Novotel London West Hotel 4 stars

TripAdvisor rating 4.0/5 4,530 reviews
Novotel London West
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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 25 meeting room(s)
  • Conventions hotel

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442076600680

Fax: (+44)208/7488061

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: x4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: x2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with Queen size Bed

  • Max. number of persons: x4
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN GRILL

Type of cuisine: Other cooking style

Artisan Grill is Novotel London West's latest food and beverage outlet. Serving the highest quality meats and fish flame grilled and served in modern but elegant surroundings, it's the ideal foil to the less formal buffet style Aroma Restaurant.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more
Novotel London West Meeting Room

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

20,260 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

4,530 reviews

Hotel Novotel London West ist the BEST

TripAdvisor rating 4.0/5

Seaside07370173905 Family - 22/04/2019 TripAdvisor review

I received more than I expected. Еxtremely polite and responsive staff especially gest relation officer ALICJA. I mean, thank you very much. Еxcellent location, close to subway, shops and иеяшькиьхшял Great value for money.

Thank you so much for your lovely comments. I am happy that you enjoyed your stay with us. Hoping to welcome you back in the future once again.

Comfortable & convenient

Customer review rating 4.2/5

Tony Families - 17/04/2019 AccorHotels certified review

A clean and comfortable hotel stay.

Dear Tony , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Guest Experience Officer

No iuuses.

Customer review rating 4.2/5

Tony Couples - 17/04/2019 AccorHotels certified review

Would like to come back after the construction is done.

Dear Anthony C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Very good hotel

Customer review rating 4.2/5

Kevin M. Families - 17/04/2019 AccorHotels certified review

The room was very nice & the breakfast was a good standard. The family room only had two small bath towels, for four people & there was only two pillows for the children bed settee.

Dear Kevin , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Guest Experience Officer

It was great

Customer review rating 4.2/5

Mj Business - 17/04/2019 AccorHotels certified review

It was really comfortable

Dear M S , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Guest Experience Officer
Customer review rating 4.2/5

Kt Business - 17/04/2019 AccorHotels certified review

My overall experience was ok, the bar is nice and the food in the bar was pretty good but the rooms were on the average side. Bathroom decor was quite dated and services in room were average, nothing special. The hotel is at the lower end of 4 star in London, in my view.

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome You. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Happy Easter for you and your family. Warm regards, Alicja Guest Experience Officer

Excellent

Customer review rating 4.2/5

Anonymous Business - 17/04/2019 AccorHotels certified review

I like the way your customer service and reception team entertain the guess. So friendly and hopeful. They only thing is the breakfast menu, maybe should change after 2 or 3 days, can't having the same menu after staying for more then 5 days. Thank you.

Dear Juliana, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Guest Experience Officer

Miss

Customer review rating 4.2/5

Maria Couples - 17/04/2019 AccorHotels certified review

We stayed the one night, to attend the Boyz2Men concert which was a short walk away from the hotel. I mentioned whilst booking that it was our anniversary and we were pleasantly welcomed with a bottle of prosecco and chocolates in our room. Little extra touches like that go a long way and I would definitely stay here again in the future. Many thanks for a pleasurable stay!

Dear Maria , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Guest Experience Officer

Hummmmmmmmmm....

Customer review rating 4.2/5

Stephen G. Solo - 17/04/2019 AccorHotels certified review

I initially attemped to book this hotel through booking.com, but it was cancelled (by booking.com) because they said my card details were invalid! I spoke directly to the hotel to a lovely guy called Jordan who sorted me a direct booking with no hassle at all (ever so slightly more expensive than through booking.com. but I really wanted to be close to the Eventim Apollo). (With the same card that booking.com declined by the way!!) The hotel is delightful, well appointed, and the staff (another big 'up' for Jordna here!) were all very helpful and pleasant. There was an isue with my room, that I could cope with, but if my wife had been with me would have been a problem. The bathroom fan ran ALL night (no - the light was switched off if that's what you are thinking!) and so there was a constant low humming drone which as I say, would have drove the wife nuts. Didn't have dinner, but did have breakfast which was MOSTLY delicious, but the sausages were not too hot, and the little dried up roundels of black pudding had the texture and taste of cardboard. Would definitely stay here again if visiting the Apollo in the future though...

