Sofitel Luxembourg Europe Hotel 5 stars

TripAdvisor rating 4.5/5 1,164 reviews
Sofitel Luxembourg Europe
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Hotel extras

  • Award winning gourmet restaurant

  • Elegant bar imbued with conviviality

  • Exceptional architecture

  • Located on the Kirchberg plateau

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 EUR
  • Babysitting on request
  • Air conditioned
  • LUXEMBOURG FINDEL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergrunewald
Quartier Européen Nord
Plateau de Kirchberg
2015
luxembourg
luxembourg

Tel: +352437761

Fax: (+352)425091

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :   13 OR 18 NIEDERGRUENEWALD

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.38 miles - Shuttle paying

  • By train

    LUXEMBOURG GARE CENTRALE At 5km / 3.11 miles

GPS :49.621782, 6.145345

Our accommodations

Decorated in a classic contemporary style, all rooms feature Sofitel's 'MyBed' for a perfect night's sleep. Other features include high-speed Internet and wifi access, safe deposit, minibar, satellite/cable TV and full 24-hour room service.

SUPERIOR ROOM, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Twin Beds

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

LUXURY ROOM, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

LUXURY ROOM, 2 Twin Beds

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

MAGNIFIQUE ROOM, 1 King Bed, High Floor

  • Max. number of persons: ‌3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Automatic wake up call(...)

PREMIUM LUXURY - top floor, courtesy full minibar, Nespresso, early checkin, late checkout

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

JUNIOR SUITE, 1 King Bed, Large Working Space

  • Max. number of persons: ‌3
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

PRESTIGE SUITE, 1 King Bed, Separated Living Room

  • Max. number of persons: ‌3
  • Area: From 53
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Our restaurants and bars

ORO E ARGENTO

Type of cuisine: Gourmet

Fine Italian cuisine is the focus of this award-winning Luxembourg restaurant. Traditional dishes like risotto with squid and fresh herbs are paired with fine Italian wines and served by native Italian staff in a regal Venetian dining room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE STUBLI

Type of cuisine: Regional

Ornate carved wood and warm lighting are the backdrop to this comfortable space, inspired by a Black Forest chalet. Hearty, traditional Luxembourg dishes feature ingredients sourced from regional producers; complement your meal with a fine wine or beer.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SIXTYFOUR°

Photo non contractuelle / Strictly non binding

A wide selection of malt whiskies and oriental teas are served alongside cocktails, beer, and wine in this chic and inviting Luxembourg bar. Accompany your drink of choice with a Caesar salad, burger, or light bite from the chef's seasonal menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HAVANA LOUNGE

Photo non contractuelle / Strictly non binding

Enter this stately mélange of dark wood, leather, and nautical touches and select from an expansive menu of fine cigars with the help of expert staff. Sip a specialty rum or cognac, served solo or as a pleasurable accompaniment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 525 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Luxembourg Europe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,908 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,164 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely stay

Customer review rating 4.5/5

Anne Couples - 09/06/2019 AccorHotels certified review

Very friendly staff, nice and spacious rooms, good experience all round

Dear Anne, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. We are sincerely happy to receive such good review because we work hard to provide you an excellent service. Your satisfaction is the best reward for all of us. We will share your feedback with our "Ambassadeurs", this one will serve as additionnal motivation to continue to improve the quality of our services. We look forward to welcome you back soon for another wonderful stay. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

4th time in Lux, 1st with accor!

Customer review rating 4.5/5

Andre G. V. Families - 06/06/2019 AccorHotels certified review

I have visited the city for the half marathon and decided to stay at the hotel due to the proximity with the starting/arrival point of the contest. The hotel was though not far at all from the center, well disposed, elegant and comfortable, with spacious rooms and a very good breakfast (highlights for the staff and especially the breakfast staff). Some points to improve are the parking lot (pretty much the number of spots) and the breakfast room size.

Dear Andre G.N. V. We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. We are always happy with such praise for our hotel, because indeed, we put all our heart to make sure that your stay is as good as possible. We are, as you said, close to the start and finish of the marathon which are also in Kirchberg. Be assured that we will not miss to share your return with our teams, especially with the breakfast, to thank them for the quality of the work they offer each day. We hope to welcome you again, perhaps for the next edition of the Luxembourg Marathon. Sincerely, Fernando Lòpez Lens General Manager Sofitel Luxembourg Europe

Stay was excellent

Customer review rating 4.5/5

Maggie Couples - 05/06/2019 AccorHotels certified review

Room great, spacious and immaculate. Very comfortable bed. Liked all the extras - toiletries, bathrobes, slippers, soft drinks (need to make clear that water and soft drinks are complimentary). Staff polite and helpful.

Dear Magie, Thank you for taking your time to give us you amazing feedback. We are so pleased that you enjoyed our hotels facilities and ameneties. It is wonderful that you have such a warm review of Sofitel Luxembourg Europe. Your oppinion is very important to us. We will make sure that our ambassadors know that you apreciate our service and were very happy with your stay. We are looking forward for another opportunity to welcome you back and give you more beautiful memories. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Magnificent

Customer review rating 4.5/5

Luca Couples - 05/06/2019 AccorHotels certified review

Impeccable room cleaning and maintenance, great welcoming at reception, nice bar , very quiet sleep. Room perfectly sound proof.

