Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,692 reviews
Mercure Queenstown Resort
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Currently, close to our hotel

Skyline Gondola Queenstown

From 01/01/2019 to 31/12/2019

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Audi quattro Winter Games NZ

From 23/08/2020 to 07/09/2020

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Ecotour of the fjord at Milford Sound, visit

From 01/01/2019 to 31/12/2019

At 19 km

Milford Track, hike

From 01/01/2019 to 31/12/2019

At 19 km

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Garden View room with King-size bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with 2 Queen-size beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with King-size bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with King-size bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe(...)

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,166 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,692 reviews

Perfect

TripAdvisor rating 4.0/5

Brolove Family - 14/06/2019 TripAdvisor review

Stayed 5 days with two children and the staff were lovely, helpful, informative of the local activities and things do to around the are. We will absolutely be staying there next time we are back for a holiday.

it was an average experiance

Customer review rating 4.3/5

Mike Families - 11/06/2019 AccorHotels certified review

service level did vary from person to another as it was no clear standards, negatives did overcome the positives and although some of the service desk staff did exceptionally well, other have failed to impress. suggest to review the following 1- Bar opening hrs in particular on the weekends 2- provide complementary razor / shaving cream when guests do ask for one and not to tell them it is a chargeable item 3- improve house keeping service to ensue cups and cutlery are washed and room vacuum done properly 4- train staff members on how to program access cards as they have failed to do so three times On the positive side, some of the staff members did assist in providing help with direction and information re activities also did provide additional toiletry items when we were in need of them, so thank you and well done to them

Dear Mike , Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As well please note that as our Hotel complete refurbishement will be starting next spring all staff members will undergo a training refreshment by that time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office AssistantManager

Picture Perfect. Great Staff...many band-aids...WHERE ARE THE LOCAL STAFF?

Customer review rating 4.3/5

Brett F. Couples - 11/06/2019 AccorHotels certified review

I admire the Accor initiative to be more eco friendly...HOWEVER...it defies logic to have arguably the best view in Queenstown, furnished with floor to ceiling views overlooking the Lake...with single glazed 3-4mm windows....The heating bills alone would pay for double glazing in a heart beat. Bandaid solutions are not going to help and a discerning travelling public are now looking for this corporate social responsibility. On with the hotel, impractical use of a large room size, mismatched chairs, no storage drawers, (short stay guests only?) single lamp on one side of a king size bed, dirty windows, tiny shower (watch out if you are over 6ft tall). Thin walls make it interesting if you have noisy neighbours. It really is a 3 star property with 5 star location and staff. It could be so much more. As with most thing ZQN these days (I've been visiting for 15 years - 4th x 2+ nights stay)...WHERE ARE THE KIWIS? I miss the local knowledge and hospitality. It is now all backpacker and short stay workers which (IMO) has diluted the overall visitor experience and community spirit. Used to be a diamond...now just a Cubic zirconia.

Dear Brett F., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the breakfast experience. We thank you for providing constructive feedback as it allows us to focus on improvements in line with the expectations and requirements of our guests. The hotel is also excited with further refurbishments and upgrades planned for 2018. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush Kapoor Assistant Manager
Customer review rating 4.3/5

Jenny K. Families - 11/06/2019 AccorHotels certified review

Really lovely. We were offered an upgrade due to our early check in not being quite available and had a beautiful spacious room. Everything was clean and great. Had a fantastic meal in the restaurant with amazing service.

Dear Jenny K., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

We really enjoyed our stay in Mercure hotel. The overall experience is well beyond our expections.

Customer review rating 4.3/5

Scott Families - 10/06/2019 AccorHotels certified review

Our overall experience was well beyond expectation. The room we stayed was very quite and well presented. Love the brand new bathroom, TV with Bose sound bar and all other furniture. The nespresso machine is definitely a plus as both me and my partner drink nespresso everyday at home and work. I'd recommend Mercure to my friends and family for sure.

Dear Scott L., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Friendly staff.

Customer review rating 4.3/5

Anonymous Families - 10/06/2019 AccorHotels certified review

We felt very welcomed but I we were disappointed that there were no kids facility or play area whatsoever for the kids

Dear Mhd Ibrahim T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort as it is always a pleasure to receive positive feedback. As a matter of fact we have a few actvities dedicated for kids at the hotel as we offer coloring books and pens as well as a Spy Kid activity running on Hotel scale, not to mention the swimming pool area and the numerous inflatables available for kids. However we understand your remark as we do not have a specific area dedicated for Children. Please note that the Hotel refurbishement starting next spring we will definitly share your remark with the team in order to adress this area of improvement the best possible way. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Don't get caught out

Customer review rating 4.3/5

Kw Couples - 10/06/2019 AccorHotels certified review

Check in was excellent, stay was good although there was always a wait at the bar for a drink with only one barman on at busy times. We got a big shock at check-out when breakfasts were not included in the room rate, although on website when purchasing breakfast was included (I didn't print out the appropriate confirmation) and also they used our free night when I selected I didn't want to use it during our stay.

