Hotel - Mercure Hotel Amsterdam City
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam City

4.0/5 2,480 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Local Convenience Store onsite called 'STACH' Open 24/7

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities (Paying)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • 368 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning
    • Baby bed
    • Satellite/cable colour TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 10,974 reviews

Our guest reviews for Mercure Hotel Amsterdam City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,480 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ivan Friends - 10/02/2019 AccorHotels certified review
« Satisfied »

The room was just how I expected. Clean, warm and wide. The price did not include breakfast but it was OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan, Thank you for sharing your experience with us and taking the time to fill out our survey. We are happy that your experience met your expectations and that you were satisfied. Despite the fact that breakfast was not included in the room price, we hope you did enjoy the extensive hot and cold buffet. We hope to see you back in our hotel soon. Sincerely, Ben Breekveldt Management Assistant

Moamen E. Families - 10/02/2019 AccorHotels certified review
« It's very clean hotel »

- The team was helpful - The trans fare to the metro station have to be till late time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moamen E., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much! We look forward to welcoming you to our hotel for your next visit to Amsterdam. Ben Breekveldt Management Assistant

tmcaro Couples - 09/02/2019 TripAdvisor review
« Meets the spectations »

This was the 3rd mercury hotel we have stayed in and everything was very nice , It keeps the standards of any other mercury hotel we have been before.Very nice and clean room with amazing viewsAmy at reception was very nice to us giving us a warm welcome and useful information for our stay in Amsterdam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your amazing review and perfect score! It is delightful to read that you had such a great stay. Amy was informed about your comments and she was very happy to receive them. She would like to thank you for mentioning her. Other than that, we hope to see you again during your next visit to Amsterdam. Kind regards, Ben Breekveldt Management Assistant

Sdean Business - 08/02/2019 AccorHotels certified review
« Well looked after »

All the staff were hugely kind, courteous, smart and only too keen to help. The rooms were clean and quiet - exactly what I wanted. With so many of us checking in at the same time; perhaps management could have made the process a little easier to avoid the mass queue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your great review as well as taking the time to fill out our survey. We are delighted to receive such positive comments about our staff. These will be communicated with them and are always happily received. Thank you a lot for that. Furthermore, your remarks regarding the large group check-in has been communicated with our Front Office Manager and Supervisors, in order to improve our service and process to make life easier for our guests. For your next visit to Amsterdam, we look forward to welcoming you to our hotel again. Kind regards, Ben Breekveldt Management Assistant

Roger S. Business - 06/02/2019 AccorHotels certified review
« very nice; your service is outstanding; especially the bar crew is very very good »

I know your hotel for many years and I am still enjoying to always come back. The extra service you´re offering for breakfast (having breakfast apart from the big breakfast hall) is amazing. The staff from check-in until check-out is very communicative, interested in what I am doing and it´s an enjoyment to have a beer at your bar after a long working day. Rob and all others at the bar do a fantastic job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger S., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. Your kind remarks regarding our staff and Rob in particular will be communicated towards them. I am sure they happily receive these and that they are thankful for you mentioning them. We are also happy to hear that you are one of our regulars and keep on enjoying your visits at our hotel. We look forward to welcoming you soon again! Kind regards, Ben Breekveldt Management Assistant

S. Business - 06/02/2019 AccorHotels certified review
« nice room with good bed »

good wine and thankfully the heating was not set too high. Really like the big clogs in reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mr S., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is great to hear that your experience at our hotel met your expectations and that you managed to try one of our wines from our extensive selection. We look forward to welcoming you again to our hotel in the future. Kind regards, Ben Breekveldt Management Assistant

Carole Couples - 05/02/2019 AccorHotels certified review
« Lovely »

The bed was comfortable and the service was excellant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carole, Thank you very much for your great review! Your comments regarding our staff will be communicated to them, as these will motivate the entire team. We look forward to welcoming you to the Mercure Hotel Amsterdam City in the future. Kind regards, Ben Breekveldt Management Assistant

Owen D. Couples - 05/02/2019 AccorHotels certified review
« Pleasant but pricey »

The hotel itself was very nice as were the staff. However charging 23.50€ per person was extortionate for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Owen D., Thank you for taking the time to fill out our survey and sharing your feedback with us. We are happy to be informed that you had a pleasant stay at our hotel. However, we do regret to hear that the price level of the breakfast buffet did not meet your expectations, but we hope that you did enjoy the extensive breakfast buffet. For your next visit, we suggest you make use of our a la carte breakfast with items from €2,75 - €9,75. Thank you for choosing our hotel and we hope to be able to welcome you in the future. Kind regards, Ben Breekveldt Management Assistant

Dani Couples - 05/02/2019 AccorHotels certified review
« Amazing and relaxing stay »

We had a lovely time in Amsterdam and it was nice to know that after an interesting day of sightseeing we can come back to our room in Mercure and have a good night sleep. Everyone in Mercure was so polite and helpful. There was a gentleman who was collecting all empty plates and glasses when people finish their breakfast and he was so kind. I am really sorry I didn't catch his name, but we just want to thank him for making us feel so welcomed. He gave us mints when we were leaving and we think he is lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dani, Thank you for your amazing review of your stay at the Mercure Hotel Amsterdam City. We are delighted to see that your expectations were exceeded and that our breakfast staff was very helpful with one of them in particular. Your comments will be communicated to them and they will be very happy to hear these. For your next trip to Amsterdam we would love to welcome you to our hotel again. Kind regards, Ben Breekveldt Management Assistant