Dear Stephen , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Guest Experience Officer

A Very Pleasant Stay.

Customer review rating 4.2/5

Dave Families - 16/04/2019 AccorHotels certified review

Another very pleasant stay the staff were very friendly and helpful as usual and a very nice dinner in the restaurant all adds up to very nice weekend.

Dear David W., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Reasonable value for money. Plumbing needs some work.

Customer review rating 4.2/5

Anonymous Couples - 16/04/2019 AccorHotels certified review

Happy. Hotel is of decent quality for price but the plumbing needs attention. The shower temperature does not stay constant whilst in use varying from suitable to very hot in just a few seconds. This was at 5 o'clock in the afternoon.

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Alicja Guest Experience Officer

Brilliant value for money

Customer review rating 4.2/5

Ella B. Families - 16/04/2019 AccorHotels certified review

I stayed here for a birthday weekend away with family and this was close to the lyric Hammersmith hotel which was a 5 minute walk so brilliantly central. The room was very clean and all amenities were excellent including tea and coffee making facilities. The only issue we had was that the remote for the tv did not work - possibly a technical issue or broken remote? Otherwise the stay was perfect and we had no complaints at all. The breakfast was absolutely amazing and very hot and good variety of foods to choose from. Overall, very impressed and will be coming back again!

Dear Ella B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Quality

Customer review rating 4.2/5

Stephen T. Couples - 16/04/2019 AccorHotels certified review

Cant fault the Novotel.

Dear Stephen T., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Excellent staff

Customer review rating 4.2/5

Anonymous Couples - 16/04/2019 AccorHotels certified review

Room could be with a bit of an update starting to show its age food and staff exceeding

Dear Jason M., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

thank you

Customer review rating 4.2/5

Francesca Solo - 16/04/2019 AccorHotels certified review

It was a very nice experience, the room was very clean and the gym was really confortable. The bar was great and staff very nice. I strongly recommend it.

Dear Francesca P., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Awesome

Customer review rating 4.2/5

Mariana V. Business - 16/04/2019 AccorHotels certified review

Awesome

Dear Mariana V. / 743387, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Guest Experience Officer

Another great stay

Customer review rating 4.2/5

Paula D. Couples - 16/04/2019 AccorHotels certified review

Great stay. Novotel is our hotel chain of choice as we always know we are going to get great service. Yes the rooms are dated and the 70’s furniture does the hotel no justice however the staff make up for it

Dear Paula D., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Great staff and well situated hotel.

Customer review rating 4.2/5

Mr &. M. C. Friends - 16/04/2019 AccorHotels certified review

From checking in with Jose and to checking out the next morning all of the staff were extremely friendly, courteous and professional. We checked in with friends to see a show at the Hammersmith Apollo and the hotel is ideally situated. The rooms are spacious and very clean and we had great views across London. We would certainly stay again when going to a show and highly recommend this hotel.

Dear Anthony C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback ,Jose will be really happy . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Guest Experience Officer

Another successful stay

Customer review rating 4.2/5

Carol G. Couples - 16/04/2019 AccorHotels certified review

Great location for the tube and the Hammersmith Apollo. Reception Staff are very welcoming and efficient. We were given an upgrade on arrival and the executive rooms are great. Bar staff are extremely pleasant, but customers can be overlooked for attention when the bar is busy, which can be frustrating. Overall highly recommended.

Dear Carol G., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Nice hotel executive room of very poor quality in need of upgrade

Customer review rating 4.2/5

M. R. Business - 16/04/2019 AccorHotels certified review

Hotel and food nice room below standard

Dear R. M., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Guest Experience Officer
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