Novotel São Paulo Center Norte Hotel 4 stars

TripAdvisor rating 4.0/5 1,550 reviews
Novotel São Paulo Center Norte
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Hotel extras

  • Transfers to Shopping Center Norte and Expo Center Norte and Anhembi event centers. Ask hotel.

  • Located 5.6 miles (9 km) from the Allianz Parque stadium.

  • Your pet is welcome. Contact the hotel for more information.

  • Capacity for events for up to 900 people.

  • Upcoming events in the area: ABCASA, Latam Retail Show, Intersolar and SOBECC.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Squash court
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel São Paulo Center Norte

Avenida Zaki Narchi 500
VILA GUILHERME
02029000
são paulo
brazil

Tel: +551122244000

Fax: (+55)1122244100

Contact email

Check-in from 14h00

Check out up to 12h00

  • RODOVIÁRIA DO TIETÊ - 950 M :  

  • Estação Carandiru - 1,0km :  

  • Estação Tietê - 950 mt :  

  • By plane

    CONGONHAS AIRPORT At 15km / 9.32 miles

  • By plane

    GUARULHOS INTL At 23km / 14.29 miles

  • By helicopter

    CAMPO DE MARTE At 2.99km / 1.86 miles

  • By car

    VIA DUTRA HIGHWAY At 4km / 2.49 miles

GPS :-23.51174, -46.620796

Currently, close to our hotel

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 2.8 km

Tour of the Estação da Luz

From 01/01/2017 to 31/12/2019

At 3 km

The Banespa Building, visit

From 01/01/2013 to 31/12/2019

At 4 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 4.1 km

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 4.2 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 7 km

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 12 km

Distant neighbours: Latin American art, exhibition

From 20/06/2015 to 23/06/2019

At 12 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 12 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 23 km

Our accommodations

Standard Apartment with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Standard Apartment with twin beds

  • Max. number of persons: ‌3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 double bed and 1 single bed.

  • Max. number of persons: ‌3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Standard Apartment with 3 single beds.

  • Max. number of persons: ‌3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Superior twin room with 2 double beds

  • Max. number of persons: ‌2
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Superior Room adapted

  • Max. number of persons: ‌2
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Superior Suite with 1 king-size bed

  • Max. number of persons: ‌4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Superior Suite with 1 kingsize bed

  • Max. number of persons: ‌4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Family room

  • Max. number of persons: ‌6
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

KITA SUSHI BAR

Type of cuisine: Japanese

The Kita Sushi Bar serves drinks and traditional Japanese food, in a quiet and cozy atmosphere.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Type of cuisine: International

Gourmet Bar, the first of its kind in Latin America, is now open at Novotel Center Norte. It specializes in pizzas with unique flavors, craft beers and a whole lot more. On Saturdays, you can enjoy traditional feijoada against a backdrop of live music.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

This modern and relaxed bar is ideal for happy hour. Enjoy a variety of drinks and a unique snacks menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 620 m²

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel São Paulo Center Norte

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

13,898 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,550 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great infrastructure, poor Internet access

Customer review rating 4.5/5

Anonymous Business - 07/06/2019 AccorHotels certified review

Internet access was very limited on my room - I was not able to login via mobile nor via notebook, which was a drawback when traveling on business.

Dear Mr. Rafael Augusto Da Silva B., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

very satisfied with the Hotel

Customer review rating 4.5/5

Anonymous Business - 04/06/2019 AccorHotels certified review

very satisfied with the Hotel and the services provided

Dear Mr. Antonio Cesar Ribeiro C., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Agradable

Customer review rating 4.5/5

Viviana Business - 31/05/2019 AccorHotels certified review

Expectativa superada

Estimada Sra. Viviana V., Mucho le agradecemos los comentarios referentes a su estadía en Novotel São Paulo Center Norte. Estoy convencido que ese feedback será un aliciente para nuestro personal, en sus constantes esfuerzos para mejorar la calidad de nuestros servicios. Una vez más, gracias por compartir su experiencia. Esperamos que su próxima visita sea tan placentera como ésta que acaba de realizar. Atentamente, Helio Gelinski Gerente General Novotel SP Center Norte

This hotel is much worse than before, will never stay there again

TripAdvisor rating 4.0/5

Connector59540143019 Business - 31/05/2019 TripAdvisor review

No internet for 2 days, no help from reception desk, my room key was not working every time i was arriving to my room and i had to go to reception again. They charged me 1 more day even after I changed my reservation 1 month in advance!!

