Novotel Brussels off Grand Place Hotel 4 stars

TripAdvisor rating 4.0/5 3,055 reviews
Novotel Brussels off Grand Place
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Room 1

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Children's age
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Hotel extras

  • Located at the heart of the city and at walkable distance of all the main attractions.

  • Discover our Gourmet Bar, from it's Epic Burgers in Novotel Style to delicious local dishes.

  • Our family rooms can welcome up to 4 people to enjoy the "Kid's at Novotel" spirit!

  • Connected to train, bus, metro and taxi station at a 2-minute walk to go anywhere at anytime!

  • Enjoy our free high-speed WIFI in the rooms and public areas at any time.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000
brussels
belgium

Tel: +3226200429

Fax: (+32)2/5117723

Contact email

Check-in from 14h00

Check out up to 11h00

  • STIB - MIVB :   29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB :   1 - 5 CENTRAL STATION

  • STIB - MIVB :   3 - 4 Bourse - Beurs

  • By plane

    BRUSSELS SOUTH GOSSELIES At 60km / 37.5 miles

  • By plane

    BRUXELLES NATIONAL At 15km / 9.38 miles

  • By plane

    OSTEND At 100km / 62.5 miles

  • By helicopter

    AIRPORT ZAVENTEM At 0.1km / 0.06 miles

  • By train

    BRUXELLES/BRUSSEL At 0.1km / 0.06 miles

GPS :50.846302, 4.354746

Currently, close to our hotel

A giant painting by Guillaume Botazzi on place Jourdan

From 10/02/2019 to 31/12/2019

At 143 m

Brussels Bridge Rally

From 29/06/2019 to 29/06/2019

At 162 m

Brussels City Museum, visit

From 01/01/2018 to 31/12/2019

At 218 m

Les Halles Saint-Géry, Market, Brussels

From 01/01/2016 to 31/12/2019

At 568 m

Tour of the Constantin Meunier Museum, Brussels

From 01/01/2011 to 31/12/2019

At 3.2 km

The Maison Autrique, Brussels, visit

From 01/01/2017 to 31/12/2019

At 5.2 km

Tour of the Mini-Europe Park, Brussels

From 01/01/2018 to 31/12/2019

At 5.4 km

Tour of the Atomium, Brussels

From 01/01/2011 to 31/12/2019

At 5.5 km

Brussels Airport, visit

From 01/01/2012 to 31/12/2019

At 11 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room 1 double bed

  • Max. number of persons: x2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 1 double bed and 1 sofa

  • Max. number of persons: x3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room ideal for family 1 double bed and 2 single sofa beds

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room

  • Max. number of persons: x3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 queen size bed

  • Max. number of persons: x2
  • Area: From 40
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Welcome to the Gourmet Bar, a place where the servings are generous and the atmosphere friendly and relaxed. If you wish a relaxing aperitif or an exotic cocktail, something quick to eat, try our Belgian specialities, or one of our many Belgian beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,922 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,055 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Witalij Business - 19/05/2019 AccorHotels certified review

There is a big space for improvement.

We enjoyed our stay

Customer review rating 4.4/5

Edna A. D. M. Couples - 18/05/2019 AccorHotels certified review

We had a very pleasant and comfortable stay. It is clean, the bed was comfortable and the room is very spacious. The staff was friendly and helpful, we felt at home. We love that it is located just a few steps from Grand Place and Brussels Central. We would love to stay here again in the future.

Hotel OK, outrageous pricing.....

Customer review rating 4.4/5

Jeano Solo - 18/05/2019 AccorHotels certified review

I am a Platinum client. I am not sure what it really means. As an arrival gift a box of biscuits and a free drink. No upgrade, no special pricing just that rates for Monday, Tuesday and Wednesday were triple from the other days (I stayed 7 nights). Accor really looks after their frequent clients! The hotel was as usual, fine, no thrills.

Dear Mr O., Thank you for taking the time to tell us about your experience at the Novotel Brussels off Grand Place. We understand that the difference in prices is sometimes consequent. The period you were staying was the most busiest period of the year on the Brussels market. Therefore our rate go higher by following the Brussels hotels trendlines. Also we gladfully upgrade our Platinum guests when availability permits, this wasn't possible unfortunately during your visit. Hopefully this provides you some answers to the remarks that you mentioned. Sincerely, Geert Goussaud Front Office Manager

Comfortable

Customer review rating 4.4/5

M. F. Families - 18/05/2019 AccorHotels certified review

We enjoyed our 2nd stay with Novotel in Brussels. This time, we were showing our son and his wife around the city. Brussels is beautiful and the hotel is perfectly located for this visit. All hotel employees were helpful, friendly, and polite.

Love the Hotel

Customer review rating 4.4/5

Mr. J. R. Friends - 18/05/2019 AccorHotels certified review

I have stayed many times in your hotel, in late 2016 stayed one month as I had some health issues and cud not fly, everything about location, rooms, service is excellent, except, the bar and the food offering. Shud be easy to have a better bar selecltion for beer and wine, and better hours and better food. Otherwise one of my favorite hotels in the world.

Appreciated the updgrade

Customer review rating 4.4/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Routine

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. We hope to have the opportunity to welcome you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location!

Customer review rating 4.4/5

Natalia Business - 16/05/2019 AccorHotels certified review

Great stay. Clean, modern rooms. Walking distance to sites and train station.

