ibis Frankfurt City Messe Hotel

In Frankfurt for a concert. E-check in so very quick. Efficient staff, as usual. The helpful girl on the front desk directed me to the nearest ATM. Room spotless, as usual. Quick nap and off to the concert. On return I made use of the voucher for a free drink at the bar - very welcome! Good night's sleep in the very comfortable bed, nice hot shower but only juice and coffee in the morning as I was on an early train, but the food looked good! Overall, Ibis delivered just what I wanted,which is why I always book with them!

Staff was rude, asked for ironing board and iron, first said don’t have then asked for deposit of 20 euros cash, which I didn’t have as I was travelling from uK... Finally agreed to give after leaving my driving license behind the till...

Very Good. I would suggest to have Tea, coffee making facility in rooms.

Very good location to go to the Messe. Price: I prefer to pay a little bit more - but to have some amenities, like proper soap, a kettle for coffee and tea (at least).

What a shame for a hotel to have sponges as mattresses and no closets in the room. Bed sheets that feel like sand paper and so expensive. Worst rip off experience of my life.

Quality of the accommodation was good as usual. Just I did not appreciate the service. My application is set up with same futures each time and by default I book for 1 person which is mainly the case. This time though I was with my husband and it appeared to be big problem that I did not book for 2. Moreover there was absolutely no welcome gift, just higher bill. Funny thing is two days later I was in another Ibis where the attitude, the warm welcome and the staff were exactly the opposite of what I had in your establishment. There as well I had booking for one, but they never done any remarks coming to two...

Seems like some staff is not really professional or experienced enough

We had a good experience overall. Check in was smooth , but I was charged Euro 15 for early check in which could have been avoided as I am a permanent guest at this hotel. Breakfast was good.

All staff was friendly and helpful The room (418) was rather basic but ok, I was missing e.g. a safe for laptop and valuables. The bed was very comfortable but quite short and unfortunately the two beds easily drifted apart so sleeping diagonally was not an option (I'm 193 cm tall). The bathroom was very basic, the sink a bit smelly and the water temperature during showering varied. The flushing mechanism toilet was not quite intact and the water tank kept being refilled in regular intervals (unfortunately had no time to report during check out) Service in indoor restaurant was very good, the food and drink as well. Service in beer garden left some room for improvement, some food orders took a long time and the wrong food was brought ( I was there with group of colleagues). Atmosphere in beergarden is not great, open space should be somehow broken up by e.g. plants.

Started with booking a twin room and then being told on arrival I had to pay a supplement for the second person. Was unexpected and reluctantly paid. At 03:00 in the first room someone was repeating calling the room line. When thisnwas picked up after being woke up no one responded. This happened twice both times waking up. On the second morning there was no hot water. The lady on reception was kind enough to enable a room move.

My stay was short, but satisfactory. The only down Point was the breakfast. The Service was overwelmed. It took over 10 minutes to bring more eggs ans stuff.

The staff on reception, and in the restaurant are very courteous and pleasant.