Mercure Warszawa Centrum 4 stars

TripAdvisor rating 4.5/5 2,402 reviews
Mercure Warszawa Centrum
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 50.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   175 DWORZEC CENTR

  • BY SUBWAY :   METRO CENTRUM

  • BY TRAM :   16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Currently, close to our hotel

The Festiwal Skrzyzowanie Kultur

From 22/09/2019 to 29/09/2019

At 263 m

The Frederic Chopin Museum in Warsaw

From 01/01/2011 to 31/12/2019

At 1.5 km

Summer concerts in Lazienki Park

From 14/05/2019 to 24/09/2019

At 2.9 km

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: x4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 large queen-size bed

  • Max. number of persons: x4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 1 single bed

  • Max. number of persons: x1
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: x4
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with twin beds

  • Max. number of persons: x4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 2 single beds

  • Max. number of persons: x4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more
Mercure Warszawa Centrum Meeting Room

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,506 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,402 reviews

Good but

TripAdvisor rating 4.5/5

Dorota L Friends getaway - 18/05/2019 TripAdvisor review

Room was OK but but they could better clean the bathroom. There was plenty od durt in on the wasbasin. Towels quality very poor. Breakast was very good. Bar in the evening was great- food and drinks. Good staff

Excellent service, room, location

Customer review rating 4.5/5

Daniel W. Business - 16/05/2019 AccorHotels certified review

It was indeed excellent, which is the reason I use your hotel every time I stay in Warsaw

I loved it!

Customer review rating 4.5/5

Karen B. Business - 16/05/2019 AccorHotels certified review

I've stayed at your hotel for 13 years, every time I come from Fort Wayne, Indiana to teach in Plock, our Sister City. It is convenient to the Old Town, the Train Station, and now the new mall.

Below expectations

Customer review rating 4.5/5

Ahmed A. Business - 15/05/2019 AccorHotels certified review

Stuff were not helpful and friendly m. Rooms are very small. I complained about many things but with no results.

Dear Mrs A., Thank you very much for having taken the time to write the review - we appreciate all the comments. As a part of worldwide Mercure hotel chain we strive to provide the highest quality of service and your remarks regarding our staff attitude are relevant in order to adjust our offer to our guests’ expectations. Staff behavior and attitude should characterize not only politeness, but the most of them kindness and helpfulness in a real contact manner. It is a base of hospitality, which we Pole are well known from. I passed on your comments to our Front Office Manager in order to remind our staff basic rules of hospitality and to avoid such a behavior in the future. Thank you once again and we look forward to welcoming you again at Mercure Warszawa Centrum. Best regards, Justyna Starosta Guest Experience Manager

Disapointed.

Customer review rating 4.5/5

Jacob Couples - 15/05/2019 AccorHotels certified review

The hitel is new and elegant. The room was dusty. Service was bad,employees where not kind,and did not smile.houuse kiping was awfol and was not operated fromm 11 oclock pm.breakfest was boring and too simple.

Dear Mr. Jacob, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations regarding staff and the cleanliness of room; please allow me to express my sincerest apologies. Staff behavior and attitude should characterize not only politeness, but the most of them kindness and helpfulness in a real contact manner. It is a base of hospitality, which we Pole are well known from. I passed on your comments about the room to our Housekeeping Manager and Front Office Manager in order to remind our staff basic rules of hospitality and to avoid such a behavior in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Starosta Guest Experience Manager

Welcoming and efficient

Customer review rating 4.5/5

R B. Business - 15/05/2019 AccorHotels certified review

Well situated hotel with helpful and friendly staff. Amenities were also very good

Excellent!

Customer review rating 4.5/5

Izabella Business - 13/05/2019 AccorHotels certified review

The check-in was very fast and efficient (it probably helped that I checked in online before arrival at the hotel). All my request (quiet room, the top floor, additional firm pillows) were fulfilled. The staff at the front desk was all smiles, very nice, polite, patient and very very helpful. The nicest people I have ever met at the front desk in any hotel around the world. I stayed in a superior room on the top floor. Very modern, spotless clean, spacious. The bed super comfy. The only minus - AC was not working very well. Breakfast delish, lots of choices. The check out also very fast. Overall TOP mark. Thank you very much:)) I’ll be definitely back.