Dear Luca, Thank you for taking your time to write to us your feedback. We are so happy that you find Sofitel Luxembourg Europe magnificent. To hear such praise from you means everything to us. We are thrilled that you loved all our facilities and you noticed cleanliness of the room. Please know that we will make sure that our ambassadors will hear your praise. We are looking forward for have another opportunity to welcome you back and leave you once more with a wonderful feeling. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Wonderful stay

Customer review rating 4.5/5

Sarah Families - 04/06/2019 AccorHotels certified review

We had a lovely stay in the hotel. It was very clean and comfortable. Staff were freindly and helpful. All the extras in the room made the stay even more comfortable. Breakfast was delicious!

Dear Sarah, We wanted to express our thanks for this wonderful review concerning your recent stay at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed your journey, it is true our staff is really helpfull and try to help you at every moment to provide you an excellent moment. We will not fail to share your opinion with our "Ambassadeurs", this one will serve as additional motivation to strive to continue to improve the quality of our services. We look forward to welcome you back soon for another stay even better than the previousone. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Great hotel, loud construction site, less sleep

Customer review rating 4.5/5

Es L. Couples - 04/06/2019 AccorHotels certified review

Great Hotel and staff but unfortunately we had a room facing the very noisy construction site, which meant no sleeping in as we had planned.

Dear Es L., We thank you very much for taking some of your precious time to share your comments concerning your recent stay at Sofitel Luxembourg Europe. We wanted to express our sincerest apologies for the noise of the works right next to our hotel. We have allowed ourselves to add a note to your profile to give you a quiet room on your next visits. We hope to have the opportunity to welcoming you back on your next visit to Luxembourg so we can better deliver the experience you deserve and restore your faith in our hotel. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
Customer review rating 4.5/5

Excellent E. Friends - 04/06/2019 AccorHotels certified review

Excellent with very helpful and polite staff...

Dear Sir, We would like to thank you for taking the time to write us a review following your stay at Sofitel Luxembourg Europe We are delighted to read that you enjoyed the service provide by our wonderful teams, indeed they are very polite and helpful. It feels like everyone loves to work to offer amazing moments. Looking forward to welcoming you again soon for another stay even better than this one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Perfect

Customer review rating 4.5/5

Lucas Business - 03/06/2019 AccorHotels certified review

It was a great pleasure! Every one was friendly and helpful. The room and service was impeccable and I felt at home. In fact I had a slight regret leaving! I would recommend this hotel any time to any one I have an opportunity. Also the older gentleman with the glasses at the breakfast made me have a smile for the rest of the day. He always had a smile, was very friendly and after the first day at breakfast he already knew my drinks preference and was just a positive touch to the overall breakfast and stay.

Dear Lucas, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. We are very happy to read that you have appreciated the quality of our hotel and our service because we are doing our utmost to offer you this level of excellence. We will be sure to share your feedback with all of our teams, especially Serge at breakfast. This one will serve as additional motivation to continue to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Excellent

Customer review rating 4.5/5

Carol Friends - 03/06/2019 AccorHotels certified review

Costumer service was perfect. The room was so clean and comfortable that we spend a very nice weekend

Dear Carol C., We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. We are happy to read that you enjoyed your stay with us. It is always a pleasure to receive such warm comments concerning our customer service because indeed we do our best to provide you the service you expect. Your review will be share to our teams, I am sure this one will give us an extra motivation to continue to improve the quality of our services. We look forward to welcome you back soon for another stay even better than this one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Amazing service and cleanliness.

Customer review rating 4.5/5

Haoning W. Couples - 02/06/2019 AccorHotels certified review

Staying over Sofitel Luxembourg Europe hotel was an excellent choice, as the tram service is stationed right outside the hotel, which meant the main city area is easily accessible. The rooms were clean and had all your travel needs covered, like towels, shower items and even free refreshments. Overall, amazing hotel, amazing customer service and really comfy stay.

Dear Haoning W., Thank you very much for these wonderful comments following your stay with us ! We are happy that you always enjoyed staying with us and that our services were up to your expectations. We will certainly not fail to convey your remarks on our service to the entire team to congratulate them but also to encourage them to continue to improve the quality of our services. We hope that you will have the possibility to come back soon. The entire team is looking forward to welcome you back. Yours sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Amazing

Customer review rating 4.5/5

Panagiotis K. Business - 01/06/2019 AccorHotels certified review

I travel a lot of times in my life and I will tell you only one thing it is the best hotel that I have ever stayed very clean and the people that they work there is the best they are very kind very helpful and very welcoming all the hotels in the world should take notes from you genuinely grateful for your hospitality

Dear Panagiotis k., We would like to thank you for this so kind recommendation concerning your recent stay at Sofitel Luxembourg Europe. We feel sincerely honored to be your favorite hotel especially since, as you said, you are used to traveling. Your satisfaction is the best reward for our "Ambassadeurs" who work hard everyday to provide you an irreprocheable service. We will not fail to share your review to our team to congratulate them but also encourage them to strive to continue to improve the quality of our services. We hope to welcome you again soon for another wonderful day. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Amazing Service, Amenities, Details, and Experience!

