Hotel - Novotel Warszawa Centrum
Novotel Hotel Novotel Hotel

Novotel Warszawa Centrum Hotel

4.0/5 5,203 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 45  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Outdoor tennis court  (Nearby)
  • Boat excursions
  • Billiards/Snooker  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 742 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 151 family rooms
  • 41 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Tea and coffee making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 19,035 reviews

Our guest reviews for Novotel Warszawa Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,203 reviews
Alon G. Business - 13/01/2019 AccorHotels certified review
« When there are 10 people standing in a check-in queue, it is not possible that only two positions will be active and the waiting time will be about half an hour »

Not so good this time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alon G., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Especially, we would like to apologize for inconvenience with reception. We already spoke with reception manager and shared your concerns with her. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta Daniel Guest Experience Specialist

Jan M. Business - 13/01/2019 AccorHotels certified review
« Smooth and adapted service »

It took a while to get checked in due to the high number of guests arriving. Nevertheless upon checkin I received a members welcome drink as well as a room upgrade which was dearly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan M., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We would like to apologize for inconvenience at the reception. I would like to assure you that we do our best to avoid this kind of situation in the nearest future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Sapir Couples - 13/01/2019 AccorHotels certified review
« The room. »

I'll start with the location of the hotel was perfect! The size of the room was fine and suited to a couple. (We took an exclusive room) But the air conditioner in our room did not work and it was cold and for three days we did not stop calling the reception or going down to reception to ask them to do something. After 3 days they offered to move to a room and since the view was perfect and the floor was as high as we wanted we decided to stay in a cold room. It was very unpleasant to get out of the cold outside into the cold in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sapir H., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay/room. Our staff is always ready to solve the problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Specialist

Pedja Business - 13/01/2019 AccorHotels certified review
« Excellent! »

Everything was perffect! I don't have nothing to add. I hope so that I am going to come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Predrag K., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Radek Business - 13/01/2019 AccorHotels certified review
« Good Quality service »

Friendly Staff, clean & tidy room, tasty breakfast, nice drink bar, beautiful city view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Radoslaw P., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. It is nice to read that you were very satisfied with your stay and the service provided by our team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Szymon Couples - 13/01/2019 AccorHotels certified review
« Excellent hotel »

Very good, short stay at the hotel, only 1 bad expierence at beginning, which was problem with a door lock in the room, however as soon as i have reported it, have been given new room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Szymon Z., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. The next time if you feel any inconveniences, please contact with our staff. We are ready to solve problmes connected with your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Jennifer M. Solo - 12/01/2019 AccorHotels certified review
« Excellent »

Everything was excellent. The location, the value of your money, the staffs. Just perfect for me. Highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer M., Thank you very much for having taken the time to post your very nice comments. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. Your comments are truly appreciated. We all look forward to welcoming you back again, Kamil Wirski Guest Experience Specialist

Family - 12/01/2019 TripAdvisor review
« Very nice »

The staff is very friendly and polite, and deciding every little problem in a seconds.the view is fantastic, the rooms are clean and the food is tasty!The hotel is in the very center of city with plenty public transport just next to it. Would recommend everyone to stay in this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear DunkaMcLoud, Thank you very much for having taken the time to post your very nice comments. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. Your comments are truly appreciated. We all look forward to welcoming you back again, Kamil Wirski Guest Experience Specialist

Yauheni Families - 11/01/2019 AccorHotels certified review
« Nowotel »

Hotel accomodation was ruther good, but at first day our room was not clean enough & not warm. Whole night was working noisy conditioner (room 0821). Also, if you positining your hotel like 4HRSstars hotel, please pay attantion on furniture. Breakfast is perfect!, personal is perfect. TV, wifi good. Thank's for accomodation!

Edwina L. Business - 11/01/2019 AccorHotels certified review
« Re the standard of the hotel and knowing that I am frequent traveller quite dissapoonting »

I arrived late around 1 am and you gave me a room in which someone was already sleeping, and after a room which is not aligned with my gold status

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edwina l., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to apologize for inconvenience at the reception. I would like to assure you that we do our best to avoid this kind of situation in the nearest future. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The next time while making the reservation, please contact with us on email: h3… and we will take care of your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta Daniel Guest Experience Specialist

G. Business - 10/01/2019 AccorHotels certified review
« I got till today no invoice »

Never again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Volker G., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The invoice has been sent to your email address. We are very sorry that you have to wait. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta Daniel Guest Experience Specialist

Daiana D. Couples - 09/01/2019 AccorHotels certified review
« Amazing »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daiana Anne- Marie D., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Nice »

We were in novotel a clean hotel, nice rooms Good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fouad B., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also thankful for your opinion about our hotels rooms and the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Mag Families - 08/01/2019 AccorHotels certified review
« One night stand »

It was ok. I choose the great location of the hotel. Very nice people working there and great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdalena J., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is nice to hear your positive opinion about our hotels staff and the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Maggie O. G. Business - 07/01/2019 AccorHotels certified review
« For such a short stay I would say it was satisfied in my opinion »

The room was lovely clean with a nice view and great location which was the most important for me. Nice selection of hot drinks. Staff were friendly and helpful with a good sense of humour always helps with a stressful journey. I would highly recommend your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. Z., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

B. Families - 07/01/2019 AccorHotels certified review

was ok. Room very basic. No iron . Bathroom needs serious work. reception not picking phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanisch B., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are so thankful for your opinion about our rooms. I would like to inform you that now in our hotel we have some renovations to improve most of our rooms. Some types of them are already renovated so we can show off fantastic Executive Rooms in line with the highest Novotel brand standards. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta Daniel Guest Experience Specialist

Angela L. Couples - 06/01/2019 AccorHotels certified review
« Great hotel »

I definitely recommend this hotel. Great location, nice breakfast. Rooms are cleaned every day. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela l., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also thankful for your opinion about our hotels staff and the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Anonymous Couples - 06/01/2019 AccorHotels certified review
« Miss »

Loud music from city until late, fitting new hinges on next room over (drilling, hammering etc. ) at 9am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Conor O., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The next time if you feel any inconveniences while your stay, please contact with us. We are ready to help you. Please inform us on email: h3… when you will be making the reservation in the future because we would like to find for you nice quiet room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Specialist

Haytham Couples - 06/01/2019 AccorHotels certified review
« Good hotel »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haytham E., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Anton Couples - 05/01/2019 AccorHotels certified review
« Reconstruction on the floor »

I was dissatisfied with room number. Each time the card from the room didn’t work. We had to go to the reception and ask for validation. That was very uncomfortable as there were a lot of people in the hotel and we had to wait for the elevator 3-5 min. The next thing is that you gave us a room number with reconstructions on the floor 23. Nobody notify. The smell of paint, the dirt of works - that was irritating Also the manager promised to give a discount for 100 PLN from the first night. Probably forgot. The last thing - you charged me 2 times from my card. Fist - blocked 2179 PLN at 28.12.2018 Second - charge 2169 PLN at 03.01.2019 Why don’t you give back my money?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton D., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am really sorry for the situation you have met with your key cards. We have changed the system in the end of the December and we try to make it perfect. Please contact us on email: h3… and we will check the payment details. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a compensation while your next stay we would like to offer you free upgrade to one of the greatest Executive room and VIP Set. Please contact us on email: h3… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Specialist

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