Pullman Khon Kaen Raja Orchid Hotel 5 stars

TripAdvisor rating 4.0/5 879 reviews
Pullman Khon Kaen Raja Orchid
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Hotel extras

  • An oasis of tranquility amidKhon Kaen's business buzz

  • Choose from a wide varietylocal and international cuisine

  • Control your multimedia optionswith the touch of a button

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • KHON KAEN
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boules/petanque Nearby
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Pullman Khon Kaen Raja Orchid

9-9 Prachasumran Road
Nai Muang, Muang
40000
khon kaen
thailand

Tel: +6643913333

Fax: (+66)43/913334

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DON MUANG AIRPORT At 430km / 267.19 miles

  • By plane

    KHON KAEN At 8km / 4.97 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 450km / 279.62 miles

  • By train

    KHON KAEN RAILWAY STATION At 1km / 0.62 miles

GPS :16.429798, 102.830379

Our accommodations

This state of the art hotel ensures you stay in style with a variety of stunning Khon Kaen hotel room options, ranging from classic Superior Rooms to opulent suites. All rooms offer complimentary WiFi access, as well as large bathrooms with bathtubs.

1 Superior King-Size Bed

  • Max. number of persons: x4
  • Area: From 43
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Superior Twin Beds

  • Max. number of persons: x4
  • Area: From 43
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: x4
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Junior Suite 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 63
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Executive Suite with 1 King size Bed

  • Max. number of persons: x4
  • Area: From 84
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

PAVILION CAFE RESTAURANT

Type of cuisine: International

Serving the finest cuisine from around the world in friendly surroundings, the Pavilion Café is sure to satisfy all tastes. Choose from the extensive Asian and Western lunch and dinner buffet or the delicious a la Carte menu.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOONG YUEN CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

Enjoy delightful Chinese dining in this elegant restaurant, which serves authentic Cantonese and Chiu Chow cuisine with a broad selection of specialties. For a more secluded atmosphere, dine in one of six private rooms.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KRONEN BRAUHAUS

Type of cuisine: Thematic cuisine

Kronen Brauhaus is the first microbrewery in a Thai hotel, and is located in The Underground entertainment complex. Lovers of good food and beer will enjoy watching it being produced, not to mention tasting the final result.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MALULEE POOL TERRACE

Photo non contractuelle / Strictly non binding

Spend time on the Malulee Pool Terrace and enjoy guilt-free indulgence with a wide range of refreshing health drinks from the bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID LOBBY LONGE

Photo non contractuelle / Strictly non binding

Meet at Orchid Lobby Lounge to sample a refreshing drink or indulge in afternoon tea. Ideal for daytime relaxation, this skylit lounge also ensures an evening of entertainment with great live music and delicious beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KOBE TEPPANYAKI SUSHI BAR

Photo non contractuelle / Strictly non binding

Experience the theatre of live Teppanyaki as presented by a professionally trained chef. Sample a selection of set menus with quality meat products and fresh seafood, or indulge in sushi, sashimi, assorted maki and more.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,431 m²

  • Maximum capacity: 1,800 people

  • Maximum banquet capacity: 950 people

Find out more
Pullman Khon Kaen Raja Orchid Meeting Room

Our guest reviews for
Pullman Khon Kaen Raja Orchid

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

2,157 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

879 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Mostly good but .....

TripAdvisor rating 4.0/5

Curiosity52354897877 Couples - 22/04/2019 TripAdvisor review

Room was great (Room 1105) as in everything was clean and worked well. Service to the room was very good and timely. Two things that came up I was a little surprised how handled. Both with the Front Desk. 1) The morning we were leaving, my wife had an extended family death so as in Thai custom, something is left to help the family with expenses. In this case, we were going to leave a couple thousand Baht to help with minor expenses. We asked if we would put the money in an envelope and have a family member pick it up later that day as our flight was soon after we found out about the death. Of course we would give the name and put it on the envelope and the family member would have to show ID to get the envelope. The answer the Front Desk gave was "NO, WE CAN'T BE HELP RESPONSIBLE"...... HUH? This completely implies that they have trust issues with their staff? Keep in mind this is considered a 5 Star Hotel and at least one of the premiere Hotels in Khon Kaen! We stay here every year at least one stay when we visit family so we are very familiar with this hotel and the brand. Very disappointing . . . . . 2) Next was when we asked about taxi costs to get to the airport. We were told that they had a shuttle for 120 baht per person. We asked how that compared to taking a normal taxi service and was told that it is the same price no matter who you book through or use. Of course this did not sound correct as the cost coming from the airport to the hotel was 30+% less. Not talking about a lot of money here but rather about attitude and truth along with good service. Just not a good feeling or experience with the front desk on this trip. Other than that, the service for the room, lobby bar and room were excellent and we will return unless we continue to have trust issues with the front desk. Take the Front desk issues out and I would rate 4.5-5 stars for the stay.

Below expectation

Customer review rating 4.3/5

P. A. Business - 13/04/2019 AccorHotels certified review

Full amenities haven’t been provided. Struggling with check-out

Dear A. p., Our very loyal guest. Thank you for your long loyalty with us and for taking the time to share your review I was very upset to see that we failed to offer you a full amenities on this occasion. Please accept my sincerest apology for any inconvenience caused. the team should have been a lot more efficient. Regarding struggle with check out, It's our priority to remain focused on the training and coaching of the new members of our team. Whilst the team perhaps did not succeed on this occasion, I can assure you that everyone is very motivated to improve and to provide you with a better service upon your return. We look forward to welcoming you back in the near future. With best regards, Dongha Shin Director of Guest Experience
Customer review rating 4.3/5

Anonymous Families - 13/04/2019 AccorHotels certified review

The room has a stale smell, due to carpeting. Bad for an allergic person. Bed hard. If these things are corrected the room is perfect.

Dear jonna elisa h., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. Thank you very must for your constructive advice on our bed and carpeting. That being said, rest assured that your kind advice will be taken into consideration for the next renovation project, as we are continuously looking at ways to meet our guests’ expectation. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

My stay at Pullman Khon Kaen.

Customer review rating 4.3/5

Pairoj T. Friends - 10/04/2019 AccorHotels certified review

The fitness was so noisy. It should be quiet. The breakfast was delicious and offered variety of dishes. The location is good not far for walking to Central Plaza and Lak Muang Shrine.

Dear pairoj t., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have spoken with our SPA Manager personally in regards to the level of noise at fitness and to ensure our team is monitoring and maintaining an ambient level. Thank you for letting us know! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

Relaxation before leaving

Customer review rating 4.3/5

Debbie Solo - 04/04/2019 AccorHotels certified review

Great thanks. The room was clean and comfortable, the breakfast buffet was great. Being able to come and go as I pleased was nice and have two treatments at the SPa was wonderful!

Dear Deborah C., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

A bit below the 5 star hotel standard

Customer review rating 4.3/5

Chaiyaporn P. Couples - 04/04/2019 AccorHotels certified review

The overall experience were quite satisfy. However, when checking in, hotel asked for a 2000 bath deposit for a minibar. This deposit was non sense for me. Hotel already have a credit card from the booking. Or, even asked for a credit card as a guarantee. For me, this seem to be a dishonor hotel guests. Hot water from the shower was not hot enough, soap and shampoo had a poor quality. Next time visiting Khon Kaen, this hotel may be my second choice.

Dear Chaiyaporn P., Thank you for taking the time to tell us about your experience at the Pullman Khon Kaen Raja Orchid. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As per procedure, and like in many other hotels, our Welcomers are obliged to take an authorisation (deposit) which is sufficient to cover the expenses of the room and/or possible incidentals. Unfortunately we did have some issues in the past which requires us to follow this procedure. I certainly understand your position and I will speak to those involved to clearly explain why these deposits are taken. I would like to remind you though that upon check-out this amount is automatically cancelled. Please accept my sincerest apology for the shortcomings you experienced regarding water temperature. We have been continuously taking the necessary measures to stabilize water temperature in order to keep our hotel at the usual high standards it is known for. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do appreciate your valuable feedback as it helps us identify areas where we can improve upon I hope you give #teamPullman another chance to regain the trust you put on us in the first place. Best Regards, Dongha Shin Director of Guest Experience

Comfortable and good breakfast

Customer review rating 4.3/5

Anonymous Business - 02/04/2019 AccorHotels certified review

Fine and comfortable

Dear Wilaiwan P., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

In my opinion the best hotel in Thailand

Customer review rating 4.3/5

John L. Solo - 02/04/2019 AccorHotels certified review

I have stayed at this hotel many times and the attention to detail and service are always second to none.

Dear John L., You just made my day! Thank you very much for your long loyalty with us, and It is always a pleasure to receive positive feedback from you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

Room and facility are Accor standard

Customer review rating 4.3/5

Dechawat Business - 24/03/2019 AccorHotels certified review

Room is clean and breakfast is good. But room is a little bit to old and has some not so good smell.

Dear Dechawat P., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding old room you have mentioned, being a popular hotel representing north Region of Thailand for 20 years, we certainly have the need to keep things in place and shape as well. We shall announce some update very soon. Stay tuned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

Smooth as silk

Customer review rating 4.3/5

Charnchai L. Business - 20/03/2019 AccorHotels certified review

Every thing went smoothly from check-in to check-out.

Dear Charnchai L., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

good but something wrong about operating front

Customer review rating 4.3/5

Chalerm Business - 20/03/2019 AccorHotels certified review

1. good atmosphere 2. very nice staffs 3. but there are some problem about check-in process and room cleaning (1 day) 4. very good breakfast and facilities

Dear Chalerm J., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. While we are pleased to read of the positive aspects of your stay we do deeply regret your disappointment during check-in. On behalf of the entire team I offer you my sincere apologies for the disappointment caused. Your comments will be discussed with the Manager in charge and the necessary actions will be put in place. It's our priority to remain focused on the training and coaching of the new members of our team. Whilst the team perhaps did not succeed on this occasion, I can assure you that everyone is very motivated to improve and to provide you with a better service upon your return. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

Wonderful

Customer review rating 4.3/5

Peter B. Friends - 17/03/2019 AccorHotels certified review

The friendly welcome and wonderful service at the pullman made our stay an absolute pleasure.

Dear Peter B., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

Reception service was bad

Customer review rating 4.3/5

Anonymous Families - 12/03/2019 AccorHotels certified review

Everything was excellence, except checkout service

Dear Sittipong T., Thank you for taking the time to tell us about your experience at the Pullman Khon Kaen Raja Orchid. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While it is my pleasure to hear that every was excellent, I truly regret to hear our check-out service was somehow not up to your expectation. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with manager in charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongha Shin Director of Guest Experience

Good and convenience

Customer review rating 4.3/5

Oraporn T. Business - 06/03/2019 AccorHotels certified review

Hotel room is a bit old and dim but accomodation was good. Still have question on The accorPlus member to collect the point which registered at hotel but haven’t got any point yet.

Dear Onporn T., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. I was informed from my staff that she has already communicated on this point. I hope you are now clear why your points were not collected. Thank you for staying with us and we all look forward to welcoming you again in the near future. Sincerely, Dongha Shin Director of Guest Experience

