Novotel London West Hotel 4 stars

TripAdvisor rating 4.0/5 4,675 reviews
Novotel London West
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+ 21 Services
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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 25 meeting room(s)
  • Conventions hotel

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442076600680

Fax: (+44)208/7488061

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 781 m

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 781 m

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 2.6 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 5.8 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 7 km

Tour of Covent Garden, London

From 01/01/2018 to 31/12/2019

At 7.1 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 7.9 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 15 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 16 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 16 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: ‌4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with Queen size Bed

  • Max. number of persons: ‌4
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN GRILL

Type of cuisine: Other cooking style

Artisan Grill is Novotel London West's latest food and beverage outlet. Serving the highest quality meats and fish flame grilled and served in modern but elegant surroundings, it's the ideal foil to the less formal buffet style Aroma Restaurant.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

21,280 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

4,675 reviews

P.K.

TripAdvisor rating 4.0/5

KengP21 Family - 17/07/2019 TripAdvisor review

Good location not to far from shops, restaurants and public transport. Clean room. Good services. However, there are some missing point such as they forgot to refill coffee and water in room after room service.

Good and Bad

Customer review rating 4.2/5

Sherry L. Business - 12/07/2019 AccorHotels certified review

I find in general the staff was rude and unwilling to help. They almost seemed to do all they could to not help. My suitcase was delayed and had been delivered to the hotel and no one recorded it’s arrival. After several rounds with the airlines they finally sent the manifest to show it was at the hotel. Once showed to a young man he got to the bottom of it 4 hours later. But if I or my mate had a question or tried to find out anything the staff was completely dismissive. Anyway only my experience but hospitality is a business and hotels are part of that so perhaps training of the staff is necessary.

Excellent!

Customer review rating 4.2/5

Stefan Business - 12/07/2019 AccorHotels certified review

The room was very clean, quiet, the service and meals were great. Really happy to see the bee hives out on your balcony :)

Dear Stefan , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great weekend. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Excellent service and more than adequate room

Customer review rating 4.2/5

Ian Business - 12/07/2019 AccorHotels certified review

I was met by staff at reception who checked me in efficiently with a very friendly manner. I had a room which had everything I needed. The breakfast in the morning was superb and the facilities for the event I attended were also of the highest standard.

Dear Ian , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer

Okay experience

Customer review rating 4.2/5

Bren Couples - 12/07/2019 AccorHotels certified review

We enjoyed staying at the Novotel hotel until our departure. I left my adapter/converter plugged into the outlet and we called immediately upon realizing this. The staff stated that they did not find the adapter. How they did not find it plugged into the wall is beyond me.

Dear Bren, Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns about missing adapter. We are really sorry . We hope you will still give us the opportunity to better serve you in the near future. Warm regards, Alicja Marcinkowska Guest Experience Officer

Very good hospitality

Customer review rating 4.2/5

Azad K. R. Friends - 12/07/2019 AccorHotels certified review

Front desk was very helpfull, breakfast was liked. Stay was peaceful.

Dear Azad , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely weekend. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Good location, but improvements needed

Customer review rating 4.2/5

Gary R. Solo - 12/07/2019 AccorHotels certified review

Location is the reason I use this hotel. I am disappointed that the upkeep of this hotel is not on par with the other Novotels I have stayed in across Europe.

Dear Gary, Thank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Have a great weekend . Warm regards, Guest Experience Officer
Customer review rating 4.2/5

Anonymous Couples - 12/07/2019 AccorHotels certified review

Room was small and not very clean. The phone was filthy.

Dear David, Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with your room and faulty phone , please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Alicja Marcinkowska Guest Experience Officer

Too Hot

Customer review rating 4.2/5

Lorna A. Business - 12/07/2019 AccorHotels certified review

Poorly equipped and in desperate need of refurbishment. For nearly £300 a night this was the worst hotel experience I've had in some time. The windows are tied with wires so you can't open them, it was very hot, the air con doesn't work, the coffee machine didn't work, the hairdryer could have been out powered by a small hand held fan and the water pressure was so poor you virtually had to run around to get wet! Overall a very disappointing place. I won't be back.

