Hotel Mercure Warszawa Grand 4 stars

TripAdvisor rating 4.5/5 2,617 reviews
Hotel Mercure Warszawa Grand
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Room 1

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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • Winestone offers wines from around the world as well as Polish and international dishes.

  • 8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw

  • Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 55.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Billiards/Snooker
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Contact email

Check-in from 14h00

Check out up to 12h00

  • ZTM :   175 FROM AIRPORT KRUCZA

  • STACJA METRA :   ALL TO CITY A13 CENTRUM

  • ZTM :   7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Currently, close to our hotel

The Frederic Chopin Museum in Warsaw

From 01/01/2011 to 31/12/2019

At 964 m

The Festiwal Skrzyzowanie Kultur

From 22/09/2019 to 29/09/2019

At 988 m

Summer concerts in Lazienki Park

From 14/05/2019 to 24/09/2019

At 1.8 km

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: x2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: x2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Edyta: Tea Room / Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Gawel : Grand Hotel Room / Superior Room with 1 King Size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Zbyszek: Jazz Room / Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Konrad: You are the champion / Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Malwina&Ola: Mniam mniam / Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 king-size bed

  • Max. number of persons: x3
  • Area: From 47
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite with 1 king-size bed and sofa bed

  • Max. number of persons: x4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more
Hotel Mercure Warszawa Grand Meeting Room

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,010 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,617 reviews

Our favorite haven in Warsaw

Customer review rating 4.5/5

Kelly Couples - 16/05/2019 AccorHotels certified review

This is such a great hotel. Always clean and spacious.

Rooms are poorly furnished

Customer review rating 4.5/5

Andrew S. Families - 16/05/2019 AccorHotels certified review

You probably have good employees, but I question the role of the management and work organization. How could you demolish front desk and substitute it with this Mickey Mouse set-up. You have created v.poor working conditions for your employees. Why can’t you see eye it.

Great stay!

Customer review rating 4.5/5

C B. Business - 15/05/2019 AccorHotels certified review

I stayed at the hotel for 24 hours as part of a short business trip. From the moment of booking, to check in, breakfast, check out etc the experience was quick, efficient and very professional. I'll definitely stay again.

Amazing hotel

Customer review rating 4.5/5

Kp Business - 15/05/2019 AccorHotels certified review

Excellent hotel! Very friendly and helpful service/ staff

Very understanding and accommodating staff

Customer review rating 4.5/5

Leif S. Couples - 14/05/2019 AccorHotels certified review

Me and my wife flew in from New York City via connection from Istanbul, hence extremely tired and a bit time ‘lagged’. Arriving at 10:30am and worried that check in is still at 2:00pm, we approached front desk staff and requested early check in. To our pleasant surprise a room was available then and was offered to us. We mentioned too that we would then be staying 2 more nights as will be catching our Go Ahead Tour thenafter. We also requested to stay in the same room, which apparently was a bit smaller as that booked for the tour. Again front desk staff ‘surprised’ us by giving us hotel voucher for such difference. What a pleasant surprise indeed. Thank you for your superb service. Will definitely return to your hotel chain in the future. Salamat.

great

Customer review rating 4.5/5

Dominik Couples - 13/05/2019 AccorHotels certified review

I love your hotels

Great place...lovely stay

Customer review rating 4.5/5

Carlo P. Solo - 13/05/2019 AccorHotels certified review

My accommodation and stay in this hotel was very nice and good!!! I can’t ask for more) I can always afford on Mercure hotels everywhere, and in Warsaw Grand it was great relaxing weekend)) Thanks to the manager in duty and staff

Feedback

Customer review rating 4.5/5

Anonymous Friends - 13/05/2019 AccorHotels certified review

All good Except No view in my room despite I am having sliver status plus no welcoming drink

Can be recommended

Customer review rating 4.5/5

Rico Couples - 11/05/2019 AccorHotels certified review

Nice and clean rooms, good located. Ok breakfast.

Brilliant 30th for my husband

Customer review rating 4.5/5

Tanya Q. Couples - 11/05/2019 AccorHotels certified review

We loved staying in the mercure grand, the beer and the breakfast where amazing. Paying a little extra for a superior room was definitly worth the money. The little gift bags you receive are a great touch. The hotel also left ny husbad a little gift and happy birthday message.

Even better than I expected

Customer review rating 4.5/5

Charlie R. Solo - 09/05/2019 AccorHotels certified review

Every staff member was extremely friendly and personable The guest relations staff were some of the best I’ve encountered. Breakfast staff were amazing always making sure everything was taken care of.

