Hotel Mercure Lyon Centre Lumière 4 stars

TripAdvisor rating 4.0/5 461 reviews
Hotel Mercure Lyon Centre Lumière
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Hotel extras

  • 10 minutes from the Part Dieu station and city center.

  • Renovated bar and restaurant areas.

  • Restaurant menu revised every day.

  • 4 completely renovated meeting rooms.

  • Metro access in front of the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Lyon Centre Lumière

69 cours Albert Thomas
69003
lyon
france

Tel: +33478537676

Fax: (+33)4/72369765

Contact email

Check-in from 12h00

Check out up to 12h00

  • CORDELIERS :   9 SAINT GERVAIS

  • SANS SOUCI :   69 SANS SOUCI

  • SANS SOUCI :   D SANS SOUCI

  • By plane

    LYON ST EXUPERY At 24.9km / 15.47 miles

  • By car

    A43 LYON MERMOZ HOPITAUX EST At 5km / 3.13 miles

  • By car

    A6 LYON GRENOBLE CHAMBERY At 15km / 9.38 miles

  • By car

    A7 LYON BOURG GENEVE HOPITAU EST At 10km / 6.25 miles

  • By train

    LYON PART DIEU At 2.5km / 1.55 miles

  • By train

    LYON PERRACHE At 6km / 3.75 miles

GPS :45.746983, 4.867078

Currently, close to our hotel

Collections of the Museum of Textiles in Lyon, visit

From 01/01/2010 to 31/12/2019

At 2.8 km

Tour of the Musée de l'Imprimerie in Lyon

From 01/01/2010 to 31/12/2019

At 3.2 km

Museum of Fine Arts in Lyon, visit

From 01/01/2010 to 31/12/2019

At 3.4 km

Le Café des Fédérations, tasting

From 01/01/2019 to 31/12/2019

At 3.5 km

The Fourvière Basilica, Lyon, unusual tour of the roof

From 01/06/2019 to 30/11/2019

At 3.9 km

Tour of the Musée Gallo-Romain de Fourvière in Lyon

From 01/01/2010 to 31/12/2019

At 4 km

Parc de la Tête d'Or in Lyon, walk

From 01/01/2019 to 31/12/2019

At 4.1 km

Himalayan festivals, the last Kalasha, exhibition

From 23/10/2018 to 01/12/2019

At 4.1 km

Tour of the Musée d'Art Contemporain in Lyon

From 30/09/2019 to 31/12/2019

At 4.4 km

Auto Rencard, exhibition of old and exceptional vehicles

From 01/01/2019 to 31/12/2019

At 9.4 km

Our accommodations

Depending on your preferences and requirements, choose between the comfort of the Standard Room or the even more spacious Privilege Room. You will enjoy a wide range of services.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

LE HANGAR

Type of cuisine: French

Chef Jean Philippe Gascon offers a selection of refined dishes to suit your tastes at the Cinématographe restaurant, or quick, carefully prepared meals at the Entracte.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE HANGAR

Photo non contractuelle / Strictly non binding

At lunchtimes, choose from a delicious selection of crispy bread, seasonal salads or steak tartare. In the evening, unwind with a Crozes-Hermitage or a Saint Joseph wine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 110 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Hotel Mercure Lyon Centre Lumière

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,293 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

461 reviews

Poor customer service

Customer review rating 4.2/5

Paul P. Couples - 02/06/2019 AccorHotels certified review

We booked at another accor hotel that was closing and told that our booking details and cost would be the same. Our booking included 2 city cards When checking in the staff member said there was no details of the city cards but would follow it up_ this did not happen__ at 9am the next day I checked and was told no manager around and come back at 10 am _ after still a lot of confusion and manager did not speak to us but we then had to go to tourist office and wait there for 40 minutes Also web site said restaurant was at hotel but the Hanger with a limited menu and other restaurant was not operating

Dear Mr P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Lumière. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Ahronian Assistant Front Office
Customer review rating 4.2/5

Anonymous Business - 25/05/2019 AccorHotels certified review

Very pleasant and helpful staff. Had booked a premium double but was put in a classic double - while this reduced the price significantly, it would have been nice to have the extra space. Bed was very comfortable, room was very clean. I have never stayed in a 4-star that was so basic, however - no closet doors, no toiletries except a bar of soap for the sink (with no soap dish), plastic disposable cups, instant coffee. Everything was fine but it was a surprise given what I expect from a 4-star typically. Breakfast was very underwhelming, but not a concern for me as it was included in my rate.

good and organised

Customer review rating 4.2/5

Mathilde S. Business - 02/04/2019 AccorHotels certified review

organiséd

Dear Mrs S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

very good!

