Hotel - Mercure Marseille Centre Vieux Port Hotel
Mercure Hotel Mercure Hotel

Mercure Marseille Centre Vieux Port Hotel

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4.0/5 1,246 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Air conditioned
    • Air conditioning (Nearby)
    • Manual temperature control
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Thalassotherapy centre
  • Bicycle hire facilities
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-15:00 / 19:00-24:00
    • Opening hours : Week-end 19:00-24:00 ( sunday )
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

  • 200 rooms
  • 120 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 36 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,348 reviews

Our guest reviews for Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,246 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Genevieve D. Business - 10/04/2018
« Good value for money »

Good service, staff very friendly and helpful. Room clean and spacious enough. Good selection for Breakfast.

AccorHotels certified review
Stefan Couples - 11/03/2018
« bed too hard »

We had the superior room because we wanted the king size bed. This bed was so hard we only slept for 3 hours. the second night we got upgraded to the privilege room where the bed beds have a top matras. This was ok. this is ridiculous, to sleep on a normal 'hotel- grade' matras you need to book the expensive room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan Dongelmans, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Gagliardi Assistant manager

AccorHotels certified review
Raja N. Couples - 07/03/2018
« Comfortable stay in a well located hotel »

Overall we had a comfortable stay in the hotel. Staff are friendly and helpful. Special thanks to Monica at the reception who gave us some good tips for our sightseeing and further travel in the South of France.

TripAdvisor review
939helene Business - 21/02/2018
« Great stay in Masreille »

The hotel has a great location, super nice rooms and a fantastic bed, the staff is very friendly, and it has obviously been renovated recently so that it is clean, modern and functional. I will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hélène, Thank you very much for your comments. I am glad to notice that you had enjoyed your stay with us. Best regards.

AccorHotels certified review
M.o. Couples - 19/02/2018
« City break »

Only one night but big room was ready before midday for us! Very nice and professional reception staff. Delicious breakfast. Good for shopping and close to old port!

AccorHotels certified review
Jose S. Couples - 28/01/2018
« Beautiful hotel but dreadful room »

The hotel was very nice and the restaurant breakfast was excellent. Nonetheless, we had a terrible night as the AC was not working. We called reception to report it and they offered us to change room. We were too tired to do this so we decided to stay in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle

AccorHotels certified review
Rob Couples - 11/01/2018
« Overnight Stay »

Very well located between the main station and the old port. Very welcoming and all staff seemed to be friendly, helpful and welcoming. Excellent views from upper floors.

AccorHotels certified review
Vadsf Business - 10/01/2018
« It has been what I was looking for »

Comfortable. I could do whatever I needed, had a wonderful view from my room and could easily move on foot. And breakfast was, as usual, good and rich. I have chosen Mercure, although the meeting venue was another hotel, knowing that I would get quality, and indeed I did. Thank you! vadsf

AccorHotels certified review
Aldo V. Couples - 08/01/2018
« Good hotel chain! »

It was our first time with you and we are pleased with the experience. The room was nice and the breakfast was good. The only remark I would like to make is that the hot water urn was not heating the water well. It was reported to the restaurant staff.

TripAdvisor review
Family - 04/01/2018
« December 2017 »

I only have one good thing to say about this hote, it is the location. I booked and fully paid a privilege room. It is a short walk to Vieux Port and the link to shopping centre is convenient. This was a real hotel of extremes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your comments. We wish you a happy new year 2018. Best regards.

AccorHotels certified review
Donald Couples - 24/12/2017
« Just like home. »

Warm, friendly and enjoyable.

AccorHotels certified review
Dcb Couples - 23/12/2017
« Comfort in a very busy City »

Getting away in December is quite a new experience for us, okay we are behind for Christmas but we had a spare week and fancied a break. We wanted to go back to Marseilles as our previous trip was very short but knew December would not be an ideal time, how wrong we were. Believing that we wouldn't be spending much time outside we selected the Mercure because of its comfort & warmth & proximity to interesting shops and the port. We were not disappointed with the hotel, the welcome was friendly and we were treated well. When we called into the bar there was a friendly greeting & a smile. Sadly the breakfast experience on the second floor does not share the welcoming professionalism of their ground floor colleagues. You felt herded onto tables where they wished you to sit while they laid tables for lunch sittings, lunch took priority not our breakfast. As for the cleaning staff they could not be faulted, if we met them in the corridor they would enquire (with a smile) when our room would be ready to clean, a nice touch. The Mercure Marseille Centre Vieux Port is an hotel you would have no hesitation to visit again

TripAdvisor review
David C Couples - 23/12/2017
« Lively Area, Comfortable Hotel »

Getting away in December is quite a new experience for us, okay we are behind for Christmas but we had a spare week and fancied a break. We wanted to go back to Marseilles as our previous trip was very short but knew December would not be an ideal time, how wrong we were. Believing that we wouldn't be spending much time outside we selected the Mercure because of its comfort & warmth & proximity to interesting shops and the port. We were not disappointed with the hotel, the welcome was friendly and we were treated well. When we called into the bar there was a friendly greeting & a smile, it was pleasure to stop there even before getting back to your room. As for the cleaning staff they could not be faulted, if we met them in the corridor they would enquire (with a smile) when our room would be ready to clean, a nice touch. The Mercure Marseille Centre Vieux Port is an hotel you would have no hesitation to visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your pleasant comments about your recent stay in our hotel, we are pleased to read that you had an enjoyable time at the Mercure Marseille Centre Vieux Port. We hope to have the pleasure to welcome you again. Best regards.

AccorHotels certified review
B. Business - 17/12/2017
« Globalement satisfait mais moins que dans les autres hôtels Mercure »

I was surprised by the absence of a desk in the bedroom, all the more that I got a "privileged" room. I was on business trip, and I worked at night to summarize my working days and prepare the following ones. In addition, the bedroom was not perfectly clean on arrival (hoover not passed everywhere). For the rest, everything was fine.

AccorHotels certified review
Isabel Business - 15/12/2017
« Fine »

Fine. nothing remarkable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabel Pardo Garcia, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle Puterse.

AccorHotels certified review
Kush Couples - 15/12/2017
« Overall good »

Overall it was good. The lobby was nice, staff were friendly and helpful, the room was large. I paid for a privilege room and whilst there was not a big difference in the price it would have been nice if there were perhaps some extra small touches. We only had one bottle of mineral water in the fridge for example when it was double occupancy. Perhaps a chocolate on each pillow might have been a nice touch too. The only real negative was that there were two mosquitoes in the room at night and I got bitten twice. On my hand and wrist. I had to catch them with some empty glasses in the middle of the night to get some sleep. It was strange as it was very cold outside and I did not expect this.

AccorHotels certified review
Ling Families - 11/12/2017
« Hotel in a good location right beside a mall »

Polite helpful staff. Clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ai Ling Cheong, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle Puterse.

AccorHotels certified review
Lotfi L. Business - 07/12/2017

I'am pleased to stay at your honorabe hotel for 2 nights. Really I enjoyed my stay. Breakfast was fabulous, restaunt staff was very kind. However and for safety of your hotel and your gests, I recommend you to change the water katel (bouilloire). It seems like it does not stop automatically. I already write at the reception when I checked out about this regard but so far there is no any feedback . Thanks again for your service and I'll recommend your Hotel to any one to want have a pleasant stay in Marseille not far from a Vieux port. Lotfi L.

AccorHotels certified review
Ekp Couples - 05/12/2017
« Week end »

Excellente location

AccorHotels certified review
Anonymous Couples - 04/12/2017
« a comfortable stay »

Helpful, friendly staff. A quiet, clean room. A comfortable bed

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