Hotel - Hotel Mercure Wroclaw Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wroclaw Centrum

4.5/5 1,067 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 275.00 PLN Non member rate
From 247.50 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Underground garage: PLN 60 per day (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 45  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with a city view, Superior Room with a city view.

  • 151 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 93 family rooms
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,740 reviews

Our guest reviews for Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,067 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Damien Business - 14/01/2019 AccorHotels certified review
« Satisfying »

It was ok overall, But my payment was made twice, please contact me in order to reimburse me +34…4

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien, Thank you for sharing your feedback. We are happy to hear that you appreciated your stay. Regarding the payment we will contact you directly to solve the issue. See you next time Damien! Best regards, Wojciech Kawulka - Guest Experience Manager

S. B. Couples - 09/01/2019 AccorHotels certified review
« Perfect like everytime »

The service was really good as every stay in this hotel. The new rooms are modern and comfortable. We definitely came back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you very much for sharing your feedback. We were very happy to see you again and show you how we change. That is great that you appreciated your stay and spending time in one of our newly renovated rooms. See you next time! Best regards, Wojciech Kawulka - Guest Experience Manager

Mrs Couples - 06/01/2019 AccorHotels certified review
« The hotel was nice however the room was not up to your normal 4star standard »

Check in was fine. However room was very warm - was advised even though website says air conditioning that it is only the same air circulating so room did not cool down. Mattress was too soft as clearly old. Shelf in bathroom had clearly been removed so no where to put anything. Room generally tired. Heard drilling while we were there so clearly renovating rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations. We always do our best to give guests the best possible experience and to make their stays perfect. Thank you for sharing your opinion about the decor of our rooms and facilities. We recently started a renovation of our rooms, we hope you will gie us another chance to surprise you positively during future stays. Best regards, Wojciech Kawulka - Guest Experience Manager

Family - 06/01/2019 TripAdvisor review
« Excellent New Year »

Good location. Everything is reachable in 5-10 minutes - Rynek, Most Tumski, Shopping Center, Parks, Public transport. Very nice Vine restraunt to have a wineglass of good vine. Rooms are clean, reception and all staff are polite. Recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 854vasylp, Thank you for sharing your feedback. We are happy to hear such positive opinion. That is great that you appreciated the celebration of new year`s eve with us. We hope to see you again in 2019 during your next trips! Best regards, Wojciech Kawulka - Guest Experience Manager

Anna Business - 04/01/2019 AccorHotels certified review
« regular visit »

I have received an upgrade to the regular room standard I book which made such a difference i.e. bathroom, carpet, overall quality of the fit-out much , much better (and a very good coffee). Additionally I was selected as a guest of the day which made the stay even more pleasurable. I must admit that the note I found in room was a great surprise, all made by hand. Thank you Mrs. Aleksandra for that!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay and enjoyed being our guest of the day - the most important one! Aleksandra has definitely a talent, she can draw very well, thank you for sharing your warm words, it will be a great motivation for her. We hope to see you soon in Wrocław - the city of dwarf. Best regards, Wojciech Kawulka - Guest Experience Manager

A. A. Families - 31/12/2018 AccorHotels certified review
« Great location and impressive »

Really impressive. Once we step in the staff really friendly and helpful. Nice room decoration. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, Thank you very much for sharing your feedback. We are very happy to hear that your stay met your expectations. We are proud that our staff made such positive impression on you - we always do our best to make our guests feel like home. We hope to see you soon during your next trips to our city of dwarfs. Best regards, Wojciech Kawulka - Guest Experience Manager

Traveller Couples - 26/12/2018 AccorHotels certified review
« Full Enjoyment »

Fantastic welcome, full service and great surprises. Thank you team Mercure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for having taken the time to post your very nice comments. We are very happy to read that you were very satisfied with your stay and the service provided by our team. Your comments are truly appreciated. We all look forward to welcoming you back again. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Dmitry Families - 22/12/2018 AccorHotels certified review
« Wright choise for staying »

