Sofitel Gold Coast Broadbeach Hotel 5 stars

TripAdvisor rating 4.0/5 3,145 reviews
Sofitel Gold Coast Broadbeach
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+ 24 Services
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Room 1

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Hotel extras

  • Indulge your epicurean side

  • A short walk to the rolling Pacific surf

  • Contemporary art at its best

  • room81 - A two chef hatted restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel

Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218
broadbeach
australia

Tel: +61755922250

Fax: (+61)7/55923747

Contact email

Check-in from 15h00

Check out up to 11h00

  • SURF PARADE :   METRO LOCAL SURF PARADE

  • SURF PARADE. :   METRO LOCAL VICTORIA AVE

  • By plane

    BRISBANE At 85km / 52.82 miles

  • By plane

    COOLANGATTA At 24km / 14.91 miles

  • By helicopter

    KURRAWA At 0.1km / 0.06 miles

  • By car

    OFF M1 -EXIT 71 At 15km / 9.32 miles

  • By train

    HELENSVALE STATION At 15km / 9.32 miles

  • By train

    NERANG At 10km / 6.21 miles

  • By train

    ROBINA STATION At 10km / 6.21 miles

GPS :-28.029367, 153.431579

Our accommodations

Spacious, uncluttered and filled with natural light, guest rooms at Sofitel Gold Coast Broadbeach offer a peaceful haven, providing everything needed for a perfectly restful night's sleep - including the supremely comfortable Sofitel MyBed and a pillow me nu. Each room at this elegant Gold Coast hotel room features a large marble bathroom with luxury French toiletries, an LCD TV with movie channels, robes and slippers, a minibar, and a private balcony with spectacular views over the hinterland or ocean.

CLASSIC ROOM, 1 King Size Bed, River views

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

CLASSIC ROOM, 2 Double Beds, River Views

  • Max. number of persons: 4
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM, 1 Queen Size Bed, Ocean View

  • Max. number of persons: 2
  • Area: From 26

SUPERIOR ROOM, 1 King Size Bed, Ocean Views

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM, 2 Double Beds, Ocean Views

  • Max. number of persons: 4
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Ocean Views, Spa

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Mini Bar

PRESTIGE SUITE, 1 King Size bed, Separate Lounge Room, Ocean Views, Spa

  • Max. number of persons: 3
  • Area: From 72
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

BISTRO ON3 RESTAURANT

Type of cuisine: Bistro

Bistro On3 is inspired by France's most popular bistro classics and is known for its sophisticated finesse and flavours. Bistro On3 offers buffet breakfast daily. À la carte dinner is available Thursdays to Mondays. AccorPlus benefits apply.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

room81 Restaurant & Bar

Type of cuisine: International

Room81 crafts modern Australian inspired tastes and sensations, combining various textures and flavours in pure, refined, exhilarating culinary delights revealed dish by dish. Accor Plus available Tuesday to Saturday.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TC'S BAR AND GAMING LOUNGE

Photo non contractuelle / Strictly non binding

TC's Bar & Gaming Lounge provides guests with a full service bar in addition to a superb dining menu and all the sporting action and entertainment you could want on three separate plasma televisions. Accor Plus benefits do not apply.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 312

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel Gold Coast Broadbeach

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

19,302 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,145 reviews

Relaxing stay, great view

Customer review rating 4.5/5

Richard Couples - 10/10/2019 AccorHotels review

Bed was comfortable, spa bath was big and luxurious! Food was also delicious and the staff were attentive and very polite. Only problem was there were a few big moths flying around in the room every night - assume they came through the ducted air con!

As expected

Customer review rating 4.5/5

Tim Couples - 10/10/2019 AccorHotels review

As expected except the service at the 2 hat resturant

Home away from home!

Customer review rating 4.5/5

Gillian J. Couples - 10/10/2019 AccorHotels review

Room was very comfortable, linen changed regularly, quiet, free wi fi to keep in touch with a very elderly parent, convenient location, staff very helpful and amazing view. We were very great fun for fruit baskets that were delivered to our room - very much appreciated!

Some of the services lack 5 star

Customer review rating 4.5/5

Patricia Solo - 09/10/2019 AccorHotels review

Nice room, offer of free wifi good. Both days of my stay, I returned to my room late in the day and it had not been serviced so I had to call. Restaurant 81 dud not live up to my expectations of 2 hat and restaurant for a 5 star hotel. Inexperienced staff, I was given my bill before asking?? Cutlery was not taken away when I only ordered a main. When the bill arrived, I advised that I would have liked a coffee. He took bill and brought my coffee but knocked over my water(I understand accidents happen) I had to move to next table and my water was not replaced, I think he went home. Then I had to get up and ask for my bill!

