ibis Frankfurt City Messe Hotel

All staff was friendly and helpful The room (418) was rather basic but ok, I was missing e.g. a safe for laptop and valuables. The bed was very comfortable but quite short and unfortunately the two beds easily drifted apart so sleeping diagonally was not an option (I'm 193 cm tall). The bathroom was very basic, the sink a bit smelly and the water temperature during showering varied. The flushing mechanism toilet was not quite intact and the water tank kept being refilled in regular intervals (unfortunately had no time to report during check out) Service in indoor restaurant was very good, the food and drink as well. Service in beer garden left some room for improvement, some food orders took a long time and the wrong food was brought ( I was there with group of colleagues). Atmosphere in beergarden is not great, open space should be somehow broken up by e.g. plants.

Started with booking a twin room and then being told on arrival I had to pay a supplement for the second person. Was unexpected and reluctantly paid. At 03:00 in the first room someone was repeating calling the room line. When thisnwas picked up after being woke up no one responded. This happened twice both times waking up. On the second morning there was no hot water. The lady on reception was kind enough to enable a room move.

My stay was short, but satisfactory. The only down Point was the breakfast. The Service was overwelmed. It took over 10 minutes to bring more eggs ans stuff.

The staff on reception, and in the restaurant are very courteous and pleasant.

sleep, park and fly

everything was great. only one comment to room cleaning.... I missed vacuum cleaning during the stay.

Not good. Compared to the other IBISs I've been, I found many problems: - Rooms not perfectly clean - Breakfast: 10 minutes to wait scrambled eggs and bacon to be refilled on the buffet and for two mornings I found something missing from buffet not being refilled - Staff not particularly kind

alles ok

Alles gut!

The room was the standard, comfortable bed and work space. Bar staff were friendly and supportive. Minus point was that I was not offered any welcome drink.

Overall satisfied with the stay. Check-in could be improved: we arrived earlier but couldn't complete the check-in earlier. We would have waited for our room key but wanted to complete at least the check-in process beforehand which was not possible.

Basic, but satisfactory

After checking in when I went to my room, there was no power in the room. Came back to reception and changed my room. Apart from this my stay was trouble free.

We were able to check in early which was fantastic. We had an electrical problem which was fixed immediately which was excellent. Our only complaint is the temperature in the room which was not adjustable and too warm for our liking.