ibis Schiphol Amsterdam Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 4,502 reviews

Best price
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ibis Schiphol Amsterdam Airport - Image 1
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Schipholweg 181, 1171 PK BADHOEVEDORP, Netherlands

Description

Hotel extras

  • An ALLSAFE hotel certified by Bureau Veritas

  • Park, Sleep & Fly package on offer

  • Direct 20-minute bus ride to the city centre

  • Complimentary airport shuttle

  • Buffet restaurant for breakfast, lunch and dinner. 24/7 take away shop in the lobby.

Our accommodation(s)

Hotel location

ibis Schiphol Amsterdam Airport

Schipholweg 181
1171 PK BADHOEVEDORP
Netherlands

GPS:52.325325, 4.795116

Telephone
Fax +31 20 657 0199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,502 reviews

TripAdvisor Rating  3.5/5  5,194 reviews

Good Stay

Customer review rating 3.5/5

Ramkumar Families - Confirmed reviews ALL

Services immediately changed my room after I had a complaint with my allocated room. Location was easily accessible via public and hotel transportation. I would still feel, the rooms did not meet the standards given the price they command.

Dear Kumar, thank you for taking the time to share your experience with us. It is pleasing to hear that you are a valued member of our ALL – Accor Live Limitless loyalty programme and that our team's responsiveness in changing your room promptly met your expectations. We also take pride in our hotel's accessibility and are glad you found the transportation options convenient. However, we regret to hear that the condition of your room did not fully meet your standards in relation to the price. Please rest assured that we are constantly striving to provide comfortable and well-maintained accommodations for our guests. We also hope that the resolution provided for the room condition illustrates our commitment to guest satisfaction. Additionally, we take cleanliness seriously and aim for high standards, though we acknowledge there is always room for improvement. As a sustainable hotel, we're grateful for your interest in our green initiatives. We understand that these efforts are increasingly important to our guests and are an ongoing focus for us. We are also pleased to note your positive experience with our room change service, as our staff is dedicated to addressing any guest concerns swiftly to ensure a comfortable stay. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Double charged, No feedback, Frustrating

Customer review rating 2.0/5

Shu Families - Confirmed reviews ALL

I had two stays in your hotels in March 2024. One from 27-28 Mar and one from 31 Mar- 3 Apr. Both bookings had been cancelled and rebooked. The latter was fine but not for the first one. For the first booking, I showed the booking number NDGDDKQC to the front desk when checking in. The process was very smooth without any enquiry. Payment was made by credit card during check in. After check out on 28 March 2024, my bank notified me your hotel charged me again for my stay. You were called on 29 March 2024. Your colleague confirmed over the phone that there was a system error in reinstalling the cancelled booking making two active bookings. The double charged was for the no show of one booking. She advised that refund would be processed and an email confirming the error had been received immediately. For your information, the booking cancelled is numbered MTKDCZTC. It has been almost two weeks since I received the email confirming the error, but the refund is still being awaited. Instead, a receipt/invoice of no show charge was received. In addition, no receipt/invoice for the stay has been received so far. Emails have been sent to H0… and H0… enquiring the status of the refund and what went wrong with the booking. So far, no feedback has been received.

Dear Shu, Thank you for taking the time to share your feedback. We are pleased to hear that our telephone service met your expectations, and that you were able to benefit from discounts on certain services as a valued ALL - Accor Live Limitless loyalty programme member. However, we regret to learn about the inconvenience you faced regarding the double charge due to a booking system error. While we strive to ensure a seamless experience for our guests, it appears in this instance there was an oversight for which we extend our sincere apologies. Rest assured, we are diligently working to resolve this matter and expedite the refund process. We appreciate your patience and understanding in this regard. Furthermore, we acknowledge your concern about not receiving prompt feedback to your emails. We are committed to maintaining clear and timely communication, and we will remind our team to uphold these standards. Regarding the room readiness, we aim to provide well-prepared accommodations for all our guests, and it is disheartening to hear that we fell short of these expectations during your visit. It is our hope that you will see improvements in these areas upon any future stays with us. We truly value the trust you place in our brand and are eager to regain your confidence. We look forward to welcoming you back. Best wishes, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Good stuff.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice hotel, perfect for one night and amazing stuff 👌

