Hotel - Sofitel Marseille Vieux-Port
Sofitel Hotel Sofitel Hotel

Sofitel Marseille Vieux-Port Hotel

4.5/5 2,586 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Our heated outdoor pool is open from April to October.

Our rooms

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

  • 134 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 connecting rooms
  • Baby bed
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 5,060 reviews

Our guest reviews for Sofitel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,586 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 04/08/2018 AccorHotels certified review
« Super »

Super

M P. Families - 04/08/2018 AccorHotels certified review
« Lovely view »

My daughter and I had a weekend getaway at the Sofitel Marseille while studying in nearby Montpellier. After checking in to our original room we decided to pay more for a view. The new room did indeed have a lovely view. The washroom was spacious and the Hermes toiletries were a great touch. The room did show signs of wear and tear and for the price we paid, I would have expected a little better. We ate ate the restaurant for breakfast and for dinner. Outstanding view. The breakfast is nicely laid out: meats, cheeses, yogurt, sweets... a good variety. Service is very good too. Dinner was good although they made a mistake on our bill both at dinner and at lunch. It is a good thing I check the bill always. The location is great, of course, if it is a view you are after. It is a fair walk to the center and to the museums. All in all, a very nice hotel on the port.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M P., We very much appreciate your comment regarding your stay at the Sofitel Marseille Vieux-Port. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us. Your feedback regarding the improvements to bring to our hotel were considered with the greatest attention and communicated to our management. We sincerely thank you for having shared it with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Couples - 01/08/2018 TripAdvisor review
« very pleasant stay for a short week-end »

We were offered 2 days holiday by our son & it was very pleasant - unfortunately we had chosen to have a balcony which we did not use - far too hot & too many mosquitos !! One small comment - for the toast - it would be useful to have bamboo tongs to extract the toast from the toaster.

Francois Couples - 30/07/2018 AccorHotels certified review
« Nice hotel but amenities should be improved »

The fact that the Sofitel amenities (pool notably) are combined with those of the Novotel makes the experience less luxurious than expected. The pool was completely full and looks cheap comapred to other Sofitel I have been. Having a snack is not a nice experience as the waitress asked us to move from one table to another and took a long time to serve us. food was average. The bill ended up being wrong and we got double charged for parking, and the deposit was actually debited for unknown reasons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camille Vautier, Guest Experience Manager

Anonymous Couples - 29/07/2018 AccorHotels certified review
« Restaurant/ bar service was unsatisfactory »

We liked the hotel and location but the service for food and beverage was very slow - menu was very limited

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camille Vautier, Guest Experience Manager

Marie-jo D. Friends - 26/07/2018 AccorHotels certified review
« We had a great time »

The room was perfect, with a great view on the port. The advised from the Concierges were EXCELLENT ! THank you

Maria L. Couples - 26/07/2018 AccorHotels certified review

The best location in town. Super friendly super helpful staff. Excellent breakfast. Super clean comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager,

Javon B. Business - 26/07/2018 AccorHotels certified review
« Great hotel with top notch staff »

I was extremely happy with my stay in the hotel. The staff was extremely pleasant and able to accommodate every request that was made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager.

leaurelie Couples - 26/07/2018 TripAdvisor review
« Wonderful stay »

Superb stay, the view on the port is really nice. The staff is nice and welcoming and will strive to meet all your requests. A lot of very nice personal attentions throughout the whole stay which made it very enjoyable. The restaurant is great, food and wine were really nice. The room itself was super spacious, and as usual, the bed is so comfy you would not want to leave it. All in all, a super relaxing stay, would definitely come back

L. Business - 25/07/2018 AccorHotels certified review

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur L., Nous vous remercions d’avoir choisi le Sofitel Vieux Port pour séjourner à Marseille et pour le temps que vous avez consacré à compléter notre questionnaire de satisfaction. Nous sommes très soucieux de l’opinion de nos hôtes et extrêmement sensibles aux clients qui prennent le temps de nous faire part de leurs impressions. Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et que l’ensemble de nos services ait été à la hauteur de vos attentes. Toute l’équipe du Sofitel Marseille Vieux Port vous remercie chaleureusement pour vos très bonnes notes qui nous encouragent à poursuivre nos efforts dans notre quête de « l’excellence ». Votre satisfaction est notre plus belle récompense ! Dans l’attente et le plaisir de vous accueillir à nouveau dans notre maison, veuillez recevoir, Madame, Monsieur, nos respectueuses salutations. Bien cordialement, Camille Vautier, Directrice Expérience Clients

Aurelie Couples - 25/07/2018 AccorHotels certified review
« Very nice stay »

Stay was very nice, from the personalized check-in to the super quick check out, the staff was super helpful and nice and did their best to comply with our requests. Little attentions throughout the stay. The room was clean and spacious with a really nice view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Aurelie L., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager.