Great location in the center near shopping mall public transport. Old town in 3 minutes walking! Staff is beyond expectations, well done! Breakfasts were very well and tasty Room is big and with great view to cathedral Beautiful design of the hotel and rooms few Negative: pillows were small and the large toilet flush button did not work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitry, Thank you vey much for sharing your feedback. We are happy to hear that you enjoyed your stay and our effort. We do our best to give guests the best possible experience. We are sorry to hear about your inconveniences, thank you very much for sharing your suggestions for needed improvements. We hope to see you soon in Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Eli M. Couples - 16/12/2018 AccorHotels certified review
« מלון חדש מיקום טוב תחבורה ציבורית קרובה ארוחת בוקר טובה »

very good location fantastic team radek and all the others on down side too small t.v for such big room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eli, We very much appreciate your comments regarding your stay in our hotel. We are thankful for your opinion about our staff. I I will share your comments with Radek and our team. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for sharing your opinion about what we should improve. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Sarah Friends - 15/12/2018 AccorHotels certified review
« Great »

Brilliant location, lovely staff very well equipped and clean hotel. Breakfast was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you very much for sharing your wonderful review. It is always a great pleasure to read so kind words. We are more than happy that your stay in our hotel met your expectations and that efforts of our staff are noticed. Feedback like yours is always very motivating for the whole team. It is our great hope that we will have another opportunity, to welcome you again. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Nicolae Solo - 14/12/2018 AccorHotels certified review
« Not a verry good stay »

My room was dirty and cold. The sheet and towels were stained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolae, Thank you for sharing your feedback to us. We are very sorry to hear that the room and cleanliness did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Marta Szczoczarz- Deputy Guest Experience Manager.

Per-olof J. Business - 13/12/2018 AccorHotels certified review

only one person in reception when check out in morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for sharing your valuable feedback with us. We are glad that your stay overall was enjoyable.We apologize for the inconveniences you faced during check out. It is also our hope to have an opportunity to welcome you again! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Anonymous Solo - 11/12/2018 AccorHotels certified review
« Nice and comfortable hotel in a good location »

I really enjoyed the stay at the hotel. The location is very convenient on the edge of the old town and close to transport links. The room and breakfast were both very good. The bar area was nice and cosy - especially on a cold winter evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you very much for having taken the time to post your very nice comment. It is with great pleasure that we’ve read your comments about our hotel and excellent location. Your comments are truly appreciated. We all look forward to welcoming you back again. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Anonymous Couples - 10/12/2018 AccorHotels certified review

Friendly and helpful staff, clean room,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianne, Thank you very much for your feedback! Especially important are for us the remarks about our staff. It is our hope, we will have an opportunity to welcome you again in future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Jane R. Friends - 10/12/2018 AccorHotels certified review
« A good place to stay »

The hotel is conveniently situated, comfortable and very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for sharing so kind review. It is a great pleasure for the whole team to read so kind words. Your satisfaction is what motivates us and introduces a smile to our faces. It will be a great pleasure to welcome you again in the nearest future. Best regards, Marta Szczoczarz- Deputy Guest Experience Manager.

Anonymous Couples - 10/12/2018 AccorHotels certified review
« Good location, good value, great staff »

Very friendly and helpful staff. The hotel is well situated for sight seeing in the old town. Would return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, We would like to thank you for taking your time to share your opinion with us. Feedback of our Guests is very important for us. We will pass your words to the whole team - it will be a great motivation for all of us. It will be a pleasure to welcome you again! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Ron H. Couples - 10/12/2018 AccorHotels certified review
« Central, clean and friendly »

not sure how you could improve, the hotel and staff were top rate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald, Thank you very much for sharing your valuable feedback. We are more than happy that stay met your expectations and that efforts of our staff are noticed. It is our hope that in the nearest future we will have another opportunity to welcome you in our hotel. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« I'm satisfied »

Room was good. Breakfast was good. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you very much for having taken the time to post your very nice comments.We are very happy to read that you were very satisfied with your stay and the service provided by our team.Your comments are truly appreciated. We all look forward to welcoming you back again. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Nn Business - 07/12/2018 AccorHotels certified review
« comfortabel hotel »

Stay was ok, only the lunch could have been organized better (different timing for the groups as the waiting row was too long which caused the lunch to take too much time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate the time you took to share your constructive review regarding your recent stay at our hotel and letting us know about your impressions about the lunch. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope, that positive aspects encourage you to stay with with us once again. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Alexej Business - 07/12/2018 AccorHotels certified review
« Great hotel »

I enjoy staying at this hotel every time I visit Wroclaw. Great stuff and home like atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexey, We are pleased that you enjoyed your recent stay with us. You are part of Mercure family and we do as much as we can so you can feel that the hotel is a home from home. We look forward to see you again. Have a great day, best regards, Wojciech Kawulka - Guest Experience Manager

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