Dear Guest, We appreciate that you took the time to share your experience with us. It is delightful to hear that you would recommend our hotel and that our commitment to cleanliness met your expectations. We deeply regret to learn about the inconvenience caused by the internet service disruption during your stay. This was as a result of a damaged Fiber cable in the vicinity of the hotel, which was unfortunately beyond the hotel's control. Please be assured that we continually strive to offer reliable services and that this was an isolated incident. Our team is dedicated to ensuring such issues are swiftly addressed and resolved to prevent future occurrences. Moreover, we are glad that our staff left a positive impression on you. Our team takes great pride in offering exceptional service, aiming to create a pleasant experience for all our guests. We look forward to welcoming you back on a future occasion. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Good stay

Customer review rating 4.5/5

Kelvin Business - Confirmed reviews ALL

Great shuttle service very convenient stay

Dear Kelvin, thank you for taking the time to share your experience with us. We are thrilled to hear that you are a part of our ALL – Accor Live Limitless loyalty programme and that your overall experience with us was to your satisfaction. Your high rating for our cleanliness and sustainable development initiatives is particularly gratifying, reflecting our commitment to providing a comfortable and eco-friendly environment. We have noted your comment regarding the speed of the internet connection. While we consistently strive to offer high-quality amenities, we regret any inconvenience this may have caused you and appreciate you bringing this to our attention. It is also wonderful to learn that you enjoyed the convenience of our complimentary shuttle service and that the dinner provided met your expectations, contributing to a positive experience during your stay. Your endorsement of ibis Schiphol Amsterdam Airport to friends and family is the highest compliment we could receive. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Not as expected.

Customer review rating 2.5/5

Kayleigh Families - Confirmed reviews ALL

We did not have a room or stay as expected. As one of the more expensive hotels, we got a very tiny room which is very old and needs renovating. There is no coffee, not even a kettle for water or teas, breakfast was 40€ extra. The bedding is not great and pillow very flat. In airport hotels the windows are supposed to be thick enough, but we slept right next to a runway so the noise all night was terrible even with windows closed. We could also hear until late at night doors slamming in the hallway and people talking next doors. The last time I stayed at the airport, for less than half of the cost, I got breakfast included, a bath, large room, extra blankets, coffee machine, fridge, etc. But luckily the Ibis staff was lovely, very helpful and friendly! So thank you to them.

Dear Kayleigh, We are grateful for the time you took to review your recent stay. It is heartening to hear that you found our staff helpful and friendly, as we strive to provide the best service to our guests. We regret to hear about your concerns regarding the bed comfort and the condition of your room. Our team is dedicated to ensuring that all our guests have a restful experience, and we apologize if we fell short in this regard during your stay. Please be assured that we offer a variety of room types, some of which have recently been renovated to enhance guest comfort. In light of your feedback, we are also continuously reviewing our room offerings to ensure they meet our guests' expectations. We understand that noise can be an issue, especially in an airport hotel, and we make every effort to provide a peaceful environment through soundproofing measures. Earplugs are also available upon request to further assist with noise reduction for a better night's rest. Our complimentary airport shuttle service, available to all our guests, is one of the many amenities we are proud to offer for added convenience. We appreciate your comments regarding internet speed, and we will look into ways to improve connectivity for our guests. Although the breakfast charge is additional, we offer competitive rates and various options to cater to different needs and preferences. We are also glad to note that the cleanliness of our hotel met your expectations and that you recognize our commitment to sustainable development initiatives. We look forward to welcoming you back on a future trip. Best regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.