Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

4.0/5 1,321 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of theSome rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

  • 253 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,051 reviews

Our guest reviews for Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,321 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 12/09/2018 AccorHotels certified review
« Great »

Lovely room, very pleasant and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Evelyn Families - 10/09/2018 AccorHotels certified review
« Very friendly staff, satisfactory rooms »

I found it great, that there was an electric kettle in the room, but as it wasn't mentioned on the website so I brought my own. There was dust in some corners around the bedside tables. The bathroom had a very bad smell from the drain which we couldn't get rid of neither by leaving the door and window opened, nor by leaving the ventilator on for a few hours. We could check out till 12 but the stuff knocked at our door already at 10 to see whether we are out already so that the room can be cleaned. I can understand the rush, I was very happy myself that I got the room before 12 already and didn't have to wait till 3 pm, but it has put pressure on me to pack faster. Maybe the guests could be asked to leave the door opened when they leave, this way the suff will easily see who is already gone? I was very annoyed that I needed a credit card to book it within Germany. It wasn't possible to send me an invoice by mail and let me pay. Or use the PayPal. I haven't got a credit card. Nonetheless Mercure will always be the first hotel I'm going to use in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We have informed our housekeeping department concerning your comments, please apologize all inconvenience we caused to you. Dear Ms. R., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Sandra P. Families - 06/09/2018 AccorHotels certified review
« Great location with easy access to transportation »

We had selected the hotel because of it's convenient location to our son's wedding, but found it was a great location for exploring the area. It is located immediately next to a train stop so within minutes of leaving the hotel you can be open a train headed to your destination. It is also a quick walk to the Rhine and the Alt Stadt. The front desk staff was very helpful with all our questions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Ray L. Business - 04/09/2018 AccorHotels certified review
« Good accodation with great rail links »

All aspects where good. Only reason for not getting a 10 is the lifts are very slow, However it’s only 3 floors so not too much of an issue using the stairs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. L., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Jo Business - 04/09/2018 AccorHotels certified review
« Great »

Staff were all very nice. A very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Betg Business - 30/08/2018 AccorHotels certified review
« Wonderful stay »

The hotel was wonderful, and the rooms were clean and comfortable. Breakfast was lovely. The service was polite and prompt. The only reason I gave a 9 not a 10 is that there was no coffee making apparatus in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Nigel H. Solo - 24/08/2018 AccorHotels certified review
« Very nice stay »

I have no complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. H., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Mrs F. Couples - 14/08/2018 AccorHotels certified review
« best hotel stay in Koln »

The staff very helpful the room a very good size and very clean enjoyed the inside terrace did not go to the gym but will go next time I stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.f., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Paulo Friends - 11/08/2018 AccorHotels certified review
« Nice stay »

Nice stay at the hotel with very helpful staff and the room had everything need

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Milan Business - 10/08/2018 AccorHotels certified review
« Always perfect »

All was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Slovakia, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. We are very pleased that your stay had been again to your satisfaction and have forwarded your comments to our team. Dear Mr. Slovakia, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Eugen Business - 08/08/2018 AccorHotels certified review
« Nothing to complain about »

Everryhing was satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Kuska, Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihre positive Rückmeldung haben wir uns sehr gefreut und geben diese sehr gern an das gesamte Team weiter. Sehr geehrter Herr Kuska, wir wünschen Ihnen einen sonnigen Sommer und freuen uns, Sie bei Ihrem nächsten Aufenthalt in Köln wieder bei uns begrüßen zu dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Josma Families - 08/08/2018 AccorHotels certified review
« One night stay »

Excellent. We had an (as always) excellent dinner at the restaurant in the inner yard and appreciated very much the underground parking as the temperature was unusually high. We keep returning to this hotel for a lot of reasons (location, restaurant, grage, cleanliness etc.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. Thank your very much for your loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Family - 08/08/2018 TripAdvisor review
« One night stay »

We keep returning to this hotel for its location, the excellent restaurant, the good service, the cleanliness, the much appreciated underground garage when the temperatures are too high or too low etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, Thank you very much for your loyalty and your kind feedback regarding your past stay at our hotel. We are very pleased that your stay had been again to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of welcoming you again at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

Niki Couples - 07/08/2018 AccorHotels certified review
« Comforting for a weekend getaway »

Clean room (had a pleasant fragrance when entering). Location of hotel is very good (considering balance between highway and city access). Good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. S., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Ray Business - 06/08/2018 AccorHotels certified review
« Great base, and enabler to remain productive »

Excellent hotel and facilities well located to support my visit to Cologne

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Couples - 05/08/2018 TripAdvisor review
« Kirill Konobeev, Moscow, Russia »

Excellent location (near U-bahn stop), nice atmosphere,friendly staff. Comfortably rooms (minibar included), restaurant located inside the building and in the courtyard. I highly recommend this hotel for stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirill, Thank you very much for your feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. For your next stay, please note, that we do have a minibar, but the drinks are usually not free of charge. Dear Kirill, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

Pavel N. Business - 02/08/2018 AccorHotels certified review
« Super »

I use this hotel in my trips to Cologne regularly. is this one from the best hotels ( Location, service , personal)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. n., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City and your loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Family - 26/07/2018 TripAdvisor review
« koeln city »

good hotel near city centre (10 minutes) Good value, helpful cheerful staff. I would recommend this hotel. two problems which affect the Accor group as a whole. 1- the coffee is awful. 2- I am a gold card member & object to having to read the fine print to work out what my free drink is. I don't want a glass of wine, I would like a Gin & Tonic. the prices will be much the same, Accor is irritating a regular customer for a couple of Euros. the Finance Director needs to be put back in his box

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, Thank you very much for your feedback regarding your stay at our hotel. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We hope that we soon have the opportunity of welcoming you again at our hotel and please be so kind an inform us during your arrival regarding your preference for Gin & Tonic. With best regards, your team from Mercure Hotel Severinshof Köln City

Sandra Couples - 17/07/2018 AccorHotels certified review
« ok as usual »

a little bit noisy and television not working asked for a bathtub but got a shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Please apologize that the TV doesn't work, we will check this at once. Dear Ms. M., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Sergey U. Couples - 16/07/2018 AccorHotels certified review
« Surprisingly unpleasant »

Once checked-in I found out that the room was without a bathtub, even though I requested such at booking. The room was prepared for only one person, instead of two (one blanket, one set of towels, etc). During our stay (3 nights), our room was not cleaned at all. And our request for fresh towels resulted in a big pile of used towels in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will check if there was a misunderstanding with the "Please do not disturb" sign. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

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