ibis Sydney Airport 3.5 stars

Customer review rating (ALL Rating) 3.8/5 2,319 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • Short walk to Mascot train station and only 2 stops to Sydney's CBD

  • Less than 1km from Sydney's Domestic Airport terminals

  • A hotel for the whole family with pet-friendly rooms available

  • Enjoy the exclusive ibis "Sweet Beds"

Our accommodation(s)

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Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

GPS:-33.927867, 151.187217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,319 reviews

TripAdvisor Rating  3.5/5  2,253 reviews

Front Desk Champions

TripAdvisor rating 5.0/5

bradcO9683DA TripAdvisor review

Once again we come back to this hotel as it’s one of the best in the area and the staff food and vibe are so good. Once again we are treated so well and Juanita at the front desk. Looks after everyone and made us stay amazing again thanks so much. Brad

Customer Service Ruins the Experience

TripAdvisor rating 3.0/5

fnarokobi TripAdvisor review

The hotel itself was fairly average - nothing particularly impressive or disappointing about the rooms or facilities. However, the customer service left an extremely sour taste that will prevent me from ever staying at this hotel again. The issues started at the bar, where the bartender who served me was unbelievably rude and seemed to be bothered by the mere task of doing her job. Her negative attitude made what should have been a relaxing drink an unpleasant experience. The real kicker, though, was at checkout time. The night desk clerk was far too preoccupied making himself coffee to actually assist guests. When I approached to check out, he rudely raised his voice at me and barked that I should just leave my keys at the desk, as if I was an inconvenience to him. With such shockingly poor customer service from multiple staff members, I cannot recommend this hotel to anyone who expects even baseline politeness and respect. The accommodations may have been average, but the treatment from employees was unacceptable. I will not be returning, nor will I suggest this place to others based on the lousy attitudes I encountered.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Staff excellent

Well located

Customer review rating 4.5/5

Sheila D. B. Couples - Confirmed reviews ALL

My main consideration when I chose Ibis was the location, close to the international airport and did not expect much. However, much to my delight, aside from the location, the room, though not big, smelled fresh which means it was very cleaned including the bathroom. The staff was very accommodating and attentive.

Customer review rating 0.5/5

D F. Families - Confirmed reviews ALL

Please fix the window in that bedroom. Not insulated and you could hear the traffic all night. We were up at 4am for a flight and we could not sleep due to road noises.

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Other web-users rate our hotel

  • 1,626 reviews 9.1/10 Location
  • 2,444 reviews 5.1/10 Room
  • 2,026 reviews 6.9/10 Service
  • 66 reviews 4.3/10 WiFi
  • 1,342 reviews 3.6/10 Cleanliness
  • 1,197 reviews 4.1/10 Comfort
  • 624 reviews 6/10 Value
  • 518 reviews 2.3/10 Amenities

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