It was comfortable and the location was the best

Customer review rating 4.4/5

Ron R. Families - 15/05/2019 AccorHotels certified review

Staff were friendly and the property was clean

Mixed experiences

Customer review rating 4.4/5

Sandya Families - 12/05/2019 AccorHotels certified review

Good: rooms. Due to my elderly aunt with her walker we got a bigger room, excellent. Nice beds and tea/coffee making. Excellent: location (across from Brussels 'Central' station which is not the main station for that matter) and breakfast food selection. Average: breakfast restaurant staff. Cleaning tables takes ages so we had to wait a bit long, and friendliness if we ask a waitress on what kind of sausages were served was almost rude.

Dear Sandya, First of all, we would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed your room and the location of the hotel. Your comment about the breakfast team will be share with them in order to improve the cleaning of the tables and also to understand what happen with the waitress. We hope that we will have the opportunity to welcome you again for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Wonderful Stay!

Customer review rating 4.4/5

Christina Couples - 08/05/2019 AccorHotels certified review

A wonderful stay overall. The front desk staff was efficient and the hotel was clean and in a vibrant and safe area. The best part is it’s location, a few minutes walk from the train station and to Grand Place. Can’t be beat!

Dear Christina, Thank you so much for taking the time to share your experience in our hotel. We are so glad to read that you enjoyed your experience in our hotel. We hope to have the chance to welcome you again in the future, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location

Customer review rating 4.4/5

Marc Couples - 07/05/2019 AccorHotels certified review

Excellent

Dear Marc, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again very soon and that your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Comfortable rooms in a great location

Customer review rating 4.4/5

Matthew Families - 07/05/2019 AccorHotels certified review

The hotel is conveniently located very near both the Central Station and the Grand Place. It is comfortable, efficient, and was ideal for a brief family weekend away exploring Brussels.

Dear Matthew, Thank you for taking the time to share your experience in our hotel. We are really glad to receive your positive feedback regarding your stay with us. We hope to have the chance to welcome you and your family again for another weekend in Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Perfect Spot

Customer review rating 4.4/5

Neil D. Families - 06/05/2019 AccorHotels certified review

Welcoming front desk. Our room was prepared as what we booked. Location is perfect to access around Brussels. Central station is just a 2-min walk means you have easy connections to anywhere by train.

Dear Neil D, What a pleasure to receive your positive feedback after your recent stay in our Novotel Brussels off Grand Place. For us, it is always a pleasure to receive positive comments. We really hope to have the chance to welcome you again very soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Customer review rating 4.4/5

Anonymous Couples - 03/05/2019 AccorHotels certified review

We were. Checked into a suite 409, found it tired and dated, late evening we became aware of a strong smell of bad eggs in the bedroom this was persistent. I went to reception and without any fuss was assigned room 309, this Roos was ok the 1st night of our stay late evening on the 2nd night we again had a smell of bad eggs in the bedroom. This was not as overpowering as the odour had been in the previous room and did not linger, however it returned briefly the following morning. I don’t think guests should be booked into these rooms until this is eleiminated.

Good afternoon, First of all, we would like to thank you for taking the time to share your experience in our hotel. We are deeply sorry to read that your stay did not met your expectations. The smell in the room has been checked by our technician and everything is now in order. We hope that you will reconsider to stay in our hotel for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

meh

Customer review rating 4.4/5

Anonymous Business - 03/05/2019 AccorHotels certified review

The room was fairly good. Did not understand why the sofa bed was made as a bed instead of a sofa as I was on my own. Requested ironing board and iron. The Iron was leaking and the board crooked. Maintenance outside of the room was not at the level I would expect it to be.

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. Your comment about the iron and iron board will be share with our team in order to fix this or throw this one. We will also share your comment about the maintenance outside of your room and the open sofa bed. We hope to have the chance to welcome you again for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Lack of storage space

TripAdvisor rating 4.0/5

bc944 Business - 03/05/2019 TripAdvisor review

great location very helpfule and knowlagable staff, good breakfast selection but almost zero storage space WHY???. Desk space excelant along with bathroom etc. Actual opening windows , a great bonus in this day and age

Dear bc944, We would like to thank you for taking the time to share your experience in our hotel. We are really glad to read that you enjoyed your breakfast and your room. There is a small storage space in the room, we will share the comment with the designers of AcocrHotels. We hope to have the chance to welcome you again soon, Best regards,

Acceptable

Customer review rating 4.4/5

Ken I. Couples - 02/05/2019 AccorHotels certified review

1) Good check-in experience. A staff lady at night was very helpful to my check-in and carpark questions. 2) One complimentary bottle water for two occupants. We wondered so we asked the front desk, a senior-liked man showed his disrespect on his face, saying this is normal and we can buy more at the lobby. I would suggest the hotel to provide two or none bottle to avoid any expectation gap.

Customer review rating 4.4/5

Anonymous Couples - 02/05/2019 AccorHotels certified review

Staff great, room spacious, very quiet, bed was terrific, bathroom clean and good shower. Well located.

Good morning, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location. Rooms/corridors m look very tired

Customer review rating 4.4/5

Peter G. Families - 30/04/2019 AccorHotels certified review

It was ok. Rooms and corridors look very tired and need to be redecorated.

Dear Mr Peter G., First of all, we would like to thank you for taking the time to share your experience in our hotel. We are sorry to read that your room and the corridors did not met your expectations. Your comment has been share with the responsible in order to take the necessary actions. We hope that you will give us a second chance for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Excellent location

Customer review rating 4.4/5

Rami L. -. T. Families - 30/04/2019 AccorHotels certified review

Good location near all main attractions, close to central station to grand place to shopping... Staff good, WiFi strong. I’ll recommend all visitors to book it.

Dear Rami L., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team as your satisfaction is really important for us. We really hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
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