ibis Paris Bastille Opera 11th Hotel 3 stars

Was impressed by the good value of this stay. First impressions was excellent. Outside hotel is appealing and when u enter is truly magical. Excellent theme of nature/jungle in grey and roadworks everywhere in P.. Disappointing when u land on the hotel corridors. Its more Formula 1 hotel than Ibis standards. In London Ibis have better accommodation standards than this particular location in Bastille. Hopefully you will catchup with refurbishment in future. Bedding very comfortable thought.

Good hotel, clean, good service and with a vibe. Lacked a fitness room.

Clean, quiet, very well situated, small hotel, for those who prefer to experience the city rather than staying at their hotel

In most core elements my stay at the Ibis was very good. In three areas it was not, the last of which is perhaps an irregularity rather than a systemic event: 1. The service at check-in was slow and not customer friendly. The receptionist behaved like someone for whom a customer was troublesome work; 2. I needed help with parking a hire car overnight and was not directed to the hotel's car parking (it was not even mentioned), which was very annoying; 3. we were woken up at 2.30 am by a fire alarm...although it was nice that everything worked. On the positive side, I would say that the portuguese customer service person was very nice and the bar staff were great.

I always use that hotel but this time because of fire alarm I get up 4 times in the midnight from my bed and it was fault alarm

Apart from air con not working properly everything else was excellent. Location was good, staff helpful and friendly. We really enjoyed our stay.

Air conditioning did not work in room but was repaired from the dirt that came out it had obviously not worked for some time Breakfast - often had to request items to be replaced, tables not cleaned or wiped down after being vacated, coffee machine could have done with a good clean Main concern was the with regards to he two false fire alarms. The staff had little knowledge or ability to cope with this situation. People arrived in the lobby and were just left to stand around with no reassurance of what had happened. This was more concerning on the second occasion. There was no system to check whether rooms had been evacuated and guests had to find out for themselves what was happening. Staff seemed at a loss as to how to deal with this situation, certainly not good for a hotel of this size. There was no formal apology or explanation given to the guests that were staying for longer. Before leaving the hotel I requested on two occasions to speak to either the manager or assistant manager to express my concern about how there seemed to be a lack of either training on how to deal with this situation. On both occasions he management team were too busy to come and speak to me. I did leave a message asking them to contact me either by phone or email but as yet have not had the courtesy of a reply. I have stayed at a number of your hotels, over the years and have been relatively happy with the service. This incident has left me with unanswered concerns, not because of the apparent false alarms, but with the ability of your staff to manage an emergency situation. As I booked through booking.com they have also asked for a review, I have not submitted this as yet in the hope that’s a member of your organisation might have the courtesy to respond to my concerns before I unfortunately have to leave a negative response to my staff at this hotel.

I have mixed feelings about this hotel. Although the rooms are small and worn out, this is not a problem. It was also nice staff. Breakfast was good. The main problem is noise, not from the outside, but from the inside. Isolation between the rooms is desperate. The sound of door flutter is simply unbearable. Funny seems to be highlighting "green" if no noise control is provided. My room was on the sixth floor and there was work above me all day (probably on the roof). The rest during the day was completely impossible. I assume that the renovation work has begun.

Arrival and service were all fine . However in the last night of our stay a fire alarm went off after we had gone to bed. We evacuated in a state of undress only to be told there was no problem. No staff were are evacuation points , no call to fire brigade we were just told everything was ok. That does not reassure guests . Staff were very dismissive of safety questions being asked. That is less than reassuring for guests. If this is the groups policy of how to deal with safety issues I will have to think long and hard if I stay in an ibis again

location is superb, very nice hotel, full of energy, rooms little small but clean. bed is comfortable

Very nice service and good location-

Overall great, however issues getting out of the parking lot (machines were broken) and charged for breakfasts which were not eaten.

Poorly trained staff and seemingly uninterested. Exceedingly small rooms. Jazz/swing party in the hotel bar until midnight, made it impossible to sleep properly.

The temperature inside the room was sometimes a little beat warmer!

Lovely reception and bar. Rooms is basic. No tea facilities. Shower was broken. Loud work carried out from 9am next door.