Hotel Mercure Wroclaw Centrum 4 stars

TripAdvisor rating 4.5/5 1,199 reviews
Hotel Mercure Wroclaw Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Jogging track (Nearby)
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159
wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Contact email

Check-in from 14h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :   E pl. Dominikanski

  • Main Railway Station :   122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :   2,4,10, pl. Dominikanski

  • Main Railway Station :   2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Our accommodations

Standard Room with a city view, Superior Room with a city view.

Classic room, newly renovated, double bed, city or cathedral view.

  • Max. number of persons: 2
  • Area: From 16

Classic Room, two separate beds, city or cathedral view

  • Max. number of persons: 2
  • Area: From 16
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room - Newly renovated, 1 double bed, sofa, city/cathedral view

  • Max. number of persons: 3
  • Area: From 18
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room - Newly renovated, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Apartment, city/cathedral view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 40
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Apartment, balcony, city view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 62
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

WINESTONE

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,845 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,199 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Thanks for good services!

Customer review rating 4.5/5

Sayf-eddine Business - 07/11/2019 Confirmed reviews AccorHotels

It was my first experience with AccorHotels in Poland, and am satisfied with services and my gays in the Mercure hotel Wroclaw. thank you for all the staff, great job.

Dear Sayf-eddine, Thank you very much for having taken the time to post your very nice comments. I'm very happy to read that you were very satisfied with your stay and the service provided by our team.We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. Your comments are truly appreciated. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Good stay in the city centre

Customer review rating 4.5/5

Karolina Business - 05/11/2019 Confirmed reviews AccorHotels

Pleasant, renovated room, tasty breakfast, very good location in the centre of Wroclaw. For me the disadvantage is that you can not open the window. The weather was quite low outside and the central heating didn't work so far (was cold), only the air conditioning could be an option.

Dear Karolina, Thank you very much for sharing your feedback. We are very happy to hear that you enjoyed time which you spent together with us in our city of dwarfs. We hope to see you again in our place - you can be sure our city still has a lot of secrets to discover :) Thank you as well for sharing your view for needed improvements. It is a very important thing for us in order to improve the quality of our service. See you next time, Best regards, Wojciech Kawulka - Guest Experience Manager

10

Customer review rating 4.5/5

Seamus N. Friends - 04/11/2019 Confirmed reviews AccorHotels

It was very good and relaxing

Dear Seamus, We very much appreciate your comments regarding your stay at the Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again soon for another pleasurable journey with us. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Jim R.

Customer review rating 4.5/5

Jim Friends - 02/11/2019 Confirmed reviews AccorHotels

Excellent and very helpful staff response in every situation. Location of hotel very good.

Dear Jim, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasurable journey with us. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Great hotel with great service

Customer review rating 4.5/5

Peter D. T. Business - 02/11/2019 Confirmed reviews AccorHotels

Awesome stay, excellent service, great breakfast buffet, nice conference center, super friendly staff

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again soon for another pleasurable journey with us. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Okay for short stay

Customer review rating 4.5/5

Marcin Business - 01/11/2019 Confirmed reviews AccorHotels

The hotel has good, convenient location. The rooms are being renovated. Unfortunately, I stayed in the older one: air con smelling bad, cannot open windows, safe deposit not working, many little defects in the room. Overall ok, staff was very friendly. Nevertheless it is visible that the hotel has its years.

Dear Marcin, Thank you very much for sharing your feedback. We always do our best to create unforgettable experience for our guests. It is great that you appreciated time which you spent together with us in Wroclaw. Thank you for sharing your comments, such feedback is very important for us to keep improving our service. We hope to see you again in our city of dwarfs :) Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

okee

Customer review rating 4.5/5

Jeroen G. Business - 28/10/2019 Confirmed reviews AccorHotels

fine

Dear Jeroen, Thank you very much for sharing your feedback. We always do our best to create unforgettable experience for our guests. It is great that you appreciated time which you spent together with us in Wroclaw. Thank you for sharing your comments, such feedback is very important for us to keep improving our service. We hope to see you again in our city of dwarfs :) Best regards, Marta Szczoczarz - Deputy Guest Experience Manager
Customer review rating 4.5/5

