Novotel Warszawa Centrum Hotel 4 stars

TripAdvisor rating 4.0/5 5,449 reviews
Novotel Warszawa Centrum
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+ 27 Services
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Room 1

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Hotel extras

  • 5 minutes' walk to the Central Train Station and Palac Kultury

  • Conference center with 17 rooms of various sizes

  • Modern, stylish lobby

  • Fitness area

  • 25 minutes to Chopin Airport by SKM (Fast City Train)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 45.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Outdoor tennis court (Nearby)
  • Boat excursions
  • Billiards/Snooker (Nearby)
Business services
  • 16 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Warszawa Centrum

ul Marszalkowska 94/98
00-510
warsaw
poland

Tel: +48225960000

Fax: (+48)22/5960647

Contact email

Check-in from 14h00

Check out up to 12h00

  • OKECIE Airport :   175 CENTRUM

  • Warszawa Centralna Station :   all lines CENTRUM

  • By plane

    WARSZAWA CHOPIN At 6.9km / 4.29 miles

  • By train

    WARSZAWA CENTRALNA At 0.5km / 0.31 miles

GPS :52.229367, 21.013171

Currently, close to our hotel

The Festiwal Skrzyzowanie Kultur

From 22/09/2019 to 29/09/2019

At 573 m

The Frederic Chopin Museum in Warsaw

From 01/01/2011 to 31/12/2019

At 926 m

Summer concerts in Lazienki Park

From 14/05/2019 to 24/09/2019

At 2.2 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard room with large Queen bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with large bed and sofa

  • Max. number of persons: ‌4
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: ‌1
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with panoramic view of the city

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom: You're a champion

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen-size bed and a city view

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with sofa bed

  • Max. number of persons: ‌4
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Junior Suite with 1 queensize bed

  • Max. number of persons: ‌4
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Lunch

07:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 212 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Warszawa Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

21,034 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

5,449 reviews

Perfect location

TripAdvisor rating 4.0/5

Cl C Family - 22/06/2019 TripAdvisor review

It did not start well...Since it was my first visit to Warsaw, I pre-booked an airport transfer via email a week before my arrival. All was arranged and on the day I arrived, there was no airport transfer. Called the hotel more than 10 times! I ended up having to arrange my own transport to the hotel. Need to improve customer service via email and telephone. Bad. Rooms are comfortable and clean. Breakfast spread was good. Location is good, near main train station and bed was super comfy! Seriously though,front desk communication and customer service needs to be looked into. You can't just leave a client at the airport and when they call you, tell them to make their own arrangements to the hotel.

Good, central location

TripAdvisor rating 4.0/5

Oskapepper Family - 21/06/2019 TripAdvisor review

Great location, excellent staff, clean facility and rooms, housekeeping is attentive. Would have appreciated an additional concierge, as the one was either busy or not there whenever I sought out her services.

The service coul’d be much better..

Customer review rating 4.3/5

Anonymous Families - 18/06/2019 AccorHotels certified review

That’s was my third time in the novotel centrum. This time i ordered 2 rooms. *One was the junior suits and from day 1 ,the dry towels didn’t work..although i contact the reception ,it was not fixed. *The second room was for my family, a supeior room with sofa bed-the a/c was not cold at all! Just make noice..we called the reception 2 times ,i am sure there was someone to try and fix..but it’s was still very hot in the room.. *i made the check in ,in advance,throw the computer..but still,it tooks a while to get the keys .. After 3 times staying in your hotel,i can say that the hotel is very modernic, new and the location is super!! But the service coul’d be more personal and caring.. Thanks alot Odelia

High price, very low level

Customer review rating 4.3/5

Klaudia Business - 18/06/2019 AccorHotels certified review

Rooms not clean enough, very modest. Scrambled eggs with powder it's an inflection. I do not recomend that hotel. Queue when registering and unpleasant staff.

