Hotel - Mercure San Sebastian Monte Igueldo
Mercure Hotel Mercure Hotel

Mercure San Sebastian Monte Igueldo

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3.5/5 1,536 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WiFi in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Iron in room
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,058 reviews

Our guest reviews for Mercure San Sebastian Monte Igueldo

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,536 reviews
AccorHotels certified review
Rebecca H. Couples - 16/06/2018
« Great hotel, amazing staff! »

We had a wonderful three nights. The room was large and spacious with an amazing view. Staff were extremely helpful and attentive. Special mention to Estibaliz for her amazing service. We were rained in one day and managed to secure the best seat in the house to watch the waves come crashing in and had a great time doing so.

AccorHotels certified review
Kate87 Couples - 15/06/2018
« Another fabulous stay!! »

Our second visit to Monte Iguelo. The hotel is now fully refurbished, the bedrooms too. The decor is just beautiful. Our room was well equipped and very comfortable. Lovely view of the mountains. Breakfast was delicious and great value. Hot food cooked to order and a wide selection. The position of this hotel makes it worth every penny. The views are stunning and the walk into town each evening makes it the perfect choice for us. We like to be close to the buzz of the town but away from it!! We'll be back again.

AccorHotels certified review
R. Friends - 15/06/2018
« Eclectic Beach Side Hotel »

I enjoyed my stay at the Monte Igueldo, the rooms and lobby/lounge area were impressive and enjoyed my time at the hotel. However, the pool was closed when we were there and the bartender had no idea how to mix drinks correctly. The buffet was quite sparse and very expensive for what it was.

AccorHotels certified review
Janet T. Couples - 14/06/2018
« Wow »

I knew the hotel was well situated but we were really astounded by the view. Just regretted only being there for one night and will try to go back sometime to try the funicular....

AccorHotels certified review
Oscar L. Business - 14/06/2018
« Great crew wrong management »

After two weeks in the hotel and having dinner every night in the bar because I don’t take heavy dinners I can only say woooow about bartenders in the bar, this guys are working really hard and they do as much as they can to keep customers happy. I can’t say the same about a management who only has one or two people to manage a bar that can host around 100 people if full. Miguel Ángel and Elisa are the soul of this place, they are kind and profesional but they are overloaded at many times because they don’t have enough people to serve all customers in a timely manner. Food is amazing in the bar maybe Next week I’ll hace time to try restaurant and I will post something but if restaurant level is the same I’m pretty sure I’ll be happy about it. Regarding breakfast I will say that it is overpriced as usual in Mercure hotels.

AccorHotels certified review
Eddy A. N. Couples - 13/06/2018
« Great service. Great location. Very comfortable rooms. »

A wonderful stopover with time to relax. The hotel is wonderful and staff are so friendly.

AccorHotels certified review
Tf Friends - 09/06/2018
« Could be better »

The room was stuffy, did not smell fresh. Upon arrival the girl at the bar was rude and unhelpful stating that the kitchen was closed and all she could serve was jam and cheese (it was 10:45 pm). When we crossed over to the restaurant and asked they were open and served us dinner, although it did feel rushed and last minute when it clearly states that it is open till 23h... there is room for improvement in that area.

AccorHotels certified review
Julie Couples - 02/06/2018
« Amazing View »

The room was very clean, friendly staff. The room had the picture postcard view from our balcony exactly as shown on the web site. The only downside is that the air con was only for heating and not coolness, so the room for us was quite warm and stuffy, we did speak to reception and was advised that the air cons for cooling don't operate for another few months. We ended up sleeping with the balcony doors open, which did help. Bathroom was a good size. Comfy bed. It was exactly what I had hoped for and booked.

AccorHotels certified review
A V. H. C. Couples - 01/06/2018
« Very clean and quiet hotel. »

Relaxing and welcoming. Bar man very helpful and jolly! Hotel in superb condition and clean. Loved it

AccorHotels certified review
Bobby A. Families - 30/05/2018
« Dissapointed with the rooms »

I booked two rooms for four nights for my wife and I and our two children. It was my wife's 60th birthday celebration. I booked two "Privilege" rooms with a view of the bay - one double and a twin for our grown up children. When we checked in we were told that a double room was not available for the first night but that there was a double available the next day. We were advised not to fully unpack and that staff would move us at 12.00. The next morning we presented ourselves at reception at 12.00 as arranged. The two staff members who we had spoken with the previous day were not on duty. The staff who were working knew nothing about the arrangement. They told us that it was not possible to move rooms and that the hotel could not guarantee a double room. I understand this but surly we could have been told in advance of our arrival? We were offered nothing by way of compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Nick &. S. Couples - 29/05/2018
« Nick & s. 50th year tgether »

We enjoyed our stay at Monte Igueldo Mercure in San Sebastian. The warm welcome we received was appreciated and this was echoed in the polite and friendly manner of all the staff we came across. The room we were allocated was a Privilege which meant it was excellent with a terrific view of overlooking the bay. We only had one meal at the hotel apart from the daily breakfast but were more than satisfied with what we served. The cleanliness of tghe dining area was excellent. The large photographic images in the communal areas were nostalgic of an era of asy the 1930s and the music used on the public system was well chosen. Only slight reservation was , it was nice to have access to a Nespresso machine in the room but selection of the 4 capsules provided was mostly decaff. But staff did respond on one day to a request to change them. If I had realised the machine would be available I would have brought some of our own capsules. But this is a minor point. We have stayed in recent times at Mercures in Bordeaux, Albi and now San Seb and been impressed by the service. All in all an excellent stay. Thank you. Nick b.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. We are glad that you enjoyed the facilities of our hotel during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Katja Families - 29/05/2018
« Amazing view »

