Hotel - Mercure Strasbourg Centre Petite France hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Petite France hotel

4.0/5 746 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week OPEN FROM 12 AM TO 10 PM
    • Opening hours : Week-end CLOSE THE SUNDAY

Business services

  • Self service business centre
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Hotel location

Our rooms

All rooms in the Mercure Strasbourg Centre Petite France are totally renovated, air-conditioned and soundproofed with a modern and practical design. For more space, comfort and services included, choose one of our Privilege rooms.

  • 63 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 8 family rooms
  • 3 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,690 reviews

Our guest reviews for Mercure Strasbourg Centre Petite France hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 746 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 17/10/2018 TripAdvisor review
« Enjoyable Stay »

Lovely hotel in a great location, easily accessible from the train station but also walking distance from the old town The rooms were clean and comfortable and there was a nice selection at breakfast.

V. M. D. Business - 08/10/2018 AccorHotels certified review
« My Visa has been charged two times »

The overall experience was pleasant except the payment. I have discovered one day after that the hotel charged two times my stay. I had no opportunities to talk with somebody of the Platinium assistance. They answered me with a list of documents to provide. No excuse no trust no assistance for the client. May I have to choose another hotel channel after all these years of loyalty. I have no words and still waiting to be reimbursed eventually with a message of excuses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs V., Thank you for your feedback. Please get back to us by e-mail as soon as possible about the double payment. We begin looking in our files and for the moment we haven't found anything about that. We apologize for the inconvenience. Could you please send a paper from your bank showing the double debit please? Best regards, François GARCHER, Manager

Elisabeth K. Business - 19/09/2018 AccorHotels certified review
« Excellent services, kind and helpful staff »

Everything went as planned as is always the case in this hotel. The only minor incident was liquid soap shortage in the bathroom . I think that the refills should be a bit more frequent. The staff is always very friendly and helpful !

Anonymous Business - 18/09/2018 AccorHotels certified review
« Had to change room as first room it was impossible to sleep. »

I got a room with not bathroom. The toilet was in the room with just a small glass wall which was not even high enough in front of it so you would not see it from the bed. This is not acceptable from my point t of view for a mercure Standard and should be said when booking such a room. Furthermore there was a strange vibration at the windows when I wanted to sleep. The night guard could also feel it. Unfortunately the hotel was fully booked so that the first night I basically had to sleep the other way round in my bed in order not to feel the vibration. The hotel staff was nice the next morning and gave me a new room which was a normal room with a bathroom and as one would expect for a mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Petite France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François GARCHER, Manager

Ji Solo - 30/08/2018 AccorHotels certified review
« Lorraine and Valentine were very pleasant but the room and Alice were not. »

Given a room that had water leakage and wet carpet, and was told “cannot change your room” even though I am an Accor platinum card holder, and should have been given an upgraded room by default. No room amenities provided - at all!! Terrible. Too many issues, housekeeping did not change sheets for a longer staying period, even when requested; shower door unhinged by staff after one room cleaning, and the rubber lining on the door had come off but was t fixed back. Alice was loud and came across as aggressive, insisted I write the issues to hand over to the GM/owner, and they would get back to me - not happened so far. Wondered if I was given a faulty room and then have Alice’s rudeness was because of the color of my skin. If you don’t like complaints, peovide better service and attitude, no?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs I., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. My staff do their best to satisfy all the guests and never look the color of their skins. Upgrade for platinum members is subjected to our availability. Housekeeping always change sheets when it's requested, but I will share your comments with the housekeeping department. Sincerely, François GARCHER, Manager

Andre Solo - 22/08/2018 AccorHotels certified review
« I loved it. »

I stay in many hotels through work and on my own. Ibis is a bit too basic for me but this was perfect for me. I really enjoyed the stay. It felt very ‘me’ with its funky design, free coffee and modern rooms but I loved how the beans in the ceilings and the Strasbourg wallpaper made it feel genuine to the area. I checked in at 10am and my room was ready, I always appreciate ACCOR hotels being very accommodating with early check ins when they can. One reason on its own that I stay at ACCOR hotels.

