Hotel - Hotel Mercure Wroclaw Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wroclaw Centrum

4.5/5 984 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Underground garage: PLN 60 per day (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 45  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with a city view, Superior Room with a city view.

  • 151 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 93 family rooms
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 4,321 reviews

Our guest reviews for Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 984 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Vesa Business - 05/07/2018 AccorHotels certified review
« Exactly what I expected »

Short stay with everything going as expected. I like the hotel in general and service simply works.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VESA V., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wojciech Kawulka -Guest experience manager

Anonymous Couples - 03/07/2018 AccorHotels certified review
« Super »

It was a pleasant experience.The breakfast was very good. I suggest using a different taxi company; your taxi company charged us double what other taxis charge for the same distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for sharing your opinion about your stay in our hotel. I am extremely happy that you enjoyed your stay in Wrocław with us. Your positive words are a big motivation for us! Thank you. I am sorry to hear about the issue with taxi, could you please give me some more info on my e-mail h3… about this situation so I can check if everything was fine? Thank you for your suggestion, we will check it. Again thank you for sharing your feedback and I hope to see you again very soon - the city of Wroclaw for sure still has a lot of secrets to discover :) Best regards, Wojciech Kawulka - Guest experience manager

Raluca Couples - 03/07/2018 AccorHotels certified review
« Amazing service, extremely friendly and nice! »

We were impressed by the high quality service we received throughout our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear RALUCA L., Thank you very much for sharing such positive feedback about our hotel. We are very happy that your stay met your expectations. The best part for me is that your were impressed with the hugh quality of our service - it will motivate us all to work even harder :) That is great that you enjoyed your time with the hotel facilities and enjoying the city. Hope to see you soon, Best regards, Wojciech Kawulka - Guest experience manager

Tomasz M. Solo - 02/07/2018 AccorHotels certified review
« Was okay »

Was okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wojciech Kawulka - Guest experience manager

Kevin S. Families - 24/06/2018 AccorHotels certified review
« Fantastic short stay »

From arrival to departure, my experience at the Mercure hotel was 1st class. The staff were extremely friendly, polite and helpful. The reception staff were amazing, from checking me in to dealing with a couple of issues I had. Nothing was a problem to them and they always had smiles on their faces. The food is of excellent quality and there is a great choice of things on the menu. The prices are very reasonable for a high quality hotel. My room (privilege) was lovely and spacious with a walk in shower (something I prefer in all hotel rooms). It was very clean and well maintained by the housekeepers. The air conditioning was welcomed as the weather was hot during my stay. The little touches such as the mini bar fridge and Nespresso machine in my room added to the 1st class experience I encountered here. I would highly recommend this hotel to anyone wanting to stay in Wroclaw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you very much for such POSITIVE feedback about our hotel. I am very happy to hear about all the details which you enjoyed. I fill forward your words to my colleagues, this is the best motivation for us to hear happy guests. I would like to apologize you once more for the issue with your room door. That was something unexpected also for us, situation like this never happened before. Thank you for your patience and I hope our solution met your expectations. Thank you once again for sharing your feedback and I believe we will see again very soon. Best regards, Wojciech Kawulka - Guest experience manager

G.l. Families - 23/06/2018 AccorHotels certified review
« Good choice »

A nice hotel, pleasant, comfortable and close to all touristic places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for sharing your opinion. We are extremely happy that you enjoyed your time in our hotel. I will share your words with everybody, positive feedback is the best motivation. Many guests appreciate the location of our hotel, I am glad also you did like it. Discovering the secrets of Wroclaw from our place is very easy :) Thank you again for sharing your thoughts and I hope to see you here again. Best regards, Wojciech Kawulka - Guest experience manager

Teija L. Business - 21/06/2018 AccorHotels certified review
« I really enjoyed my stay in your hotel and will come back later »

My stay was very nice although when I arrived I was sick. Service was excellent and I felt I was taken care. Room was spacious and well equiped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TEIJA L., Thank you very much for very kind and positive words about your stay. I am happy that your stay met your expectations and you enjoyed it. I hope you are feeling better now, we care about every guest and since the moment you told me you are not feeling very well, I knew we need to take care of you. Thank you very much for sharing your feedback and I hope to see you soon :) Best regards, Wojciech Kawulka - Guest experience manager

Janek Couples - 19/06/2018 AccorHotels certified review
« Excellent stay @ MERCURE Wroclaw again »

From a warm welcome at check in friendly staff everything went well. Also lovely meal @ Winestones too. Can not fault the service we had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you VERY much for very kind and positive words about your stay at Mercure Wrocław Centrum. We are proud that your stay plus our staff met your expectations and you enjoyed your stay. We can not wait to see you back in Wrocław - the city of dwarfs, bridges and unforgettable memories! Best regards, Wojciech Kawulka - Guest experience manager

Aline L. Business - 18/06/2018 AccorHotels certified review
« Fine »

My staying in Mercure hotel was great. The people are my best memory. They are kind and really helpful, smiling, ... My lowest point is the room, it was clean but a bit old-fashioned and a bit sad to have 2 beds... I would prefer 1 big bed. The Television is also not really international... and very bad connexion on TV. The bathroom was fine and clean and products always available but I would prefer a bath instead of a shower to relax after a working day... Breakfast were goods (except coffee). But in general a good stay !