Customer review rating 4.2/5

Anonymous Business - 29/03/2019 AccorHotels certified review

I enjoyed a very good night and a nice breakfast

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office
Customer review rating 4.2/5

Anonymous Business - 10/03/2019 AccorHotels certified review

The staff was great and the location is really good. However, the bed was not too comfortable and there aren't any wash/face clothes provided.

Dear Tyisha W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive feedback. We take good note of your remark to improve our hotel. Unfortunately we do not have at all any face towel, we should maybe work on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

Good ambience, Good Service, Good facilities

Customer review rating 4.2/5

Ksm Business - 16/02/2019 AccorHotels certified review

Good ambience, Good Service, Good facilities

Dear Mr K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

Service lackluster

Customer review rating 4.2/5

Z. J. C. Business - 08/02/2019 AccorHotels certified review

Requested facture to be sent to email. Never got it. Breakfast of second day was empty, yet I was charged it as if it was fully stocked

Dear Mr Z., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Lumière Monplaisir. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I send you back the invoice and the refund invoice that you requested. After double check on the website of Booking, it seems that the mistake of 2 guests was made at the reservation by Booking and not the hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Ahronian Assistant Front Office

Discomfortable heat in a corner room in winter

Customer review rating 4.2/5

Alex Business - 07/02/2019 AccorHotels certified review

The service was very good. Pleasant people ready to help and assist. My only source of dissatisfaction comes from the room. I had a room located in the corner of the building, it was in winter and the heat was very discomfortable: even after providing a small electric heater, some parts of the room were very cold when some were too hot. I believe that the thermal isulation of the building is very poor and causingthis discomfort.

Monsieur L., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Lyon Lumière. Nous sommes désolés que la prestation n’est pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Le problème de chauffage sur votre chambre avait bien été signalé à nos techniciens qui ont du faire le nécessaire à ce jour. De nouveau, nous vous remercions pour votre commentaire et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Delphine Ahronian Assistante de Réception

Just easy perfect stay

Customer review rating 4.2/5

Jan Business - 04/02/2019 AccorHotels certified review

Proffesional and helpfullstaff

Dear Mr K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumière Monplaisir. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

Satisfactory after adjustements

Customer review rating 4.2/5

Eric V. Families - 28/01/2019 AccorHotels certified review

The toilets in the bathroom of Standard are way too close to the wall for a 4* and the price and the a/c was noisy and couln’t be stopped (winter). We could get an upgrade to Prestige so it was fine the 2nd & 3rd night. Underground car park is convenient but really smelly.

Dear Mr V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumière. It is always a pleasure to receive feedback. I am glad to hear that our team reacted after your issue in the standard room and that you got an upgrade. Regarding the smell in the parking, you were here when we got a technical problem in the parking and unfortunately we got some bad smell during a week, we also had to support that. Thank you again for sharing your experience, and we hope your next visit will better as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

A little dissapointing

Customer review rating 4.2/5

Chris P. Business - 22/01/2019 AccorHotels certified review

Arriving st 11 pm and not being allowed s whisky, what is that all about? Simply poor customer service Brexkfast seems more basic compared to in the past. I have contracted ring work skin infection indicating poor laundry practices

Dear Mr P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Lumière Monplaisir. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take note about your comment and we will give your information to the restaurant, concerning the breakfast, we actually have more choice than before. Regarding the laundry, this is not the hotel who take care of it but an external company, we work with them since many years and this is the first time that we have this kind of feedback, we have regular guests who used it every week and without any problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Ahronian Assistant Front Office

Staff friendly and helpful but hotel expensive and very “average”

Customer review rating 4.2/5

Douglas A. Friends - 19/12/2018 AccorHotels certified review

Staff very good. Pleasant, helpful and friendly. Hotel quite and close to metro which is good. However, a bit run down. Overflowing rubbish bins near the entrance which is hardly giving a good impression. Bar closes early so on returning in the evening you cannot have a nightcap other than beer or wine. Only hot items for breakfast were scambled egg, sausage and bacon. Except they were never hot. In fact we’re not even warm. Not very nice cold!

