Hotel - Mercure São Paulo Ginasio Ibirapuera Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Ginasio Ibirapuera Hotel

4.0/5 519 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

Apartments measuring 334 sq. ft. (31 m²) with a balcony and two living spaces (bedroom and lounge), cable TV, WIFI internet, hair dryer in the bathroom and minibar. Accommodates up to two people.Classic Apartment with twin beds Apartment measuring 334 sq. ft. (31 m²) with a balcony and two spaces (bedroom and lounge). Twin beds, cable TV in the bedroom, WIFI internet, hair dryer in the bathroom and minibar. For up to two people.

  • 55 rooms
  • 55 non-smoking rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Minibar
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.3/5 AccorHotels Rating 2,821 reviews

Our guest reviews for Mercure São Paulo Ginasio Ibirapuera Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 519 reviews
Daniel Families - 13/02/2019 AccorHotels certified review

The stay was satisfactory. The hotel staff were attentious and prompt to any requests. However the room had some acoustic issues and we could hear the top floor using the toilet/shower. The balcony door could not fully close leaving a small gap and when the wind blew a wisle could be hear

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for sharing your opinion; we regret to hear that your experience at Mercure SP Ginasio Ibirapuera Hotel was not up to your expectations; Be assured that I´m taking the appropriate measures to solve the problems that you´ve mentioned. It would be our great pleasure to welcome you back in the future when we hope to have the opportunity to restore your faith in us. Sincerely, Vanessa Guedes General manager

Henri R. N. Business - 26/01/2019 AccorHotels certified review
« Good but was better in the past »

Mercure Gimnasio is a comfortable and afordable Hotel but when I stayed there 5 years earlier hotel and breakfast were better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henri, Thank you for sharing your opinion; we regret to hear that your experience at Mercure SP Ginasio Ibirapuera Hotel was not up to your expectations; Be assured that I´m taking the appropriate measures to solve the problems that you´ve mentioned. It would be our great pleasure to welcome you back in the future when we hope to have the opportunity to restore your faith in us. Sincerely, Vanessa Guedes General manager

Mauricio Business - 14/01/2019 AccorHotels certified review
« What one expects out of chain hotel. »

The swimming pool was not open. This was the only negative

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mauricio, We were very pleased with your recognition regarding Mercure Ginasio Ibirapuera. For us it is a pleasure that everything went perfectly during your stay. I hope to welcome you again for a next stay. Sincerely, Vanessa Guedes General manager

Giancarlo M. Couples - 08/01/2019 AccorHotels certified review
« Almost perfect »

Everything from check in to breakfast or room service went very well. The only big issue was the mattress, tha killed my back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giancarlo, Thank you for sharing your opinion; we regret to hear that your experience at Mercure SP Ginasio Ibirapuera Hotel was not up to your expectations; Be assured that I´m taking the appropriate measures to solve the problems that you´ve mentioned. It would be our great pleasure to welcome you back in the future when we hope to have the opportunity to restore your faith in us. Sincerely, Vanessa Guedes Gerente Geral General Manager

Jose Solo - 04/01/2019 AccorHotels certified review
« Great location, facilities and staff »

Situated between Paulista Ave. (longer uphill walk) & Ibirapuera park. Great modern room with small balcony, nice facilities - very good breakfast and reasonable rates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a wonderful 2019! :) Sincerely, Vanessa Guedes General Manager

Mauricio T. Business - 08/12/2018 AccorHotels certified review
« Very Professional and Friendly Front Desk Personnel »

Feel comfortable and welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mauricio, We very much appreciate your comments regarding your stay at the Mercure São Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback and some advices on how to improve our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a wonderful week! Sincerely, Vanessa Guedes General Manager

Vince I. Solo - 02/11/2018 AccorHotels certified review
« Quality experience and staff »

Excellent staff, friendly and always able to help when required. Facilities great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vince I., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Guedes General Manager

Stephen S. Friends - 08/10/2018 AccorHotels certified review
« Mr Stephen s. »

Highly efficient friendly fluent staff through out . Spotlessly clean room and facilities . very functional fitness centre . 5 star breakfast included . Ideal location in safe and vibrant area walking to bars ,restaurants ,coffee shops and shops . Very enjoyable stay ,returned again on way home . Will return .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen s., We very much appreciate your comments regarding your stay at the Mercure São Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Guedes Gerente Geral General Manager

Virginia M. Business - 07/10/2018 AccorHotels certified review
« Will not stay again »

Hello I am really disappointed by the service quality and the price range! I can believe we were waiting 25 minutes to check in when we were only clients at that moment, staff at reception having poor English skills, iron which stained my clothes and i had to return it 3 times to get a proper one, i asked to book a testaurant and i received the menu .... i dont know what to say. Sink leaking constantly and hearing the neighbors toilets sound at all time! Absolutely disappointed! Absolutely bad quality for a chain like Mercure in one of the beat areas of SP!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Ginasio Ibirapuera Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Guedes General Manager

