Novotel Suites Paris Nord 18ème Hotel 4 stars

TripAdvisor rating 3.5/5 1,378 reviews
Novotel Suites Paris Nord 18ème
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Hotel extras

  • Spacious and comfortable suites

  • Suites that can be converted into meeting spaces

  • Fresh and prepared dishes available in the dining area

  • Fully equipped, 24-hour fitness room

  • In the northeast of Paris and 20 minutes from Paris city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Ironing room
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suites Paris Nord 18ème

1 Impasse Marteau
75018
paris
france

Tel: +33149463939

Fax: (+33)1/49463940

Contact email

Check-in from 14h00

Check out up to 12h00

  • 302 :   302 PTE DE CHAPELLE

  • PORTE DE LA CHAPELLE :   12 PTE DE CHAPELLE

  • T3 :   T3 PTE DE LA CHAPELLE

  • By plane

    PARIS ORLY At 36km / 22.37 miles

  • By plane

    PARIS ROISSY CDG At 19.9km / 12.37 miles

  • By train

    PARIS NORD At 3.3km / 2.05 miles

GPS :48.901582, 2.359529

Our accommodations

Superior Suite with 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed, 1 single sofa bed and 1 pull-out bed

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite for guests with reduced mobility - 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

BOUTIQUE GOURMANDE

Type of cuisine: French

In the mood for a snack or a gourmet bite? The Novotel Suites Boutique offers everything you need to satisfy your hunger with a wide range of cooked dishes, salads and desserts to enjoy in your Suite at any time of day or night

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DE L'HOTEL

Photo non contractuelle / Strictly non binding

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Paris Nord 18ème

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

2,460 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,378 reviews

UNSAFE - DO NOT STAY

Customer review rating 3.9/5

Tj F. Families - 01/04/2019 AccorHotels certified review

I also wrote this on Tripadvisor. So disappointed this is an Accor hotel. It should never be recommended: UNSAFE LOCATION - Once locked inside the hotel, the rooms and staff were fine. Getting to the hotel is a safety hazard. Following the text instructions from the hotel to use the local metro stop and walk to the hotel, my family of 4 had to walk through 2 refugee camps at 10pm. We were too far into the bad area to turn around safely with various people following us. When booking the hotel, I did not realize Paris police consider this area a NO GO area for women let alone families. If you read this and still stay at this hotel, it's on you. This is clearly a DO NOT STAY location.

Good room, Good service But not in Good place

Customer review rating 3.9/5

Hany T. Families - 01/04/2019 AccorHotels certified review

Hi I satisfied with service food and room but not the place of the hotel. Around of hotel there are a lot of junkies and homeless people which make my family difficult to go in and out from hotel.

UNSAFE - DO NOT STAY

TripAdvisor rating 3.5/5

TJ_F62 Family - 29/03/2019 TripAdvisor review

UNSAFE LOCATION - Once locked inside the hotel, the rooms and staff were fine. Getting to the hotel is a safety hazard. Following the text instructions from the hotel to use the local metro stop and walk to the hotel, my family of 4 had to walk through 2 refugee camps at 10pm. We were too far into the bad area to turn around safely with various people following us. When booking the hotel, I did not realize Paris police consider this area a NO GO area for women let alone families. If you read this and still stay at this hotel, it's on you. This is clearly a DO NOT STAY location.

Very bad location

Customer review rating 3.9/5

Sal S. Business - 18/03/2019 AccorHotels certified review

Located in the 18th arrodissement. Hundreds of homeless camping across the street (under the bridge) that makes you feel unsafe. Besides, Staff very helpful, excellent breakfast and very clean.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Corinne METAIS Deputy Manager
Customer review rating 3.9/5

Adewale O. Couples - 18/03/2019 AccorHotels certified review

Very nice

Dear Mr ADEWALE O., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Nord 18ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne METAIS Deputy Manager

Good hotel but the surrounding is really bad

Customer review rating 3.9/5

Anonymous Business - 06/03/2019 AccorHotels certified review

Good Hotel with quite nice setup but the area around it is not nice at all.

Dear Mr M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Corinne METAIS Deputy Manager

More than expected

Customer review rating 3.9/5

Diakaridia C. Families - 04/03/2019 AccorHotels certified review

Great staff. Professionnal and helpful. Spacious rooms. Perfect internet connection. Well i enjoyed my stay with my kids.

