Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,569 reviews
Novotel New York Times Square
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+ 22 Services
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Room 1

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Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 King bed - Floor 9 to 19

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

2 Full beds - Floor 9 to 19

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

High Floor - 1 King bed - Floor 20 to 33

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

High Floor - 2 Full beds - Floor 20 to 33

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 1 King bed - Floor 9 to 19

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 2 Full beds - Floor 9 to 19

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 1 King bed - Floor 20 to 33

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 2 Full beds - Floor 20 to 33

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

1 King bed Accessible

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

16,760 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,569 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice hotel but a bit lacking.

TripAdvisor rating 4.5/5

Russell Y Couples - 16/10/2019 TripAdvisor review

We would have had lunch in the hotel but when I asked if we could have food on the terrace I was told “no”!! Because there’s no one to serve it!! There was about four or five people stood around doing nothing at the time!!

Thank you for taking the time to share your feedback, Russell. We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.

Great location and room amenites

TripAdvisor rating 4.5/5

HemshanH Family - 15/10/2019 TripAdvisor review

Hotel location, Rooms and Housekeeping service was excellent!. Check in was very nice and quick, the same with check out. Didn't dine in the restaurant due to a misunderstanding we were made to feel unwelcome.

Thank you for the great review, Hemshan! We're happy you had a pleasant experience with us! It's lovely you enjoyed our prime location so much. That's what we like to see! However, we regret that our team's service didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day!

Was great; with a great welcome through to checkout.

Customer review rating 4.3/5

Allyn (. P. S. C. Business - 10/10/2019 AccorHotels review

Was great; with a great welcome through to checkout.

Dear Allyn m., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Fabulous!

Customer review rating 4.3/5

Vicki S. Friends - 10/10/2019 AccorHotels review

The staff, wonderful brunch, incredibly comfortable beds, WINDOWS that OPEN :), great views and the location could not have been better. Thank you for providing the experience that made our visit to NYC that much better!

Dear Vicki S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Great Hotel, Location and Views are perfect

Customer review rating 4.3/5

Jimmy R. Couples - 09/10/2019 AccorHotels review

I love this place, Bar/Restaurant has an amazing view of Times Square.

Dear Roussos D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

convenient, clean, modern

Customer review rating 4.3/5

Mike F. P. Families - 09/10/2019 AccorHotels review

Rooms a bit small but typical of NY. Had to wait a little longer than usual for our luggage to be brought up the first night. But the room was clean, breakfast in the morning was great and reasonable as kids ate for free. The location is excellent.

Dear Mr. F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great hotel!

Customer review rating 4.3/5

Daniel Business - 09/10/2019 AccorHotels review

Great hotel. I really enjoyed my stay, and is really well located too.

Dear Mr. G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

nice stay

Customer review rating 4.3/5

Mary Couples - 09/10/2019 AccorHotels review

nice to be rewarded as a Silver member with welcome drinks and early check in. Disappointed that we did not get the table we requested at SuperNova for dinner - I booked in advance and requested our usual window table. It was not reserved for us, so we were seated away from the window. However, it was nice to be served by Cesar once again - he always remembers us.

Dear Mary M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. I do apologize for the discrepancy in regards to your reservation, i will forward it to our Restaurant Manager. I will certainly also share your compliments regarding Cesar. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team
Customer review rating 4.3/5

David Business - 09/10/2019 AccorHotels review

room was between the elevator, and the marquee was outside my window, noisy and bright. no top sheet on bed. had an accessible room, which i did not request, and the shower completely soaked the floor in the bathroom, including the bathmat

Dear Mr. f., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

A bit pricey. But not bad.

TripAdvisor rating 4.5/5

dinosaurt Solo travel - 09/10/2019 TripAdvisor review

Spending over $500 per night with a breakfast and an extended 2 hours is a bit expensive for this kinda hotel. It’s not worth it. Great view and great location on the positive side. I would not go back because of the high price. You can get similar for $150 per night. Sorry guys. That is the truth.