Szczepan Families - 27/10/2019 Confirmed reviews AccorHotels

Was great

Szanowny Panie Szczepanie, Bardzo dziękujemy za znalezienie czasu i podzielenie się swoją opinią o naszym hotelu. Jest nam bardzo miło usłyszeć każdą pozytywną opinię na nasz temat, co jeszcze bardziej motywuje nas do podnoszenia poziomu naszych usług. Zadowolenie Gości jest dla nas najważniejsze. Mamy nadzieję, że wkrótce odwiedzi nas Pan ponownie. Serdecznie zapraszamy. Pozdrawiam, Marta Szczoczarz - Deputy Guest Experience Manager

Good hotel, good location

Customer review rating 4.5/5

Anonymous Business - 27/10/2019 Confirmed reviews AccorHotels

With this hotel, the location is key: it is an easy walk to the center of the old city but with all the necessities of a business hotel. The breakfast fare was fair, not amazing but acceptable for the cost.

Dear Guest, Thank you very much for sharing your feedback. We always do our best to create unforgettable experience for our guests. It is great that you appreciated time which you spent together with us in Wroclaw. We hope to see you again in our city of dwarfs :) Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Horrible noise

Customer review rating 4.5/5

Claudiu I. Business - 25/10/2019 Confirmed reviews AccorHotels

We've booked the hotel for the whole week to have a conference. The hotel was undergoing construction work and there was too much noise to actually focus during the conference.

Dear Claudiu I., Thank you for sharing your feedback. We are sorry to hear that you did not fully enjoy time which you spent together with us in Wroclaw. We are currently going through renovation of our breakfast room and suites, we would like to apologize you for these inconveniences. We are trying to meet expectations of all our guests to give them the best possible experience. We hope you will give us another chance to give you another example of the best polish hospitality, maybe in one of our suites? Best regards, Wojciech Kawulka - Guest Experience Manager

Great place to stay

Customer review rating 4.5/5

Andy Solo - 20/10/2019 Confirmed reviews AccorHotels

This is my favorite hotel in Wroclaw. Central location, friendly staff, nice food. The hotel at times is crowded, which I guess is the effect of being a victim of its own success... But staff knows how manage it. Make sure that you will stay in one of their newly refurbished rooms!!!

Dear Andy, Thank you very much for sharing your feedback. We are happy that you appreciated time which you spent together with us in Wroclaw : the city of dwarfs and great experience! We always do our best to make our guest have the best time of their life! :) Hope to see you soon! Best regards, Wojciech Kawulka - Guest Experience Manager

unconfortable bed

Customer review rating 4.5/5

Anonymous Business - 18/10/2019 Confirmed reviews AccorHotels

room was clean, restaurant efficient, bed was poor with sloping mattress, had i been there more than 2 days I would have asked fro a different room

Dear Guest, Thank you for sharing your feedback. We are happy that you appreciated work of our housekeeping team and restaurant service. We are sorry to hear that the beds were not comfortable for you. We will do our best to make your next stays more comfortable. Best regards, Wojciech Kawulka - Guest Experience Manager

Convinient location, and smooth arrangement. Practical rooms

Customer review rating 4.5/5

Anonymous Business - 16/10/2019 Confirmed reviews AccorHotels

Enjoyed it

Dear Guest, Thank you very much for sharing your feedback. We are happy that you appreciated time which you spent together with us in Wroclaw : the city of dwarfs and great experience! We always do our best to make our guest have the best time of their life! :) Hope to see you soon! Best regards, Wojciech Kawulka - Guest Experience Manager

It's ok, nothing exciting, nothing bad either...