Dear Thank you for taking the time to tell us about your recent experience at the Novotel London West. I understand that you encountered an inconvenience with maintenance issues in your room and please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please accept again our apologies. Warm regards, Alicja Marcinkowska Guest Experience Officer

I had a good stay in Novotel

Customer review rating 4.2/5

Laura Business - 12/07/2019 AccorHotels certified review

- Very well treated by the staff and always looking for solutions and aid - Very good and complete breakfast - Quite a noisy bedroom (because of the traffic) - Cleaness was ok

Dear Laura , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great weekend. Sincerely, Warm regards, ALicja Marcinkowska Guest Experience Manager

Considering the large size of the hotel, well organised and friendly

Customer review rating 4.2/5

David Couples - 12/07/2019 AccorHotels certified review

Staying for a conference, so special rate of £155/night double BB. Room small but adequate. Only problem was that bath was impossibly small and shaped. Had a view over flyover. Food was quite good and well organised condidering the several hundred at the conference.

Dear David, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Have a great weekend. Warm regards, Alicja Marcinkowska Guest Experience Manger

Good value, good location for London Holiday!

Customer review rating 4.2/5

Lisa L. Families - 11/07/2019 AccorHotels certified review

Close to the underground at Hammersmith, good for arrival from Heahrow and close to get in to Central London. Nice rooms and a nice breakfast, good value for money! The hotell will absolutely be on out list for next visit to London!

Dear Lisa, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Excellent stay!

Customer review rating 4.2/5

Mahmoud Couples - 11/07/2019 AccorHotels certified review

We found everything convenient to our needs, room as requested, clean, well equipped and comfortable.

Dear Mahmoud , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a great weekend Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer

I had a great time.

Customer review rating 4.2/5

Maja V. Friends - 11/07/2019 AccorHotels certified review

The people who work for you are very kind. The food is great. The hotel is beautiful.

Dear Maja, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Brilliant, the staff were engaging and helpful. The food was extremely good.

Customer review rating 4.2/5

Anonymous Business - 11/07/2019 AccorHotels certified review

I've summed it up above but overall really good, and hope to return next year. The bedrooms were fine, big and airy. As we were using a number of meeting rooms, all went to plan. The only hiccup was we had problems with the dedicated wifi on registration which was a little embarrassing when customers were trying to register for our event. Thankfully we took their names and they did come back and collect their badges after their first session.

Dear Jacky , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am sorry however that your experience problem with wifi ,please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day. Sincerely, Warm regards, ALicja Marcinkowska Guest Experience Manager

The hotel was clean with an excellent location although additional signs would be useful from the underground.

Customer review rating 4.2/5

Helen Friends - 11/07/2019 AccorHotels certified review

The hotel staff were very friendly and the hotel was clean & convenient for our overnight stay.

Dear Helen, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Comfortable Room and Great Breakfast

TripAdvisor rating 4.0/5

Elizabeth C Couples - 11/07/2019 TripAdvisor review

We stayed at the Novotel London West for 4 nights. The land tour that we booked used this hotel for pretour and post tour stay and we added on a couple of extra nights. Location was close to the Underground, about a 10 minute walk away. The people at reception were very helpful with suggestions of where to go and the best way to get there. The room was comfortable and clean. Complementary bottles of water were in the small fridge. They were not replenished during our stay though. The breakfast was included with our room, offered a good variety. It was the best breakfast we had compared to other hotels we stayed in during our land tour. I would not hesitate to stay there again when visiting London

Hello E. Thank you for choosing to stay with us in our hotel.Thank you for taking the time to write an amazing review! We are really happy to hear that you enjoyed your stay with us and our hospitality. We look forward to welcoming you back to our hotel in the future. Have a great weekend.

Awful experience

Customer review rating 4.2/5

Anonymous Families - 10/07/2019 AccorHotels certified review

Worst experience ever, Complained a few times on different issues to no avail getting them sorted. When checking out the staff didn't ask how our stay was so had to raise points which staff didn't care and asked for the payment. I will say though the meals were superb.

Dear Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Have a good weekend ahead. Warm regards, Alicja Marcinkowska Guest Experience Manager

Delighted

Customer review rating 4.2/5

Tony Friends - 10/07/2019 AccorHotels certified review

Very happy, Staff extremely friendly and professional

Dear Tony, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Meh

Customer review rating 4.2/5

Johann V. N. Business - 10/07/2019 AccorHotels certified review

If it wasn't for your friendly staff the hotel would not be anything special and I would not return

Dear Johann, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Oosthuizen Guest Experience Officer
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