Hotel - Mercure Hotel Berlin City
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City

4.0/5 1,588 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon

Leisure and activities

  • Well-being  (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Self-service catering
    • Snack & beverage machine
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers.Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

  • 246 rooms
  • 235 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,810 reviews

Our guest reviews for Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,588 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Shannon G. Families - 10/10/2018 AccorHotels certified review
« Great Location! Perfect for city break! »

Good experience when staying at this hotel. Room was very clean - no complaints! Perfect for city break, tram and underground stop right outside hotel. 5 mins on tram away from Alexanderplatz and 5 mins on tram to Berlin Central Train Station. Cafes and coffee shops just down the street which are great for breakfast! Very pleasant stay!

Keith L. Couples - 09/10/2018 AccorHotels certified review
« Good location »

Enjoyed our stay, property location was fine having the Tram and Underground right at the doorstep a bonus. Check-in staff very friendly and most helpful.

Patrick Couples - 04/10/2018 AccorHotels certified review
« Excellent hotel, helpful staff, good breakfast »

Pleasatm efficent, friendly staff.

Nina Couples - 03/10/2018 AccorHotels certified review
« Great location, average service »

The hotel was clean and in a great location, close to trams, buses and U Bahn station.

G H. Friends - 26/09/2018 AccorHotels certified review
« Very nice hotel »

Enjoyed this very nice and clean hotel. Only issue was the Wifi would not work on my iPhone

Anonymous Friends - 25/09/2018 AccorHotels certified review
« Busted Trip to Berlin »

The hotel was as expected. Unfortunately, two days of flight delays caused us to miss the first night's stay for which we had prepaid reservations. The hotel did accommodate our 2nd night but just losing a night's cost of lodging was not a good beginning to our Berlin trip.

Jesus Couples - 24/09/2018 AccorHotels certified review
« good »

nice room, but noisy. a/c was not working properly. no sheets on bed, had to use bed cover and it was to heavy.

Joanne L. Friends - 24/09/2018 AccorHotels certified review
« Berlin mercure »

Sarah at desk is rude. She toid us there were no accor hotels in Warsaw Poland. She just could not be bothered. Our room was clean however in need of updating. Carpet and walls are dirty

Anonymous Solo - 19/09/2018 AccorHotels certified review
« A good an activ weekend with inlineskating as the main ingredient »

Quality as expected

Marios Y. Friends - 19/09/2018 AccorHotels certified review
« Excellent and Convenient Hotel »

The hotel is situated in the city center of Berlin next to tram and metro station. The rooms are renovated and very convenient. Breakfast comprised of various options to choose. Last but not least the hotel staff was polite and very helpful from the first to the last minute.

Anonymous Friends - 19/09/2018 AccorHotels certified review
« Tidy, knowledgeable staff, excellent breakfast. »

We had a weird noise in our hotel room two night in row with increasing frequency. We were quickly moved to another room which was very much appreciated

Peter M. Business - 17/09/2018 AccorHotels certified review

Great service and value, friendly staff

Sarah Solo - 17/09/2018 AccorHotels certified review
« Good hotel, well located »

Rooms a good size, breakfast good and lots of choice. Well located for getting around Berlin and to/ from the airport.

Jacek Business - 15/09/2018 AccorHotels certified review
« Not the best »

I disappointed with the check in and check out staff that seems to be less professional than expected. Only barman was friendly. Despite on-line check in and out 4 dats after checkout I have not received my invoice which is not acceptable.

Fab Business - 13/09/2018 AccorHotels certified review
« Hotel where the staff is not friendly »

My overall impression is that the customers of your hotel have to adapt (and shut up) at some of your staff especially at the bar

Anonymous Couples - 03/09/2018 AccorHotels certified review
« Very good stay and a clean and comfortable hotel »

Excellent room, quiet and comfortable, just what looking for when staying in a city. Found the reception area to be a bit small which made it appear unorganised when more than a few people were there.

Irene M. Couples - 30/08/2018 AccorHotels certified review
« It was ok »

Reception staff were not very friendly. They did not offer tourist information and when asked questions about local transport their answers were rather abrupt. The shower in our room was far too small for adults. The pillows need to be firmer. Cleanliness was good.

Karunakaran C. Families - 28/08/2018 AccorHotels certified review
« Comfortable and affordable stay ! »

Lovely location well connected to the public transport . The rooms were clean and breakfast was great ! The staff were very friendly and helpful . We enjoyed our stay and recommend it too !

KarunMenon Family - 28/08/2018 TripAdvisor review
« Comfortable Stay ! »

The hotel is well located and public transport connections are near-by . The staff were very good and the breakfast was awesome . Comfortable rooms and cozy furnishing . Strongly recommended for family and business trips !

Claire Y. Couples - 27/08/2018 AccorHotels certified review
« Disappointing »

Staff disinterested, lack of communication between reception and housekeeping, uncomfortable bed, lack of English speaking channels on tv.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Could you provide me more insight about the dissatisfying communication betwwen reception and housekeeping? What made you feel my staff was disinterested? Knowing more details helps me to adress the issue and improve for the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Niko Krauseneck Rooms Division Manager

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