Mercure Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 4.0/5 5,365 reviews
Mercure Paris Centre Eiffel Tower Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Centre Eiffel Tower Hotel

20 rue Jean Rey
75015
paris
france

Tel: +33145785000

Fax: (+33)1/45789142

Contact email

Check-in from 14h00

Check out up to 12h00

  • 42 GARE DU NORD-HOP.EUROPEEN :   42 DUPLEIX-FINLAY

  • 69 GAMBETTA-CHAMP DE MARS :   69 CHAMP DE MARS

  • 82 LUXEMBOURG-AMERICAN HOSPITAL :   82 CHAMP DE MARS

  • 87 PTE DE REUILLY-CHAMP DE MARS :   87 CHAMP DE MARS

  • LIGNE 6 ARRET BIR-HAKEIM :   6 BIR-HAKEIM

  • ARRET CHAMP DE MARS-TOUR EIFFEL :   RER C CHAMP DE MARS-TE

  • By plane

    PARIS ORLY At 16.09km / 10 miles

  • By plane

    PARIS ROISSY CDG At 35.4km / 22 miles

  • By helicopter

    ISSY LES MOULINEAUX PARIS SEVRES At 4km / 2.5 miles

  • By car

    PERIPHERIQUE PORTE DE SEVRES At 6.44km / 4 miles

  • By car

    PERIPHERIQUE PORTE DE VERSAILLES At 4.83km / 3 miles

  • By car

    VOIE EXPRESS RIVE DROITE At 4km / 2.5 miles

  • By train

    PARIS GARE DE LYON At 8.05km / 5 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 2km / 1.25 miles

  • By train

    PARIS NORD EUROSTAR THALYS At 9.66km / 6 miles

GPS :48.855381, 2.291969

Currently, close to our hotel

Illusions, exhibition

From 06/11/2018 to 25/08/2019

At 1.8 km

Tour de France

From 06/07/2019 to 28/07/2019

At 1.9 km

Paris Vélotour

From 30/06/2019 to 30/06/2019

At 2 km

Zazie, Zaziessenciel Tour, concert

From 12/11/2019 to 16/11/2019

At 3.1 km

Solidays Festival

From 21/06/2019 to 23/06/2019

At 4.5 km

Comic Con Paris 2019

From 25/10/2019 to 27/10/2019

At 7.6 km

Microbiote, exposition

From 04/12/2018 to 04/08/2019

At 8.3 km

AQUA: water from top to bottom, exposition

From 20/10/2018 to 18/08/2019

At 8.8 km

Our accommodations

Fully renovated, the hotel offers contemporary and functional rooms with free WIFI access. The hotel offers Standard and Privilege Rooms and Junior Suites, including some with views of the Eiffel Tower for business trips or a leisure stay with your partner or family in central Paris.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 armchair not convertible

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room on an upper floor with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 armchair not convertible

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room on an upper floor with Eiffel Tower view and 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Group offer: 2 nearby rooms

  • Max. number of persons: ‌4
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV(...)

Junior Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

RESTAURANT LE JARDIN

Type of cuisine: International

Make the most of the morning sunshine to savor your meal in this restaurant bathed in light. When the weather is good, you will appreciate the calm of the terrace surrounded by a garden in the heart of Paris.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE

Photo non contractuelle / Strictly non binding

Located on the 1st floor, the Bar Lounge is open all day for business meetings or just to relax.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 147 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Paris Centre Eiffel Tower Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

14,132 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

5,365 reviews

Lower standard than expected

Customer review rating 4.2/5

Peter Couples - 11/06/2019 AccorHotels certified review

Two main issues: 1) Hotel equipment is quite old fashioned, mostly amenities. I got Prestige room, so I'm quite afraid how regular rooms look like. Toiled was not working properly and the bathroom was hardly big enough to have one adult person inside 2) I was not said that breakfast were not included in the price (I shall know, but also receptionist could warn me) and I was not asked to provide credit card -> so I was not able enjoy breakfast unless paying, however I was not able to charge breakfast on my bill. BTW breakfast selection was also quite poor.

Not happy

Customer review rating 4.2/5

Ramesh Business - 11/06/2019 AccorHotels certified review

1)Some defective items were observed. 2) Toilet and shower areas should not be separated. 3) Same breakfast everyday. 4) not all staff are friendly

Poor HouseKeeping

TripAdvisor rating 4.0/5

Roam61047895473 Business - 11/06/2019 TripAdvisor review

We were quite disappointed with the house keeping despite various call to the front desk. It took about 3hrs for the housekeeping to come to tidy the rooms. and this happened on several days of our stay.

Dear Guest, Please allow me to apologize for the inconvenience you experienced regarding your stay. I can assure you that this is not the level of service that we strive to provide to our guests. At Mercure, we strive to provide a superior service experience for every customer and this is not the level of service we used to provide to our guests. To improve our quality of service, would it be possible to send us a private message to give us more details about your stay at h2175-hk@accor.com. Again, we do apologize and regret that this impacted your experience at our hotel. We do hope that we may have the pleasure of welcoming you to the Mercure Paris Centre Tour Eiffel in the future. Kind Regards, Eric Rajaud - General Manager

Wonderful stay.

Customer review rating 4.2/5

Alistair K. Couples - 10/06/2019 AccorHotels certified review

Great staff and very comfortable rooms. Close to public transport and Paris attractions. Would not hesitate to recommend this hotel to anyone.