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALINE L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. This kind of feedback is the best motivation for all of us. We love to make our guest happy :) I am sorry to hear that you did not like the set up of the beds, because of the fully booked hotel we did not have an possibility to change you the room type. I hope to see you soon and drink a coffeea (good one) with you :) Best regards, Wojciech Kawulka - Guest experience manager

Mr S. Couples - 16/06/2018 AccorHotels certified review
« Very disappointed »

Unfortunately we could not make the trip to Poland to to a serious family illness. Could not get a refund or change the dates to use the rooms at a different time. Disappointed to say the least. The hotel did state they would give a good rate on a return visit but I’m not sure if this would be the case further down the line.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Paul s., I am very sorry to hear that you could not make the trip to Wroclaw due to the family illness. Again, I hope that the bad moments you have already behind you and everything is going to be better. Unfortunately,the reservation was made in reference to our pricing policy- no possibility to change and cancellations. The whole reservation was guaranteed by payment in advance. Because of that we can not refund you the stay. We would like to somehow help you in this situation, so we offer you a special rate for the future reservation, as we can not refund the prepaid stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wojciech Kawulka - Guest experience manager

Claudie S. Business - 15/06/2018 AccorHotels certified review
« perfect »

Just it was not really clear if the online booking had worked, so I did a checkout at the cashdesk. I would have preferred an online checkout ... that's the only comment I have to do

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAUDIE S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As the LaClub Accorhotels member you can always use the option of fast check-out, we send you the invoice via e-mail. You can try it definitely next time you will visit us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

K. P. Business - 14/06/2018 AccorHotels certified review
« Hote with good standard and good location »

It was good and convinient. Breakfast is good but a bit overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you very nice for sharing your opinion about the hotel. I am very happy to hear that you enjoyed your stay and it met your expectations. I hope to see you soon back in Wrocław, Best regards, Wojciech Kawulka - Guest experience manager

Geert D. S. Business - 14/06/2018 AccorHotels certified review
« Good hotel »

Good experience. Clean hotel. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Geert, Thank you very much for sharing your opinion about our hotel. I am happy to hear such positive feedback and that your stay met your expectations. These three words which you used : good, clean and friendly are very motivational for us and we are proud you used them to describe our hotel. I am sorry to hear that the noise from airconditioning disturbed your stay, we will definitely check it. Best regards, Wojciech Kawulka - Guest experience manager

Peter J. Couples - 14/06/2018 AccorHotels certified review
« Friendly staff »

Greeted by a young man in a bow tie who was very helpful throughout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you very much for sharing your opinion about your stay. Positive words are always the most motivating. I am happy to hear that you enjoyed my welcome and help during the stay. It was a pleasure for me to make your stay as pleasant as it is possible. I know that you already discovered a big part of the city, but I am sure it still has a lot of surprises and secrets which you can discover. I hope to see you again during your next stays, Best regards and again thank you for heartwarming words. Wojciech Kawulka - Guest experience manager

Anonymous Couples - 13/06/2018 AccorHotels certified review
« Very Nice »

The personnel was experienced and very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary Thank you very much for sharing your opinion. I am very happy that you enjoyed the stay in our hotel. It is the best motivation for us to hear such positive feedback from our guests. Hope to see you back in Wrocław, Best regards, Wojciech Kawulka - Guest experience manager

Michael Couples - 12/06/2018 AccorHotels certified review
« Hot!! »

Not good - very poor aircondition caused an unpleasent heat in the room!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael W, Thank you very much for sharing your feedback. Great to hear positive words about our stuff, I will forward it to them, this is the best kind of motivation for us. I am very sorry to hear that the air conditioning did not meet your expectations. We are all the time improving the quality of our rooms to give our guests the best possible experience. Thank you for taking our attention to this detail, this is very important for us to know opinions of our guests. Best regards and I hope to see you back in Wroclaw soon(this city for sure still has a lot of secrets to discover!) Wojciech Kawulka - Guest experience manager

Elisabeth H. Families - 11/06/2018 AccorHotels certified review
« Very good »

I have stayed at your hotel several times and will also come with 15 collegues in end of October. My last stay was very good. I got a suite. Your breakfast is expencive, and I think you have to fresh up what you have for breakfast to more international standard. It is very many polish dishes that we are not used to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELISABETH H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for sharing your feedback about the breakfast. We appreciate your suggestions and will take them under consideration. We cant wait to see you back in our hotel in October, best regards, Wojciech Kawulka - Guest experience manager

Richard H. Business - 09/06/2018 AccorHotels certified review
« Short business trip »

Another excellent stay. Fantastic staff and great service. Running map was appreciated. Good nights sleep in comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you very much for sharing your opinion about our hotel. We are very happy to hear such positive words. This kind of feedback from loyal guest is something priceless. I am also happy that you appreciated the running map which I prepared for you. Thank you and see you soon :) Wojciech Kawulka - Guest experience manager

Anonymous Couples - 09/06/2018 AccorHotels certified review
« Great »

Very nice hotel , friendly and helpful staff,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Malgorzata, Thank you very much for sharing your opinion about our hotel. We are very happy that the stay met your expectations. I will share your words with all the staff, happy guest is for us the best motivation. In every room in our hotel there is a minibar which is not a fridge, so the temperature inside is not that low. But definitely we will check them if they work correctly - thank you for your feedback. I hope to see you back in Wrocław and in our hotel, I am sure this city still has a lot of secrets which you can discover. Wojciech Kawulka - Guest experience manager

C. Business - 07/06/2018 AccorHotels certified review
« Very nice »

Warm welcome and precious tips to walk downtown Very good and tasty dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAIN C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Positive feedback is always very motivating for us. We all love our beautiful city and we are very happy you enjoyed your time here. I hope we will see again soon, maybe during your next trip to Wrocław and stay in Mercure Wrocław Centrum? Best regards, Wojciech Kawulka - Guest experience manager

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