Hotel - Mercure Hotel Berlin City
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City

4.0/5 1,622 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon

Leisure and activities

  • Well-being  (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Self-service catering
    • Snack & beverage machine
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers.Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

  • 246 rooms
  • 235 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,260 reviews

Our guest reviews for Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,622 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Andrew K. Solo - 11/01/2019 AccorHotels certified review
« Good »

Very good but I could do without this questionnaire. People complain when things are not good. If you hear nothing, they are content.

R.a. Couples - 09/01/2019 AccorHotels certified review
« Great stay »

Overall it was great. Location is nice, not too far from the major attractions in both western & eastern part of Berlin. Room is a bit small, but well equipped, so can't really complain. Bed is also comfortable. Wifi is ok, I have premium access though sometimes the signal drops down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reza A., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johanna Boss Direktionsassistentin

Anonymous Families - 03/01/2019 AccorHotels certified review

Very pleasant staff and reception to the hotel. This is my 3rd visit with my family to your hotel. I typically have two rooms and both are always prepared and clean.

Ryan Q. Couples - 03/01/2019 AccorHotels certified review
« Mr Ryan Q. »

Overall the experience was okay. However there were very limited channels on tv with English (2 I think) . Myself and wife do not speak German. We stayed for 5 nights so this was very disappointing. Also the food we ordered was very bland.

Lynda F. Couples - 03/01/2019 AccorHotels certified review
« Uncomfortable »

Not a great experience. Being a platinum member, I’ve stayed in numerous hotels and this is the first time that my status wasn’t acknowledged. We were expected to sleep with one pillow between us also. Totally unacceptable. I didn’t get a good nights sleep at all and was exhausted when I got up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda f., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Checking your profile right now, I see that your Loyalty Card is attached, therfore you should have received a snack and a voucher for a drink at the bar during check in. I am honestly as surprised as sorry, that this did not happen. Also the quality of your sleep is a very important part of the whole hotel stay experience. Therefore we added a seperate menu ´with different types of pillows, to be able to serve everyone a perfect fit! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. As a sign of apology I would like to charge you an extra of 350 Loyalty Points to your member card. Would that be fine for you? Please let me know if there is anything else I can help with. Sincerely, Johanna Boss Direktionsassistentin

Mikołaj Couples - 18/12/2018 AccorHotels certified review
« Great hotel for short trip! »

Hotel was very good, clean, and the staff was nice and helpfull. Tasty breakfast with a big offer

Charlotte H. Couples - 17/12/2018 AccorHotels certified review
« Satisfied »

Comfortable room and friendly staff, services offered were very convenient and easily accessed.

Business - 17/12/2018 TripAdvisor review
« Perfect »

Nice rooms, very clean, the stuff were excelent, they gave us tips and advices. There is a nice bar on the first floor.The area is very nice . Very close to ALexanderplatz. Great public transportation.

Solo travel - 12/12/2018 TripAdvisor review
« One of Mercure’s best hotels in Europe! »

Perfectly located to see the whole of Berlin by public transport and by foot, near Hauptbahnhof, this is the perfect hotel for me in Berlin. The breakfast is one of the best in the whole Mercure brand and all the staff are exceptionally friendly and helpfull. This was my second stay and I hope many more stays will follow.

Carl Solo - 11/12/2018 AccorHotels certified review
« Ok room,dreadful internet. »

Despite booking a double room, I was given a single duvet and one terrible pillow. Internet on 6th floor was non existent

Mike S. Couples - 10/12/2018 AccorHotels certified review
« Excellent »

This my fifth stay at your excellent hotel. Your welcoming and motivated staff are of the highest calibre. If I had to identify one particular person who made our visit so memorable, it would be the lovely lady at the entrance to your breakfast room - so cheerful, delightful and welcoming. Please pass this message to her. Of all the Mercure/Nova hotels I have stayed at, your breakfast meal is easily the best as is your breakfast room staff. A delightful sejour and I will return.

Louise C. Friends - 08/12/2018 AccorHotels certified review
« Very comfortable stay »

Nice rooms and bar area and staff were very helpful

Robert Solo - 07/12/2018 AccorHotels certified review
« Very comfortable, warm and efficient »

Good. Hotel is well placed for the main railway station, the rooms are a good size and well equipped. I like that there is a kettle in the room. Beds are comfortable. Breakfasts are good and the rooms are cleaned promptly.

Anonymous Business - 03/12/2018 AccorHotels certified review
« Great experience »

Great hotel and friendly and attentive staff. Hotel location is central and very well connected to public transport & airport. Rooms have good size, the bed is cozy and the bathroom is very well designed. All is clean and tidy. Good breakfast and the lounge is welcoming. Will come again!

A Couples - 26/11/2018 AccorHotels certified review
« Nothing special »

Standard room, little space to hang up clothes, unattractive backyard view, small bathroom, weak shower, room looked clean and was quiet.

Beatrice K. Couples - 24/11/2018 AccorHotels certified review
« I felt being discriminated »

I HAVE ALREADY SUBMITTED THE FOLLOW COMMENTS ON 20/11 HOWEVER UNTIL IM ALREADY BACK TO HONG KONG STILL NO ONE REPLIES ME! The front office agent -Sarah is having a serious attitude problem. Being an hotelier for over 10 years, and an ex-staff from three Accor hotels, this is my first time to encounter an agent to check in a guest without 1. Eye contact 2. No greetings 3. No Thank you or Danke 3. When asking guest to complete RC, dont even say PLEASE 4. Whole check in finished within ONE min 5. To end up the check in, I just got a stack of documents without further explanation I seriously felt me and my husband are being discriminated by Sarah as we observed that the attitude of her to German guest are completely different. Btw the gentleman who worked as same shift with Sarah keep staring unfriendly at us whenever we passed by FO

Mr P. Business - 21/11/2018 AccorHotels certified review
« Excellent Service form staff »

The hotel was tastefully decorated and had a pleasant atmosphere in the bar and reception areas. I did not eat in the restaurant as I had long business meetings. The staff were very friendly and also found a room for me for the second night following a cancellation which I greatly appreciated.

Couples - 15/11/2018 TripAdvisor review
« Excellent Hotel. »

Excellent Hotel. Lovely clean and modern rooms. Great customer service from the staff. Good location on 4 tram routes and U Bhan so can get around the city with ease. Only 2 stops on the tram from the main station. Overall, had a good time.

Yune Couples - 12/11/2018 AccorHotels certified review
« Good, comfortable stay »

From the friendly greeting when we walked through the door to the final farewell we experienced helpful staff and excellent breakfast. Can only recommend this hotel. A special mention to the lady who greeted us at breakfast with a cheery smile and made us feel very welcome.

Evi Solo - 12/11/2018 AccorHotels certified review
« Very nice hotel,would recommend it. »

Very clean room and hotel in general,friendly and helpful staff,close to most of the sights on foot.Very good breakfast.

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