Customer review rating 4.5/5

J. Business - 14/10/2019 Confirmed reviews AccorHotels

It was ok, decent rooms, service, breakfast - I wouldn't mind going back here, but if there is a better choice, I would choose that

Dear J., Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay and liked our hotel. We always do our best to create unforgettable memories for our guests so it is a pity you did not feel that. We hope we will have another opportunity to surprise you with our hospitality during your future trips to our city of dwarfs. Best regards, Wojciech Kawulka - Guest Experience Manager

Room sound isolation is terrible

Customer review rating 4.5/5

Anonymous Business - 13/10/2019 Confirmed reviews AccorHotels

I could hear people talking in the next room - it was as if they were standing next to my bed. This lasted till 2 AM in the morning. I asked for another room - nothing else available. I had to work the next day - but I could not sleep due to the sound until 2 AM!

Dear Guest, We are sorry to hear about your inconveniences. We always do our best to create the best possible atmosphere and experience for our guests. We are sorry that because of the noisy neighbours you did not sleep well. We always react immediately when we got reported such problems. Unfortunately, during this period the hotel was fully booked so the room change was not possible. We hope to see you again during next trips to surprise you with our hospitality. Best regards, Wojciech Kawulka - Guest Experience Manager

Very Pleasant

Customer review rating 4.5/5

Carmen Solo - 11/10/2019 Confirmed reviews AccorHotels

the staff is friendly and very helpful. The room are clean and spacious. The only minus I will have to say regarding my stay is that there were not too many options of English channels on tv. Would have been nice to have some cable or more variety of English channels

Dear Carmen, Thank you very much for sharing your feedback. We always do our best to create unforgettable experience for our guests. It is great that you appreciated time which you spent together with us in Wroclaw. Thank you for sharing your comments, such feedback is very important for us to keep improving our service. We hope to see you again in our city of dwarfs :) Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Very comfortable, with great service and the rooms were very comfortable

Customer review rating 4.5/5

Anonymous Business - 11/10/2019 Confirmed reviews AccorHotels

The reception staff was very helpful and the bar/restaurant was very nice. The location was perfect .. directly in the city center.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again soon for another pleasurable journey with us. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Short stay

Customer review rating 4.5/5

Phil H. Couples - 10/10/2019 Confirmed reviews AccorHotels

We had a very pleasant stay at the Mercure, centrally located and easy access. The hotel was clean, tidy and modern with the USB chargers now built into the sockets. The staff members we spoke to were all polite and helpful and most spoke some English. The only fault I would pick was the two single beds pushed together to form a double bed, this never works if the mattress are also singles as when you roll in to the middle you always encounter the gap. Apart from that yes really enjoyed the stay.

Dear Phil, Thank you very much for sharing your feedback. We always do our best to create unforgettable experience for our guests. It is great that you appreciated time which you spent together with us in Wroclaw. Thank you for sharing your comments, such feedback is very important for us to keep improving our service. We hope to see you again in our city of dwarfs :) Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Miss r S.

Customer review rating 4.5/5

Anonymous Couples - 08/10/2019 Confirmed reviews AccorHotels

Hotel was lovely and clean pretty comomfota le rooms bar the plastic sheets... reception staff lovely bar staff seemed a bit short staff and house keeping were a little annoying quite loud and knocked and called to chase up cleaning the room this was before midday!

Dear Guest, Thank you very much for sharing your feedback. We always do our best to create unforgettable experience for our guests. It is great that you appreciated time which you spent together with us in Wroclaw. Thank you for sharing your comments, such feedback is very important for us to keep improving our service. We hope to see you again in our city of dwarfs :) Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

nice experience

Customer review rating 4.5/5

Clara Business - 08/10/2019 Confirmed reviews AccorHotels

It was nice having some drinks in the evening in the bar. Breakfast was a bit limited. Night sleep was correct.

Dear Clara, Thank you very much for sharing your feedback. We always do our best to create unforgettable experience for our guests. It is great that you appreciated time which you spent together with us in Wroclaw. Thank you for sharing your comments, such feedback is very important for us to keep improving our service. We hope to see you again in our city of dwarfs :) Best regards, Marta Szczoczarz - Deputy Guest Experience Manager
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