Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

4.5/5 2,512 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 223.00 PLN Non member rate
From 200.70 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Underground car park and outdoor car park: PLN 79/day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 55  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
See all services

Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 6,216 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,512 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Patricia Families - 03/12/2018 AccorHotels certified review
« Perfect! »

Absolutely satisfied, we received a small sweet gift before arrival. Check-in fast, room was perfectly clean, used a gym and sauna as well.

Ruth D. Couples - 02/12/2018 AccorHotels certified review
« Great hotel.. Great location but very impersonal »

The hotel is immaculately clean with Great facilities and in a perfect location for Warsaw however, the hotel is very impersonal. We stay in many hotels and like to be greeted in the morning at breakfast or from reception but felt it was all a little robot like. Particularly with checking in and at breakfast there were many people about but no one was saying good morning or interacting with the guests. Very similar with the reception is was all very yes no.

Chaney Solo - 30/11/2018 AccorHotels certified review
« very worth to stay »

Very good location, comfortable room, friendly staff. very convenient and the breakfast is nice.

Pedro F. Couples - 30/11/2018 AccorHotels certified review
« Very good hotel »

Everything was very good but I missed some things a 4 star hotel should have: There's only one kind of pillow and one kind of duvet, too thick, too warm. I asked for different pillow and different duvet or blanket and they said they hadn't. Breakfast was excellent but it was the same every morning, not a single change, no variety. Gym was good but sauna just works up to 40 degrees which is the same of not working.

F M. Business - 29/11/2018 AccorHotels certified review
« Unusual »

Nothing exceptional, max 3 star. Concerning that I've paid for 2 days and spend only one and nobody even mention reimbursement for one day I'm not satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Guest Relations Department.

Ed Solo - 29/11/2018 AccorHotels certified review
« Why is Wi Fi so Poor »

The room was nice and the bed comfortable. The room was clean. However, my experience was ruined because of the very poor wi fi signal. In the middle of an email, the wi fi would disconnect. For wi fi to work, I had to go into the corridor. Very embarrassing and totally unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. Thank you for taking the time to tell us about your experience at the our hotel. We very sorry that your experience with a WiFi didn't meet your expectations; please allow me to express my sincerest apologies :( We forward already your comment to our IT department to fix this big problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. And we hope that during your next stay everything will be perfect! Greetings from Warsaw, Sincerely, Guest Relations Department

M. Business - 28/11/2018 AccorHotels certified review
« Very unpractical »

This was _the_ worst designed room I have ever stayed in until now. With the vast empty space, see-through shower cabin it might make sense for a one night stand venue, but definitely not for a longer "causal" stay. Or maybe that is the secret meaning of the word "privileged"? I cannot understand why there was not even a coat rack given there was a very small closet for storing the clothing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at our hotel. We very sorry that the room which we've prepared for you didn't met your expectations. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Guest Relations Department.

Kasia Business - 28/11/2018 AccorHotels certified review
« Great location, Nice place »

Hotel is very well located. It’s clean and quiet though close to the main streets/public transit of Warsaw. Many restaurants around. The breakfast is average but enough. Staff very friendly. Bed is not soft like in 5star hotel, but ok. Pillows could be softer.

Kathy V. L. Couples - 26/11/2018 AccorHotels certified review
« Outstanding stay and lovely staff »

The room and amenities were excellent. Great bar/grill in the hotel.

Anonymous Business - 26/11/2018 AccorHotels certified review
« 2 night business trip »

Reception staff and room service both good, the room was fine and room service food good.

Bruno M. Business - 26/11/2018 AccorHotels certified review
« Should be better »

Returning from a Novotel in Worclaw, I was waiting for a better room and service. I was not the case. The dinner served in the Portugal event way under the quality of Novotel in the same event. The quality of food, layout and service were not at the same level at all. The room nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRUNO M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All your comments will be passed to other departments directly responsible for the aspects mentioned and we all will take the appropriate measures to address the problems and prevent them from future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Fadi Families - 23/11/2018 AccorHotels certified review

Very nice

K P. Couples - 21/11/2018 AccorHotels certified review
« Extremely quiet and great location ! »

The Grand Mercure Hotel is centrally located within 15 minutes drive from the airport, coffee shops, nice restaurants and bars are within easy reach, literally a few minutes walk from the hotel. The hotel is very quiet. Our room was located on the 7th floor and we could not hear any noise from anywhere. Room was massive especially comparing to London standards, bed was very big and comfortable, bathroom had a nice rain shower. Very efficient staff at the reception and lady who cleaned our room (think she was Ukrainian origin) was smiling and very friendly. The only issue I had was that when I switched on the bathroom lights, they also came on in the bedroom at the same time. This was strange but it could be me not working it out properly ?!

Matt Business - 20/11/2018 AccorHotels certified review
« Expensive and normal. »

Restaurant with breakfest is hiden. Room is ok, but for me bathroom with toilet is divided unnecassary. Very well location. Price is to high for level of services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mateusz W., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to seeing you at the Mercure Warszawa Grand Hotel in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Si Couples - 19/11/2018 AccorHotels certified review
« Value »

We stayed in a big, well-equipped room on a Sunday night for a very low price.

Anonymous Business - 15/11/2018 AccorHotels certified review
« all good, hotel restaurant improvable »

just takes too long to get food

A G. W. Business - 15/11/2018 AccorHotels certified review

Nice clean, quiet hotel with a comfortable bed.

Maxim Couples - 15/11/2018 AccorHotels certified review
« Disappointing experience. »

When a bed on the wheels (!) makes awful sounds and moves across the room you can hardly sleep on it. One big anthill during the breakfast with lines not only for omelettes, but also for the hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxim, Thank you for taking the time to tell us about your experience at the our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconveniences. We appreciate your sharing your concerns, and we hope you'll give us one more chance and we'll have an opportunity to welcome you again. we'll do our best to make your stay perfect! Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations Department

Andreas Families - 15/11/2018 AccorHotels certified review
« Wonderful stay as always »

My fourth stay was as good as the three previous ones. This hotel has big and comfortable room with great facilities, big fresh breakfast buffet and very helpful and service-minded employees. I was very satisfied.

Gary E. Solo - 14/11/2018 AccorHotels certified review
« Friendly staff, good location but noisy room »

Restaurant was good. Good location, staff and room were good. Only issue with room 218 was that every night around midnight there was noise like someone dragging chairs and tables.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 223.00 PLN Non member rate
From 200.70 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates