Sofitel Legend Santa Clara Cartagena Hotel 5 stars

TripAdvisor rating 4.5/5 2,256 reviews
Sofitel Legend Santa Clara Cartagena
See on a map
+ 27 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • At the heart of Cartagena

  • French style and local culture

  • Tradition and Innovation

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR

cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodations

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

  • Max. number of persons: x3
  • Area: From 34
  • Views: Pool side, Garden side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: x3
  • Area: From 34
  • Views: Pool side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: x3
  • Area: From 34
  • Views: Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

JUNIOR SUITE, 1 King Size Bed, Colonial Area, Butler Service

  • Max. number of persons: x3
  • Area: From 43
  • Views: Historic side view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

DUPLEX SUITE, 1 King Size Bed, Colonial Area, Butler Service

  • Max. number of persons: x3
  • Area: From 70
  • Views: Historic side view, Garden side, Courtyard side *
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

SPA SUITE, 1 King Bed, Terrace w/ Jacuzzi, SpaTreatments, Butler Service

  • Max. number of persons: x3
  • Area: From 73
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

ICONIC GRAU SUITE, 1 King Bed, Terrace, Ocean View, Whirlpool Tub, Butler

  • Max. number of persons: x3
  • Area: From 73
  • Views: Ocean/Sea view *
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

LEGEND SUITE, 1 King Size Bed, Sea View, VIP Treatment, Butler Service

  • Max. number of persons: x3
  • Area: From 73
  • Views: Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

AMARAL SUITE, 1 King Size Bed, Terrace, Sea View, VIP Treatment, Butler

  • Max. number of persons: x3
  • Area: From 216
  • Views: Ocean/Sea view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

FERNANDO BOTERO PRESIDENTIAL SUITE King Size Bed, 17th century monument, VIP treatment, butler

  • Max. number of persons: x2
  • Area: From 147
  • Views: City side, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Phone(...)

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

A place where traditional Old World cuisine is fused with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Brasserie

With a welcoming atmosphere and a traditional gourmet brasserie service, offering French dishes fused with the best Caribbean products, served buffet-style and à la carte.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Photo non contractuelle / Strictly non binding

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more
Sofitel Legend Santa Clara Cartagena Meeting Room

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

3,379 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,256 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

10/10 - outstanding space, service, location.

Customer review rating 4.7/5

Allyson B. Couples - 17/04/2019 AccorHotels certified review

We could not have been more pleased with our stay. The hotel itself is beautiful. The staff is friendly and works to make you feel as comfortable as possible. The location is fantastic!

Dear Mrs. Allyson B., It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Outstanding!

TripAdvisor rating 4.5/5

Virginia L Couples - 16/04/2019 TripAdvisor review

My husband and I recently spent of a week at Santa Clara in Cartagena, and it was absolutely heavenly. The public areas of the hotel are breathtaking and our room was great. The staff is so friendly and helpful--actually all the Columbian people we encountered were delightful. The pool and its environs cannot be beat in the walled city and we spent a lot of time there during the afternoon heat. All the restaurants are excellent and we ate many breakfasts and lunches there, as well as a wonderful dinner at the very elegant 1621 restaurant. Literally, the only complaint I had was that the hair dryers in the room were so weak that I could not dry my hair. I switched them out 3 times, but it was no use. Not a problem, though, next time I'll just bring my own!

Dear Mrs.Virginia L We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Heyder Baldiris Guest Experience Coordinator

Amazing Site Inspection

Customer review rating 4.7/5

Michael O. Business - 15/04/2019 AccorHotels certified review

From the minute I walked in the front door to the minute I left, the hospitality and pleasantries of the team were amazing. I felt felt like I was family and at home. Thank you!

Dear Mr. Michael O., We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Fantastic!

Customer review rating 4.7/5

Marcella C. Couples - 15/04/2019 AccorHotels certified review

Amazing property. Impeccable service. Great food. Would come back to another week like this is a heartbeat! Just 2 suggestions. I came t this holiday as a preparation for my weddings and was expecting to use the gym everyday. The gym was way too small with loo little equipment. I would have expected more. The pool are was great, but there was no "rules for usage" which i don't think is compatible to your hotel high standard. People playing loud music on their phones, too many kids RUNNING around, jumping and splashing guests with water and screaming the whole day. I would expect a more appropriate maintenance from your staff regarding the usage of the pool to keep the atmosphere classy and more relaxed. I did complain to guest relations who did any amazing job at rectifying the situation, but as there are no rules around the pool is hard for other guests to remain respectful without someone from the hotel giving them a sign.

