Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 5,587 reviews

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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  5,587 reviews

TripAdvisor Rating  4.0/5  5,242 reviews

Average Hotel

TripAdvisor rating 3.0/5

DoDanDan TripAdvisor review

I had an experience at Novotel Melbourne 270 Collins Street and I'd like to share my feedback about this hotel. Firstly, I found that the hotel is a bit dated compared to some other hotels in Melbourne. The overall feel is that the interior and facilities could use some updating to meet modern standards. Another issue I encountered was the check-in process being quite time-consuming. It seems that this process was not well-organized and efficient. The front desk staff also seemed unprepared for guests arriving, making the check-in process slower than necessary. Another regrettable point is that I faced an issue with payment. The staff charged my credit card twice, which required me to sort out this issue after checking out. This incident caused some inconvenience, and I hope the hotel will have a more accurate payment system to avoid such occurrences in the future. The afternoon reception and duty staff may require additional training to enhance their skills and efficiency. This could include training in customer service, check-in procedures, problem-solving, and payment processing. Providing targeted training can help improve their performance and ensure smoother operations during peak hours. By investing in training and development, the hotel can elevate the overall guest experience and address any issues encountered during check-in or other interactions with guests. Overall, Novotel Melbourne 270 Collins Street is a conveniently located hotel with potential but needs improvement in updating its physical facilities and refining operational procedures to enhance the guest experience. I hope that this feedback will be used to enhance the hotel's service quality in the future.

Good location,centre of action in CBD.

Customer review rating 4.5/5

Michael Families - Confirmed reviews ALL

Very good.Restaurant and bar excellent plus transportation from hotel.

Besides location, everything needs improvement

Customer review rating 2.0/5

Atul Families - Confirmed reviews ALL

I.booked a "junior suite"but besides an extra sofa bed (which led to.delayed check in) nothing was kid friendly. Housekeeping never answers, room cleaning.is.stictly making.beds (didnt.even.refill water bottles or tidy up room, toothpaste lasts you one day so better not book more than a day, had to request slippers and towels extra despite them.knowing it's for 4, and the list goes on. Best find a well managed property nearby.

Amazng breakfast, wonderful staff, great cocktails, comfy bed

Customer review rating 4.5/5

Deanna Couples - Confirmed reviews ALL

Amazing breakfast, wonderful staff, great cocktails, comfy bed - room was a bit too warm overnight even with aircon, and self parking was a bit confusing beause not enough signage.

Dear Deanna, It brings us great joy to learn that the breakfast experience at Novotel Melbourne on Collins met with your approval, and that our team's dedication to service left a positive impression. We are equally delighted that our cocktails complemented your experience, and that you found comfort in our beds, designed to offer a restful night's sleep. We regret to hear that the room temperature was not to your complete satisfaction, despite our efforts to ensure individual comfort with adjustable air conditioning. Additionally, we understand that navigating the self-parking facilities can be challenging, and we acknowledge the need for clear signage to assist our guests. We are continuously seeking ways to enhance our guest experience, including the ease of parking. Once again, thank you for choosing to stay with us and for your kind words about our breakfast, staff, and amenities. Kind regards, Andrew Maynard, General Manager

Well located

Customer review rating 3.5/5

M.l. Couples - Confirmed reviews ALL

Pretty good. But we're charged for drinks when we had free tickets. Did send emails but got no reply Asked for extra tea bags and didn't get them. We were there for 2 nights. The breakfast was very good. Nice size room.

Hello, Thank you for taking the time to share your review. It is heartening to hear that you found our booking process through Luxury Escapes to be seamless and convenient. Additionally, the positive remarks regarding our breakfast offerings and room size are greatly encouraging to us. We regret to hear about the difficulties you faced with the television remote and accessing Netflix. While our current in-room entertainment system does not support all streaming services, we understand the inconvenience and will take your feedback into consideration for future improvements. We also apologise for the oversight regarding the drink charges and the lack of response to your emails. Please rest assured that this is not indicative of the high standards we strive to uphold. Kind regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,323 reviews 9.2/10 Location
  • 3,037 reviews 6.2/10 Room
  • 2,857 reviews 7.7/10 Service
  • 66 reviews 3.4/10 WiFi
  • 1,029 reviews 6.1/10 Cleanliness
  • 772 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.