Mercure San Sebastián Monte Igueldo 4 stars

TripAdvisor rating 3.5/5 279 reviews
Mercure San Sebastián Monte Igueldo
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+ 25 Services
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Room 1

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Hotel extras

  • In the best location in the city

  • EL TORREÓN restaurant for discovering authentic Basque cuisine

  • Stunning swimming pool between the sea and the mountains

  • New fully equipped fitness center (APRIL 2017)

  • Specialists in business meetings. We take care of all the details

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134
HSS00345
PASEO DEL FARO, 134
20008
san sebastian
spain

Tel: +34943210211

Fax: (+34)943/215028

Contact email

Check-in from 14h00

Check out up to 12h00

  • IGUELDO :   16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62.5 miles

  • By plane

    MADRID BARAJAS At 300km / 187.5 miles

  • By plane

    SAN SEBASTIAN At 20km / 12.5 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2.5 miles

  • By train

    ESTACION DEL NORTE At 2km / 1.25 miles

GPS :43.321766, -2.009642

Our accommodations

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Interior Single Room

  • Max. number of persons: 1
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (3 people)

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with sea view

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with view of the bay (2 people)

  • Max. number of persons: 2
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Privilege Room with views of the bay (3 people)

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Room with mountain view (2 people)

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

EL TORREON

Type of cuisine: Gourmet

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELLE EPOQUE

Photo non contractuelle / Strictly non binding

Relax in the sophisticated atmosphere of our wine bistro bar, designed with a nod to the 1920s. Newly opened in 2017, the bar offers a select menu for lunch or light dinners.

KARRUSEL

Photo non contractuelle / Strictly non binding

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 387

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,802 reviews

tripadvisor

TripAdvisor Rating 3.5/5

279 reviews

Hotel with great location and beautiful view. Some improvements to be done on the staff attitude.

Customer review rating 4.1/5

S. V. Couples - 30/08/2019 AccorHotels review

Hotel in great location and in beautiful location. Spacious rooms and comfortable rooms. Clean hotel and swimming was also very clean and staff at pool very friendly and helpful. Service : needs improvement at breakfast as person asking the room numbers did not understand the room numbers from guests including mine. The person did not understand the room number even in Spanish as my girlfriend is a Spanish teacher. Other guests complained during our stay as they had to explain several times which rooms they had. We had a room with a safe not working. We mentioned it 3 times to reception for it to be fixed on the 2nd day of our stay which means we could not leave our belongings in the safe(work laptop, jewellery, keys etc). As a Accor employee I presented my Bienvenue card for the F&B discount which we are intitled. Reception did not know the card which employees world wide have and did not apply the discount on the F&B bill.

Ok- but some aspects could be improved

Customer review rating 4.1/5

Ja T. Couples - 27/08/2019 AccorHotels review

View, was just the best-breakfast and dinner in the main restaurant excellent- bedroom and bathroom a bit tired- reception always busy and the bar service grim.

Joaquin

Customer review rating 4.1/5

Joaquin Solo - 23/08/2019 AccorHotels review

Muyagradable

wonderful

Customer review rating 4.1/5

Mr G. A. M. R. Couples - 22/08/2019 AccorHotels review

members of hotel overall very friendly my wife and I have during our stay in hotel the feeling of a high class hotel

Great view, horrible service, limited rooms

Customer review rating 4.1/5

Ekaterina Couples - 21/08/2019 AccorHotels review

You definitely chose this hotel because of great view from the rooms and bar terrasse, but prepare yourself for bad service, waiting time for over an hour for your food at the hotel bar (just starters, then another hour for main plate), mediocre food quality at extreme prices. Rooms are ok ,but not for 4 stars hotel, dont know if the room we have stayed was the renovated one, but it is definitely not worth 250euro/night. When we checked in, reception person hardly spoke english, forgot to give us pool towels cards, free drinks voucher (I am accor gold), nothing was explained about Wifi, and when we asked some information about restaurants he just said go there and ask by yourself. Barmen at the lobby bar looks at you as you are annoying him with your orders, we set outside and he said he will not serve food there because we are outside and he has no time for this and we need to go inside as it will be many people and if we want to be served better to stay inside. Well, we moved in, but it still havent helped with waiting time. I would not recommend to stay at this hotel, you can come to have a drink on terrasse and thats enough to enjoy great view. Dont order food, you will have very small portions by extreme prices (for Spain) and very long waiting time.

Although the room was satisfactory, the noise level from room above was maddening

Customer review rating 4.1/5

Florence P. Families - 20/08/2019 AccorHotels review

We stayed for four nights and on day two noted to the front desk that the guests above our room were extremely noisy in the evening and well into the night and asked if this could be resolved. The noise issue was not resolved. We had booked this hotel thinking that after long days into san sebastian, we wanted peace and quiet away from the city, and at 5 months pregnant I was looking for a good night sleep--this was not made possible which was really disappointing.