Dear Mrs. Marcella C., Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with the Guest Relations and Pool Supervisor . I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Customer review rating 4.7/5

Carlos V. T. Couples - 15/04/2019 AccorHotels certified review

imsuperable

Estimado. Sr Carlos Arturo Velez T, Gracias por su gran calificación y por tomarse el tiempo de compartirla por este medio. Nos alegra enormemente que haya disfrutado de su estadía con nosotros y se haya llevado gratos recuerdos. Para nosotros siempre será un placer recibirlos en esta su casa que siempre les dará la bienvenida con sus puertas abiertas. Un gran saludo desde la mágica Cartagena. Reciba un cordial saludo. Heyder Baldiris Serrano Guest Experience Coordinator

Amazing stay

Customer review rating 4.7/5

Vivian K. Business - 13/04/2019 AccorHotels certified review

All staffs were very helpful and kind; cleanness of the bedroom and common areas always perfect! I felt really taken care of, and would definite recommend this stay for the future guests! Thank you for everything!

Dear Mrsş Vivian K., We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank you for taking the time to review our historical monument and services and we hope you to return very soon. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Amazing

Customer review rating 4.7/5

Anonymous Couples - 11/04/2019 AccorHotels certified review

Very high level service

Dear Guest, We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

It was magnificent

Customer review rating 4.7/5

Cheryl C. Friends - 10/04/2019 AccorHotels certified review

The service was great, the room was clean, the pool food and service was outstanding and it is a beautiful property.

Dear Cheryl C., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

I highly recommend this heavenly place

Customer review rating 4.7/5

Shifteh F. Friends - 09/04/2019 AccorHotels certified review

I enjoyed every minute of my three nights stay.

Dear Shifteh f., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending us, we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

wonderful experience

Customer review rating 4.7/5

Jp P. Families - 08/04/2019 AccorHotels certified review

Though we loved Cartagena, the Santa Clara offered a piece of heaven in the middle of the busy old town. The excellent service, the amazing colonial decor, the quality of the food all contributed to our unforgettable experience

Dear JP P., We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Heyder Baldiris Serrano Guest Experience Coordinator
Customer review rating 4.7/5

Faranak S. Friends - 08/04/2019 AccorHotels certified review

Exceptional

Dear Faranak S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Group incentive travel program operations

Customer review rating 4.7/5

Anonymous Business - 05/04/2019 AccorHotels certified review

Lovely hotel, very friendly staff

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Beyond my expectations. Fantastic Hotel and Fantastic Service!!!

Customer review rating 4.7/5

Fcj Friends - 05/04/2019 AccorHotels certified review

I was there for a wedding. Great accommodations. Fantastic service. Love the restaurant and the food. Hotel employees actualy call me by name!! I loved that. Clean, beautiful, great location and I felt safe all the time..

Dear Mrs Fcj, We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

this is a very nice hotel

Customer review rating 4.7/5

Kent R. Business - 05/04/2019 AccorHotels certified review

great experience to both stay at a great hotel and experience Columbia

Dear Mr Kent r., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Great stay

Customer review rating 4.7/5

Yanet L. Couples - 02/04/2019 AccorHotels certified review

Great hotel , great customer service , only reason that i dont give then a 5 is because spa was not available for massage neither friday or saturday . Overall a great experience

Dear Yanet L, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Amazing place

TripAdvisor rating 4.5/5

Sandra F Couples - 01/04/2019 TripAdvisor review

The hotel is amazing, the pool, the rooms, the service, the restaurant, the view, the cleanliness , everything!! We had wonderful days in this paradise. The historic center is near and it is possible walk everywhere

Dear Mrs.Sandra F We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

Beautiful structure & top service

Customer review rating 4.7/5

Anonymous Families - 31/03/2019 AccorHotels certified review

Service was amazing & loved the feel of the hotel. It did not seem like a big hotel but rather intimate. Only thing I would suggest is housekeeping was a bit inconsistent.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Excellent location and beautiful hotel

Customer review rating 4.7/5

Juan C. Couples - 30/03/2019 AccorHotels certified review

Good service and high standard.

Dear Mr Juan C., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Breath history in central location and attentive service

Customer review rating 4.7/5

Luciana Couples - 29/03/2019 AccorHotels certified review

Check in was fast and easy, although personnel could be nicer (still very polite and well trained but a bit on the “snob”’ side, which is not my personal preference). Butler service was incredible, Jesus was very knowledgeable and extremely nice. During our stay we mostly had great interaction with the personnel, only isolated glitches with concierge and front desk, that really were not serious or enough to take anything away from an amazing stay.

Dear Mrs Luciana, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Completely magical.

Customer review rating 4.7/5

Barbara B. Business - 27/03/2019 AccorHotels certified review

The hotel itself is incredibly beautiful; and the staff / service impeccable. The food was indescribably amazing.

Dear Mrs. Barbara B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in cartagena