Nice room and staff

Customer review rating 4.5/5

Katja J. Couples - 09/05/2019 AccorHotels certified review

The room was nice and the breakfast was standard but good. The staff was friendly. During 3 days of our stay of 5 days, the toilet in our room didn't flush in the morning. We informed the person in the reception and in the evening when we got back to the hotel the toilet flushed. But the problem returned the next morning 3 days in a row. Each morning we informed the staff of the problem returning. The recurring problem was not solved during our stay.

Good

Customer review rating 4.5/5

Hh Solo - 09/05/2019 AccorHotels certified review

Very comfy bed, good facilities.Appreciated the soundproofing of the room

Very good

Customer review rating 4.5/5

Alexander Couples - 08/05/2019 AccorHotels certified review

Good restaurant at the hotel. Clean rooms, nice personal.

When I first arrived .......

Customer review rating 4.5/5

Dean L. Solo - 07/05/2019 AccorHotels certified review

When I first arrived at your hotel on Monday May 1st at about 1330 hours after a long flight from Australia I was feeling very unwell from a high temperature and maybe a virus and I explained to the staff I just wanted to go to bed and have a long sleep and hopefully get better. When I asked the young lady for a late check out so I could take a long rest the more senior woman told me I was a Silver Member of the Accor Group and I was not entitled to a late check out and that 1200 was all I would receive. I explained to this senior woman that I stay often in Warsaw and if I have needed a late check out all the other Accor hotels have given it to me. Alarm bells should have rang in her head after my experience with the other hotels in Warsaw but she was determined that I was not going to get the late check out at 1600 that I requested but instead gave me a 1400 check out. My question is how can a senior member of the front desk not understand the Accor rules and how many others guests has she given refusal based on her lack of knowledge ? By the way I felt and looked very ill but not a word of empathy from this senior woman, not listening. The next morning around 800 hours I approached the same young lady as the day before who was at the front desk and explained to her I had checked on the Accor site regarding Silver members and the senior woman from the day before was wrong. The young lady went out the back and obviously checked with a higher ranked person and immediately came back and asked me "it was a 1600 check out you required, give me your door key and I will set the check out time for you" It was finally organised, I wish I had this young lady on her own when I arrived and this story would not have needed to be told. I have stayed at your hotel prior to this and had excellent service.

GOOD VALUE HOTEL IN CENTRAL WARSAW

TripAdvisor rating 4.5/5

davidaV4044RY Friends getaway - 07/05/2019 TripAdvisor review

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Dear Davida, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Perfect stay

Customer review rating 4.5/5

Anonymous Couples - 06/05/2019 AccorHotels certified review

I requested a nice quiet hotel room and I got exactly that. The room was perfect.

Overall satisfying.

Customer review rating 4.5/5

Vaida Families - 06/05/2019 AccorHotels certified review

There was slight misunderstanding while booking - I chose two classic rooms, which in fact, happened to be single, but suitable for two persons. If it would be clearly marked, that classic rooms are singe, I would not book these. Since we were family of 4 persons, I book two such rooms. After check-in it came out that both rooms were arranged not for double, but for single occupancy - one set of towels, bedding, one bottle of water, etc. The problem was solved quickly by the receptionist. There was no clear indication on the hotel's booking site, that parking is not free of charge for the hotel guests - it's written ,,parking", which is misleading, since one must either pay for parking additionally, or look for the parking premises arround the hotel. Breakfast - ok, but the restaurant was heavily overcrowded during the both days of our stay - it took time to find free table for 4 persons. Check-in and chek-out procedures were smooth, however, the receptionist had not informed us about the breakfast time and place, and about the use of wi-fi.

Graet hotel in good location & taking client satisfaction seriously

Customer review rating 4.5/5

Anna Families - 06/05/2019 AccorHotels certified review

Our requests were addressed to our full satisfaction!

Customer review rating 4.5/5

K. Business - 04/05/2019 AccorHotels certified review

The best hotel ever. Nice Staff on The reception, good breakfast comfortable room.

Dear jungwoo k., You have no idea how many positive energy fulfilled our hearts after reading your feedback:) Thank you for your highest rating and for a lots of kind words. We are very extremely happy that me met your expectations and you felt good at our hotel - It's a biggest prize for us. Thank you one more time and we hope that you will visit us again as soon as possible. We also send a lot of warm greetings from Warsaw :) Kind regards Ernest Podgórski Guest Relations Department
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