Dear Klaudia, Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. We would like to sorry you that your experience did not meet your expectations; allow me to express my sincerest apologies. We are so thankful for your opinion about our rooms. I would like to inform you that now in our hotel we have some renovations to improve most of our rooms. Some types of them are already renovated so we can show off fantastic Executive Rooms in line with the highest Novotel brand standards. We have shared your opinion about our breakfast and our reception. As a compensation we would like to offer you complimentary upgrade to the Executive room with the fantastic view of Warsaw and special VIP Set. If you decide to make the reservation in our hotel, please contact with me on email: h3… because I would like to take care of your stay personally. We hope that we will be able to rebuild your trust. We are looking forward to welcoming you again at Novotel. Sincerely, Kamil Wirski Guest Experience Shift Leader

Good stay

Customer review rating 4.3/5

Andrew K. Solo - 18/06/2019 AccorHotels certified review

Stayed there already for few times. Good service from friendly staff. I lost few notes in restaurant and staff found me and returned to me. I recommend maintenance to some rooms. Especially bathroom tiles grids needs some mould cleaner.

Dear Andrzej K., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so thankful for your opinion about our rooms. I have shared it with the housekeeping manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

A great stay

Customer review rating 4.3/5

Kamilla T. Solo - 18/06/2019 AccorHotels certified review

I had a very pleasant stay at the Novotel in Warsaw. My room was spacious and had a great view of the national stadium and the river. I asked for a complementary late check out on Sunday and it was granted without problems. The only remarks I have concern breakfast and housekeeping. As a vegan, I had very limited options for breakfast. Some vegan cheese or tofu would be a nice addition. As for the housekeeping, my towels were changed despite me leaving them on the rail, that’s a completely unnecessary waste of resources. My room wasn’t cleaned properly, either, already on arrival there were cracked pieces of M&M’s on the carpet.

Dear Kamilla T., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are thankful for your opinion about our hotels breakfast. Your tips for vegan food are very useful. We shared them with the manager of the restaurant. We are so thankful for your opinion about your room condition. I have shared it with the housekeeping manager. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay. Our staff is always ready to solve the problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Terrible

Customer review rating 4.3/5

Sergey Friends - 18/06/2019 AccorHotels certified review

Very slow check-in and check-out process! Long queue to front desk. Even to ask simple question need to wait a long time. I request to send an electronic copy of bill to my email. Up to today no any document was received.

Dear Sergey, Thank you for sharing your feedback to us. We are very sorry for the situation you have met in our hotel. Especially, we would like to apologize for inconvenience with reception. We already spoke with reception manager and shared your concerns with her. We have already send you an invoice via email. We are very sorry for the delay. If you decide to make the reservation in our hotel in the future, please contact us on email: h3… because we would like to take care of your stay personally. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Shift Leader

Great view, clean room, delicious breakfast

Customer review rating 4.3/5

Natalia Business - 18/06/2019 AccorHotels certified review

City center. Nice, clean room, great view of Warsaw. Tea, coffee, water in the room. A great, tasty and could be healthy, if you wish :), breakfast. Croissants, brie and natural yogurts - the best for me. Really recommend. Thank you for pleasant staying in Novotel.

Dear Nataliya D., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

One of the best hotels i've ever stayed at!

Customer review rating 4.3/5

Michael Couples - 18/06/2019 AccorHotels certified review

Professional staff,perfect location in city centre next to metro station. Very good breakfast with good choices for every taste. 10 out of 10 experince for me!

Dear Michael F., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. It is nice to read that you were very satisfied with your stay and the service provided by our team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Poor service, no Novotel standard!

Customer review rating 4.3/5

Christoph Business - 17/06/2019 AccorHotels certified review

Good Location in th eheart of the city but Rooms are small and Service staff is often unprofessional and offers a poor Service. At checkout I was even charged 120€ more than on my Accor hotel reservation and now I have to fight with them to receive back my money.

Dear Christoph, Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Especially, we would like to apologize for inconvenience with our staff. We already spoke with the hotels manager and shared your concerns with her. The next time while making the reservation, please contact with us on email: h3… because we would like to take care of your stay personally. Could you also contact with us on the same e-mail to check your reservation charges. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Shift Leader

Fantastic Location and Ambience

Customer review rating 4.3/5

Dharmishta S. Families - 17/06/2019 AccorHotels certified review

Stay was good but not great due to poor service. Basic need of still water not provided in room as written in booking confirmation email. It was gas water. We called and requested the house keeping. They said they will send. We waited for almost an hour but no one came. We again tried to call the housekeeping in evening of our 1st day but no reply. Tried calling room service but no reply. Tried calling reception but no repky. VERY POOR SERVICE. Finally had to go down and request ar the recptuin for water. But they just coonected with room service. They said we will be charged for the still water. Had a really horrible 2 hours time wasted on all this.

