Novotel Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 3.5/5 5,407 reviews
Novotel Paris Centre Eiffel Tower
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Hotel extras

  • Facing the Seine, 8 minutes walk from the Metro 6 & 10 lines.

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Dear Guests, please note that our Japanese gourmet restaurant: the Benlay will be closed from July 22 to August 21, 2019, inclusive.

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Contact email

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :   42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :   70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :   6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :   10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Currently, close to our hotel

Paris Vélotour

From 30/06/2019 to 30/06/2019

At 1.1 km

Illusions, exhibition

From 06/11/2018 to 25/08/2019

At 2.7 km

Tour de France

From 06/07/2019 to 28/07/2019

At 2.8 km

Zazie, Zaziessenciel Tour, concert

From 12/11/2019 to 16/11/2019

At 4 km

Paris Design Week, PDW

From 05/09/2019 to 14/09/2019

At 6.4 km

Comic Con Paris 2019

From 25/10/2019 to 27/10/2019

At 8.5 km

Whisky Live Paris

From 05/10/2019 to 07/10/2019

At 8.5 km

Microbiote, exposition

From 04/12/2018 to 04/08/2019

At 9.2 km

AQUA: water from top to bottom, exposition

From 20/10/2018 to 18/08/2019

At 9.3 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Standard Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and single sofa bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed and views ofParis

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and single sofa bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: ‌6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: ‌4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with queen-size bed and views of Paris

  • Max. number of persons: ‌2
  • Area: From 70
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

This is the meeting place for traditional Japanese gastronomy lovers. Sushi or Teppan Yaki at your choose. The Japanese restaurant, Benkay, a real Parisian institution, offers views of Paris and the Seine. Closed from 7/22 to 8/21/19. inclusive.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Photo non contractuelle / Strictly non binding

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Photo non contractuelle / Strictly non binding

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

10,364 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

5,407 reviews

I enjoyed my stay

Customer review rating 4.0/5

Direct B. T. Business - 17/06/2019 AccorHotels certified review

Business travel, but the bedroom was very small

Dear Mrs R., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, and any other remarks. Rest assured that it will be shared with all our department managers who strive continuously with their teams to improve the quality of our welcome and our services. Thank you again for sharing your experience, we hope to have the pleasure to welcome you next, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Bathroom needs update

Customer review rating 4.0/5

Tim W. Business - 17/06/2019 AccorHotels certified review

The shower door was hanging off the hinges. There are no outlets in the bathroom. The only available outlet in the room was far away from bathroom and not near a mirror. Having a fridge was nice. A small sink in the water closet would be a hygenic upgrade.

Dear Mr W., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned, in order to take the appropriate measures to address the problem and prevent future occurrence. Please note that only our Suites offer a complete mini bar, in our other bedrooms, and according to the Novotel standards, the mini bar is available as a courtesy fridge, as the sink in the toilet that is not a mandatory criterion in France, but we fully understand that this may surprise and do not agree our international guests. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future, We decided to credit 1500 points on your Le Club Accor card member's. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Ms P.

Customer review rating 4.0/5

W. P. Business - 16/06/2019 AccorHotels certified review

Room coffee/ tea and bath products not refreshed for 4 night saty. Hotel was so full I had to wait for 20 min to get an elevator down Hotel staff not helpful at checkout

Dear Mrs P., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are really sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback as Gold member is very important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate and corrective measures with their teams to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2500 on your Le Club Accor card member's. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Overall stay experience was good, but the warmth what we experienced at Novotel-Zurich was missing.

Customer review rating 4.0/5

Gaurav Families - 16/06/2019 AccorHotels certified review

a. Rooms and amenities etc. - were good, only thing missing was a cupboard b. Breakfast - putting a Queue to have break fast was a surprise - this should have been informed to plan morning accordingly. Moreover warmth in the counter was missing. Saw around 20-25% Indians and food option of some vegetarian dishes would have been great. c. It was surprising to see utensils, that is bowls and spoons were not clean in more than 2 days of stay. d. Reception - lady who checked us in took the Original Invoice what we got from Novotel Zurich so that bills can be generated accordingly. But didn't returned it back, moreover room invoice was not received. Please arrange a mail of same. e. Overall stay because of location etc. was good, and no complain but had a decent time. Thanks for taking care during our stay.