Nice stay. Such a shame the pools are not yet open. Unfortunatelly the rooms are not very soundproof! Staff very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We take note of your requests to improve our customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Kevin E. Couples - 23/05/2018
« Nice Location »

Check experience very good. Staff friendly and helpful. The public areas are very comfortable and the bar pleasant with helpful staff. There is a tapas bar attached to the hotel which is great as it has spectacular views. In general I found everybody at the hotel helpful. My one criticism is the restaurant, the food is poor and overpriced with lax service. Overall great place to stay but eat out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 22/05/2018
« Staff are rude »

Staff are ruse

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Christopher A Solo travel - 16/05/2018
« Very disappointing Hotel. Very overpriced »

This hotel was a tremendous disappointment. Prior to staying at the hotel, I had emailed the hotel to arrange for a taxi from the bus station as I was coming into the city late at night. The hotel staff never responded. When I arrived in San Sebastian at night, there were not any taxis, so I called the hotel to see if they could call one for me. The hotel staff never even answered the phone, leaving me to have to walk the streets of the city until I found a taxi. When I finally arrived at the hotel at 11:30 PM on Friday night, I was starving and wanted to see if I could order food. The staff told me that they could not provide any room service, that their restaurant was closed (At 11:30 on a Friday Night?), and that there was nothing they could do to help me. They did not try to provide any solution and did not seem to care in the slightest. When I was trying to sleep at night, the walls were thin, allowing me to hear every conversation other guests were having, making a good night sleep impossible. When I called down to see if I could request a 30 minute later check out, the hotel staff blatantly refused to help me, once again. The next morning, I spoke to the hotel staff to see if I could arrange a taxi to take me to a restaurant that I had a reservation for at 1:30 as I had to quickly eat and then catch my 6 hour train back to Madrid. The hotel staff guaranteed that a taxi would pick me up a little past 1, so that I would be in time for my reservation. By 1:20, the taxi had still not come, and I reminded the hotel staff again to call me a cab. By the time the cab finally showed up, I had missed my lunch reservation. At every single instance when the hotel staff could have been helpful, they let me down and did not make an effort to find a solution. The property itself is fine, but where the hotel really falls short is the staff. This hotel is not a good value and is in no means a

Our hotel has responded to the review
Our hotel has responded to the review

We apologize for the inconvenience caused during your stay at the hotel. We apologize that you have not been able to enjoy the services of the hotel.

AccorHotels certified review
Dave Friends - 11/05/2018
« Amazing location, let down by other aspects »

The location and views are incredible, and we were glad we chose this hotel for that reason. However, there were issues that really took the edge off our stay - firstly, when we arrived it was 24 degrees and sunny, but the pool area completely closed - apparently it’s only open June to September. Then when we got to our room there was a used ashtray left on the balcony, and a used soap in the bath. Makes you wonder what else the cleaners missed. Ah, the cleaners... what’s the point of a ‘do not disturb’ sign on the door if they then knock the door four times, waking you up, then come in, see that they’ve woken you up, so get reception to ring you?! Maybe we used the ‘please disturb me’ sign by mistake. One last complaint - we tried to have cocktails one night with some friends, but almost whatever we ordered, the barman said that he didn’t have all the ingredients to make it, despite having a very impressively stocked bar on display. The hotel is ultimately a very nice hotel, with good facilities, but in my view it needs to sort out these issues to be worthy of four stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir , We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. The swimming pool is open from end June to September . In spite of the " do not disturb " on the door, we have to knock ALWAYS the door by security, by your security. We have to verify if all is OK inside the room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Aidan M. Couples - 08/05/2018
« The hotel experience doesn't live up to the location »

Customer Service was so poor. On check in the receptionist tried to give us a standard room when we had paid for a privilege room. When we came back and said it wasn't a privilege room he lied to out face 5 times saying that it was and didn't have anything else until the next day. We refused the room but the situation was very awkward and worst customer service experience I've had in any hotel. As soon as a we spoke to a manager we got a room on the correct floor with the right facilities. We also never received the free mini bar we were supposed to as staff said their policy had changed since we booked even though our booking clearly stated we had it. The hotel staff were okay but this hotel should be one of best in the world with the location but it's far from it. We would not stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir , Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
T. Friends - 01/05/2018
« Nice place with great services »

Very nice place to stay with good services - Hotel is old fashioned right now and some works are needed but it's very well inside and very comfortable. We really appreciated the welcome and all others services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Friends getaway - 01/05/2018
« Great Place to be »

Nice hotel with good services - Some works are needed for this hotel as it is now a little dated but services, view and welcome is perfect - And breakfast is really good with all that you want. Room are great.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. The hotel team works so that our clients enjoy their stay.

AccorHotels certified review
Anonymous Couples - 30/04/2018

Notable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

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