Dear Dharmishta S., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to apologize for inconvenience with our staff. We already spoke with the hotels manager and shared your concerns with her. I would like to assure you that those are not standards of our work and we are taking all the appropriate measures to address the problems and prevent their future occurrence. We work hard every day to deliver an exceptional guest experience, and it is clear that in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Again, we do apologize for the inconveniences. As our guests’ satisfaction is priority for us, we would like to assure you that our goal is meeting your expectations and providing constantly the highest level of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta Daniel Guest Experience Specialist

Very good service

Customer review rating 4.3/5

Tony T. Business - 17/06/2019 AccorHotels certified review

The place was very clean, the staff very friendly and service was excellent. Breakfast was a very good standard

Dear Tony T., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

It was very agreeable

Customer review rating 4.3/5

Alexandre S. Business - 16/06/2019 AccorHotels certified review

Except for the room which had carpet, everything was very nice during my short stay in Warsaw!

Dear Alexandre S. Da S., Thank you for positive feedback about our hotel. We hope that your stay with us was pleasurable for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We all look forward to welcoming you back again. Sincerely, Kamil Wirski Guest Experience Specialist

Nice place

Customer review rating 4.3/5

Jari Friends - 16/06/2019 AccorHotels certified review

Can recommend

Dear Jari A., It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city so we will be able to take care of your stay. Respectfully, Rada Aliaseyeva Guest Experience Specialist

Pleasant

Customer review rating 4.3/5

Konrad Families - 16/06/2019 AccorHotels certified review

Helpful staff and perfect accomdations

Dear Konrad S., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

GERAT LOCATION

TripAdvisor rating 4.0/5

mikky2013 Family - 15/06/2019 TripAdvisor review

Nice and friendly staff but the follow up was not up to Mark. Our AC was not working and it was hot so we called the Lobby and complained as she said the technician will soon arrive. Later in the day we approached the Lobby and left the same message and she wrote our room no. and nothing happened. The same happened the next day with other staff and same results. The Third I insisted talking to the Manager and The Lady at the desk send a technician immediately. The technician Finally decided the Unit has gone CAPUT and we should change the room which we didn’t because we had to checkout next morning.

Customer review rating 4.3/5

Anonymous Business - 14/06/2019 AccorHotels certified review

everything was very good except the bed (mattress) which was very soft

Dear Isabel R., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay/room. Our staff is always ready to solve the problems. We all look forward to welcoming you back again. Sincerely, Kamil Wirski Guest Experience Specialist

Services to be improved

Customer review rating 4.3/5

Nzeke S. Business - 14/06/2019 AccorHotels certified review

Access to the reception is very bad. Long queues ... even after check in if guest need to clear some matter, he get mix with the check in people. Since the hotel deals with big groups it is necessary to have more staff or at least dedicated staff for groups and another to regular customer. On top I was without running water at night

Dear Nzeke S., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay/room. Our staff is always ready to solve the problems. I will share your concerns about Reception with our Hotel Managers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rada Aliakseyeva Guest Experience Specialist

Always well looked after

Customer review rating 4.3/5

Wanda T. Families - 14/06/2019 AccorHotels certified review

After a short wait to check-in. All paperwork was ready for fast check-in. Room was perfect. The extra water and snack much appreciated. Our complimentary wine in the bar was perfect The front desk is always helpful. We asked for extra coffee and milk and it was no problem. Always a fabulous stay. Unfortunately not a long one this time!!!

Dear Wanda T., It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city so we will be able to take care of your stay. Respectfully, Rada Aliakseyeva Guest Experience Specialist
Customer review rating 4.3/5

Joe Couples - 13/06/2019 AccorHotels certified review

Great location and wonderfull breakfest

Dear Yosef C., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist
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