Novotel Toronto Centre Hotel 4 stars

TripAdvisor rating 4.5/5 286 reviews
Novotel Toronto Centre
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Room 1

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Hotel extras

  • Free WiFi, ergonomic work space, cable TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Sony Centre, St Lawrence Market

  • Union Station trains, subway: 5 minutes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2
toronto
canada

Tel: +1416 367 8900

Fax: (+1)416 360 8285

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISION :   UNIVERSITY UNION STATION

  • DOWNTOWN TORONTO :  

  • By plane

    PEARSON INTERNATIONAL AIRPORT At 28.49km / 17.7 miles

  • By plane

    TORONTO ISLAND AIRPORT At 3km / 2 miles

  • By boat

    QUEEN'S QUAY At 0.64km / 0.4 miles

  • By boat

    QUEENS QUAY TERMINAL At 0.3km / 0.19 miles

  • By car

    GARDINER EXPRESSWAY/YONGE At 0.3km / 0.19 miles

  • By car

    GARDINER/JARVIS At 0.64km / 0.4 miles

  • By car

    GARDINER/SPADINA At 0.8km / 0.5 miles

  • By train

    UNION STATION At 0.64km / 0.4 miles

GPS :43.646757, -79.374359

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

NEWLY RENOVATED SUPERIOR KING

  • Max. number of persons: x3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED SUPERIOR TWO QUEEN BEDS

  • Max. number of persons: x4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED EXECUTIVE KING ROOM

  • Max. number of persons: x3
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED PREMIER EXECUTIVE

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED SUPERIOR KING ADA

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED SUPERIOR KING ADA ROLL IN SHOWER

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

EXECUTIVE JUNIOR SUITE

  • Max. number of persons: x3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

JR SUITE WITH KING BED

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CAFE NICOLE

Type of cuisine: International

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with a cocktail in the intimate atmosphere of the contemporary lobby Lounge. Open daily and serving a diverse bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 231 m²

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 180 people

Find out more
Novotel Toronto Centre Meeting Room

Our guest reviews for
Novotel Toronto Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

6,641 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

286 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A gem in the city

TripAdvisor rating 4.5/5

RachaelL694 Couples - 22/05/2019 TripAdvisor review

5 stars!!! Loved the property, location and staff. We will be back!!! A gem in the city. Great location. Easy walk to St Lawrence Market and Union Station. Quiet and relaxing. Breakfast buffet has a large vatiety and everything is delicious.

Beautiful Renovation.

TripAdvisor rating 4.5/5

Extraordinary90695 Solo travel - 20/05/2019 TripAdvisor review

Rooms are lovely. Any staff that I came in contact with were helpful and friendly. Location is excellent. Making this review be 200 characters is annoying and should be changed as soon as possible..........

Dear Extraordinary90695; Thank you very much for sharing your visit with us, and the lovely sentiments. 5/5 - WOW, our team will be truly impressed to have made such a memorable visit. We agree, sometimes the most Extraordinary sentiments/comments can be said in the most simplest fashion. Thank you once again, and we look forward to welcoming you back again very soon. Warm regards; Andrew W Manager, Operations

This hotel is fabulous!!!

Customer review rating 4.2/5

Anonymous Families - 19/05/2019 AccorHotels certified review

The hotel is located in a great area. The rooms are very nice and modern. We really enjoyed our stay and will return if we visit Toronto again. Highly recommend!!!

Dear Lindsey L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Room for improvement

Customer review rating 4.2/5

Jeff O. Families - 18/05/2019 AccorHotels certified review

Check in could have been a little more comforting. They asked if I was parking but failed to ask what I was driving. The parking entrance was too low, but I didn’t find that out until I tried to go to underground lot. I had to park and go back inside where I was almost ignored by 2 people and when I asked about where to park, it was like I was speaking a different language.

Dear Mr. O., I am very sorry about the lack of proper communication from our team that led to inconvenience you shorty upon your arrival. Your valuable feedback is a gift to us and rest assured we will be taking the necessary steps to ensure our team is trained on this issue so as to prevent any further occurrences. I hope you will present us with the opportunity to host you again and make amends. Thank You. Sincerely, Steuart H. Manager, Operations.