Bonjour Ms. M., Thank you for taking the time out of your day to post some feedback in regards to your stay at Sofitel Gold Coast. We do apologise to hear there were aspects of your stay that did not meet your expectations. I will follow up these concerns with our department heads and improvements will be made based on your feedback. Your comments are greatly appreciated. We hope to see you again, on your future travels to the Gold Coast. Kind regards Luke Healey Assistant Front Office Manager

Mrs

Customer review rating 4.5/5

Mrs L. R. Families - 09/10/2019 AccorHotels review

Double bed is not big enough for any Adult At least 1 Queen should be in a room for 2 Adults & 2Children Very uncomfortable Sorry but very true

Bonjour Lucille R., Thank you for taking the time out of your day to post some constructive feedback in regards to your stay at Sofitel Gold Coast. Sorry to hear of your disappointment with the bedding in your room. We will discuss this as a team to make improvements in this area, to ensure our guests get a comfortable night’s sleep. We hope to see you again on your future travels to the Gold Coast. Kind regards Luke Healey Assistant Front Office Manager

Not quite 5 star

Customer review rating 4.5/5

Nigel Business - 09/10/2019 AccorHotels review

We purchased 1/2 board with a promotion of $50 per person per day and promised "Award-Winning Dining and Drinks" On trying to access Bistro On3 for lunch the first day we were told the restaurant wasn't open and we had to go to Room81. On going to Room81 we stood for a number of minutes while 3 staff focused on what they were doing on the till. When we finally got attention (only people in the restaurant) we were then told that they were between menus because the restaurant was closing on Sunday for further renovations. We ended up eating out two days and not taking advantage of the $100 per couple as there were not options. Sofitel offered a package indicating there would be choices when in actual fact the choice options were not even to a 4 star standard never mind reflecting the supposed 5 star hotel. Then on check out when presented with bill the $50 per day per person ($100) was not applied for the 2 meals we had received. There was much confusion about 'vouchers' which resulted in the realization that we should have been presenting vouchers that were never given on check in. The bill was amended but left a feeling that this was done with a view to see if the customer worked it out. Overall underwhelmed and disappointed in the experience

Outdated Expensive Room

Customer review rating 4.5/5

Anonymous Couples - 09/10/2019 AccorHotels review

We found the room to be outdated for the price that was charged. When charging a premium $1,000 for two (2) nights you expect a room to be fresh and new however decor was very dated, dodgy paint work and balcony glass and glass doors not clean. Spa is too small as is the shower as well. Room service prices are absorbent compared to restaurants in and around the area. We will look at other properties before choosing to stay with Sofitel.

Bonjour Mr. S., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Luke healey Assistant Front Office Manager

A few things not happy with

Customer review rating 4.5/5

Tony K. Couples - 09/10/2019 AccorHotels review

Friendly Staff both at Reception and in Room cleaning was excellent

BROADBEACH GETAWAY

TripAdvisor rating 4.0/5

OnAir36858866329 Couples - 09/10/2019 TripAdvisor review

We stayed just for one night to attend a show at Starcity Casino, which is in easy walking distance. The service, facilities and staff are absolutely wonderful. We have stayed several times and always feel pampered and leave feeling renewed! Beautiful food and superb views make for a lovely getaway.

Met all my expectations and more

Customer review rating 4.5/5

Loretta S. Solo - 08/10/2019 AccorHotels review

All my needs were attended to meticulously all of the time over 10 days.

Customer review rating 4.5/5

Anonymous Couples - 08/10/2019 AccorHotels review

Great

Bonjour, Thank you for posting this great score following your recent stay! We are so pleased you enjoyed your time with us and we hope to welcome you again in the future. Warm regards, Simone Roberts Guest Experience Coordinator

All I needed for a short trip!

Customer review rating 4.5/5

Vic Solo - 08/10/2019 AccorHotels review

Came down the coast to visit a friend before flying out. Has a complimentary night on my Accor account so naturally wanted to stay in Broadbeach :) didn't spend a great deal of time there but the staff were super friendly and made an effort to ensure I was happy.

Screaming child in next room

Customer review rating 4.5/5

Chris Business - 08/10/2019 AccorHotels review

It was okay, certainly wasn’t worth the price I paid - which was a family and friends discount too. The bed was uncomfortable with a screaming child next door. I could clearly hear the father telling his child to be quiet too. So it wasn’t simply wasn’t a factor of simply hearing a scream - the acoustics of the rooms are lacking.

