Hotel - Sofitel Marseille Vieux-Port
Sofitel Hotel Sofitel Hotel

Sofitel Marseille Vieux-Port Hotel

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4.5/5 2,516 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 50  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Our heated outdoor pool is open from April to October.

Hotel location

Our rooms

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

  • 134 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 connecting rooms
  • Baby bed
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 4,828 reviews

Our guest reviews for Sofitel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,516 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Bruce P. Couples - 18/06/2018
« A real pleasure »

Was very happy with the experience as usual at the Sofitel which I try always to choose when am looking for a great place to stay, for bussines or for pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce p., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. We are delighted to read that you enjoyed your stay among us. Thank you again for sharing your experience and for your loyalty to the Sofitel Brand. We hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Katherine Couples - 14/06/2018
« Lovely service, great location, if a bit expensive »

Staff were very helpful and polite. Room was clean and had everything we needed. The cost to get a better view or balcony was unfortunately beyond us. We had the spa to ourselves which was delightful. View from the drinks bar was incredible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Claire Couples - 13/06/2018
« An amazing and unique experience ! »

We stayed 3 days (2 nights) at Sofitel Vieux port and we really enjoyed our stay. The service was perfect and the view from our room and rooftop was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire, Thank for choosing the Sofitel Marseille Vieux Port We very much appreciate your comments and compliments! It is always a pleasure to receive positive feedback. I will share your comments with our team! We hope to welcome you back very soon for an another magnifique stay ! Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Anonymous Couples - 13/06/2018

Super

Our hotel has responded to the review
Our hotel has responded to the review

Cher Hôte, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes très heureux que vous ayez passé un agréable séjour dans notre maison sur les hauteurs du Vieux Port. Nous espérons vous revoir très bientôt sous le beau soleil Marseillais. Bien cordialement, Camille Vautier, Directrice Expérience Client

AccorHotels certified review
D. P. Business - 12/06/2018

The service was really good! I was impressed at the thoroughness of the housekeeping staff and how every night the hotel room felt new after the staff got done with it throughout the day.

TripAdvisor review
Couples - 12/06/2018
« Could have been better »

The hotel was very nice, but it could have been a lot better. The A/C in the hotel lobby was poor. I started to sweat every time I spent more than a few minutes there. The room was okay, but there was no storage at all. Maybe that's okay for a solo business traveler who is staying one night and living out of his suitcase, but it was totally inadequate for a couple there for a few nights. The bathroom especially could have benefited from a shelf under the sink on which to store one's toiletries. And would it have hurt to have a dresser in the room with a few drawers? As usual the hotel eating options were very expensive. On the plus side, the concierges were very helpful in telling us how to get around and in directing us to terrific, non-touristy restaurants. The views of the harbor from the hotel were beautiful. Weirdly, the Sofitel is intertwined with a Novotel and share some amenities, namely the swimming pool, which was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lewis L, Thank you for choosing the Sofitel Marseille Vieux Port and for taking the time to share your experience on TripAdvisor. I will share your good feedbacks with the concierge team, I am sure they will be delighted to read your compliments. Your feedback regarding the improvements to bring to the room,.. were considered with the greatest attention and communicated to our management. We sincerely thank you for having shared it with us. We sincerely hope that this situation did not affect the quality of your stay and we deeply look forward to welcoming you soon. Best regards, Camille V, Guest Experience Manage

AccorHotels certified review
Susan D. Families - 10/06/2018
« Exceeded all our expectations making for a very good holiday in a city we love. »

Very friendly, helpful staff, soft, comfortable beds, rooms cleaned well, food good, ambience good, beautiful display of flowers in Reception area, wonderful views from rooms and eating areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan D., We sincerely thank you for your confidence and for choosing the Sofitel Vieux Port for your holiday in Marseille. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. What can we say except thank you for this glowing review. We look forward to have the pleasure to welcoming you back soon Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Paul D. Families - 10/06/2018
« Extremely comfortable stay in a first class hotel »

I think it's the best hotel I've stayed in. The room was great, very comfortable, with everything I needed and a great view of Marseille. Definitely the best view I've ever had from a hotel room. All the staff members I encountered (reception, concierge, restaurants, breakfast bar, cleaners etc) were always very friendly and helpful and never miserable. I wish I could have stayed for a longer time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul D., Thank you very much for your feedbacks and your compliments! We are delighted to read that it is "the best hotel you have stayed in" ! I will share your comments with all our teams, your satisfaction is our best reward. We look forward to welcoming you again soon for another "magnifique" stay facing the Vieux Port of Marseille. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Geoffrey S. Couples - 10/06/2018
« Almost perfect hotel, only let down by restaurant. »