Dear Mr s., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry if some services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have already asked the reception desk to do all necessary regarding your invoices and come back to you as soon as possible. We appreciate your sharing your concerns, It is our hope that you will give us the opportunity to welcome you next, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Location was good, front desk was slow and not helpful.

Customer review rating 4.0/5

Anonymous Families - 16/06/2019 AccorHotels certified review

The front desk took over 30 minutes to check us in. When we asked about breakfast they said we didn’t have it, even though we prepaid for it. Breakfast staff was awkward to check us in and slow. The room was a nice size but not clean! There was dark hair in the bathroom and brown stains on the walls. Most of the other walls had stains and marks along with the carpet.

Dear Mrs D., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that we will take the appropriate measures with our deparment managers to address the problem and prevent future occurrence. We appreciate your sharing your concerns, It is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Bad experience

Customer review rating 4.0/5

Jules N. Business - 15/06/2019 AccorHotels certified review

1- My room has not been cleaned 2- My invoice was not sent on time 3- The invoice that was sent late was wrong 4- I was not given enough details for the breakfast 5- My accor miles was not accounted correctly

Dear Mr N., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience and some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return has been shared with our department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence. Our Room Division Manager will come back to you soon regarding your invoice and your Le Club Accor points. We appreciate your sharing your concerns, We decided to credit 2500 points çon your le Club Accor card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Desperate need to renovate

Customer review rating 4.0/5

Singapore Families - 15/06/2019 AccorHotels certified review

The carpet, furniture, fittings all were dirty and need to be replaced

Dear Praveekamalmr J., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Mr Keng W. Sih

Customer review rating 4.0/5

Sih K. W. Families - 15/06/2019 AccorHotels certified review

Overall our stay was great.

Dear Mr Keng W., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Receptionist Mr. Paul is pathetic, very arrogant and non cooperative

Customer review rating 4.0/5

Anuj P. Business - 15/06/2019 AccorHotels certified review

It was worst experience. Mr. Paul (Receptionist) had a strong feeling that if is owner of Novotal and Guests are beggars. Guests are dependent on him, if he won't allow, customers can not stay in hotel. Rude person like Mr. Paul leave very bad impression about Novotal in customer's mind. Because of bad behaviour of Mr. Paul, i am thinking not stay in Novotal in future.

Dear Mr P., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are really sorry that your experience, especially your check-in, did not meet your expectations, please allow us to express our sincerest apologies. These failures do not reflect in any case the quality of service that all our teams are working continously to provide to our guests, therefore, your feedback is important to us. Please rest assured that Paul has since been summoned by our Room Division Manager, on the one hand, to be able to hear his version of events, and on the other hand, to remind him the rules of hospitality in force in our hotel. We appreciate your sharing your concerns, We decided to credit 1000 points on your Le Club Accor card member's, It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Joe C. Friends - 15/06/2019 AccorHotels certified review

Amazing! The shaft was very thoughtful and helpful! Would definitely stay there the next time I come to Paris.

Dear Mr C., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Not a 4-star hotel al-round

Customer review rating 4.0/5

Alvaro Business - 14/06/2019 AccorHotels certified review

1 night business trip. Third time in a a month. Every stay worst than the previous one: - Worst room - Unkept room - Breakfast cook for fresh ommetettes... is no longer - Worst dinner

Dear Mr V., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned, in order they take the appropriate measures with their teams to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2000 points on your Le Club Accor card member's. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

N. Couples - 13/06/2019 AccorHotels certified review

Nice hotel

Dear Mrs N., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our welcome and our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Short weekend break in Paris

Customer review rating 4.0/5

William F. Families - 12/06/2019 AccorHotels certified review

Visiting Paris to see friends

Dear Mr F., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Novotel Paris Centre Tour Eiffel Dissapointment!

