Hotel - Mercure Hotel Duisburg City
Mercure Hotel Mercure Hotel

Mercure Hotel Duisburg City

3.5/5 757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre  (Nearby)
  • Sauna
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf courses (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Duisburg City you choose from Standard rooms with double or queen beds, Superior rooms with queen beds and Privilege rooms with queen beds. All 162 rooms have air conditioningWIFI and DSL connection. Two children aged up to 16 can stay in your room free of charge. Pets are welcome for a charge of EUR 10 per night. Our laundry and ironing service will provide the perfect care for your clothing and laundry.

  • 162 rooms
  • 158 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,090 reviews

Our guest reviews for Mercure Hotel Duisburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 757 reviews
P. Business - 17/03/2019 AccorHotels certified review
« nice rooms - poor lift and check-in/ check-out service »

nice rooms - poor lift and check-in/ check-out service.No Automatic - drink voucher as LeClub member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sal P., thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations in all points; please allow me to express my sincerest apologies. We thank you for your positive feed back referring to our new renovated rooms. We are sorry that we only have one lift and that Check In and Check Out did not take place satisfying. In addition to that you did not receive a welcome drink as a Le Club Silver member on arrival. We are sorry for the inconveniences we have caused to you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

J. K. Families - 16/03/2019 AccorHotels certified review
« clean hotel, nice breakfast, easy parking »

overall good experience, nice sauna, swimming pool was too cold. I would revommend to reduce plastic for water in the swimming pool and offer thee next to sauna

Our hotel has responded to the review
Our hotel has responded to the review

Dear k. J., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Stuart Business - 07/03/2019 AccorHotels certified review
« Central hotel »

Good location Easy parking WiFi OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart G., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. We are happy that you enjoyed your stay in general. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In your quotation we see, that you gave us less points for Check In and Check Out quality and Le Club services. We send you our apologies if you had any inconveniences. Thank you again for sharing your experience, and we are looking forward to welcome you again. With kind regards Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Ann Business - 28/02/2019 AccorHotels certified review

I've been in this hotel before and think there is lots of improvement. I appreciated the attention of having a fruit and chocolates in the room and I've eaten really well in the restaurant. It was a very good surprise as i would usually qualify the food in the Mercure's as 'average'.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann M., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. We are happy to hear that we have improved our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

David K. Families - 25/02/2019 AccorHotels certified review
« Totally fine! »

Every thing was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Geachte David k., wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Duisburg City erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Business - 23/02/2019 AccorHotels certified review
« Good stay - very solid hotel »

Rooms are good and renovated. Better than other mercure hotels. Outside and hallways can be improved. Lift is bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaspar F., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your comments regarding improvement of hallways and lift. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With kind regards Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Business - 23/02/2019 AccorHotels certified review
« Rooms and bathroom spotless pleasant staff and great breakfast »

Quick checkin room ready and modern/renovated since Last visit. Staff helpful and pleasant, hotel is good location with resteraunt door giving quick access to train station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven R., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

J W. Couples - 07/02/2019 AccorHotels certified review
« Hotel okay but avoid the restaurant »

We stayed at this hotel on the way up to the ferry in the Netherlands. It's in a commercial part of Duisberg. The room was clean and comfortable. One bugbear was that the chambermaid knocked on the door to service the room at 9 am - I was in the shower and she came wandering in. This is a little early to assume people have left! Check in was rather slow as there was only one person on reception and quite a queue. Parking charges are rather excessive - €12 at the car park underneath the hotel. We ate in the hotel's restaurant and this was a big mistake. The food was appalling. My husband had the tomato soup, which was cold and then the wiener schnitzel - the potatoes were swimming in oil and the salad which accompanied it arrived after he had finished. I had a pasta in a tomato sauce and it was inedible - it went back to the kitchen hardly touched. The staff in the restaurant were wholly inexperienced too - they were wandering from table to table with food, not knowing who it was for and people were constantly asking for things that they had ordered but had been forgotten. Our experience was so bad that we had pre-paid for breakfast but could not face going in there to eat so ate at a service station on the way to the port.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie W., thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations at all; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that your Check In went too slowly and that you got disturbed by the chambermaid early in the morning without excuse. In addition to that, you had a very bad experience at our restaurant with the non acceptable quality of dishes and service. We are sorry for all the inconveniences which we have caused to you. Please rest assured that this was an exception to our normal service and we are taking the appropriate measures to address these problems and prevent future occurrence. The impressions you had is of course not the service quality which we like to present to our customers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future . Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