Dear Douglas A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Lumière Monplaisir. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. First, about the breakfast experience be sure that we will transfert your message to the restaurant to be more carefull to check if the eggs or sausages are warm, because I am totally agree that cold is not good! Secondly, about the overflowing rubbish, our direction already took the necessary measure with our neighbours and with the garbage collection because this is really not acceptable for us and our guests. Regarding, the drinks during the weekend as the bar is close, the receptionist still kindly serve some drinks but they are not able to do cocktail or to serve strong alcohol. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Ahronian Assistant Front Office

Enjoyable stay in Lyon

Customer review rating 4.2/5

Bobt Friends - 16/12/2018 AccorHotels certified review

Well located hotel quite close to main railway station and easy walking distance to Metro. Clean and comfortable rooms ... but they were too hot! We could not get air conditioning to control temperature and ended up with it turned off ... and a window open in order to cool down. Great breakfast choices.

Dear Mr T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumière Monplaisir. It is always a pleasure to receive feedback to improve our quality of services. During the season fall / winter only the heat is available that's why you couldn't switch to air condition. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Delphine Ahronian Assistant Front Office

OK

Customer review rating 4.2/5

B. Business - 20/11/2018 AccorHotels certified review

Elevetor had sa sacry noise. No restaurant during the week-end

Dear Mr B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Lumière Monplaisir. Thank you for your feed back. Be sure that we take note of the elevator and we want to inform you that we will have some new one already plan on January 2019. Our restaurant is not open on the weekend but we want to inform you that we have some "snack" like soup available. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Ahronian Assistant Front Office

Renovated reception and bar look much nicer; room dated; many new staff seem less efficient than before.

Customer review rating 4.2/5

Kara Business - 18/11/2018 AccorHotels certified review

The renovated ground floor with reception and open plan bar is a welcome development for this hotel which had got very dated. The rooms are still old-looking; however the beds are high quality and comfortable, as always. Along with the renovated interior, the staff also appears quite new and certainly less familiar and efficient than previously.

Dear Mrs H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumière Monplaisir. It is always a pleasure to receive feedback. We take note to improve our services, regarding the new staff, everybody needs to take their marks to become performant for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

Great stay as usual

Customer review rating 4.2/5

Md Business - 16/11/2018 AccorHotels certified review

Good breakfast, wifi, showers, rooms, courteous staff. Please adopt the Novotel bedding!

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumière Monplaisir. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

Hotel well located. Staff courteous.

Customer review rating 4.2/5

Anonymous Business - 03/11/2018 AccorHotels certified review

Well located hotel, many restaurants at walking distance. Courteous staff at the reception. Rooms are not clean, has several problems related to hairs in two rooms (I changed room on arrival). Mattress cover also was dirty. I complained, some adjustments were made. I however still don’t feel the room neat and clean.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Lumière Monplaisir. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us to ameliorate our services. We take good note of your problems that you met. Please rest assured that we are taking the appropriate measures to address the problem to service concerned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Ahronian Assistant Front Office

Very good

Customer review rating 4.2/5

Michel Z. Business - 01/11/2018 AccorHotels certified review

Good service Nice room Convenient location Facilities are also good

Dear Mr Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumiere Monplaisir. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

Staff very good.

Customer review rating 4.2/5

Stephen D. Families - 12/09/2018 AccorHotels certified review

All of the arrangements for booking before arriving, and upon arrival worked well. Car park space allocated well. Sstaff smiling and helpful.

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumière Monplaisir. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office

Good deal for a weekend

Customer review rating 4.2/5

Roberto L. Families - 10/09/2018 AccorHotels certified review

Nice hotel that is outside the city center, but well connected via metro.

Dear Mr L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Lumière Monplaisir. It is always a pleasure to receive feedback. We are not located in the center but we are lucky to have the metro very close to us, and the line go straight to the center. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Ahronian Assistant Front Office
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