Perfect

Customer review rating 4.2/5

Anonymous Business - 10/06/2019 AccorHotels certified review

Great amenities.

Good

Customer review rating 4.2/5

Lim P. H. Business - 10/06/2019 AccorHotels certified review

Service is acceptable

Amazing Anniversary

Customer review rating 4.2/5

Zippy Couples - 10/06/2019 AccorHotels certified review

The hotel was in a great location and the staff was experienced with people showing up early and leaving late. The food was great and the breakfast was a great addition to our daily scheduled. Room was a good size and very clean.

Customer review rating 4.2/5

Emma Couples - 09/06/2019 AccorHotels certified review

Our room smelt terrible. Something was definitely wrong with it. It was disgusting and unclean. Marks all over floor and walls had never been cleaned.

Heaven

Customer review rating 4.2/5

Elie I. Families - 09/06/2019 AccorHotels certified review

Everything was perfect, the service, the rooms, the food; just fantastic

Location Excellent, View Excellent Service/Food Poor

Customer review rating 4.2/5

Mark B. Couples - 09/06/2019 AccorHotels certified review

The welcoming to the room was beautiful as the Occassion was our 34th Wedding Anniversary & received chocolate & balloons as it’s a life long first visit to Paris. Paid the extra for unlimited minibar, but was never restocked, I had to ask & I was only done once. ( minibar consisted of orange juice, Diet Coke & Coke, bottle of water that’s it ). Room was not made up, ran out of toilet paper, soap, again had to ask. Breakfast was terrible, went across the road after day 1 to Pullman for breakfast... another €29 each. Very very disappoint, did not get value for money.

As always, the Mercury brand is the gold standard!

Customer review rating 4.2/5

Gary Friends - 08/06/2019 AccorHotels certified review

Wonderful! Marjorie and Aurelius were exceptional in helping me with my many reservation changes. Merciful beaucoup!

Customer review rating 4.2/5

Alberto Business - 08/06/2019 AccorHotels certified review

everything was excellent like always, except that in the room (1117) there was a constant noise, like an AC engine (not the one in the room) or an elevator engine, that went on and off all night.

small rooms, view not great

Customer review rating 4.2/5

Jeni Business - 05/06/2019 AccorHotels certified review

the rooms were very small and the toilet itself felt like a cupboard. the view of the eiffel tower that we paid more for, was blocked by the Pullman hotel, so not a grand view like it was explained. the staff were lovely though and the breakfast was nice. just a shame about the tiny rooms and views.

Noisy neighbours

Customer review rating 4.2/5

Disappointed Couples - 05/06/2019 AccorHotels certified review

Great location, but that’s about it. I paid for a privileged room...I dread to think what a non privileged room looks like. And we had an adjoining room, and we could hear every word coming from the next room! Loud Americans, playing music late at night, talking loudly, clearing their throats...which is revolting at the best of times! And it cost us over £900!!! Ludicrous!! We’ve contacted the hotel several times since we returned home, and we’ve received no communication back, appalling customer service.

Dear Rachael B., Thank you for choosing the Mercure Paris Centre Tour Eiffel for your stay in Paris . Please allow me to apologise for the inconvenience you experienced with regards to your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that this different problems was a true exception to our normal practices and rest assured that appropriate sanctions have been taken to address the problems. Kindly accept the compensation of your stay in the form of a credit of 1500 Rewards points on your Le Club AccorHotels loyalty card. Should your travel plans bring you back to Paris, we would like to offer you an upgrade in Privilege room (upon availability) during your next visit. Again I do apologise and it is my hope that you will give us the opportunity to better serve you in the near future. I remain at your disposal Sincerely, Klara BAKOVIC Quality Assistant

15 hours in Paris

Customer review rating 4.2/5

L P. Couples - 04/06/2019 AccorHotels certified review

Early check in thank you ! Great staff at front desk and in bar for wonderful wine as welcome drink. We loved Eiffel view but had a couple issues. Power was cut suddenly after check in, we were prepping to go on walk so it was minor inconvenience but we noticed at time trouble flushing toilet and thought it was due to power. When we returned (tired) after Orangerie and dinner the toilet power was on but toilet did not flush. Not nice for such a pricey room.

Good

Customer review rating 4.2/5

Bora Y. Families - 04/06/2019 AccorHotels certified review

Not bad. but the cafe waitress who in front of the entrance was so rude. I asked about breakfast. She replied so rudely. She talked to me "Look at me, and listen." I felt very bad. And I felt racial discrimination. You guys need to know this for your service improvement.

Fiendly Staff and comfortable room.

Customer review rating 4.2/5

Marissa D. W. Solo - 03/06/2019 AccorHotels certified review

Enjoyed the comfort of the room and delicious foods, breakfast & dinner.

Excellent hotel with great views and hospitality

Customer review rating 4.2/5

K. J. Families - 03/06/2019 AccorHotels certified review

I can't praise this hotel enough. First thing that stood out was their customer service. One of the best I've experienced. Second the hospitality standard of rooms, lobby, breakfast restaurant and luggage holding area. Absolutely great, made our stay so pleasant.

Great location. Ok service.

Customer review rating 4.2/5

Barbee Families - 03/06/2019 AccorHotels certified review

What I really like about this hotel was the location. Very close to the subway station and only minutes away from the base of the Eiffel tower. The service was just ok.

Brilliant location

Customer review rating 4.2/5

Kay M. Couples - 03/06/2019 AccorHotels certified review

Lovely hotel, staff really helpful . Room was a little on the small side but was spotless.

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