Customer review rating 4.5/5

Wendy L. Couples - 30/05/2019 AccorHotels certified review

My friend and I had an AMAZING two-night stay here. We were warmly greeted and had the best customer service from Tatiana - as well as all her colleagues who assisted us (seen and unseen in the background at the front desk and in making up our room each night and day) throughout the stay. The amenities were amazing inside the building and inside the room. We had no lack of beverages. There was plentiful storage and shelf space in all areas of the hotel room, which is often annoyingly lacking in many hotels. The luxurious robes, towels, and the fluffiest bed set-up were especially a nice touch to make us feel as if we were over-nighting in a spa. The location was also in a very nice and convenient area that was outside of the crowds, yet easy to reach public transport to the center of town or the suburbs and airport. There was definitely a great deal of construction going on in EVERY block of Luxembourg City, but once they are complete, it will truly be more of a gem to visit and stay, especially this hotel. This is one of my most memorable, positive stays in a hotel. Thank you for everyone who collectively made it so!

DearMr N., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to welcome you. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Excellent

Customer review rating 4.5/5

Ilyas Business - 30/05/2019 AccorHotels certified review

Excellent staff and room, as usual.

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. We try to do our best to meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards. Fernando López Lens General Manager Sofitel Luxembourg Europe

Good in most aspects, but unsatisfactory inn others

Customer review rating 4.5/5

Daniel M. Business - 30/05/2019 AccorHotels certified review

Check in and out were fine as well as interactions with personnel. Problem was I was given a room that had no sound isolation from neighboring one until I moved to have a restful night and to avoid overhearing all sort of other noises during the day. I also requested to write me down in your awards program starting with this stay. I was told that I would receive an email with status and have not seen it.

Dear Daniel M., Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I transfer your comment to my team and you can be sure that we will take into account your remarks for a future stay with us Kind regards Fernando López Lens General Manager Sofitel Luxembourg Europe

It was a good stay

Customer review rating 4.5/5

Marthe B. Families - 29/05/2019 AccorHotels certified review

Everything was good

Dear Marthe B., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Fernando López Lens General Manager Sofitel Luxembourg Europe

Great Service

Customer review rating 4.5/5

Anonymous Business - 28/05/2019 AccorHotels certified review

Very professional and friendly staff. Clean and comfortable room. Overall fantastic experience.

Dear Mrs V., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Fernando López Lens µ General Manager Sofitel Luxembourg Europe

comfortable stay, with no excessive services

Customer review rating 4.5/5

Y W. Business - 26/05/2019 AccorHotels certified review

room is clean and tidy, and no nuisance by the staffs

Dear Sir W., First of all, we would like to express our thanks for this comments concerning your stay in our hotel. It is always a pleasure to receive good feedback because we work hard everyday. Unfortunately, we are saddened to read that you were not fully convinced when you came. We will take the necessary measures so that during your next stay you will be fully satisfied and enjoyed about it. We look forward to welcome you back soon for another stay better than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Nearly a 10

Customer review rating 4.5/5

Yvette Friends - 21/05/2019 AccorHotels certified review

Perfect location - quiet at the weekend. Had a very nice welcome pastry in my room. Close to two tram stops, so easy to get into the centre of town. The hotel suffered two power cuts, one in the early hours of Sunday morning and the second, shortly before leaving. At the bottom of the Emergency Staircase you find the BellHop trolley - not an ideal location to store it. As the power was out they do a manual check out. Advised the room was prepaid and no extras had been added. When my invoice was emailed they had charged EU60 for breakfast. Called and they immediately took it off.

Dear Yvette, First of all, we would to thank you for have taken the time to write us this comment concerning your recent stay at Sofitel Luxembourg Europe. Indeed, it is always a pleasure for us to receive such good feedback. Please allow ourself to express our apologies for the inconvenience met during your stay for the two power cuts and for our mistake at during your check-out. We will share your opinion with our "Ambassadeurs", this one will serve as encouragement to strive to continue to improve the quality of our services. We would be happy to welcome you in the near future for another stay even better than the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

stay was fine but not exceptional

Customer review rating 4.5/5

Hoe E. K. Business - 20/05/2019 AccorHotels certified review

I have stayed at several Accor hotels recently but have not been credited for my stay there. I am very disappointed and may consider staying at another hotel next time.

Dear Mister Hoe Ee K., We wanted to thank you for sharing your experience at Sofitel Luxembourg Europe. Unfortunately, regarding your Accor points, you booked with a group, but we do not credit points for groups. In addition, we are saddened to read that you did not know we had upgraded you because I assure you we did. We will investigate to understand why you have not been notified and we will take the necessary steps to ensure that this does not happen again. We hope to welcome you again to offer you a stay that will exceed your expectations. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
Customer review rating 4.5/5

Anonymous Business - 20/05/2019 AccorHotels certified review

The lift was very loud.

Dear Sir, Thank you for taking the time to tell us about your experience at Sofitel Luxembourg Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem for your next stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe
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