Anonymous Couples - 06/08/2018 AccorHotels certified review
« Good but could be better »

We got the type of room we wanted at location in the hotel we wanted and room itself was of good standard, save the opague bathroom, which appears to be a now idiotism in AccorHotels. If one goes to toilet at the middle of the night he or she will wake up the other one bacause of the light!. we visited altogether Mercure hotels during our stay in France this summer and your breakfast ranked the lowest for the warm stuff, otherwise it was good. 6 out of 8 hotels gave the free drink also to my wife, as the other stayer in the same room. As your "bar" was by far the most miesrable of all visited, oyu should consider revising your practices. The staff was good and hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, François GARCHER, Manager

Joe H. O. U. Couples - 26/07/2018 AccorHotels certified review
« Outstanding Ambiance, Petite dejeuner, and Service »

We were charmed with how you have decorated an old space with contemporary freshness. We thoroughly enjoyed learning about Strasbourg and Alsace from this delightful base of operations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François GARCHER, Manager

Angus M. Couples - 25/07/2018 AccorHotels certified review
« Excellent Locations, but small rooms »

We stayed in a 'privilege' room, which was well fitted out but as the room was quite small, the extras like the coffee machine gave an overcrowded feeling. Staff were very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr MAC DONALD, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, François GARCHER, Manager

Sebastien Business - 28/06/2018 AccorHotels certified review
« Nickel »

Cosy

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Strasbourg Centre Petite France. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. François GARCHER, Directeur

Anthony Business - 13/06/2018 AccorHotels certified review
« Great staffs and services. »

Great staffs. Very friendly and helpful. Facility well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François GARCHER, Manager

Y.e. Solo - 24/05/2018 AccorHotels certified review
« Great experience overall despite not so great start at check-in »

Location was perfect, near train station and within walking distance to most POI. I arrived before 12 noon and was allowed early check-in so that was good. As I was a platinum member, I was hoping to get a complimentary room upgrade but it wasn't available despite the hotel not being full (I checked the website for room availability!). Also I had to ask for the free drink voucher, it wasn't offered. These are the only 2 gripes I had throughout my stay. The room was clean but had a stale smell when I first got in. I opened the balcony window and that went away after a while, so no big deal. The complimentary coffee machine at the lobby was handy and appreciated. My subsequent interactions with the staff at the reception (different from the guy who checked me in) were very pleasant, especially Lorraine. She was very helpful in finding more information regarding the SNFC strikes and answering questions I had. My previous experiences of French hospitality (in Paris, Lille and Nice) weren't great as I get the impression that the receptionists were a bit snobbish and unfriendly. However, this trip to Strasbourg changed my view and I would be more than happy to recommend your hotel to my friends. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Petite France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François GARCHER, Manager

Gill Couples - 24/05/2018 AccorHotels certified review
« Great hotel - great location »

We couldn't fault the hotel - room and bathroom really clean, really helpful friendly reception staff. Very efficient air-conditioning, windows opened for fresh air, fridge really useful since I need to have lactose free milk (bought from Carrefour City on advice of reception staff who replied promptly to me email enquiry)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the front desk, we have a list available with all allergens in breakfast food; sorry for not mentioning it before. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François GARCHER, Manager

Bardd C. Solo - 01/05/2018 AccorHotels certified review
« Very comfortable hotel, nicely refurbished »

I have stayed here before, as it is so convenient for the station and for the city. The rooms had been modernised since my last stay, and I was really impressed with the qua;;ity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, François GARCHER, Manager

Anonymous Business - 21/04/2018 AccorHotels certified review

Perfect location to visit the centre of Strasbourg. Very friendly staff. Comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. It's always a pleasure to welcome you! Sincerely, François GARCHER, Manager

Ds Families - 01/04/2018 AccorHotels certified review
« Best staff service »

Best service, nice, clean n modern room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S. , Thank you for taking the time to share your feedback. Feedbacks are important for us us to improve our quality of services. We hope to welcome you back to our hotel very soon! Sincerely, François GARCHER, Manager

Elisabeth K. Business - 19/03/2018 AccorHotels certified review
« Excellent from every point of view »

Very friendly atmosphere and promptness to resolve any minor issues that the guests may have. It is one of the rare occasions that one feels to be part of a family and not just staying in a hotel !

Matt Families - 12/03/2018 AccorHotels certified review
« Good location, rooms a bit small »

Overall an acceptable stay, although not exemplary and not quite what I would have expected from a Mercure-branded hotel.

Jens Friends - 07/03/2018 AccorHotels certified review
« Small rooms »

All in all a good stay. Rooms are a bit on the small side, but location is good. You can walk to all major attractions. The train and tram station is 5min by foot away.

Solo travel - 18/01/2018 TripAdvisor review
« Cosy modern hotel in the city centre »

I really enjoyed stay in the hotel, the staff were very nice during checkin and checkout...they let me in to my room at 1pm which was great. The room (not very big but I had no problem with that) had soundproof door and window so the sleep was very fine. And the breakfast was wow...such a choice of everything you can imagine! Great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JanPokornyCzech, Thank you for the great review following your stay in Mercure Strasbourg Centre Petite France! We are really glad that you enjoyed all aspects of your stay and appreciate the early check-in possibility. We hope welcoming you again very soon, Kind regards, François GARCHER, Manager

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