Dear Kelly W., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the breakfast experience. We thank you for providing constructive feedback as it allows us to focus on improvements in line with the expectations and requirements of our guests. The hotel is also excited with further refurbishments and upgrades planned for 2018. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush Kapoor Assistant Manager

Great room not sure about facility

Customer review rating 4.3/5

Colin Couples - 10/06/2019 AccorHotels certified review

Room is great but pool area could do with some work. No heated pool and no where to put ur things

Dear Colin T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. We are glad you had a wonderful time at the hotel and our staff's customer service was a highlight during your stay. The hotel will recently undergone a refurbishment of our superior lake-view rooms and is looking to extend this to our garden-view rooms. Of particular importance is the upgrade of our garden-view bathrooms. We look forward to the upcoming changes. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the near future. Sincerely, Arush Kapoor Assistant Manager

Was excellent

Customer review rating 4.3/5

Midhunkumar Couples - 10/06/2019 AccorHotels certified review

Stay was excellent, Asst. Front Office Manager and John from reception was very helpful. Please avoid giving interconnecting room to couple travelers

Dear Midhunkumar N., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

average

Customer review rating 4.3/5

Anonymous Business - 10/06/2019 AccorHotels certified review

average

Dear John F., Thank you for taking the time note your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore we would be pleased to received a more detailed feedback as insight of the areas of improvement. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Perfect as always

Customer review rating 4.3/5

Janine M. Business - 10/06/2019 AccorHotels certified review

This is now the second time we have stayed at Mercure for business and both times we are treated like royalty. Nothing is ever a problem and no request to large.

Dear Janine M., We very much appreciate your kindcomments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to having you staying with us again. Sincerely, Helene Joly Front Office Assistant Manager

Welcoming

Customer review rating 4.3/5

Anonymous Families - 10/06/2019 AccorHotels certified review

Was good room was clean and staff helpful and also liked that the kids had an activity to complete while staying

Dear Stefan H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Great all round

TripAdvisor rating 4.0/5

Liger54 Solo travel - 10/06/2019 TripAdvisor review

I couldn’t fault a thing, I especially enjoyed the beautiful view and comfortable bed. Everything from booking to checking out went smoothly and I would definitely recommend Mercure Queenstown Resort as the place to stay.

Dear Liger54 Thank you for taking the time to share your thoughts from your recent stay. It was a pleasure to stay with us and I am pleased your stay went smoothly and you enjoyed the view and the comfortable bed. Thank you for recommending the Mercure Queenstown resort. We look forward to your next visit. Kind Regards Lisa Ireland General Manager

Comfortable stay

Customer review rating 4.3/5

C. C. Couples - 09/06/2019 AccorHotels certified review

Although the weather was awful, the hotel was comfortable and warm. Friendly staff and modern décor.

Dear C. C., We very much appreciate your nice feedback regarding your stay at the Mercure Queenstown Resort. As it is always a pleasure to receive positive feedback I will share your comments with our team and I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

One night stay

Customer review rating 4.3/5

Chris S. Business - 09/06/2019 AccorHotels certified review

Dinner was amazing, service at restaurant was fantastic, breakfast was great. The room though was comfortable but noticed the floor hadn't been vacuumed for a period of time (I bent down to pick up my shoes)

Dear Christopher S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. We are thrilled you had an overall good experience and your time in Queenstown was memorable. With daily housekeeping service we wish to make our guests as comfortable and taken care of as possible. We do not keep toilet brushes in the room as our housekeeping team endeavours to complete all cleaning requirements for guests. In future we would be happy to provide a toilet brush on request or further housekeeping service should need be. Please do not hesitate to ask, our team is here to make you feel welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Great view, fair room service

Customer review rating 4.3/5

Vin O. Families - 09/06/2019 AccorHotels certified review

My family and I spent 4 nights at Mercure Queenstown Resort. The staff at the reception were friendly and welcomed us really well. The view of our room was amazing (Lake Wakatipu). However, the cleanliness of the room was fair to poor. Overall, the room was slightly smelly and the room service (especially on the last day) was poor.

Dear Vinicius C., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Please receive our apologies concerning the quality of the service you mentionned. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that the Hotel refurbishement starting next spring we will be able to offer a brand new quality of rooms and to perfect the training of the teams. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Amazing service

Customer review rating 4.3/5

Shaleena Couples - 08/06/2019 AccorHotels certified review

The staff are so friendly, they stop and have a chat with you, give you tips and advice on things to see and do. Felt like we made friends in the end. Always saying hello.

Dear Shaleena B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Not so satisfied

Customer review rating 4.3/5

Thedy Z. M. Families - 07/06/2019 AccorHotels certified review

No smile at all when we were arriving. No one taking care to our 3 big bags but some one with the wine bottle in hand (note: i made pre order for the wine) voluntarily grab my one small bag. I think this hotel had no bell-boy. Too bad. Though it's not to close to the city but yes the view is amazing. However, I don't think will be back to this hotel.

Dear Thedy Zetro M., TThank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the breakfast experience. We thank you for providing constructive feedback as it allows us to focus on improvements in line with the expectations and requirements of our guests. The hotel is also excited with further refurbishments and upgrades planned for 2018. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush kapoor Assistant Manager

Great experience. Efficient check in, good quality room, excellant restaurant. Check out could have been a bit simpler, but overall no issues.

Customer review rating 4.3/5

A K. Couples - 07/06/2019 AccorHotels certified review

As above. Clean, good staff, good facilities in terms of restaurant and bar.

Dear Alan K., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. The guest experience is of utmost concern to us and it was our pleasure to take care of you during your time in Queenstown. We have several refurbishments and upgrades planned for 2018 in which address your areas of concerns, we are positive you will enjoy the additions and changes on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Pathetic Staff

Customer review rating 4.3/5

Manish M. Families - 07/06/2019 AccorHotels certified review

Very poor attitude and handling from Mr. San Joy during buffet breakfast. I and my wife returned without taking breakfast for which we had paid. Both of us are vegetarians, and we requested for boxed breakfast, which wasn't ready. We were asked not to pick hash browns in a bad and loud way for our to-go breakfast. We left for our day trip without the breakfast.

Dear Manish M., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager
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