Gabriel N. Families - 12/09/2018 AccorHotels certified review
« Refreshing »

i was very pleased with the acomodations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel N., We very much appreciate your comments regarding your stay at the Mercure São Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely weekend! Sincerely, Vanessa Guedes Gerente Geral General Manager

C S. Business - 26/08/2018 AccorHotels certified review

Chosen because of location. Staff very friendly and skilled. Check-in very efficient. Room for improvement: - Internet connections very slow. - Pool was in maintenance (and didn't appear to re-open soon. Should take the pool pics of their side. - Gym very limited / old. They rented out half of the space to a fitness centre you are not allowed to use as a guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christof S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Ginasio Ibirapuera Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. Thank you very much for your positive feedback regarding our staff. We will share your comments with our team! :) We appreciate your sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Guedes Gerente Geral General Manager

Couples - 25/07/2018 TripAdvisor review
« Good but cleanliness could improve a lot »

Hotel is good and well located, however is a bit old and require some care. I could see that the room was recently painted, however the cleaning after this paint was not so good, for it was able to see remainings of paint on the windows, white dust on the floor, etc. Also on sunday at 9am we got wake up by hammering and drilling sounds, which we were informed later it was for hotel maintenance in the 10th floor. swimming pool was not working but it was informed to the users in the billboard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Ginasio Ibirapuera Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Guedes Gerente Geral General Manager

Jaap Couples - 12/07/2018 AccorHotels certified review
« satisfactory »

good bed, good breakfast. but I lost my phone and unfortunately the hotel staff didn't report it to reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaap, Thank you for sharing your opinion; we regret to hear that your experience at Mercure SP Ginasio Ibirapuera Hotel was not up to your expectations; Be assured that I´m taking the appropriate measures to solve the problems that you´ve mentioned. It would be our great pleasure to welcome you back in the future when we hope to have the opportunity to restore your faith in us. Sincerely, Vanessa Guedes General manager

Marcel L. Families - 11/07/2018 AccorHotels certified review
« Overall OK - All went smoothly except for extra bed and pool »

Although an extra bed had been previously requested, it had not yet been taken to the room at the time of our arrival at 6pm, which was one hour after we were scheduled to arrive and six hours after check in could technically have taken place. Employees hastily brought the bed in, looked flustered, knocked yet opened the door without being given a go ahead to come in. Had employees in the room while my wife was in the shower. Not ideal. Pool was also being renovated and not available for use. Breakfast was very good and room was clean. All staff was helpful and service was good otherwise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcel, Thank you for sharing your opinion; we regret to hear that your experience at Mercure SP Ginasio Ibirapuera Hotel was not up to your expectations; Be assured that I´m taking the appropriate measures to solve the problems that you´ve mentioned. It would be our great pleasure to welcome you back in the future when we hope to have the opportunity to restore your faith in us. Sincerely, Vanessa Guedes General manager

Anonymous Business - 07/07/2018 AccorHotels certified review
« Good »

Experience was good. There was no one to help with my bags. Sao Paulo is not a safe place where you can leave your car open while your car yout bags one by one by yourself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you for sharing your opinion; we regret to hear that your experience at Mercure SP Ginasio Ibirapuera Hotel was not up to your expectations; Be assured that I´m taking the appropriate measures to solve the problems that you´ve mentioned. It would be our great pleasure to welcome you back in the future when we hope to have the opportunity to restore your faith in us. Sincerely, Vanessa Guedes General manager

Anonymous Couples - 14/06/2018 AccorHotels certified review
« SP Ginasio Ibirapuera Hotel »

Good location, room has a good size and all the accessories were working well, only problem was some noise in the morning due to some construction close to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavio Del Bianco de O., We very much appreciate your comments regarding your stay at the Mercure São Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize for the inconvenience related to the building next door. In a few months the noises due to the construction will be reduced. If you have the opportunity to stay with us again, if possible, just request in advace a quieter room and we will do everything possible to select a room where there will be no noise from outside. Thank you again and have a great week! Sincerely, Vanessa Guedes Gerente Geral General Manager

Fabio Couples - 12/05/2018 AccorHotels certified review

great stay... only internet connection that is very slow!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurilio, First of all, I´m sorry for the delay in answering your e-mail. We very much appreciate your comments regarding your stay at the Mercure São Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the internet connection. We are already taking appropriate measures do solve this matter as soon as possible. Thank you again for sharing your experience, and we hope to see you soon! Sincerely, Vanessa Guedes Gerente Geral General Manager

Rafael S. Families - 24/04/2018 AccorHotels certified review
« Very good »

Everything’s fine

Israel M. Business - 06/04/2018 AccorHotels certified review

It was good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Israel M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

Daniel R. Business - 28/03/2018 AccorHotels certified review
« Gostei de tudo! »

The whole stay was excellent. Not a complaint to be made. The staff were friendly and couldn't have done more to make our stay more enjoyable/comfortable. The pool, however, was not the most inviting space. It looked more like an old bath and the view was skewed by dirty grey windows so that was a bit disappointing but it didn't make us think any less of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

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