Hotel - Novotel Warszawa Centrum
Novotel Hotel Novotel Hotel

Novotel Warszawa Centrum Hotel

4.0/5 5,087 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 45  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Outdoor tennis court  (Nearby)
  • Boat excursions
  • Billiards/Snooker  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 742 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 151 family rooms
  • 41 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Tea and coffee making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 18,165 reviews

Our guest reviews for Novotel Warszawa Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,087 reviews
M. Business - 16/11/2018 AccorHotels certified review
« Horrible »

I stayed over for two nights for a business trip and went home with bed bug bites all over my body! I had to throw my belongings away and give my clothes for dry cleaning. It has caused me extreme distress and left marks on my skin. I have sent a complaint to the company and they have not bothered to reply back to me. It worries me to think, more people will have to experience the same when they check in to the same room and it is not being taken seriously.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jusnara M., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are really sorry about this you have met but it our hotel we have not bed bugs. Our Housekeeping Manager personally has checked room deeply and we have no found them. We always check the rooms while cleaning to give to our Guests in hundred percent clean rooms. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Specialist

Jay Business - 16/11/2018 AccorHotels certified review
« Great location »

Easily reached, central location, busy but efficient hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay C., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Tomasz S Family - 16/11/2018 TripAdvisor review
« Warsaw Panorama »

This is nice hotel in the heart of Warsaw. Rooms have interesting views, no matter which side of the hotel they go out. The hotel offers very good breakfast. Check in and check out worked very well, even though there was a considerable croud due to some nationalistic celebration. Will come back.

Roxana Solo - 15/11/2018 AccorHotels certified review
« High above the centre of Warsaw »

Centre town hotel with easy access from/to airport and close to city landmarks, such as the Palace of Culture. Bright, modern and tourist-friendly premises, food-tasty lobby restaurant and individual desk service aimed at Accor Hotels cardholders. Friendly and professional staff, although not very flexible on the rules or thinking outside the box. Early check-in options would be great, though, not only late check-out ones. All in all, a good experience I wish to repeat whenever Warsaw would be again on my destinations' list.

Marcel Couples - 15/11/2018 AccorHotels certified review
« Good and satisfactory stay »

Besides the welcome, everything was good. The room was clean and nice, the bed was comfortsble and the staff at the bar was friendly and swift. The welcome was somewhat akward, no attention to the priority desk (why have it then). I had to wait even longer since other people skipped the line very clearly and the Novotel employee did not seem to care.

Anonymous Friends - 14/11/2018 AccorHotels certified review
« Location »

Good bed, good breakfast, nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guri S., Thank you for positive feedback about our hotel. We hope that your stay with us was pleasurable for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We all look forward to welcoming you back again. Sincerely, Rada Aliakseyeva Guest Experience Specialist

Santhosh M. Families - 14/11/2018 AccorHotels certified review
« Mr Santhosh M. »

Negatives - Bed was really bad. Shower head was always turned towards wall. AC would not work (could not be controlled in room) hence very hot room throughout night Positives - good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Santhosh V., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are really sorry that we have not met with your expectations. For this reason, please accept my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Rada Aliakseyeva Guest Experience Specialist

Jaga Families - 14/11/2018 AccorHotels certified review
« Excellent »

Delicious breakfast, clean room, close to city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomasz k., Thank you very much for having taken the time to post your very nice comments. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. Your comments are truly appreciated. We all look forward to welcoming you back again Rada Aliakseyeva Guest Experience Specialist

Ante Business - 13/11/2018 AccorHotels certified review
« OK »

It's OK nothing too impressive, nothing too bad. Remarks on non working elevatilor and too much waithing for almost 10 minutes in morning rush hour. Juice on brekfast is taste like water.

Gary W. Couples - 13/11/2018 AccorHotels certified review
« Mr. »

It was lovely the staff were very warm and welcoming from the house keeping to the security and bar staff will definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary W., Thank you very much for having taken the time to post your very nice comments. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. Your comments are truly appreciated. We all look forward to welcoming you back again, Rada Aliakseyeva Guest Experience Specialist

Don Business - 13/11/2018 AccorHotels certified review

was ok but then received 20 emails asking for the survey

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomasz S., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are really sorry for the situation connected with asking about survey. We have informed our hotels manager about it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Specialist

Anonymous Business - 13/11/2018 AccorHotels certified review
« overnight in Novotel Warszawa Centrum »

I had an early flight and were not able to get the room on arrival. I asked for a place to work from the front dest and was guided to the waitingroom area near the bag storage. That was not really a suitable place for office work. When I finally received a room, I was sad to see the frame of the bathroom door being swollen and rotten near the bathtub.