TripAdvisor rating 3.5/5

Tejas S Family - 12/06/2019 TripAdvisor review

Booked a 2 night stay and requested interconnecting rooms due to travelling with three young kids, even rang the hotel two days prior to check in to request the same. Upon checking we were given two rooms however one was on the 21st floor and the second one on the 26th floor. The duty manager agreed to make mends by giving us a suite for the second night however that didn't happen! We were given a partial refund however our stay will be memorable for all of the wrong reasons at this hotel. The service is very poor whether its at check in or at breakfast. The staff are overstretched and there are long queues everywhere in the hotel. NOT A PLEASANT STAY!!!

Good evening Tejas, Thanks for sharing your experience to the Novotel Paris Centre Tour Eiffel, I'm really sorry to read that this one did not lived up to your expectations, please accept, in the name of all our team, our sincerest apologies. We all strive continously to improve the quality of our welcome and our services, and your opinion is important to me. I will share your comment with my Room Division Manager & my Food & Beverage Manager, in order they do all necessary to correct and improve the subjects concerned. I hope we will have the opportunity to welcoem you next in order to regain your trust, Kind regards,

Old hotel, dirty

Customer review rating 4.0/5

Anonymous Business - 11/06/2019 AccorHotels certified review

The room was old. It urgently requires a renovating. The overall service in the hotel can be improved drastically as well as the quality of the food.

Dear Mr B., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your feedback will be shared with our Department Managers concerned, in order to take measures to address the problem and prevent future occurrence. Concerning our bedrooms, please note tha twe have already renovated 400 rooms (on 764), but yours is not yet part of them. We appreciate your sharing your concerns, We have decided to credit 1000 points on your Le Club Accor mamber's card, It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Novotel Paris Center Tour Eiffel

Customer review rating 4.0/5

David W. Couples - 11/06/2019 AccorHotels certified review

What a brilliant location if you want to be where the action is. The hotel staff from the GM down are very friendly and attentive to your needs. Our room was one of the best Nice and quiet, good size and great bed. The room was very clean and tidy and had sensational views of the Eiffel Tower and over the Seine and towards the city. it was only a short cab ride to Roland Garros for the tennis. The Bar/ restaurant were great value for meals and drinks. The Concierge were brilliant and Dominique spoke fluent english. This is a great Novotel with great Location and Staff. We will be back.

Dear Mr W., What a great comment, thank you! We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

awesome

Customer review rating 4.0/5

D. M. Couples - 10/06/2019 AccorHotels certified review

it was perfect we enjoyed everything the pool the quiet:) we didn t felt persecuted and we loved the intimacy:*

Dear MrsDevian, What a nice comment! We very much appreciate you take time to complete our guest experience form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Rest assured that your return will be shared with all our teams, as a compliment, who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Horrible place unhygienic

Customer review rating 4.0/5

Anonymous Families - 08/06/2019 AccorHotels certified review

No proper ventilation in bathrooms, whole room smells actually entire floor smells Booked family room to end up in 13&25 floors

Dear Emad E., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All ouir teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with all our department managers concerned in order to take the correc tive or appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 1500 points on your Le Club Accor card memeber's, It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Excellent hotel

Customer review rating 4.0/5

Anonymous Families - 08/06/2019 AccorHotels certified review

This was my second time staying at this hotel for overnight trip in Paris. Hotel and customer service exceptional!

Dear Mr J., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Rest assured that your return will be shared with our team. I am sure that this feedback will serve as an encouragement to all of them who strive continuously to improve the quality of our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good location with very good personal attentions.

Customer review rating 4.0/5

Dl Families - 07/06/2019 AccorHotels certified review

Compared to medium ratings on the social websites, I was happy with the choice who met expectations. Of course the breakfast experience can be improved even we had not to queue too long in order to have our table. Second day was challenging to get the right food choice as the crowd was there...

Dear Mr L., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. We are delighted that you enjoyed your stay with us, and it is always a pleasure to receive positive feedback and any other remarks. Rest assured that your return will be shared with all our teams who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
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