Leah J. Friends - 05/02/2019 AccorHotels certified review
« Couldn’t fault it in any way »

It was lovely, clean, nice rooms , breakfast was amazing, and staff were so lovely and happy to take some pictures of us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leah J., Thank you for your amazing review of your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team as they are happy to receive such sweet comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Breekveldt Management Assistant

Ben T. Business - 05/02/2019 AccorHotels certified review
« Comfortable hotel with family feel »

Friendly, warm and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is a great pleasure to receive such positive feedback. Your comments regarding the fact that you experienced our friendly and warm staff will be communicated with them, as we strive to make all guests feel like that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Breekveldt Management Assistant

Madeleine H. Families - 05/02/2019 AccorHotels certified review
« Amazing. Lovely staffs. »

Staffs professionals and helpful. Lovely clean rooms quiet at nights. X

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madeleine H., Thank you for taking the time to fill out our survey and leaving us such a great review! It is delightful to hear that everything was to your liking and we will inform our staff about your kind comments. Thank you again and we would love to welcome you again to the Mercure Hotel Amsterdam City in the future. Sincerely, Ben Breekveldt Management Assistant

Karl B. Business - 04/02/2019 AccorHotels certified review
« Excellent hotel for business. »

As always a great stay, great staff, friendly atmosphere with warm comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl B., Thank you for taking the time to fill out our survey, it is a pleasure to receive such a great score! We are delighted to see that you felt welcome as well as that you enjoy the friendly atmosphere of the hotel. Comments of a regular guest are highly valued and we hope to see you again for your next trip to Amsterdam. Sincerely, Ben Breekveldt Management Assistant

Stefan B. Friends - 03/02/2019 AccorHotels certified review
« Perfect »

Staff are really nice and helpful with a nice clean room. Ill be staying here every time I go to amsterdam

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan b., Thank you for your amazing review and kind feedback. We are delighted that you enjoyed your stay so much that you would always go to our hotel when visiting Amsterdam. These comments will be communicated with our team, as we all are happy to receive such positive feedback. The Mercure Hotel Amsterdam City looks forward to welcoming you soon. Kind regards, Ben Breekveldt Management Assistant

Anonymous Families - 01/02/2019 AccorHotels certified review
« Not bad »

Not bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback with us through filling out our survey. We want to share our sincere apologies regarding the fact that your check-in did not go as planned. We will inform our Front Office Managers and Supervisors so we can improve this. Furthermore, we regret to find out that your heating was not working accordingly, but want to thank you for informing us. It is now communicated with our maintenance department. Despite the fact that your stay was not optimal, we hope that you would be willing to give us a second chance in the future. Kind regards, Ben Breekveldt Management Assistant

Diego Business - 01/02/2019 AccorHotels certified review
« Very good business stay »

Good room, bathroom little bit hold but in any case cleaned and with everything you need. Breakfast and lunch excellents!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego, Thank you very much for your great rating of our hotel. It is delightful to see that you had a great stay for your business trip at the Mercure Hotel Amsterdam City. We are also happy that our breakfast and lunch offerings were to your liking. For your next business trip, we look forward to welcoming you to our hotel again. Kind regards, Ben Breekveldt Management Assistant

Devon R. Business - 29/01/2019 AccorHotels certified review
« Exceptional service, great rooms, and outstanding hospitality. »

The staff was extremely helpful -- particularly concerning my lost luggage. The rooms were clean and comfortable. The breakfast was always delicious, and the bar staff was was very accommodating in the evenings. Overall, the experience was extremely enjoyable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Devon R., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City and would like to thank you for sharing your feedback. It is delightful to be informed that you consider our service to be exceptional and that this in combination with our lovely breakfast buffet and comfortable rooms made your experience highly enjoyable. We would like to thank you for choosing our hotel and hope to welcome you again to our hotel in the future. Kind regards, Ben Breekveldt Management Assistant

Silvia D. A. Q. Couples - 29/01/2019 AccorHotels certified review
« Very pleased »

It was my anniversary and the staff kindly upgraded our room. Unexpected but appreciated!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia, Thank you for sharing your feedback with us regarding your anniversary stay at our hotel. We are delighted to see that you appreciated the gesture by our staff to upgrade you for free on such a festive day. It is great so see that you had a pleasant stay at the Mercure Hotel Amsterdam City. For the future, we would love to host you again at our hotel. Kind regards, Ben Breekveldt Management Assistant

Gg Couples - 29/01/2019 AccorHotels certified review
« Great service in a wonderful structure »

The structure is lovely and modern, just a few minutes walking to the metro station which brings you in the city centre in less than 10 minutes. The hotel staff is extremely welcoming and helps you out for any necessity!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to fill out our survey and sharing your compliments with us. It is a pleasure to receive such feedback and we are delighted to see that you felt privileged during your stay. Your compliments will be communicated with our team, as we highly appreciate these and become ever motivated to continue the same way. We look forward to welcoming you to the Mercure Hotel Amsterdam City in the future! Kind regards, Ben Breekveldt Management Assistant

Nas Couples - 29/01/2019 AccorHotels certified review
« Great »

Worth what i paid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nas, Thank you very much for rating our hotel and filling out our survey. We are pleased to see that you had a great stay at the Mercure Hotel Amsterdam City. We would love to welcome you again to our hotel in the future. Kind regards, Ben Breekveldt Management Assistant

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