Paul W. Friends - 13/11/2018 AccorHotels certified review
« Nice hotel with great views, but terrible uncomfortable bed pillows »

The hotel was very nice with an excellent view and very well located. The problem was that i found the bed pillows extremely uncomfortable. For me, hotels should provide soft, comfortable pillows and plenty of them, and cut out the fancy modern stuff, because they are not condusive to a good night's sleep.

Mariam M. Friends - 13/11/2018 AccorHotels certified review
« Perfect stay »

We just stopped at the hotel for one night but I can say that the overall experience was satisfying. Clean, warm and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariam M., Thank you for positive feedback about our hotel. We hope that your stay with us was pleasurable for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We all look forward to welcoming you back again. Sincerely, Rada Aliakseyeva Guest Experience Specialist

Maria I. Business - 12/11/2018 AccorHotels certified review
« Comfortable stay »

This was a very nice hotel. Very convenient and safe location. Rooms were large, comfortable and clean. Superb breakfast! Experience at reception was at times not that pleasant due to the queues created by the large volume of visitors. Apart from the noise occured at a particular day due to construction works, overall it was a great experience and I would recommend the hotel for stays in Warsaw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria I., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay/room. Our staff is always ready to solve the problems. We all look forward to welcoming you back again. Sincerely, Kamil Wirski Guest Experience Specialist

Ola Business - 12/11/2018 AccorHotels certified review
« Ok »

-

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani Kanio, Bardzo dziękujemy za znalezienie czasu i podzielenie się swoją opinią o naszym hotelu. Jest nam bardzo miło usłyszeć każdą pozytywną opinię na nasz temat, co jeszcze bardziej motywuje nas do podnoszenia poziomu naszych usług. Cieszymy się, że pobyt w naszym hotelu był dla Pani udany. Życzymy Pani aby każda kolejna wizyta była lepsza od poprzedniej. Serdecznie pozdrawiamy i mamy nadzieję do ponownego spotkania. Rada Aliakseyeva Guest Experience Specialist

Anonymous Business - 12/11/2018 AccorHotels certified review
« Bearable »

Room was clean and functional Bar customer service was good restaurant and breakfast customer service was very poor / non existent Lifts were slow and cramped check in and check out was incredibly slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne R., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are so thankful for your opinion about our hotels breakfast and the check-in process. I have shared it with the hotels manager. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Specialist

Sc Friends - 12/11/2018 AccorHotels certified review
« Great location, good breakfast, well priced, comfy beds. »

Really good hotel, with great views of the city and very central to shops and restaurants, while brealfast was busy it was very good. Room was good with very comfortable large twin beds - we were really impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha C., It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Your comments are truly appreciated. We all look forward to welcoming you back again, Rada Aliakseyeva Guest Experience Specialist

T., I. Business - 12/11/2018 AccorHotels certified review
« great service, excellent location »

Everything was well organized, excellent service and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear I. T., Thank you very much for having taken the time to post your very nice comments. I am very happy to read that you were very satisfied with your stay and the service provided by our team. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. Your comments are truly appreciated. We all look forward to welcoming you back again, Kamil Wirski Guest Experience Specialist

Grzegorz Families - 12/11/2018 AccorHotels certified review
« Great location, very good hotel »

Perfect location for city tours. Helpful and nice Stuff. Modern and comfortable, but rather small refurbished rooms on upper floors (we must keep in mind that this hotel was built in 70'...). Great views from the windows. The only criticism is related with breakfast time: area was very crowded. Tables used in bar (right) area were very unstable and overall selection of food were slightly below expectation of good, polish 4 star hotel (however OK comparing with majority of another countries...).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grzegorz K., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay/room. Our staff is always ready to solve the problems. We are also thankful for your opinion about our hotels breakfast. We shared it with the manager of the restaurant. We all look forward to welcoming you back again. Sincerely, Rada Aliakseyeva Guest Experience Specialist

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