Hotel - Novotel Suites Hamburg City
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hamburg City Hotel

4.0/5 1,392 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our suites

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 6,883 reviews

Our guest reviews for Novotel Suites Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,392 reviews
Hauke B. Business - 17/01/2019 AccorHotels certified review

Breakfast bad and not worth the money Bread dry. Eggs wobby. Too little space Being asked for room number just after coming down from rook exiting the elevator inconvenient, will not take breakfast again and try to book differeny hotrl

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hauke B., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Salal1 Families - 11/01/2019 AccorHotels certified review
« Top Hotel, big rooms, friendly Staff, central location to the City »

We are as usual very pleased to stay in this Hotel, as this not the first time. The Staff is very good, competent and friendly. The Service is very good. The Hotel rooms are clean. The room facilities are Generous with good variability. We recommend this hotel strongly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saad A., What can we say to your review?! WOW! It is a big pleasure to get this kind of positive feedback. We are more than delighted that you feel so comfortable staying with us over and over again. Please rest assured that we will share your praise to our team, which provides to prepare a pleasant stay to you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Philidor Families - 10/01/2019 AccorHotels certified review
« One of the worst Accor Hotels I have ever stayed in »

Right from the first moment (checkin) through to departure the stay was well below expectations. The reception staff were aloof/bordering on rude. The rooms were old and not up to expectation. Breakfast... less said the better but definitely not worth the money. If I had booked to stay at a 2 * (star) Ibis hotel I might not be disappointed as that it what the hotel should be rebranded as.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan K., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager

Anonymous Business - 09/01/2019 AccorHotels certified review
« A comfortable and pleasant place to stay »

The staff were helpful and room was warm and comfortable, would recommend. Breakfast was fine, but could have had more fresh fruit available, but my stay was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane F., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Michael V. Couples - 09/01/2019 AccorHotels certified review
« pleasant »

we enjoyed the spacious room and I find it important that toilet and bathroom are separated. I also approve of having a sofa to sit down after a long day of sightseeing and the option of making tea in the room. The cleaning service was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael V., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Suzeq Families - 08/01/2019 AccorHotels certified review
« Friendly staff »

Great room for our family of four. Staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan R., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Dmitry Families - 06/01/2019 AccorHotels certified review
« Good »

Usual staying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitry L., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Ivor Families - 03/01/2019 AccorHotels certified review
« Good location. »

Staff helpful. Housekeeping friendly. No noise and a good view from the window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivor S., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Jens H. Friends - 03/01/2019 AccorHotels certified review
« Nice New Year Stay »

The hotel is centrally located, has good rooms with lots of space. The staff is very friendly. All in all a good and not very pricy stay for a holiday in living Hamburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens H., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Joe Families - 02/01/2019 AccorHotels certified review
« Fine »

All good only though it was one lay over

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorey C., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Dian N. Families - 30/12/2018 AccorHotels certified review
« Extremely satisfied staying at this hotel! »

We had amazing experience staying at Novotel Hamburg. They have complete room facilities that we needed, like microwave, boiled water & refrig. They also have big rooms for family and also sliding devider wall. Very recommened & Good job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dian N., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely and a happy New Year! René Ykema General Manager

Anonymous Business - 27/12/2018 AccorHotels certified review
« Check in and Check out continue to be troublesome »

Very good except for when issues raised are stated as due to the staff being new or not trained. Why is Novotel still saying this..........please it the claim make by management true then please resolve the training issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike K., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager

Luis Business - 20/12/2018 AccorHotels certified review
« It was nice. »

Breakfast did not include scrambled eggs, but everything was nice and cute and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis Mario D., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we hope and wish you merry x-mas! Sincerely, René Ykema General Manager

Trevor Families - 20/12/2018 AccorHotels certified review
« Great. We would definitely book again. »

The staff were very helpful. Room was an excellent size and well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor D., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we wish you merry Christmas! Sincerely, René Ykema General Manager

Mitchell H. Families - 17/12/2018 AccorHotels certified review
« Nice hotel, good value. »

The hotel staff were/are superb, knowledgeable and swift to help. The room was spacious, although the decor was dated and some of the fittings were really in need of urgent attention. To describe the room as a suite was really pushing it. However, it was priced sensibly and overall the location of the hotel etc meant it worked out well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mitchell H., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Cavern C. Families - 15/12/2018 AccorHotels certified review
« Below Expectations »

Despite the brand (NOVOTEL), the hotel was pretty simple with no restaurant. While it is nicely located with lots of amenities in the vincity, the hotel was a pale comparison to the one besides (Motel One) which was a lot lesser in name as you read. There is a lot of improvement space for the service staff, as the service attitude was way below expectations (you don’t exactly feel welcomed even when you are a Platinum member).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cavern C., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager

Paul Business - 06/12/2018 AccorHotels certified review
« Soft be, small pillow »

The hotel is well located for work and the rooms are of a good size; unfortunately the beds are very soft, the pillows small and the walls thin so I didn't sleep great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul James N., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager

Kjetil Solo - 06/12/2018 AccorHotels certified review

Friendly staff. Large rooms. Good location. Smal breakfast area, bussy at time. Will use this again when returning to Hamburg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kjetil T., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Anonymous Business - 05/12/2018 AccorHotels certified review
« Business stay »

Efficient, standard stay, no bad surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanpatrick R., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Mumbaigill Couples - 04/12/2018 AccorHotels certified review
« good place to stay »

good room and friendly staff but room far too warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian Y., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

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