Customer review rating 4.5/5

Rosilaine L. Families - 30/05/2019 AccorHotels certified review

Hotel excelente.

Prezada Sra. Rosilaine Maia Schiavo l., Agradecemos por nos contar sobre sua experiência no Novotel São Paulo Center Norte. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja agradável quanto a anterior. Sinceramente, Helio Gelinski Gerente Geral Novotel SP Center Norte

sound hotel in proximity of the exhibition center

Customer review rating 4.5/5

Business T. Business - 28/05/2019 AccorHotels certified review

I enjoyed the proximity of the hotel to the exhibition center. The staff is very friendly and knows some English which is a great help it you do not know any Portuguese. The gym is better than a lot of gyms I have experienced in other hotels. I would choose the hotel again if I needed to travel to a fair at center norte in Sao Paulo again.

Dear Mr. Patrick H., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

As Expected

Customer review rating 4.5/5

Michael Business - 28/05/2019 AccorHotels certified review

Very Good

Dear Mr. Michael Jan J., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Good hotel for Business purposes

Customer review rating 4.5/5

Javier L. Business - 27/05/2019 AccorHotels certified review

I usually use your hotel in order to attend Hospitalar tradeshow in Expocenter Norte.

Stupid Service and remains for years

Customer review rating 4.5/5

S. Business - 27/05/2019 AccorHotels certified review

I have been here for continuously 6 years and all with this hotel, as it is convenient to the Congress center north. But I was pissed off every time including this. Normally the check in and check out process take more than 25 mins. Don’t argue as I was counting this time. And the reception guys speak bad English and without capabilities in understanding English words. They don’t give a real care to your request. One time I went to the reception and asked for the confirmation if my nights are included into my Accor profile. The reception lady was like checking more than 15 mins, and then her colleague joined and they just started the chat in front of me. So I asked, is it ok now? And she just told me yes it is ok. I was totally pissed off that they are just wasting your time without any notice. If you don’t ask, they may just keep going with their chat, and pretend to be working on my issues. And you know what, now I check my Accor profile, those 5 nights are not included at all.

Showing its age

Customer review rating 4.5/5

C T. Business - 24/05/2019 AccorHotels certified review

I selected the property due to its close proximity to Expo Norte. Unfortunately, the property is showing its age and is in need of refurbishment. The bedrooms are tired and poorly equipped. My room (1310) had sliding windows that would not close and therefore meant a very poor first night of interrupted sleep. It took a 'Maintenance Man' 20 minutes to be able to close the window on day 2 and then it was still not possible to lock it. There are no USB charge points in the room. The room was poorly decorated and equipped. The bathroom incorporates a very large double shower but the shower head is poor. The towels provided are old and the thinnest that I have experienced. The bathroom includes a message about saving water by not allowing the tap to run, but no plug is included. The bedroom door needs to be slammed in order for it to close securely and there is not self-closing mechanism so it is very easy to leave your room door open. Disappointing!

Dear Mr. Christopher T., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Mr.

Customer review rating 4.5/5

Jesan N. Couples - 16/05/2019 AccorHotels certified review

Everything about our experience was excellent. From entry (hotel looks incredible at night with the entrance lights), to stay to departure. The staff are all friendly and helpful. Room is spacious and comfortable. Breakfast was also very very nice. Keep up the excellent work.

Normal.

Customer review rating 4.5/5

Atanazio D. S. N. Business - 09/05/2019 AccorHotels certified review

Normal.