An Oasis

Customer review rating 4.3/5

Tod T. Solo - 05/03/2019 AccorHotels certified review

This property is luxurious and relaxing. It is a respite and a pleasure to stay there. It has a restful feeling to it. The lobby is welcoming, the rooms are spacious and elegant. The breakfast has something for everyone. Even at about $65, there is still value for money; until recently, it had been much cheaper and was a real bargain. The check-in and check-out processes are a bit tedious, but that seems to be the standard throughout Thailand. It could be made a bit more efficient.....for instance, why is there a need for a guest to fill out a registration card when the hotel has the online registration printout stapled to the registration card. All of the guest information had been previously submitted online, so why waste time filling out a card when the hotel has already made a printout containing the same details? This is especially true for repeat guests. When I stay at Century Park in Manila, I simply sign the registration card which the hotel has already pre-printed with all of my details and credit card information, including passport number, address, phone, etc. They have this info on file from prior stays. Thailand might want to imitate that level of service. I dined at the Italian restaurant in the basement. Atmosphere was nice, food was fine, and it was generally an enjoyable experience, but staff seemed a bit unfamiliar with the menu and could not answer questions about several menu items. F&B manager might want to consider giving periodic training sessions to staff. As long as guests stick to the menu items as written, there are no problems. It is only when the guest wants to add something, delete something, or alter the way an item is prepared that it thoroughly confounds the staff. Don't misconstrue these comments. The experience was outstanding. I only make mention so that management can work on improving these few details.

Dear Tod T., Thank you for taking the time to tell us about your experience at the Pullman Khon Kaen Raja Orchid. Despite of several hiccups, I am happy to hear that you have great experience in overall. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your constructive feedback regarding check-in registration is very well noted and I can promise you that our Front Office manager will personally review on our internal procedures with immediate effect. Also regarding your experience at Pavilion Restaurant, we do hope that you would give us another chance to prove ourselves; your next time will be nothing short of perfect. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We truly appreciate your heart warming advice, and it is our hope that you will give us the opportunity to better serve you in the near future. For next visit, please don't hesitate to contact me directly. I would be happy to be your personal assistant. Sincerely, Dongha Shin Director of Guest Experience
Customer review rating 4.3/5

Patty Couples - 02/03/2019 AccorHotels certified review

it was excelent hotel.

Dear Pattira B., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pakhin P.

Reliable Business Hotel

TripAdvisor rating 4.0/5

Irlantilainen Solo travel - 18/02/2019 TripAdvisor review

The Pullman is a very well run hotel in a very convenient location. I was made to feel welcome at all times, and every need catered to. The new railway station will be a five minute walk away, and the city a/c shuttle bus from the airport and the bus terminal stops at the City Shrine, less than 100m away. Recommended.

Dear Irlantilainen, Thank you for your gracious review. Our iconic views of the Khonkaen skyline is indeed breathtaking and the perfect location for the any kind of purposes. Not only is our location central but also extremely convenient. We are only a stroll away from the Central Plaza, Bars & restaurants, and railway station as you mentioned! Millions of thank you for your recommendation! We greatly look forward to welcoming you on your next stay! Kind Regards, Dongha Shin Director of Guest Experience
Customer review rating 4.3/5

Pj Business - 14/02/2019 AccorHotels certified review

It’s good.

Dear Pattarawadee J., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

Freddy J.

Customer review rating 4.3/5

Freddy Families - 14/02/2019 AccorHotels certified review

Love this hotel, great location for food and shopping. Very beautifull rooms and view, nice pool area and gym to! Staff is also very greeting and kind!

Dear Freddy J., We very much appreciate your lovely comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

excellent as usual

TripAdvisor rating 4.0/5

thalenoi Family - 14/02/2019 TripAdvisor review

Although old this is still the best hotel 500 kms around Udon Thani. We enjoyed 2019 New Years Eve with a fantastic buffet and came back in February for a relaxing week end. We decided to do this more often to get away from the heath season in the coming months. We hold Accor gold status booking a Junior Suite and always get upgraded to an Executive Suite, fabulous.

Dear thalenoi, Thank you very much for taking the time to share such a wonderful review after your recent stay! It's an absolute pleasure offering our guests a comfortable and relaxing stay in the hustle and bustle of the busy city life and we are pleased to know that it's exactly how you experienced it. We hope that you will be back soon for another celebration or perhaps a simple weekend get-away,as we will be delighted to welcoming you to our hotel once again. Warm regards, Dongha Shin Director of Guest Experience
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