Dear DIAKARIDIA C., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Nord 18ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne METAIS Deputy Manager

very bad location

Customer review rating 3.9/5

Anna Couples - 26/02/2019 AccorHotels certified review

The location is what destroyed the whole experience. we felt very unconfortable

Hotel Okay, customer service was horrible

Customer review rating 3.9/5

Anastasija S. Families - 24/02/2019 AccorHotels certified review

Booked superior suit for 2 adults and a child, everything was okay for the first 4 days, then one day I went down to reception to say my card wasnt working, the man was on the phone but still dealt with my query, asked for my room number, swiped card and gave it back to me, then a minute later he calls me and says "Its not your room", while still on the phone with someone else, I answered back saying that it is my room, I called my room number 2 more times but he just kept saying "its not your room". I felt so embarrassed, took out my drivers licence and showed it to him, he then nodded and gave my licence back while still on the phone with someone.. no sorry, no nothing. Then next morning I went down to reception to ask about invoice that I got on email, everything was explained and then woman says "you know you are not staying here tonight, right?" And I had no clue what she was talking about, she then said "there was a bomb found near here, and hotel will be closed for tonight, my colleague was meant to inform you".. but apparently colleague forgot to inform us.. nice! We were told to go to Novotel Est, went there, got our cards for the room, went up to the room and found that tiny room, that was literary 3 square meters, one tiny window, no microwave, no coffee machine, no bath, no place to move. We went down to reception and I asked if there was a bigger room because I paid for 6 nights in a big superior room with all the kitchen appliances etc, I was told I need to pay extra if I wanted to move to a bigger room.. well I think its a nonsense! Then when we were at the bar, I ordered cheese board for one which was 8.50, and drinks for me and husband, at the end when we were paying a bill I noticed that we were charged 15 for the cheese board, but only noticed after I paid and my husband asked me not to say anything because there was no point after our experience with reception staff earlier that morning.. so overall I can stay that Novotel suits have very good rooms, cleaning staff were very good also, but staff at reception was rude and unprofessional. Novotel Est.. well no words to explain how our last day of Valentine's trip to Paris was ruined.. worst place we ever been to considering we are travelling around Europe a lot.

Disappointing service, terrible location

Customer review rating 3.9/5

Aleksander Couples - 17/02/2019 AccorHotels certified review

Service was of of very poor quality. The staff did not speak English. We were relocated to another hotel for a part of our stay and informed of the fact one day before in the evening, by email. No one responded to my email regarding this fact. What is more, the hotel is located in a terrible neighborhood, surrounded by homeless people, some of them hostile. I’d never recommend this hotel to anyone.

Not a great place considering the area outside

Customer review rating 3.9/5

Rajaram W. Families - 17/01/2019 AccorHotels certified review

Positives: Clean & big room, Friendly & helpful staff, amazing breakfast Negatives: Poor performance of Air Conditioning system Area outside the hotel with refugees living in hundreds in tents. Never felt safe while going out or coming in the hotel. This is a factor that has convinced me not be in this hotel from now on ever.

Hotel was ok, location was not.

Customer review rating 3.9/5

Angelina Families - 11/01/2019 AccorHotels certified review

My kids and I had to change rooms due to noise. Also they are 6 and 12 and we're harassed by the camp of homeless people set up under the bridge across the street. Made things uncomfortable.

Pleasant stay at Novotel Suites

Customer review rating 3.9/5

Erick S. Families - 10/01/2019 AccorHotels certified review

Nice and excellent hotel. The room is clean and nice people. It has kitchen in it, shower and bath are very good. Nearby to the center of Paris. Price-quality is very good.

Terrible location

Customer review rating 3.9/5

Miguel Q. Families - 08/01/2019 AccorHotels certified review

Location is full of inmigrants location is extremely dangerous for tourism You cane be robbed or assaulted

Customer review rating 3.9/5

Marloes Couples - 07/01/2019 AccorHotels certified review

Conveniently located hotel, good bed. Spacious suite. Heater/aircon of the room did not work well, it was not possible to cool the room. It’s a pity that so many disposable items are used for breakfast. This does not match the advertisements In the elevators that so many trees are saved.

Great comfortable fab for kids

Customer review rating 3.9/5

Matthew Families - 06/01/2019 AccorHotels certified review

We love Novotel Suites. It is so kid friendly and with two young children it works really well. Staff were very kind.

Its was a nice place nextime iam back there 👌🏿

TripAdvisor rating 3.5/5

Climber43166447708 Family - 04/01/2019 TripAdvisor review

It was good for al people its a good hotel people there ate nice and friendly iam back nextime for sure for going out nightlife its was good verry good paris i have good time over there this hotel you can go

OK

Customer review rating 3.9/5

Ganesh R. I. Business - 24/12/2018 AccorHotels certified review

Was fine

Great Hotel Terrible area

Customer review rating 3.9/5

Richard G. Families - 17/12/2018 AccorHotels certified review

The Hotel and staff were great. The hotel itself is in a terrible area surrounded by refugees living in tents. The approach to the hotel is very intimidating especially when travelling with a young family.

Great customer service

Customer review rating 3.9/5

Aneil Families - 12/12/2018 AccorHotels certified review

I have been given wonderful customer service experience by Mr. Miguel Thomar. He has helped me to change my booking with ease. I have used Novotel many times in past and I would recommend it for the future too. only surrounding areas have issues of refugees and nuisance if hotel sorts out that Hotel would provide a pleasant experience to everyone.

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