ibis Aalst Centrum Hotel

Dear Guest, Thank you for taking time to share your valuable review.<br> We are pleased that your recent stay with us was a good experience. We appreciate your compliments on our service, the breakfast and all the facilities. We are sorry for the inconvenience you might have faced due to the housekeeping. We are currently following it up with the department to ensure such incidents are not repeated. All our team members are aware that we put your comfort first and also give importance to your privacy. Once again, thank you for your feedback. We are happy that everything else met your expectations.<br> We look forward to welcoming you again. All the best.<br> Kenneth Claerbout, General Manager

We would like to thank you for your feedback concerning your recent stay.<br> Thank you for notifying us of the difficulties you experienced, is an opportunity for us to question ourselves and to look for ways to improve our services. All our team members are asked to be versatile and although at certain peak times it may be busy they are aware of the necessary actions to be taking to ensure our guests are well looked after and satisfied. Our restaurant is closed at the weekends, but outside of opening hours we do offer a nice selection of warm and cold snacks. We have taken note of your remarks concerning your room and invoicing and we will be taking them into consideration. Your comments about the taxi are slightly concerning as we only work with official companies. If you have any concerns please inform reception immediately so we may control the situation.<br> The entire team hope that we may be able to see you again in the future. With our best regards,<br> Kenneth Claerbout, General Manager

Dear Murray, Thanks for your positive feedback about hotel Ibis Aalst Centrum.<br> We are pleased to read that your stay was a successful one. We take note of your remark and would gladly receive your suggestions by private message.<br> We'd be pleased to welcome you anew.<br> Kenneth Claerbout, General Manager

Dear Suresh, Thanks for this nice review about Ibis Aalst Centrum hotel.<br> We are delighted to know that you had a pleasant stay in our hotel. It's always a pleasure to provide good quality services.<br> We look forward to seeing you again. Kind regards,<br> Kenneth Claerbout, General Manager

Dear Hayden, Thank you for taking the time to write this review.<br> We are glad to read your positive feedback about the cleanliness and size of your room. Your remark has been taken into account. Don’t hesitate to share your concern on spot next time, so we can act accordingly. Thanks again for appreciating our breakfast. We will not fail to share your compliments address to our staff.<br> We look forward to welcoming you again. Kind regards,<br> Kenneth Claerbout, General manager

Dear Doran, Thanks for this comment.<br> We're delighted to learn you had an enjoyable experience among us. We're also glad to read your room suited you in terms of comfort, cleanliness and quietness. We value your touching words about the good quality of service and reception. They will be passed on to the whole team. Regarding our snacks, they are carefully prepared with good quality food. We also serve fresh meals like sandwiches, salads, quiches. We're sorry they weren't to your liking.<br> We look forward to welcoming you soon again.<br> Kenneth Claerbout, General manager

Dear Guest, Thanks for this nice comment.<br> We find great pleasure reading that you had a gorgeous experience among us and that you made the most of your room's comfort and cleanliness. Your positive feedback about the bar and the breakfast lounge is truly valued. Your compliment about the good quality of reception is genuinely appreciated by the the whole team.<br> We look forward to welcoming you one more time.<br> Kenneth Claerbout, General manager

Dear Mary, Thanks for your review.<br> We value your reference to the good quality of reception by our staff. We're also pleased to note you enjoyed our delectable and varied breakfast. We take note of your remarks about our bedding.<br> We hope to have the opportunity to welcome you once again.<br> Kenneth Claerbout, General manager

Dear Peter, Thanks for this nice review.<br> We're glad to learn you had a lovely time among us. We value your positive feedback about your room and our hotel's cleanliness. Your compliment about the good quality of reception is greatly appreciated as well. It will be passed on to the whole team.<br> We look forward to welcoming you back. Kind regards.<br> Kenneth Claerbout, General manager

Dear Guest, Thanks for your nice comment.<br> We're delighted to note you had a great time among us. Thanks for referring to your room's cleanliness. Your touching words about the good quality of reception are truly valued. They will be passed on to the whole staff.<br> We're looking forward to welcoming you again in the future. Kind regards.<br> Kenneth Claerbout, General manager

Dear Martina, It was a pleasure to receive your kind appraisal of your stay with us at hotel Ibis Aalst Centrum.<br> Our main purpose is to make our guests' experience beyond reproach. We are proud to have been up to it. Our establishment in an enjoyable place located near E40 Motorway, connecting to Ghent and Brussels. It's pleasant to read that you enjoyed the comfort and cleanliness of your room. We are grateful for your mention our varied and tasty breakfast buffet, a new concept offering a very wide selection of items.<br> Our team would be delighted to welcome you again on another occasion. <br>My kind regards,<br> Kenneth Claerbout, General manager

Dear Guest, Thank you for taking time to share your valuable review.<br> We appreciate your compliments and your suggestions. We do believe there is always a room for improvement. We appreciate your compliments on the room and the service. We are happy that they met your expectations and also it is nice to know that you enjoyed the place too. We are sorry to know that your recent stay was not completely satisfying and also that you had left one day early due to an emergency. As a standard procedure, if you had booked a non-refundable rate, we cannot refund or change the booking. This is the same process followed at any other place. However, we understand such situations, and in rare cases, we also make an exception if we are shown/given the proof of the medical emergency.<br> Best wishes,<br> Kenneth Claerbout, General manager