Dear Mr. H., Thank you for taking the time to tell us about your stay at Sofitel Gold Coast. Sorry to hear of the issues you experienced during your stay with us. Please always feel free to contact the staff to assist with anything they may be disrupting your holiday. We will discuss your comments as a team and make improvements in the areas you have mentioned. We hope to see you again on your future travels to the Gold Coast. Kind regards Luke Healey Assistant Front Office Manager

Wonderful family get away

Customer review rating 4.5/5

K V. Families - 08/10/2019 AccorHotels review

Great base for visiting theme parks. Quiet location at Broadbeach but still surrounded with nice dining options. Easy access to Woolworths. Buffet breakfast was amazing and delicious dinner at Bistro on 3. Service was always excellent. Only downside is that the room is a bit small for a family of 4 but is expected of 5 star hotels. Loved our 5 night stay.

was very nice

Customer review rating 4.5/5

Leila F. Couples - 08/10/2019 AccorHotels review

Made to feel very welcomed and at ease.But the breakfast staff charged us double and i would like a refund and then i can rate the overall experience a 10.Thank you so much,Leila F.

Great.

Customer review rating 4.5/5

Rosie Business - 08/10/2019 AccorHotels review

Great, excellent location (across the road from the Convention Centre which is where I was attending a Conference) Great room and love the coffee facilities. The Conceriage desk needs to more aware of taxi fares (unless I was ripped off). When I inquired about the approx taxi fare to Nerang Station I was told $15 - $20. The actual cost was $36.90; too big a difference.

Steve D.

Customer review rating 4.5/5

Steve D. Couples - 08/10/2019 AccorHotels review

Had a lovely stay and would have extended but we could not get the flights to suit

Bonjour Steve, I am delighted that you enjoyed a magnifique stay here with us at the Sofitel Gold Coast Broadbeach. Thank you for choosing to stay with us and for taking the time to let us know about your experience. We would love to welcome you back again in the future for a longer stay. Warm regards, Simone Roberts Guest Experience Coordinator

Excellent aspects but also disappointing areas

Customer review rating 4.5/5

Anonymous Friends - 08/10/2019 AccorHotels review

Excellent front desk and luggage service . Room was smaller than we thought it would be and there was a bad oder . We didn’t try to change rooms as reception said the hotel was fully booked.

Best hotel I have stayed at.

Customer review rating 4.5/5

Walid Z. Business - 08/10/2019 AccorHotels review

Helpful friendly staff. Immaculate room. Loved the pool.

Bonjour Walid, Thank you so much for taking the time to let us know about your recent stay with us at the Sofitel Gold Coast Broadbeach. I was so happy to read that you enjoyed the cleanliness of your accommodation room and the helpful friendly staff. I am even happier that you loved the pool - it is a great spot! We would love to welcome you back again soon. Kind regards, Simone Roberts Guest Experience Coordinator

Awesome!

Customer review rating 4.5/5

Frances W. Families - 08/10/2019 AccorHotels review

We came to the Gold Coast for our daughter's 6th Birthday celebration. The day we arrived we were greeted by a lovely gentlemen at the front desk(we dont know his name looks tanned?) but very friendly and kind. He checked us in, provided us with our carpark pass. Our room was welcoming when we arrived. Our girls loved it! The beds were so comfortable and there was also a rollaway bed. I forgot to order a birthday cake for my daughter, so I was allowed to order it on that Friday. Thanks for that. She loved it!!!!Everything was so beautiful done, the daily breakfast was lovely too. Thanks to the housekeeping team for cleaning our room. Thank you Lydia for having our room ready for us and welcoming when we arrived. There was always nee fresh towels for us everyday. We want to thank you Sofitel for making our stay memorable. That was our first family holiday since I was pregnant with our now 7month old baby. All we wanted was to have some time away from home and feel relaxed and we definitely did. We are so glad we chose to stay at Sofitel. We thoroughly enjoyed it. To all the staff that were working that weekend 20th Sept to 23rd Sept. Thank you all! To the duty manager that gave us complimentary Champagne on the 22nd Sept as it was our daughters birthday. Thank you very much! We don't consume alcohol but the thought meant alot to us. The kind gesture was well appreciated. We will visit again sometime and will recommend Sofitel to all we know. Thank you for being so accommodating to our family. We wish you all the best for the rest of 2019. Vinaka Vaka Levu

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