Great clean hotel

Customer review rating 4.2/5

Curtis Business - 18/05/2019 AccorHotels certified review

Short stay very happy

Dear Curtis B., Thank you so much for your high ranking review. We hope that the next time you will stay with us longer and be able to enjoy all the hospitality that we have on offer. Sincerely, Steuart H. Manager, Operations.

Very positive.

Customer review rating 4.2/5

Denton A. Business - 18/05/2019 AccorHotels certified review

It was very good. Staff was friendly and hotel was clean.

Dear Mr. A., Thank you for your precious feedback. Our friendly staff is perhaps our greatest asset and I will pass on your kind words to our teams. We hope you will come visit us again soon. Sincerely, Steuart H. Manager, Operations.

Clean and luxurious

Customer review rating 4.2/5

Anonymous Business - 18/05/2019 AccorHotels certified review

Very nice

Dear Mr. B., Thank you for great comments about our hotel. We trust you thoroughly enjoyed your stay and also look forward to welcoming you back. Sincerely, Steuart H. Manager, Operations

Vey nice!

Customer review rating 4.2/5

Dan E. Business - 18/05/2019 AccorHotels certified review

I was greeted promptly. Checked in efficiently. My room was well appointed and CLEAN. The hotel restaurant and bar was a nice experience with the bartender being exceptional in terms of friendliness and professionalism (Alex??)

Dear Mr. E., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre and I will pass on your comments to our bartender. It is always a pleasure to receive positive feedback. I am Certain that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. Thank you again for sharing your experience, and we hope to surpass this on your next one to make sure you are 100% satisfied. Sincerely, Steuart H. Manager, Operations.

My favorite Toronto Hotel

Customer review rating 4.2/5

Terry O. Solo - 17/05/2019 AccorHotels certified review

It's in the greatest location. Very easy to get to and the Hotel Staff is very helpful. You have a guest for life.

Dear Mr. O., Thank you so much for your great review and your very kind words. We are absolutely delighted and humbled to hear that we have a fan for life in you and it is our earnest wish that all your future stays will be as pleasant as this one. I will pass on your words to our teams to let them know what great hospitality they have provided and how they have impressed you. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Steuart H. Manager, Operations

Comfortable rooms

Customer review rating 4.2/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Hotel was close to were I was attending a conference. The room was comfortable. Internet/wifi worked fine

Dear Mr. and Mrs. V., Thank you for taking the time to share with us your experience at the Novotel Toronto Centre. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our mission to make every guest feel welcome during every aspect of their stay with us and I sincerely apologize if that aspect of our commitment to you did not make itself known during your stay. It is our hope that you will give us the opportunity to welcome you back and to show you how warm and caring our hospitality is. Sincerely, Steuart H. Manager, Operations

First Rate!

Customer review rating 4.2/5

Aka R. Families - 17/05/2019 AccorHotels certified review

It was more than I expected. Little things like doors opening automatically for you, elevators always at the ready and clean, modern rooms made it a pleasure to stay here.

Dear Ms. D., Thank you very much for your great rating of our hotel and services. I deeply apologize for the issue you experienced with knocking on your door in the presence of a DND sign. Your feedback is very helpful and we will use it to ensure the staff member receives re-training; we have strict policies when it comes to DNDs ensuring we do not disturb our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Steuart H. Manager, Operations

Good location

Customer review rating 4.2/5

Matt Business - 16/05/2019 AccorHotels certified review

Hotel was decent. Rooms and linens were a bit tired.

Dear Mr. Meagher, Thank you for taking the time to share your comments in regards to your most recent stay at the Novotel Toronto Centre. I am sorry to hear that our recently renovated rooms and upgraded amenities did not meet your expectations. Excellence is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide memorable experiences to our valued guests. We do hope that you will afford us the opportunity to have you stay with us again so that we can ensure you have a most memorable stay. Sincerely, Steuart H. Manager, Operations

It was great. thank you

Customer review rating 4.2/5

Anonymous Business - 16/05/2019 AccorHotels certified review

i stayed just over night so can't say much. check-in and check out was fast. staff was polite. room was great too.

