Hotel - Mercure Hotel Berlin City
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City

4.0/5 1,537 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Self-service catering
    • Snack & beverage machine
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers.Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

  • 246 rooms
  • 235 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 4,486 reviews

Our guest reviews for Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,537 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lalnc Couples - 11/07/2018 AccorHotels certified review
« City break »

Great hotel and location, excellent for trams n d underground. Clean fresh hotel helpful staff.

Dylan Families - 10/07/2018 AccorHotels certified review
« Central, clean, efficient. »

I booked this hotel due to its proximity to the natural history museum. All the staff were super friendly and helpful. Everything was efficiently run and the stay was most enjoyable. The room was well appointed. Being environmentally concerned I do not think that the room needs cleaning everyday of a short 3 day stay. After we had left would have been sufficient. I deliberately put the shower floor towel on the rail so that it wouldn't be changed. However it was changed every day which I think was unnecessary. I had paid in full for the stay online 5 months ago. On arrival a pending charge of €300 was made against my credit card. I understood this and that it would be removed after departure. When I checked out another €300 pending transaction appeared. Both the amounts were removed 36 hours later but I did find this a little disconcerting. Overall an excellent hotel which I would recommend and use again.

Business - 10/07/2018 TripAdvisor review
« Nice location but not for business travellers or . »

Accor hotels are always our first choice. We've now stayed at 6 different Accor hotels in Berlin (we travel there for business and personal reasons quite a bit) and this Mercure hotel will not be one we will stay again at or recommend as it does not fit our requirements. It may be perfect for you so do let me explain our reasons. The Room: Probably the smallest Mercure brand hotel we've stayed at. Tiny bathroom and flush that would trigger whenever you shifted

Business - 06/07/2018 TripAdvisor review
« No internet and no help by reception »

I had a double room for the weekend and both premium and regular internet connections were unstable in my floor. I mention this because for me internet is important, since my work demands connection and remote access all the time, even during night. I needed to tell the reception desk TWO times about this until they finally admitted to me the truth about a system failure that needed to be addressed. Of course, they didn't do a thing about it until Monday morning, which left me using poor and slow phone data during the weekend nights. They mishandled the situation, putting ZERO priority to solve the issue in time, lied to me twice about the nature of the problem and false-promised me with stable connection

Anonymous Business - 05/07/2018 AccorHotels certified review
« Top Business-Hotel »

mordern, sauber, gute Infrastruktur

Anonymous Business - 04/07/2018 AccorHotels certified review
« ok »

I had to search and ask for coffee and also for the reception. The check out was very easy and quick, but i had to ask for my invoice afterwards.

Miken Business - 30/06/2018 AccorHotels certified review
« Effective and efficient in peasant surroundings. »

Effective and efficient in peasant surroundings. Things to improve - I like to use the stairs both to familiarise myself with the escape routes if the lifts are shut down in the event of a fire and its faster from the 2nd floor to the ground floor, better signposting from the lobby would help. Nothing else. Breakfast was very good with a wide variety of choices and a nice smiling face to welcome us each day.

Thierry Business - 24/06/2018 AccorHotels certified review
« Hassle free »

PLeasant hotel in a central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Johanna Boss Direktionsassistentin

A.v. Business - 24/06/2018 AccorHotels certified review
« I feel that I did not receive or feel like a Platinum Member which I experience at any other Accor Hotel. »

After staying multiple times at your premises this is the second time I receive this treatment in your Hotel from your staff. I have been to Ibis Hotels across the world where the treatment and service was way better than yours. Either its a Hotel issue or an education issue. I can tell you that if nothing will change I will not come back to your Hotel and keep in mind that the options are many in Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aristidis V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; and of course esspecially for our loyality members. Please rest assured that we are always trying to provide the best service. I am very sorry, that we could not provide these best services to you! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am very sure, that we will also be able to make you feel welcome with your next stays. As a small compensation I would like to offer you 350 extra Points on your Le Club Accorhotels card. Sincerely, Johanna Boss Direktionsassistentin

Anonymous Friends - 22/06/2018 AccorHotels certified review
« Pleasant stay in well equipped rooms »

I enjoyed my stay - the rooms were clean and well equipped. The bed was a bit soft for my liking. There was not enough reception staff in my opinion.

Erkin B. Couples - 13/06/2018 AccorHotels certified review
« Perfect; except the complicated wifi connection procedure. »

We could connect to hotels wireless system three days later, after many trials and asking the reception a few times. Finally we understood that the connection procedure was completely different than the instruction given to us at check- in. Wish that meaningless piece of paper was not given to us during check in. The breakfast was perfect. It was well worth the extra cost. A minor issue about breakfast was the absence of black tea.

Sanna-Kaisa S Friends getaway - 13/06/2018 TripAdvisor review
« Great location but could benefit from some improvements »

We arrived pretty late and the check in counters were basically tables in the lobby. We where told that the breakfast was served between 6-10 but not how much it cost. We had not prebooked breakfast. The Rooms are small but serve their purpose. Very nicely decorated but I am not a fan of carpet in hotels and the toiletry products seemed cheap and there were no conditioner only schampoo. I expect conditioner and body lotion in a 4-star hotel. The best part is the location. It is near the central station and you can walk to the Berlin Wall memorial. Trams stop just outside the door and the Metro is also very close.

Rebecca Friends - 11/06/2018 AccorHotels certified review
« Clean and comfortable, good location »

Room was small but clean and comfortable. Bathroom was nice and modern with a good shower. Hotel very well located for transport links. Staff were always polite and helpful.

Hugh F. Families - 05/06/2018 AccorHotels certified review
« most enjoyable »

Had a great stay in May with my son celebrating my birthday, very clean rooms, and all the staff could not be more helpful, would highly recommend this hotel, perfect for our short break

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh F., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johanna Boss Direktionsassistentin

Esther Couples - 03/06/2018 AccorHotels certified review
« Good location but air conditioning needs to be fixed »

Friendly staff, great breakfast and good value. However, the room was extremely stuffy due to inadequate air conditioning system. This really impacted our stay.

Dr B. H. Business - 31/05/2018 AccorHotels certified review
« Great hotel conveniently located »

Great rooms, superb breakfast, excellent location.

Jordan M. Friends - 30/05/2018 AccorHotels certified review
« Good »

Hotel good beds good shower good very clean, air con rubbish

Don S. Couples - 29/05/2018 AccorHotels certified review

The room was efficient and the bed was excellent. The only issue was that the air conditioning fan motor was very noisy at night and affected our sleep

Matt Couples - 29/05/2018 AccorHotels certified review
« Wonderful hotel with a very helpful and friendly staff. »

Everything was perfect and just what we needed. Breakfast was great and even leaving at 4:30 in the morning the hotel staff was able to get us breakfast to go. Definitely will be staying again if I am back in Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew B., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johanna Boss Direktionsassistentin

Dragan Solo - 27/05/2018 AccorHotels certified review
« Quite satisfactory. »

Good location. Good access to transportation. Facilities and service very satisfactory. Fair room size and facilities. very good connectivity. Room could be decorated with more attention.

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