Dear Izabella We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Convenient for one night

Customer review rating 4.5/5

Derek P. Couples - 12/05/2019 AccorHotels certified review

We needed a hotel close to the railway station for one night and the Mercure was a good choice.

Dear Mr. Derek We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Perfect combination of comfort, location and good service

Customer review rating 4.5/5

Meir Friends - 12/05/2019 AccorHotels certified review

Good Location, Great hotel team , Comfortable rooms, Good value for money

Dear Mrs Meir We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Very good hotel

Customer review rating 4.5/5

Aleksander Couples - 12/05/2019 AccorHotels certified review

As always very consistent positive impression.

Dear Mr. Aleksander We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Comfortable hotel with good facilities and great breakfast

Customer review rating 4.5/5

M E. T. Couples - 12/05/2019 AccorHotels certified review

I chose this hotel because of its central location. It was easy to find, very comfortable and the room was clean, well designed and with good facilities. The room was a little smaller than I had hoped for (superior double) but ok. Walk in shower was spacious. We ate in Winestone one night and that was fine - good choice of wine and interesting food.

Dear Maureen We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Guest Experience Team

Enjoy good services. clean room very good facilities

Customer review rating 4.5/5

Mosh Couples - 09/05/2019 AccorHotels certified review

Very good location. Enjoyed all extra fitness floor

Dear Mr. Moshe We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

They deliver a great product!

Customer review rating 4.5/5

Michael N. Couples - 07/05/2019 AccorHotels certified review

Didn’t spend much time at the hotel but it was located in a great place! Staff sorted out an issue before arrival with ease and very friendly.

Dear Michael N., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I am happy that you enjoyed our location - which is unique. Close proximity of the shopping mall is a feature that our guests often appreciate. What's more - touristic attractions, restaurants and business spots are equally easy to reach. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Team

Warsaw in three days

Customer review rating 4.5/5

Vladimir Couples - 07/05/2019 AccorHotels certified review

Very good. Just repair the entrance from the street to garage way. It is to steep for a normal car.

Dear Mr. Vladimir We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your attention regarding the car park in our hotel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
Customer review rating 4.5/5

Haya A. Families - 06/05/2019 AccorHotels certified review

I enjoy my stay, The room was good, the breakfast as well, the only problem was that there was not enough hot water in the shower.

Dear Mrs. Haya, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations regarding some problems with the water in the room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

Great location and hosting

Customer review rating 4.5/5

Teresa O. Solo - 05/05/2019 AccorHotels certified review

I liked the location and cleanliness and especially the fast and reliable internet in my room! Stores and metro were conveniently close. Staff was most helpful and accommodating. As a solo traveler I felt most comfortable.

Dear Teresa O., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. We are very pleased that we have fulfilled the expectations regarding stylishly furnished and clean room. We are also pleased to hear that our central location was very convenient for you – close to the shops or public transport stops. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Team

Always a pleasure

Customer review rating 4.5/5

Kevin L. Couples - 04/05/2019 AccorHotels certified review

4th stay at this Mercure, excellent customer service, very clean and 30 minutes from Airport 5 stars

Dear Mr Kevin We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Place

Customer review rating 4.5/5

Maciej Business - 04/05/2019 AccorHotels certified review

Fantastic

Drogi Macieju Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteś zadowolony ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Tobą ponownie! Pozdrawiamy Guest Experience Team

Beatiful and clean hotel and unbeliveable nice staff

Customer review rating 4.5/5

Jukka-petri N. Solo - 04/05/2019 AccorHotels certified review

see above

Dear Jukka-Petri N., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. We are very pleased that we have fulfilled the expectations regarding stylishly furnished and clean room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Team

Super

Customer review rating 4.5/5

Adam Solo - 04/05/2019 AccorHotels certified review

Super

Szanowny Panie, Serdecznie dziękujemy za pozytywną opinię. Niezmiernie cieszy nas, że Pan dostrzega i docenia nasze wysiłki. Zadowolenie Gości jest naszym priorytetem, dlatego dołożymy wszelkich starań, aby kolejny Pana pobyt w Mercure Warszawa Centrum również obfitował w pozytywne doświadczenia. Już dziś serdecznie zapraszamy! Z wyrazami szacunku, Anita Burdach Guest Experience Team
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