Our room was beautiful, the views quite incredible. The hotel staff were accommodating, friendly and helpful. Our dinner experience in Tres Forts was unfortunately a big letdown and was the only sub par experience we had in the three days. The service was very poor when compared to the rest of the hotel and we felt rushed and unwanted. The food was also quite underwhelming when compared with any other meal we ate in Marseille.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey S., Thank you for choosing the Sofitel Vieux Port for your stay in Marseille. We are delighted to read that you enjoyed our comfortable rooms, the magnificient view and the friendliness of our staff. We are very sorry to read that your experience at the restaurant "Les Trois Forts" was not up to your expectations. Be sure that we will share your comment with the restaurant team in order to improve the quality of service. Thank you again for sharing your experience, and we hope to welcome you back very soon. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Melodie W. Couples - 09/06/2018

Lovely Hotel, Awesome staff, Perfect Breakfast in roof top restaurant!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melodie W., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted to read that you enjoyed our gourmet breakfast. The best way to start the day in front of the magnificient view. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Anonymous Business - 09/06/2018
« Comfortable room, awesome view, attentive staff. »

Selected Sofitel because of its convenient location to a conference I was attending. Very comfortable room with an awesome view of the port. The hotel staff was very attentive. Only complaint was that there was a club close by playing loud music some nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your experience among us. I will share your compliments with all the staff! We hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Pamela M. Couples - 07/06/2018
« Excellent location with attentive staff »

We stayed for 3 nights at the end of a cruise. We upgraded to a luxury room with a view over Le Vieux Port which was a good decision! Room was spacious and well appointed. Staff friendly and were able to converse with us in English which was an added bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela M., Thank you for choosing the Sofitel Marseille Vieux Port. We very much appreciate your comments and compliments! It is always a pleasure to receive positive feedback. Your satisfaction is our best reward! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Nick R. M. Families - 06/06/2018
« nicholas ridgway m. »

Desk experience at check in was chaotic, mainly due to Visa meltdown so not your fault. However the habit of answering the phone while dealing with a customer is not satisfactory and led to mini errors that had to be corrected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick Ridgway Mans, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. At Sofitel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
S A. Business - 05/06/2018
« Very pleasant »

Comfortable and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SA, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay among us. Your satisfaction is our best reward! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Neil J. Couples - 03/06/2018
« It's the People »

Yes, the hotel is beautiful and yes, the food was great. But it's the the folks that helped us that helped make our stay a great one. The staff was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil J, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
C. Business - 03/06/2018

Wonderful and excellent

AccorHotels certified review
Larry G. Couples - 02/06/2018
« Wonderful hotel with excellent staff »

Incredible staff at front desk and concierge desk that went above and beyond to assist and make for a wonderful stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larry G., Thank you for choosing the Sofitel Vieux Port for your stay in Marseille. Your feedbacks are very important for us! We are delighted to read that you enjoyed your experience among us, I will share your compliments with all our Ambassadors. We hope to welcome you very soon for another stay in the beautiful city of Marseille. Sincerely, Camille Vautier, Guest Experience Mananger

AccorHotels certified review
Ines B. Business - 01/06/2018
« An amazing stay at Sofitel Vieux port »

The team was very welcoming, the room and its view were all we could've asked for and the spa was heavenly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ines B., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. Your satisfaction is our best reward! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
Marc M. Business - 30/05/2018
« Hospitality defined »

You were all I was told by my company's Concierges. I bought the plan with breakfast, though, which disappointed. I didn't even go the second day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc M., Thank you for choosing the Sofitel Vieux Port for your stay in Marseille. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us. We are sorry to read that you didn't enjoyed our breakfast. Don't hesitate to reply, we will be pleased to learn more about your experience in order to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

AccorHotels certified review
K G. K. Couples - 29/05/2018
« Very satisfied with the hospitality provided by the staff »

The staff was very courteous and the concierge service was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear KG K., Thank you for choosing the Sofitel Marseille Vieux Port. We very much appreciate your comment regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your satisfaction is our best rewards! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

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