Dear Ms. Y., Thank you for the great review of our hotel! I hope that you are able to stay with us longer on your next visit so that you may experience all that we have to offer. We so look forward for having you with us again. Sincerely, Steuart H. Manager, Operations.

Ok stay

Customer review rating 4.2/5

Norbert G. Families - 16/05/2019 AccorHotels certified review

I travel on business regularly, mostly outside of Canada and stay at Radisson, Sheraton and Novotel hotels. The reason for my stay at the Novotel Toronto Centre was the Youth Volleyball National tournament, specifically a booking mandated by the tournament organizers. I found the room at Novotel Toronto Centre to be ok, though definitely not worth CAD$ 235 + tax. The room and bathroom were clean and spacious. The decoration style was pleasant, in line with my expectations. There was no closet, nor drying rack in the bathroom. Only plastic cups were available. Breakfast was not included.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is important to us as we strive to continuously improve on our standards and services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steuart H. Manager, Operations

The experience was fine until check out, very disappointing to have a simple exercise be the final impression.

Customer review rating 4.2/5

Doug Business - 16/05/2019 AccorHotels certified review

the individual that was at the desk during check out had a challenge staying focused. He had been dealing with another individual, then asked for my information prior to completing with the previous guest. He then jumped back to assist the first guest until a third person came to the desk with a request. Leaving myself and the first guest he was off attempting to help the third. When he did come back it took an additional 10 minutes to check out and I had to make a second request for a printed receipt. Unfortunately this left a poor impression for myself and the group I am traveling with.

Dear Mr. H., Thank you for making the time to give us feedback on your most recent stay. Exceptional service is what we strive to be known for; therefore your comments are of great concern to us as we hold ourselves to a very high standard. Please allow me to express my sincerest apologies for your experience. Rest assured that we have taken the appropriate measures to address the problem with our team and individuals involved in order to prevent any future occurrence. I know that my colleague is already in contact with you regarding your stay and we hope to have the opportunity to serve you again. Sincerely, Steuart H. Manager, Operations

Handicapped room was not accessible.

Customer review rating 4.2/5

Anne Couples - 15/05/2019 AccorHotels certified review

Whoever designed this handicapped accessible room did not have a clue what he/she was doing. The threshold into the bathroom was so high that my husband was unable to enter the bathroom in his wheelchair. He could barely get into the room itself for the same reason, but that threshold was a bit lower so he could enter the room with great effort. My husband has very strong arms, so it is unlikely that a handicapped person without that kind of strength could get his wheelchair into the room at all.

Customer review rating 4.2/5

Patty D. Couples - 15/05/2019 AccorHotels certified review

Great

Dear Ms. D., Thank you for the stellar rating of our hotel. We look forward to seeing you again and to ensuring your next stay is as memorable. Sincerely, Steuart H. Manager, Operations

Very enjoyable stay.

Customer review rating 4.2/5

Tim E. Business - 15/05/2019 AccorHotels certified review

Overall the experience was good. Restaurant is slow to serve meals. Conference rooms were roomy however noise from construction was distracting.

Dear Mr. E., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the issues you faced during your most recent stay. Please rest assured that we have taken the appropriate measures to address the concerns you have highlighted in order to prevent any future occurrences. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Steuart H. Manager, Operations

Great location.

Customer review rating 4.2/5

Peter Couples - 15/05/2019 AccorHotels certified review

Nice.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your check-in experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; and that's what makes your feedback so important to us. Please rest assured that we are taking the appropriate measures to address the area of concern and prevent future occurrence. We hope to have the opportunity to serve you again so that we may meet, and exceed, your expectations. Sincerely, Steuart H. Manager, Operations.

Excellent Customer Service

Customer review rating 4.2/5

Anonymous Business - 15/05/2019 AccorHotels certified review

The customer service was wonderful, the food at my conference was excellent, and the room was very nice. The only area for improvement would be with the pool and spa area that is quite dated and in need of some repairs.

Dear Ms. C., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your concerns regarding the pool have been noted and you will be happy to know that we are re-doing the pool area. Next time you come visit us I trust you will be able to have a great time in all areas of the hotel. We are always strive to ensure our guests have great experiences with us and look forward to doing the same for you again. Sincerely, Steuart H. Manager Operations.
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