David B. Solo - 03/02/2019 AccorHotels certified review
« Short stay »

Great short stay at the Mercure Duisburg, its in a great location and staff are very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. We are happy that you enjoyed your stay and found our team helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Business - 01/02/2019 AccorHotels certified review
« A Good Hotel, but the Food was Lacking »

The overall hotel was good: the location was perfect, the room as expected, and the mattress good. The main complaints are a) lack of good temperature control and b) the lack of food variety for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuri S., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. We are happy that you enjoyed your stay in general with our location and our new renovated rooms. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for your complaint referring to the temperature of dishes and the variety for breakfast. We are sorry for that and send you our apologies. We assure you that we have spoken to our head of department to improve the quality in these parts. Thank you again for sharing your experience, and we hope to see you again in the future. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Business - 31/01/2019 TripAdvisor review
« Good Hotel, But the Food was a bit lacking »

Overall, the hotel was good. Location and room were perfect. The check in and check out was smooth and efficient.The breakfast was a bit of a disappointment, as the variety of meat available was lacking and the coffee was not the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trail529265, we thank you for your positive quotation and are happy that you liked our location, the hotel in general, our new renovated rooms and our breakfast and that the check in and out went well. We are sorry that you found our breakfast offer of meat disappointing and did not like our coffee. We addressed your feed back to our head of departments to improve these points. In addition to our breakfast coffee we can also serve you a coffee speciality from the Bar on demand. We would be happy to welcome you again. With kind regards Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Friends - 14/01/2019 AccorHotels certified review
« Great Hotel Great Stuff »

First of all I guess the hotel was renewed this year. The room was extremely clean and comfortable. Also the manager wrote me a letter welcoming to the hotel again with a nice gift package of fruits, chocolates... They know how to get the heart of customers. Thanks again to your team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cigir K., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City and are happy that you enjoyed your stay and that you liked our new renovated rooms and our welcome . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Business - 27/12/2018 AccorHotels certified review
« OK hotel »

Cleanliness was good. Some noise coming from the Air Conditioning vents, sounded like mice/rats, but I hope it was not. Nice touch with pre-ordering dinner at a discounted price, pretty happy with that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magnus N., thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations in all points; please allow me to express my sincerest apologies. We are happy that you liked your stay in general an your meal. We are sorry for the noises of the air-conditioning system and have addressed this problem to our technical department to check this matter. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Business - 26/12/2018 AccorHotels certified review
« Good stay, calm room »

Pleasant stay. Quiet, clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur J., nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Duisburg City. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Families - 23/12/2018 AccorHotels certified review
« Great place to stay »

We drive through Duisburg every year and stay at your hotel. Great place to stay, staff is always helpful and friendly and breakfast is good too. Rooms are very comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramin B., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City and are happy that you liked your stay in total and that you already booked our hotel several times. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Couples - 17/12/2018 AccorHotels certified review
« dissatisfied »

old room, two beds instead of the booked 1 larger bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastien P., thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You found our rooms old and got a Twin Bed Room instead of your booked room type. We are sorry for the inconveniences we have caused to you. As we have just finished the renovation of our rooms and new bathrooms, and floors we are disappointed, that you did not like the design of our new rooms. We are sorry for that. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Steve C. Couples - 14/12/2018 AccorHotels certified review
« Convenient location, ideal for city centre during Christmas Market. »

Convenient location, good option to limit room cleaning (even though we didn't get chance to use the drinks vouchers offered). I was on business and my wife was with me, so easy walking to the shopping area was a benefit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen C., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Business - 13/12/2018 AccorHotels certified review
« Clean hotel at good location. »

Clean room. Good bed. Good shower. Friendly reception both at in- and out check. Breakfast was less good, but maybe due to German habits vs French. No charging post for my electric vehicle in the garage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric F., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments referring to the rooms, bed, shower and friendliness with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also thank you for your feed back concerning breakfast and the missing charging post for electric vehicles in our public garage. We have addressed this need to the managing garage company. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With kind regards Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

S. Business - 08/12/2018 AccorHotels certified review
« PERFECT WELLCOME »

Overall wellcome, wellcome plate in my room, invitation glass for the diner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franck S., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. We are happy that you liked our welcome. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

E. E. O. Families - 20/11/2018 AccorHotels certified review
« Hotel is clean and the staff were great and helpful. »

The hotel is great,clean and the staff are wonderful.the location is easier to locate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ella O. E., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. We are happy that you liked our hotel and central position. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

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