Overall disappointing experience

Customer review rating 4.1/5

Beth C. Couples - 20/08/2019 AccorHotels review

The Staff were less than hospitable. They seemed overwhelmed and we genuinely were on our own as soon as we entered the hotel. After checkin, there was no information given for breakfast times, check out, transportation to and from the hotel, assistance with baggage. I even walked into the restaurant in hopes of getting a reservation for the evening and literally 3 people looked me in the eyes without saying anything or approaching me to assist. We came here to celebrate our honeymoon as we just were married in France. Fortunately. The view from our hotel room was amazing. The room itself, the hotel, and staff attitude was far from welcoming.

Beautiful

Customer review rating 4.1/5

Madeline Friends - 16/08/2019 AccorHotels review

Lovely - however sometimes the front desk was fairly busy and had to wait 10mins to order a taxi as they were dealing with other guests and only one staff member was working. The wifi was terrible and should be improved. Rarely worked and when it did it was extremely slow.

Mixture of excellence and not so good. Overall enjoyable

Customer review rating 4.1/5

Mhbt 6. Couples - 16/08/2019 AccorHotels review

Food, view amenities great. Room furniture, room size, wifi poor. Some staff fabulous others disappointing. Position and pool were wonderful. Cost of going to city was inconvenient.

BAD EXPERIENCE FOR THE PRICE

Customer review rating 4.1/5

Greg S. Couples - 15/08/2019 AccorHotels review

NO ONE TO UNLOAD LUGGAGE, NO WHERE TO PARK, HAD TO PARK ALL THE WAY DOWN THE HILL. THEN MOVE CAR LATER. THEY TOLD US WE HAD TO DRIVEIN TOWN FOR HOP ON HOP OFF BUS AND PARK UNDER GROUND COST MONEY, THEN AS WE WERE ON THE BUS IT WENT RIGHT BT THE TROLLY AT THE HOTEL ,WE COULD OF RODE DOWN,

the best location,some renovation,but fatal issue?

TripAdvisor rating 3.5/5

Momokichiboo Couples - 13/08/2019 TripAdvisor review

Our 4th stay. Believe,the hotel has the best view.Some renovation done,so room is brighter,lobby a little bit better. Receptionist attitude improved.But this hotel management has fatal issue.As I am preparing a sepbrate letter ob complaint to Accor hotel,I will not go into details here.But 2 sayings: "Internal rule cannot override customer iinterest" "Management important role is,when neccesary,directy thank customers or directory explain to customers,not hiding nor using her subordinate to explain unreasonable issue."

Fantastic view!

TripAdvisor rating 3.5/5

Kleefjes Couples - 10/08/2019 TripAdvisor review

Hotel is situated on a fantastic place on top of the mountain with a fantastic view over San Sebastian! Rooms where a little outdated but the view makes up for it all. Restaurant and Bar serve excellent food and beverages, however opening times are really Spanish and capacity of the restaurant is limited. So make your reservation in time, as you are on top of a Mountain!

Excelent Hotel

Customer review rating 4.1/5

Nick B. Couples - 09/08/2019 AccorHotels review

Room was comfortable, breakfast fantastic, the view superb

Great stay!

Customer review rating 4.1/5

Jeanene Friends - 08/08/2019 AccorHotels review

All the staff were friendly and helpful. Was great having water included with our room stay, really appreciated that. Amazing views. Would definitely return!

Stunning views of San Sebastián

Customer review rating 4.1/5

Dimitri M. Couples - 03/08/2019 AccorHotels review

Well run hotel good staff helpful and courteous and an excellent restaurant a place to relax and enjoy the views of the town and the sunset

The best location in town..... with own car ou being dependent on funicular.

Customer review rating 4.1/5

Ffsaragoca Solo - 01/08/2019 AccorHotels review

I had good sleep. Beautiful swimming pool. Acceptable breakfast.

Stay at hotel

Customer review rating 4.1/5

Anonymous Couples - 30/07/2019 AccorHotels review

Nice rooms, bad service

We couldn't sleep

Customer review rating 4.1/5

Inigo Couples - 30/07/2019 AccorHotels review

There was some noise comming from next room's toilet during all night. We called reception, they told us they'll go and see but didn't get any more news and the noise didn't stop. We found out that there had already been complains about the room before we arrived in... We were hopping for some serious apology or discount but the only answer was that they didn't know where the noise came from.

A bit disappointing

Customer review rating 4.1/5

Anonymous Couples - 29/07/2019 AccorHotels review

Nice location, but experience in restaurant was disappointing

An amazing place

Customer review rating 4.1/5

Adam J. Couples - 28/07/2019 AccorHotels review

Amazing from start to finish, this hotel surpassed my expectations in every way!

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