Rebecca Friends - 23/07/2018 AccorHotels certified review
« It was beautiful! Great service! »

Enjoyed it immensely!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager.

Francois C. Business - 22/07/2018 AccorHotels certified review
« An excellent stay in a fine establishment »

A fine one night stay in a well located hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Jo Couples - 20/07/2018 AccorHotels certified review
« beautiful location, nice views, service level to low »

Room en views met our expectations. Service level was to low for a 5 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. We are delighted to read that you enjoyed our comfy room and the amazing view. However we are sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camille Vautier, Guest Experience Manager

Anonymous Couples - 19/07/2018 AccorHotels certified review
« Top »

Luxueuse

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame C., Nous vous remercions d’avoir choisi le Sofitel Vieux Port pour séjourner à Marseille et pour le temps que vous avez consacré à compléter notre questionnaire de satisfaction. Nous sommes très soucieux de l’opinion de nos hôtes et extrêmement sensibles aux clients qui prennent le temps de nous faire part de leurs impressions. Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et que l’ensemble de nos services ait été à la hauteur de vos attentes. Toute l’équipe du Sofitel Marseille Vieux Port vous remercie chaleureusement pour vos très bonnes notes qui nous encouragent à poursuivre nos efforts dans notre quête de « l’excellence ». Votre satisfaction est notre plus belle récompense ! Dans l’attente et le plaisir de vous accueillir à nouveau dans notre maison, veuillez recevoir, Madame, Monsieur, nos respectueuses salutations. Bien cordialement, Camille Vautier, Directrice Expérience Clients

Julian G. Couples - 16/07/2018 AccorHotels certified review
« Lovely hotel with 1 or 2 issues. Outstanding location. »

Room was great, staff were very polite and helpful. Facilities excellent. Brasserie and bar prices were ridiculous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian G., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I will share your good comments with all our team! However, I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. Your feedback regarding the Brasserie and the Bar were considered with the greatest attention and communicated to our management. As mentioned in the email we send you, our housekeeping manager didn't find your sunglasses in the room. In case we ever find them, we will contact you immediately. We sincerely hope that this situation did not affect the quality of your stay and we deeply look forward to welcoming you soon. Sincerely, Camille V, Directrice Expérience Client

Couples - 14/07/2018 TripAdvisor review
« Relax in Marseille »

Marvellous location with wonderful views of Vieux Port and Marseille. Fantastic views from our room terrace overlooking the harbour. A very comfortable and relaxing hotel with very attentive and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robhawketts, Thank you very much for wanted to discover the Sofitel Marseille Vieux Port. We are delighted to read that you enjoyed the wonderful view from our hotel and that you had the opportunity to fully relax and enjoyed your stay among us. We hope to welcome ou back very soon under the beautiful sun of Marseille. Best regards, Camille V, Guest Experience Manager

Susan D. Solo - 13/07/2018 AccorHotels certified review
« A very relaxing hotel with professional, pleasant staff »

The staff are excellent and really seem to want their guests to be satisfied with the overall experience. The bed was very comfortable and the cleaning staff always did a good job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan D., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to read that you enjoyed your stay among us ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Rob H. Couples - 12/07/2018 AccorHotels certified review
« Stunning setting »

A very relaxing and comfortable hotel with a stunning view and very attentive staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob h., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted to read that you enjoyed our stay among us ! Your satisfaction is our best reward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Chris N. Friends - 10/07/2018 AccorHotels certified review
« Very satisfactory stay. »

Helpful and friendly staff, excellent bed, convenient parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris N., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. Every guest comment is really important for our Team and your feedback is precious to us. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

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