Prezado Sr. Atanazio dos Santos N., Agradecemos por nos contar sobre sua experiência no Novotel São Paulo Center Norte. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja agradável quanto a anterior. Sinceramente, Helio Gelinski Gerente Geral Novotel SP Center Norte

Excellent

Customer review rating 4.5/5

Anonymous Business - 06/05/2019 AccorHotels certified review

Great stay. Good location; good restaurant; clean, bright room; superb service.

Dear Mr. Allen B., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Satisfatória.

Customer review rating 4.5/5

Rivelino. Business - 18/04/2019 AccorHotels certified review

Tranquila.

Practical hotel but lacks ability to adequately communicate with guests

Customer review rating 4.5/5

Richard Business - 16/04/2019 AccorHotels certified review

I've been a member of Accor Loyalty Program for many years and in this time I've stayed in many hotels within the group around the Globe. A few things are consistent in my experience: 1. Excellent Beds & Bed linen; 2. Clean bedrooms & bathrooms; 3. Great customer service. In the Novotel Sao Paulo 1 & 2 above are consistent. Sadly, the customer service is lacking. The inability to communicate in English is rather concerning in a 4* International hotel in my view. Whilst I can appreciate that this hotel is in Brazil and the native language is Portuguese, this hotel promotes towards an international audience and for this reason, a basic understanding of English is required. Not everyone has Google Translate easily available. When trying to speak with the staff (with the exception of perhaps 2 people - one on reception and the restaurant manager), no one else seemed to speak or understand English and made no attempts to help when I clearly cant speak or understand Portuguese. The impact led to greater frustration. Secondly, knowing that I was expecting a late departure from the hotel, I requested a late check-out. This was refused. So I requested that I can still use the hotel leisure facilities, in order that I could perhaps take a swim and shower before departing for the airport in the afternoon. This was also refused by the Front Desk clerk. Impact - I departed from the hotel at Checkout and spent 5 hours at the airport - I can understand not permitting a late Checkout if the hotel is full (which I was advised was the case on the day of my departure), but in all my years of staying with Accor Hotels, using the leisure facilities has never been an issue previously so I fail to understand why this hotel refuses to let quests (who have stayed for almost 2 weeks) to spend an extra hour or so in the leisure facilities prior to departure). Overall - the lack of ability to communicate in English and the refusal to either a late checkout or access to the leisure facilities, leaves me wondering where I will stay on my next trip to Sao Paulo - it's unlikely to be the Novotel.

Dear Mr. Richard Paul R., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. I would like to invite you to stay with us on your next visit to Sao Paulo. Please let us provide you the best of our services to serve you. This invitation gives you a daily courtesy and breakfast included for two persons. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Ms

Customer review rating 4.5/5

Annie B. Business - 15/04/2019 AccorHotels certified review

When I got to my room I realised that my international plug did not work in your sockets. I went to reception asking to borrow one and was told they did not have any more (had lent them all already) and they suggested I bought one from them. I refused and it took a long time before the receptionist finally lent me one. He used a lot of excuses before finally agreeing. I think you should have enough plugs for your internation guests in a Novotel. My international plug works in other hotel so, obviously you are aware of that problem.

Shockingly poor quality for the Novatel brand.

Customer review rating 4.5/5

Nathan Business - 11/04/2019 AccorHotels certified review

Hotel staff was uncharacteristically inattentive and dismissive compared to other Novatel properties that I stayed with. The breakfast was had no variety from day to day and the staff in the Gourmet Bar and sushi restaurant were lack luster.

Dear Mr. Nathan Alton G., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Old and dirty bathrooms

Customer review rating 4.5/5

Mike W. Business - 11/04/2019 AccorHotels certified review

The hotel is very nice overall but the bathrooms are old and worn. They have the look and feel of a dirtiness. The toilet clogged almost everyday.

Dear Mr. Lawrence W., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Very nice, clean and quiet

Customer review rating 4.5/5

Ed S. Business - 03/04/2019 AccorHotels certified review

Was a nice experience.

Nice to stay

Customer review rating 4.5/5

Mi Y. P. Business - 01/04/2019 AccorHotels certified review

The location was great to attend the exhibition in Expo Norte. The breakfast was good and bed was great. Only one thing that I do not like was I hear a lot of noise from other rooms.

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