Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 4.1/5 2,182 reviews

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Novotel Perth Langley - Image 1
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221 Adelaide Terrace, 6000 PERTH, Australia

Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

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Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telephone
Fax +61 8 9221 1669

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,182 reviews

TripAdvisor Rating  4.0/5  2,988 reviews

Executive suite is very noisy

Customer review rating 2.0/5

Lindsay-jon C. Solo - Confirmed reviews ALL

At check in, I was waved from the priority check in line without a proper greeting. It was as though the attendant didn't want to serve me or think I wasn't fit for using that isle. If he had have said, Sorry I'm busy please go to the other isle' or something like that it would have been fine. The people that served me, including the trainee were very good ☺️ On first impression the room was very good. Very tidy. Very close to the gym. The gym facilities were good. I enjoyed an approx 45 min workout. Beautiful view from the observation lounge. I set up for thr next day where I had a very important full day of testing. I tried going to bed at 830pm as I had to leave by 515am or so. I used ear plugs because it sounded like a laundry was above me. I took videos; water running constantly through the walls and big fans sounding like spin cycles on washing machines. I called reception and I'm very grateful that they moved me. I got a downgraded room which to be honest was still very noisy. I was honestly very grateful for the move and didn't want to complain again but there was a lot of noise coming from outside that sounded like industrial fans operating. The bed was so uncomfortable and hard that I had to use the spare blanket in the wardrobe and half of the blanket to lie on to feel somewhat comfortable. I think I got a couple of hours sleep which was very bad for my test. I did pass, but it wasn't a nice experience. The same man that was rude earlier at reception was very good helping me with a new room. I feel like he redeemed himself. I've stayed at lots of hotels. I'm a gold member and accor plus member. I stayed at the Mercure for 3 nights approx 2 weeks before Novotel Langley. I never experienced anything bad at Mercure, and I've had very good experiences with lots of hotels around the world. Sometimes I used other providers as my wife does the booking. I was offered a free breakfast but said that I'd be leaving by 530 latest so that was revoked. Overall it was a beautiful place but I can't believe how noisy it was and that noone has ever raised it or nothing has been done about it. Thanks

Dear Lindsay-Jon C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The shower over the bath was surprising, we would have appreciated knowing that when booking. We restocked our coffee and tea from the trolley left in the passage.

Dear Dean F., We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will, of course, speak to the housekeeping team regarding replenishing the in-room tea and coffee. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/

Great view and location, spacious room, comfy bed, great staff.

Customer review rating 4.5/5

Stephen Couples - Confirmed reviews ALL

We were there for a long stay, 3 weeks, and the staff got to know us and were really helpful to our needs like additional cutlery in the room. Housekeeping were great, friendly and effective. The rooms were always spotless after they'd been which was nice to come back to.

Dear Stephen M., We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate, there are a few tweaks and issues for us to follow up internally. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Generally okay

Dear James O'Connor, We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive feedback which I will share with our team as we strive to continuously improve the quality of our services, including our breakfast and room maintenance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/

Great experience

Customer review rating 4.5/5

Helen G. Couples - Confirmed reviews ALL

The room was great, with views to the swan river. The staff were friendly and welcoming and Fenians pub next door had great food

Dear Helen G., We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.