Thank you for the feedback, dinosaurt, While it's great you enjoyed your time with us, we regret that your experience didn't align with cost commitment. Our rates do fluctuate daily, weekly and seasonally, so hopefully we can welcome you back in the future when our rates fall more within your expectations. Thank you and all the best,

We love the Novotel. Perfect location. Fabulous view from the lobby balcony.

Customer review rating 4.3/5

Lynn F. Friends - 08/10/2019 AccorHotels review

Everything lived up to previous visit five years ago. My only recommendation would be to have water available in the lobby where people hang out in the afternoon or evening. Coffee in the morning is much appreciated.

Dear Ms. F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly note, we do have an ice water dispenser on the lobby bar available to guests between 6:30am and 12:00am, daily. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Room to Improve in Food and Beverage

Customer review rating 4.3/5

Anonymous Business - 08/10/2019 AccorHotels review

Great location, nice rooms, awesome outdoor decking, good cocktails. Breakfast buffet not worth the price or the attitude of the hostess (who should not be complaining about her job to every server who will listen) within earshot of the guests.

Dear Robin, We very much appreciate you taking the time to complete the survey regarding your stay at the Novotel New York Times Square. I am also delighted to read that you enjoyed your stay in a refreshed room and enjoyed the view. I do thank you for drawing to my attention your breakfast experience. I do sincerely apologize and I will bring this to the attention of our Executive team. Thank you again for sharing your experience and for choosing to stay with us and we look forward to welcoming you back to the Novotel New York Times Square when the occasion arises. Kind regards Nuria Novotel New York Times Square Management Team

Great view!

Customer review rating 4.3/5

Anonymous Solo - 08/10/2019 AccorHotels review

Always good, however, the price has increased a great deal from last year

Dear Ms. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Good

Customer review rating 4.3/5

Melanie Families - 08/10/2019 AccorHotels review

Rooms were nice and comfortable. Staff very friendly! Great location--Close to everything!!

Dear Ms. D., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Disappointing

Customer review rating 4.3/5

Oz Friends - 08/10/2019 AccorHotels review

It was extremely disappointing staying here. The first time I visited New York I stayed at the Langham and it was an excellent experience. This time around we decided to stay at the Novotel. It was extremely small, had no amenities, not even water! Overall horrible, will not return and will not recommend. Sorry.

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are without a doubt, a very different hotel than The Langham and our guest rooms are 275 sq. ft. in size, which for Manhattan standards, is quite large. If and when the time permits, would appreciate additional feedback on what led to such a horrible experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Satisfied

Customer review rating 4.3/5

Anonymous Business - 07/10/2019 AccorHotels review

Overall was very satisfied with the experience. The only thing is that there seemed to be a problem with the design of the bathroom, as the barrier on the floor of the shower wasn't high enough to prevent the water from splashing everywhere and getting the whole bathroom wet. Bathroom was also somewhat lacking in counter space. Was particularly pleased to find an iron and ironing board in the room.

Dear Esin E., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Fantastic Time Square View but....

Customer review rating 4.3/5

Rm Couples - 07/10/2019 AccorHotels review

Fantastic Time Square View. Was worth the cost. Beautiful hotel, great location! Only downfall, was not given enough shower gel for two people and bath rug was forgotten. Had to speak to service. AND why can't I drink my own beer on the bar patio...really? And getting the final bill, charging me for breakfast which I didnt have

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope that despite us not initially providing sufficient bath gel and/or a bath rug, this was rectified within short order through the request process. You are more than welcome to consume beverage of choice on the terrace, just not during service hours which commence at 5:00pm daily, in season. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great stay

Customer review rating 4.3/5

Peter R. Families - 07/10/2019 AccorHotels review

Wonderful location, fabulous view and facilities very good

Dear Mr. R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Judith N. Families - 07/10/2019 AccorHotels review

Great view. Very central.

Dear Ms. N., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your specific feedback about the elevators is well-received and we appreciate your comments around the elevator service outages and how we could have communicated better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Anonymous Friends - 07/10/2019 AccorHotels review

Staff was efficient and friendly everywhere but the dining room and bar. They were slow to acknowledge guests and provide service.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
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