Friends/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Mariella and Julia: Zebra/Twin Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV

MyRoom by Shekibe and Nesrin: Nature/Twin Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV

MyRoom by Kira and Tobias: Music/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV

Our restaurants and bars

MFIFTEEN

Type of cuisine: Bistro

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M FIFTEEN

Photo non contractuelle / Strictly non binding

The M fifteen bar is an ideal after-work meeting point where you can round off a successful day by sampling one of our "Grands Vins Mercure" or a refreshing cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 260

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 153 people

Find out more

Our guest reviews for
Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,401 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,247 reviews

very good hotel ,

TripAdvisor rating 3.5/5

mohtah1 Couples - 18/08/2019 TripAdvisor review

very good but the cleanning need to be more proper and the old men in the reception he should smile a littel bit , very good location , good breakfast ,The hotel is close to the metro, train and bus to and from the airport. It is also close to some services like restaurants, halal restaurants and some shops. * The hotel is very good and the reception by the staff is very good. * The room and bathroom are good * Net signal is good and fast * There is no adjustment but a fan. * Breakfast is very good and varied

Comfortable stay

Customer review rating 4.3/5

Saqib A. Solo - 15/08/2019 AccorHotels review

Nice

great Vienna getaway!!

TripAdvisor rating 3.5/5

Pedro P Solo travel - 14/08/2019 TripAdvisor review

very friendly helpful staff at reception, bar and restaurant. Was upgraded to a prestige-room as a Gold-member, thank you so much! Great breakfast with lots of choices; parking garage right underneath the hotel. see you again!

Dear Pedro, thank you very much for your feedback. It is always a pleasure to receive such positive feedback. I will share it with the whole team. We hope to welcome you back soon! Best regards, Judith Brix Rooms Division Manager

Everyhing OK

Customer review rating 4.3/5

Helmut Solo - 13/08/2019 AccorHotels review

Everyhing OK

Dear Helmut, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Quite basic but with a good l.

Customer review rating 4.3/5

Basic H. I. A. G. L. Families - 31/07/2019 AccorHotels review

The room was quite small and most basic despite being a superior room! Air conditioning was in a place that it did not cool the room down being obstructed by walls! Honestly, this Mercure hotel was quite a disappointment given my very recent experiences with other Mercure hotels! But the l. was very convenient and the staff were nice.

Dear Bipasa, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations. We offer different room categories also the option to book a double room for single use. Please contact our reservation departement the next time. My colleagues know the best category for your needs. Thank you for your positive words for our team members. I will forward it to them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

No good

Customer review rating 4.3/5

Jane L. Friends - 17/07/2019 AccorHotels review

We stayed in the hotel 3 nights. I asked for higher floor and quiet room when i booked the room. You guys gave us first floor room with stairs and noisy room next door. We've got 2 big luggages. I believe you guys saw us when we got into your hotel. We couldnt believe we got this room at our check in time at 3pm. We went to ask whether or not we can change the room. The staff reply to us. Its all we can do. We really feel disappointed in your service.

Dear Sujune, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. The room you get from my colleague was located on the 6th floor which was reachable with the lift without using any stairs. I am sorry to hear that this room does not meet your expectations. Due to our booking situaiton and your room wishes we did not have many choices and tried our best to find the best room for you. Maybe you can provide us some more details so we can find out what exactly happend and avoid such situations in the future. Sincerely, Judith Brix Rooms Division Manager

Needs some renovation

Customer review rating 4.3/5

Bartek Families - 14/07/2019 AccorHotels review

Generally hotel well located 20 minutes by walk to the main center, however to keep 4 stars status it should be renovated. Rooms are well equipped but everywhere you can feel the stamp of time... Breakfast just ok but there is a good coffee there. Scrambled eggs not eatable - no taste and I believe there are not fresh used ....

Dear Bartlomiej, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

A short visit

Customer review rating 4.3/5

Ken S. Solo - 11/07/2019 AccorHotels review

I only stayed one night, arriving late and leaving early. However my short stay was very good. Only problem was the bar was closing as I arrived.

Dear Ken, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that you were not able to get a drink in our bar as it was already closing. Due to legal restrictions we are not allowed to open longer. I hope in this case for your understanding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Avoide coach partys

Customer review rating 4.3/5

Mr B. S. Business - 08/07/2019 AccorHotels review

My experience was average my room was dirty there were hair in the bed and bathroom and the lobby was very noisey

Dear Mr.s., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

Worst room ever @ Mercure Westbahnhof

Customer review rating 4.3/5

Dragos P. Business - 02/07/2019 AccorHotels review

The trip started very well, with me coming to my favourite hotel in Vienna. Then everything went bad! The entrance in the parking is too narrow and I could not park my SUV in the garage without me scratching it. So I leave it on the street where I saw an empty spot( Sunday at 16.00). At check-in, I ask the person from the reception if it is ok to leave the car there, and he tells me that it is short term parking but until Monday at 9.00 it should be fine. => let me clear the surprise: I have received a ticket for 36 euros at 19.16 because I parked without a ticket. The person from the reception did not tell me that I need to pay on Sunday between 18-22. Secondly, at check-in he tells me I have received an upgrade (I am a Gold Accord LeClub member so that is normal) BUT he sends me in one of the worst rooms I have been! The furniture was old and looked very dirty. The paint job is awful (I am sorry I cannot attach pictures, but you can find them on Google where I also reviewed the hotel)! The mini-bar was empty, we did not get a welcome drink which is a must for members of LeClub members. I have stayed with you several times, both on my own or with my family, but this will be the last time I will be with you. There is another Mercure not far from you, and for sure I will choose them. Actually 3/4 weeks ago when I last visited Vienna, I wanted to stay with you, but as it was full I went to them - The minibar was free due to my Gold Status, the room was clean and nice! Your room looked like a communist 2 star hotel, and I should know it because I come from a former communist country. I am very disappointed! Not because of the 36 euros that I paid due to your services but for the general treatment at your establishment!

Dear Dragos, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After following up the whole issue regarding your gold membership, please let me clarify as follow: you received an upgrade to one of our superior rooms as no privilege room was avaiable at that date. I am sorry for the missing welcome drink, please ask the next time for it at our recpetion, we will write out a new one for you. Your comments regarding our furnishment are noted down and I already forwarded them to our responsible departements. Once again I would like to apologize for the inconveniences and I am sorry that our hotel does not suit you anymore. Sincerely, Judith Brix Rooms Division Manager

Average hotel

Customer review rating 4.3/5

Overheated C. Friends - 30/06/2019 AccorHotels review

Booked the junior suite and it left a lot to be desired. The air conditioning was sub par and was centrally controlled. We were on the 6th floor and it was 34+ every day. We were told there was nothing they could do to adjust the air conditioning and eventually gave us a fan to at least move the air in the suite. The suite is very small and there is no space to store your luggage. I felt it was overpriced for what we got.

Dear Mrs. B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every c.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mit freundlichen Grüßen, Judith Brix Rooms Division Manager

Very satisfied

Customer review rating 4.3/5

Jon Couples - 30/06/2019 AccorHotels review

The room was very nice, clean, well laid out and reasonably priced. The staff were generally friendly and helpful. The older guy behind the desk was a little abrasive but I guess he may have had a long day. In all we were happy.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen, Judith Brix Rooms Division Manager

Good place and room; bad breakfast location

Customer review rating 4.3/5

Xnoname Friends - 28/06/2019 AccorHotels review

Positive: good location and room. Friendly and nice staff at reception. Negative: Very small lift that is primary used by maids at certain time; we've been waiting for 10 minutes to finally get in. Dirty used dishes on all tables in breakfast area, no place to sit, had to beg to tidy up one table to be able to eat.

Dear Zuzana, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Reagarding your point for our breakfast situation: we always try to clean every table as soon as possible but due to unexpected situations for example when a lot of our guests would like to have breakfast at the same time, we need a little bit more time. Thank you for your understanding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

pleasant. experience, friendly interaction with staff.

Customer review rating 4.3/5

Mike A. Couples - 17/06/2019 AccorHotels review

Stayed here before a few times because of location but never on the 5th floor. Good room overlooking the park while room was comfortable without too many frills. Enjoyed our time, breakfasts were excellent with a good variety and plentiful.

Dear Michael, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

pleasant stay.

Customer review rating 4.3/5

Koen W. Solo - 07/06/2019 AccorHotels review

I felt very welcome at the reception during check in. The room was ok but in my opinion it can use an improvement. There were stains on the curtains for example and the furniture looked very outdated, almost not at the mercure standard. Breakfast was very good as was the quality of the check out.

Dear Koen, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that I will adress your feedback regarding our rooms and equipement directly to the responsible departements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

The staff were helpful, especially in bar

Customer review rating 4.3/5

Anonymous Couples - 01/06/2019 AccorHotels review

Good

Dear Warren, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Outdated hotel and rooms

Customer review rating 4.3/5

Xee Business - 27/05/2019 AccorHotels review

I booked thinking it was a 4* Hotel, this particular hotel would barely get 3*

Dear Zashan, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

Super friendly staff; facilities require some updates

Customer review rating 4.3/5

Uwe Business - 09/05/2019 AccorHotels review

Staff at the bar was very attentively, the room could use some fresh paint

Dear Uwe, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless I also recoginzed your comments regarding our facilities. Please be assured I will it address to our responsible departement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Great hotel for a short break

Customer review rating 4.3/5

Raziela Couples - 04/05/2019 AccorHotels review

The hotel is situated in a very good location close to all public transportation. the staff is nice and helpful. It seems not new but very clean and neat. Breakfast is very good except for the mass and the line in the entrance to the dining room. In all will surly come again

Dear Raziela, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Decent stay

Customer review rating 4.3/5

Djordje Z. Business - 01/05/2019 AccorHotels review

three day business trip

Dear Mr. Z., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mit freundlichen Grüßen, Judith Brix Front Office Manager
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